Anthony was an amazing liaison between us and the GM, Matt. He answered all of our questions and if he didn't know, he went to find out. He was very patient with our changing our mind on vehicles. We went in Xpecting to drive off the lot with one of those new Gladiator trucks. This is Texas, we found a much better fit for our wallet and our needs. Their finance department was painless and a breath of fresh air. Their finance guy Sherif was most thorough. Thank you Matt and Anthony and Sherif. read more

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I made an appointment for an oil change online. The email confirmation said someone would be reaching out... two days later I called the dealership and scheduled an appointment for this morning at 9:15. I arrived at 9 and checked in. The Service Advisor moved my Durango to the front of the line (in the shade!) where it sat untouched for an hour. At 10:15 (my appointment time +60) I went and collected my keys and left. What's the point of making an appointment! Poorly run and no concern for customer time. Funny how this time I was not asked to complete a customer satisfaction survey. read more

Scheduled an appointment over a week ago to get an oil change. When I drove 30 minutes to get to my appointment, they said it was going to take 3+ hours because there were a lot of cars ahead of me. Next time when someone calls to schedule, please let them know ahead of time that it could take multiple hours. Terrible. read more

Horrible service! Would never buy a vehicle here since service department was so terrible. Appointments mean nothing to them. Dealership ovetall was run down and dirt inside and out. Disorganized and rude. 2.5 hrs and my car didn't move. Nothing got done. read more

Not a good experience. Went in yesterday, 3/28, to check out the 2026 Moab 392. Test drove it, liked it, ready to make a deal. I asked him about Memorial Day sales and maybe it would be better to buy at that time. He told me that it was "truck month" and the deals are better now. Okay. On their website the price is 85k with a 10k dealer discount, making the price around $75k. Sticker price, on the vehicle, was the same, 85k. Told the sales guy we would finance or pay cash, whichever gave us the best rebates and/or discounts. Didn't matter to us one way or another. Best out the door price was what we wanted. Same as anyone buying a vehicle, right? So this guy comes back and tells us "I didn't know this but we sell these 15k OVER sticker price" but they will go back to the $85k, just for you, and proceeds to give me a price of $96,931. I just looked at him like he was out of his mind. I told him that made absolutely no sense at all. The sticker price is $85k and the dealer discount is $10k. He needed to take another look at that as we had already been to a few other places, same vehicle, and the price was comparable to the $85k sticker price, minus some dealer discounts, but no one had the color I was wanting. So he leaves and some dude comes back, says he's the director of sales (eye roll) and very cocky says the $96k is the best price, bottom line. I tell him that on their own website, it shows different. He tells us he DOESN'T KNOW what the website shows, they don't handle the website. I tell him okay well that's not what is on the sticker, on the vehicle. He says he DOESN'T KNOW what is on the sticker. By this time it is very apparent this man DOESN'T KNOW anything about Tomball Jeep or how to deal with a customer. He proceeded to tell me , twice, that last year they were selling for $120k and people were buying them. I don't give a rats rear about last year, this is THIS year, and THIS vehicle. I told him exactly that and that we were not paying $96k and would go somewhere else. He stood up and said, very rude, "okay bye". So guess what we did. Went to Mak Haik North and got a much better vehicle, the Rubicon 392 Final Edition, for LESS than this yahoo tried to charge me for a Moab. Yes you read that right. Man, I had an Angel on my side last night. From the time we got there at 7:50 pm, it took an hour and 15 minutes for them to get it down off the stand, to make a VERY fair deal, sign the paperwork and be on our way with our brand new Rubicon 392 Final Edition Jeep. My advice to Tomball Jeep, invest in some training for your employees. We are just one of many you lose when they pull those shenanigans. Even if you lose one sell a day, 6 days a week, for a year.....that's significant, in my opinion. But who am I? Oh that's right, I'm the happy as heck owner of a new Rubicon 392 Final Edition Jeep, bought from your competitor 1 hour after being treated poorly at your location. Do better! read more

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If you value your time, don't waste it here. I recently submitted an application requesting information on a vehicle. They called me, and I was straightforward: I told them I have a preapproval for a specific amount and asked if they were willing to sell the vehicle at that price. The salesperson said she needed to check with her manager and would get back to me. I told her I was heading back to work and asked her to text me the manager's response. She agreed. About 10 minutes later, I received a text saying the manager said: "We can work with your preapproval." To me, that sounded like they were accepting the offer--apparently not. Because of that message, I moved my appointment up from the next morning at 9:30 to immediately, thinking I was about to finally buy a RHO (I've been looking for 5 months). When I arrived, there were five men standing outside the front door. One asked if he could help me. I told him I was there to see the woman I spoke with, but I didn't get her name. He asked my name, went inside, then came back and told me to sit down--then asked how he could help me. I asked where the woman was, and he told me he didn't know and said it "could've been AI." That alone was a huge red flag. I explained everything again and told him I was ready to buy. He insisted I test drive the truck, so I did. During the test drive, he kept asking about my credit and approvals. I told him I wasn't interested in running anything else--I'm satisfied with my preapproval terms. After the test drive, he said, "Let's get this closed out," then walked to the back. When he came back, he told me he couldn't sell it for the price we discussed and that it would actually be $6,000 more than what I came in expecting. At that point, I was literally adding the truck to my insurance, so that was extremely disappointing. I closed my laptop, thanked him, and left. After I left, I called the dealership to speak with the sales manager because I wanted to understand what "we can work with your preapproval" is supposed to mean, since there's clearly a disconnect. The receptionist told me they were "all busy" and someone would call me back. The lot was not busy--there were multiple employees standing around and only a few customers inside. And guess who still hasn't returned my call? This is not how you do business. Complete waste of time. Avoid this dealership at all costs. Markups are insane You can get my contact information off of my guest sheet I left with Pierre, if you ever want to return my call. read more

Tomball Dodge Chrysler Jeep - My conversation with the salesperson. - Car Dealers Near Me - Tomball, Texas

Bought four trucks here for a business purchase. Would not recommend and wish I had read the existing 1-star reviews before choosing this dealership over other options. A few specific issues: The dealership does not offer e-signatures -- all documents had to be physically mailed since we are located in Oklahoma, which added unnecessary delays. We were not informed upfront that title processing takes 3-6 weeks. More critically, they processed the titles with the wrong lien holder, listing the dealership instead of our financing bank. This prevented our bank from releasing reimbursement funds for two brand new 2500 RAM trucks for two months. When the error was finally corrected, the wrong lien date was entered, requiring everything to be refiled a second time. Our banker, who has 15 years of experience, said she had never encountered a situation like this before. Getting accurate documentation was further complicated by turnover in their title clerk role during the process. The new title clerk was unreachable by phone -- calls went unanswered consistently -- but would respond to emails promptly. That's a workable workaround, but it took time to figure out and added more delays. Getting resolution required repeated follow-up calls, emails, in-person visits, and texts over several weeks. The reimbursement was ultimately received in February 2026 -- roughly two months after the purchase. We paid a premium over another dealership to use Tomball Dodge. In hindsight, that was a mistake. The title and documentation errors, combined with the communication issues, caused a significant cash flow problem for our business that took months to resolve. read more

Horrible experience trying to buy a vehicle. DO NOT GO HERE. WILL NEVER RECOMMEND. Ugliest salesman attitude I've ever encountered.

PLEASE READ IF BUYING A VEHICLE. Anyone can say anything but just thinking about what I'm telling yall. I bought a $53,000 vehicle from here last year highest extended warranty package and was off. From the get go things that were missing from the vehicle were argued by the salesman they wouldn't put back, keep in mind, majority of their salesmen, especially used cars ones don't know squat about vehicles they pretend. First oil change the techs didn't put the oil drain plug in right and I leaked oil all the way home found it had to drive it back up to be redone. I could tell something was up with my rear suspension (metallic clanging) they said only the shock needed replacing and as I drove home after they "fixed" it I still heard it. Called and told them and that night, something broke in the rear end while going 11 mph and the rear end came out while making a turn, hit a curb and broke the axle shaft and other pieces as well. They absolutely refused to fix it, it wasn't their fault, so I ended up having to insurance claim it. Took 3 months to fix SIMPLE parts and when I got it back one wheel was a different color than the rest, and guess what? They didn't torque any of the bolts holding the suspension together so as I drove off the lot my rear end would wobble and swerve. So after another 30 days I got it back but this time TWO wheels were painted wrong and the suspension was still not fixed. I had to take it to another dealership for them to make adjustments. So much more as far as customer service that's terrible. Look, don't buy from here. They can and will screw you over in some way even if you think you're getting a deal. Don't do it. read more

4 issues: 1 Tried to buy a Ram 1500. Their price was several thousand higher than the one I settled on, which had more features on it. No big deal, their loss. 2 One of their salesmen (Tom McNicholas) backed into my truck in the Walmart parking lot, & begged me not to call the police & said his boss would fire him, if he found out. Then like the snivelling coward he is, dodged me until I had to file with my insurance. 3 Cab leaking on my new truck. Fixed twice under warranty. Third time, took it to Tomball Dodge for a quote-$3800! Took it to a mechanic, who fixed it for $110. I ended up giving him an extra $50, so I ended up paying $410 (Oh yeah, Tomball Dodge charges you $250 to give you a quote). Should have been a recall. 4 Antilock brake module went out & part on backorder for 6-8 months. Truck worked, but dash lights on; fuel guage & cruise control didn't. Should have been another recall. Problem with all Rams, apparently. Soured me on Tomball Dodge forever, actually, with Mopar forever. read more

We brought our 2019 Jeep Cherokee in for a front-end issue in March 2024. The first repair cost us $4,131.69 (PTO unit and gear rack). Within 72 hours of getting it back, the issue returned. That visit added $6,131.95 more (differential, struts, axle, etc.). That's over $10K in repairs for a vehicle worth less than that. Update: Days later, we received a text quoting the radiator at $800--we agreed. After several more days, we were notified the vehicle was ready. We picked it up on April 19. Before leaving, my husband checked all fluid levels--there was still no coolant. He had to go back inside and demand they inspect everything. How is it acceptable to replace a radiator and not check fluid levels? As of June 12, our Jeep still leaks coolant, proving the radiator was not the actual issue. This is just more evidence of misdiagnosis and poor workmanship. We will not return to this service department. Our experience has been marked by: * Poor communication * Lack of accountability * Excessive and unjustified markups Let us be absolutely clear: We never asked for free services. We work in the service industry--we understand costs. What we object to is being misled, overcharged, and put at risk by carelessness and incorrect repairs. This shop takes advantage of customers who don't know any better and makes them feel like there are no alternatives. That's not just bad service--it's unethical. To this day, our Jeep is still not fully repaired--despite paying over $11K to this dealership. read more

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I live 2 hours away, but they have a vehicle I wanted. I called to discuss pricing, and they literally would not give me an out the door price. He said he didnt even know what the internet price is, and wouldn't look it up. He was confrontational about me not wanting to drive 2 1/2 hours without knowing what I'd be paying. I wouldn't ever buy from them at this point. read more

We found a vehicle on Tomball wsbsite Friday night, and noticed on Saturday that itvwas no longer there. So I called to make sure it was still available. I called and talked to Sarrah and she told me the specific vehicle we were asking about was there and set up an appointment since we were drivibg from Pearland. We text back and forth to let her know we were coming because of weather, it was pouring rain, we were running late. Kerry even called and ask if we were on our way. I said yes and we continued our drive there. He told us to ask for Kerry and Sarrah when we got there. When we arrived I text them to let them know I was on their lot. They told us to come in and they would greet us inside. As soon as we got inside Kerry said the vehicle we wanted to see wasn't there and hadn't been there. I ask then, why did you tell us it was here. Kerry said it wasn't him that told me that. I said you knew what I was coming to look at, you could have told me on the phone it wasn't there. He walked off and never appeared again. Sarrah never showed her face. I can't believe they would allow their staff to treat potential customers that way. Sarrah texted me and said it wad sold rught before we got there, which was a lie because Kerry told us when we got there it wasn't there and hadn't been there. The lied to us the entire time. I will never purchase anything from them and would not reccomend buying anything from them. They are still texting and lieing to us. I wish U could stand in front of their business with a sign that says don't do business here. read more

This place is an unimaginable disaster. To start upon attempting to buy the vehicle, I stated many times over that i will be financing through my own bank, prior to any otd pricing being given; to which i was met with belligerent and aggressive behavior on the basis of "I'm not making sense". Of course as other reviews say it was a bait and switch, cool, whatever, i can take care of it, after agreeing and signing everything, contracts had to be rewritten and resent 3 times, to which i sat and watched the finance scroll past the email holding my drafting purposely, read the email in my face, explicitly chose to ignore the attachment on his screen, causing me to email it to him. Not a major fault, but like c'mon man have some courtesy. To which they still got the contract wrong and had the DP paid to them appose to my bank. Which isnt a problem in and of itself, but spamming my phone during the hours i told you in which i am working, and ignoring the time frame i said id be free explicity in email, is incredibly unprofessional. After this, it was agreed some work would be done on the car and that the price would be included in the total cost of the car, cool, whatever. It took 4 weeks of voicemails, calls, texts, emails, of trying to get an appointment, finally i get one and am told to bring it in on a Monday, and it'll be ready by Tuesday night for pickup, fast forward and complete radio silence until Thursday, not of my own volition, i left voicemails that we're answered the following day, but even so no update on my car. Finally, I'm told its ready, and upon picking it up, the work is done, it looks good. however a figurine on my keychain was stolen, the things that were beneath my trunk liner we're out (no work was done near the trunk) and an additional 50 miles were put onto the car. i can understand 15-20 for travel times if they went that route, but nothing mechanical was done, there was no need for it be driven as a test, which leads me to believe along with clear foot prints in the passenger floor mats, that it was used and driven to lunch or possibly even home for a day or 2, the aux setting was active which is a complete different media section than Bluetooth as well. This place is highly unprofessional, whether it's through their attitude, the many hoops they force you through, their lack of communication, or clear disrespect for your personal time and self-perception, if you want a car from here, i highly recommend you just take the loss. These reviews are NOT grasping at straws, this is very real. read more

I purchased a Ram from Tomball Ram in August 2024 and it was a straight forward process. Not long after I purchased the truck, I received an error message about the air shocks. Naturally I made an appointment with the service department in October 2024. They had my truck for a week and couldn't duplicate the issue. So I called them and them would pick it up. Not even two weeks later I brought it back to the service department for the same issue. I was told the software needed to be updated, so that took 11 days. After I got my truck back, it was missing several screws from the flares. 12 in total. I reported that issue and the service team resolve that quickly. The truck ran well with the occasional air shock error message over the next few months that would pop on for a few seconds and then clear. Then in April of 2025, I come outside and my front end is sitting on my tires. I make an appointment and it is towed to the service department. To make shorten a long story, they had my truck for 100+ days. During this time, I have to call them for updates every week because I was not being told anything about my vehicle. I was told that it'll be resolved in two or three days, Three days would pass and no updates from the service of office. I was told I was waiting on parts, I was told I was waiting for approval from the warranty company, I was told that a mechanic working on the issue had quit and it needed to be reassigned to another technician, I was told so many lies during this time that it prompted me to write a letter to the General manager. I didn't get a response from the general manager, but I did get a call from the Director of the service department. A gentleman by the name of Calvin Miller was able to get it resolved within a weeks time. Even though I have my vehicle now, I have it with missing screws from my flares for a second time. I don't feel Like a valued customer. I don't feel enough was done to make me feel better about the service department lying to me for 100+ days. I feel like my issue was swept under the rug. Calvin did apologize I just don't feel that is enough read more

*****BUYER BEWARE!!! THIS IS A NEGATIVE REVIEW DOES NOT EVEN DESERVE 1 STAR*****Purchased a vehicle late on a Saturday night, an extended warranty on a brand new 2026 vehicle was added without our consent, we were never told, asked or shown any extended warranty information, plus we never buy extended warranties especially on brand new vehicles. We have purchased several vehicles in our lifetime and have never been treated or deceived like this. We went back to the dealership first thing Monday morning and asked to cancel the warranty and rewrite the contract for all the same terms but without the warranty in the amount of $5500.00. They said it was sent off already and they could not do that, they also said that we would lose our interest rate, which I found out was not true? I called the warranty company, and they informed me that it could be voided because it was still pending and it could be taken off the contract. The dealership refused to do that and said the loan was sent off already. They refused to let us talk to the finance director. I spoke with Stellantis Financial also and they said they still had not received the paperwork , and they suggested rewriting the contract without the warranty on the contract. They said it would not change the terms or the interest rate of the loan it would just change the amount financed. The dealership has refused to do this. They have refused to let us talk to anyone but the sales manager, who is not an honest person to deal with. This dealership also tacks on fees and will not take them off they make you purchase a GPS tracking for $950 and other addons for $850. These extended warranties they force on you are through a company called APEX. After doing some research, there is some information out there that the owner of the dealership may have some financial interest in this warranty company and that could be why they falsely and deceptively add these warranties without the buyer's knowledge. There are tons of bad Google reviews talking about this same subject and they have an F rating with the BBB due to their deceptive sales tactics and adding charges without the buyer's knowledge and for not going over what the charges are for. We were never asked, never discussed anything about a warranty and we were not given any paperwork for a warranty. I questioned the F&I guy that evening about the payment not sounding correct and he made up some excuse. Shame on us we were tired and just wanted out of there it was after 9pm and they kept us there for almost 3 hours. The next morning, I looked over the contract and saw the $5500 charge for the extended Apex warranty. I messaged the sales guy after church that morning and he said come back to the dealership Monday and they will take it off and make it right. We took a day off work and drove back up there, and they were rude and said it could not be taken off but we could cancel the warranty. Which was not true they could have taken it off because the warranty was still pending with the warranty company and they said to just void it and rewrite the contract. Stellantis Financial said the same thing but the dealership refused and they refused to let us talk to the Finance Dept. I contacted the General Sales Manager, the Client Relations Dept, the General Manager and the Financial Director and no one has returned a call or an email. BUYERS BEWARE read over every line on your contract. They also use bait and switch tactics to get you up there, they grossly, deceptively and falsely advertise on their pricing, only to change everything when you get there. read more

Schedule my vehicle for service when I arrived I was asked if I want to leave it. I said in our previous conversation you said that I would just set an appointment so we set an appointment now you're telling me we have to wait just like the Seinfeld show where he was talking to the person about renting a car. He reminded them that you know how to take the reservation, but you just don't know how to hold the reservation and really the holding of the reservation is the most important part. I think that this place could learn something just by watching Seinfeld. read more

Do not use this dealership unless you're desperate or like paying 3.5k incentives. Their website pricing is false and they are trying to waste your time. read more

Never trust the service department!!!!! We have had enough with this place, never going back to deal with them. We have a 2020 jeep Cherokee with 39K, we bought new from them in 2021 and last year we brought it in with issues of while driving, the car shutting up completely and scared the heck out of my wife because it can cause an accident. They had the car for 3-4 days and finally said we think we figured out the issue and replaced the map sensor in September of 2024. The car worked until January/February 2025 and it started happening again, same issue but was happening more frequently the more time we let go by so we brought it back to the dealership. Same issue as before that they claimed was fixed while under warranty and said if it's a new issue it won't be covered and we have a $250 diagnostic cost. I was hoping because it was the shame issue they claimed was fixed, they would do the right thing and cover it but they didn't even offer, miss diagnosed the car and said it was the starter that was shutting the car off (had it checked by two other auto shops and they said they lied) and wanted $2,200 for the repair on a $150-225 dollar part. To top it off, they weren't happy with us not wanting to have them preform the service and shoved the cable back really far under the dashboard and possible broke the panel, waiting on new repair shop to relay the information today. This is the third time they misdiagnosed one of our vehicles but luckily the last two times they covered under warranty and then when we dropped off on Monday of this week, said they can't look at it until Friday (they are closed for the 4th) so lied about that as well. Their service department has become very dishonest and untrustworthy. I think they lost sight of the customer and worried more about the almighty dollar . . . It's a shame but my business will be appreciated buying and surviving my vehicles elsewhere from now on. 7 vehicles over the last 10-12 years and this is the treatment a customer gets. Never in my life has a starter gone on a vehicle in the first 50k miles and if it was the starter how is it restarting after pulling over and putting in park . . . Not very knowledgeable. read more

Took my vehicle in and decided try Tomball Dodge for servicing since my usual location did not have any available appointments . First of all, I have used the Dodge app to schedule appointments in the past. With other dealerships the services requested are usually priced very similar to the app price quote. Tomball, however, was priced much higher than the app. About $75 more. The salesman William said "we are an independent dealership and I don't know about anything about the app." I was told the repair would take around an hour for a simple TPS sensor replacement. After not hearing anything, I called back after 2.5 hours later to check on my vehicle. The receptionist said William was at lunch and no one could help me until he returned from lunch. In the end, had to deal with a jacked up price and an extended wait (2 hours longer) with no communication from the dealership. Make this the last choice for service. Once I finally received my vehicle, I also noticed they filled my tire 10 lbs beyond the recommended air pressure. They can't even air up a tire correctly. read more

Well. I should have read the reviews. I posted on Monday as well purchased a jeep. It was late and dark when we left and they didn't do an inspection with us. My husband noticed the next day the front tire had a cut on the side so I text the Tyrell our sales guy immediately who said to call the service department. My husband went there today and to pick up our 2nd key and of course got the run around. No tire no key. I will post a negative review each day until they fix the tire and give us our 2nd key. Don't go here. I hate when they make a sale and than treat you like crap. Ill be calling our lender in the morning befor funding go through to let them know they haven't kept their obligations. read more

This place is garbage. The service department will tell you stuff is wrong with your vehicle. All lies. My Gladiator has barely over 30K miles. Went for an oil Change and they said how my tires tread had gone bad, etc. wanted $1800 to fix. Said that if I didn't do it , they don't recommend driving. Turns up , I took it to Discount Tire in Tomball and Midas in Tomball, both said Tomball Dodge is full of it. These snakes did something similar at previous oil change , and we're going to just roll with stealing on a Good Samaritan. Problem is, this time i wasn't rushed, asked the right questions, challenged them , and took the time to get a second and third opinion For being that wicked and greedy they just lost a customer for life. What's more sad, is my family in market for a new truck and we're planning on going there until then. Hope it was worth it ! read more

Was very disappointed! Found a new truck online, the price was discounted 12,000 off msrp asked the sales person to work me up the best out the door price just to have a sales manager call me and tell me the discount only applies with people doing trade in, and then proceeded to tell me the out the door prices was at msrp + 1760 worth of add ons, when I said I had a trade but I had other offers to buy the car and he then said the first honest thing, he said we would be like 5,000 less to make up the discounted price. I was a buyer who was ready to go until this type of sales. I get the dealership need to profit to survive but very disappointed in the games they play. Found another truck at another dealership wish me luck. read more

Jeep under warranty that wouldn't start - they've had it for 10 days and still haven't assessed it!!!! Absolutely ridiculous and unacceptable read more

The worst experience of a lifetime! This is the short story.I paid for a new truck but was sold a "used and abused truck". Since the truck with the equipment I wanted wasn't available on the lot, I was told they could find me one and have it transported from another dealer back to Tomball Dodge. When I drove away from the dealership trying out all the cool features and equipment that it had I looked at the odometer and it dawned on me that the truck had over 800 miles on it. I immediately called my sales person and asked why the truck had so many miles on it. This thing was supposed to be new. I then found out that it had not been transported on a truck back to Houston. It had been driven back to Houston, adding over 800 miles to it. Disgusted I drove it home since the dealership was closing and parked it in my driveway. The next morning I inspected the truck and found it had been scratched in several places, it had scuffed rear interior panels like passengers had been in the back seat. Obviously not broken in properly. Simply just flogged on for 800 plus miles.When I started it, it sounded horrible. Just like the engine had rocks in it. Also for the record I found a set of trailer tire pressure sensors under the back seat which are included with the trim package that I have. I left those there thinking it would be a good place for them for now. I texted my salesperson and he told me that he could have the scratches "touched up" but his painter was only working on Tuesdays. The truck never left my driveway and was brought back following Tuesday to the dealership. They kept the truck for about a week and during this time I pleaded my case to my salesperson and to customer service. I pleaded the fact that they did not sell me a new truck but a used and damaged one. But to no avail. All they offered me was a free tank of gas and a detail. When I went to pick up the truck the second time I discovered that the windshield trim had been cut and sliced. I was told it could have happened while the truck had the windows tinted or something that had happened at the factory.So now the truck needed to have the trim replaced and needed to go to the service department.Of course this trim was not stocked so I had to leave the truck AGAIN at the dealership. 2 weeks goes by and I hear nothing from the service department. I finally call over there and being told that a technician is out driving my truck looking for an abs problem that had occurred while the truck was being worked on, and that the trim pieces that were damaged had not showed up. I was supposed to get a call back the next day with an update. That phone call never came. One week later it was ready and I picked it up for the Third time. On top of all this, when I get home I look for my trailer tire pressure sensors that I left under the back seat. Yes you guessed it....GONE! Called right away to the service department. My service advisor claims that he spoke with the detail department and to his mechanic and no one had seen any sensors. So I guess they magically disappeared while being at Tomball Dodge.To sum up my experience with this place. I paid for a new truck but was sold a used truck with over 800 miles on it.Not properly broken in. Scratched and poorly repainted. It has paint runs clearly visible. A motor that sounds like a rock grinder. Even though the technician claims it is perfectly normal.Broken parts that has been replaced.A repaired abs issue. Lost/stolen set of tire pressure sensors. A customer service department that don't call you back and steals your personal property. A quality control person who doesn't want to take responsibility for the dealerships mess up and instead try to make you go away by offering free gas or a detail. If I were to try to sell this p.o.s. in the future, it now has a full record of repairs that significantly lower it's value. It took Tomball Dodge 30 days to totally destroy my faith in a dealership and they are also the reason I will never buy a Dodge or Ram again. They should get 0 stars. read more

Terrible experience bought a charger 2 years ago and they messed up the sale now I can't trade it in at any dealer because it has a branded title now. Now I'm still waiting on a call back to find out what they are gonna to to fix the situation read more

waited over a month for lower control arms and power steering rack. was told it was going to be done Monday, Monday comes and then 2 more days for it to be done. this went on for a week. Finally the truck is done and was told they can't do a alignment due to my tires which I have never heard that from a shop ever. I go to Sun auto down the road and they show me this. Dodge forgot to put the nuts in on both outter tie-rods. Who knows what else is done wrong if something this easy was forgotten. This dealer I will never go to again nor will ever trust again and neither should you read more

Tomball Dodge Chrysler Jeep - missing bolts. - Car Dealers Near Me - Tomball, Texas

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If you are looking to buy a used vehicle... DO NOT go to Tomball Dodge! They try the whole bait and switch. I was willing to pay FULL asking price and they tacked on about $3000 in "Warranties" for the truck that was NON NEGOTIABLE.. And.. Did I mention the truck was STILL under factory warranty? Well.. It was.. They are COMPLETE con artists. From the estimate on a trade in, that they don't honor when you get there to the whole warranty thing.. I wouldn't let my worst enemy go there for ANYTHING! I only gave a 1 star because I couldn't leave a ZERO star! read more

The Tomball Dodge Service Department sucks or should I should refer to them as the "Lack of Service Department" My buying experience was fine but their service Department is questionable at best!!! I bought the very best extended warranty I could buy for my very expensive 2024 Ram Rebel. In doing so, I was told that by having this warranty, anytime I brought my truck in for service work I would be provided with a loaner. I now have 2 factory recalls on my truck and I called to make an appointment with their service department to get the recalls repaired. I told them I need a loaner and was told I couldn't have one because one was not available. I told them thats fine, please schedule my repair for a time when they have a loaner available. I was then told that they couldn't do that because the loaner cars were all first come first serve and they just can't keep track of all of them to be able to schedule or promise customers with a loaner at their time of service. Not what I was told when I bought it!! Their service Department obviously has some major scheduling issues! I then asked the service manager if they could provide with a rental instead. He told me yes but I would have to pay for it and put down a $300 deposit. Tomball Dodge should easily be able to schedule service loaners for me as I was promised when I purchased my truck, but they obviously have major scheduling issues in their service department and cannot provide the service that their sales team promises when you purchase your vehicle from them. If you want impeccable service...go to Sewell Cadillac. We purchased our Cadillac from them and they are ABSOLUTELY AMAZING and provide A+++ 5 star service. Tomball Dodge should follow their playbook and they too could be awesome. So...in a nut shell, Tomball Dodge is pretty decent place to buy from but their "lack of service Department" is Awful and needs a complete overhaul! Had I known this, I would have purchased my truck elsewhere because service is extremely important after your purchase. read more

Tomball Dealership - Real Review I had been searching for a new vehicle for a few months and had been communicating with multiple dealerships throughout Texas. Every dealership I dealt with lowballed my trade-in... Seven out of eight were playing games with me. Also, they would go missing whenever I would try to close on a deal that would be a win-win for both parties involved. On December 5th, I inquired about a truck online, and Matt Tuso reached out to me the following day. He showed concern, was consistent, and was very informative about every question I had from trim levels to pricing. I provided all the info needed to obtain a trade-in value (pics, payoff, insurance, vin #, etc), and I never really locked down a price. This made me wary and really did not sit well with me. I did not have time to go back and forth, especially when the dealership was in Houston and I was out of San Antonio. I initially backed out. Servando Diaz, a Sales Manger called me immediately and defended their dealership, including how he started and working his way up the ranks to his current position. He wanted to earn my business. I told him some of my concerns I had, and he called my hand... "I'll back up what I say and place it in writing." Servando and Matt did. But it was only for that weekend, Friday, January 14th. Unfortunately, I was unable to break away. I kept in touch with Matt, and the following Thursday, the 19th of January, I asked if they would honor the trade-in value they provided me in writing the previous week. Matt confirmed they would. I made a reservation for a hotel near the dealership for Friday evening, so I was not driving all day Saturday. Servando called us the morning of confirming our arrival. We arrived at the dealership, and Matt met us with a smile and an eagerness to show us the trucks. I was in the market for a Ram 1500 (preferably Black Limited)... However, over the course of a month and a half, they only had a White 1500 Limited. So, the goal was a Black Longhorn (limited). On Saturday, the 21st of January, Matt shared with enthusiasm that a Black 1500 Limited had just arrived the day before. Once we test drove and agreed to the truck, Matt and Servando worked hand in hand respectfully following my wishes in not blasting our credit throughout to every lender. Servando kept me updated throughout negotiations from terms and down payment. He even provided an additional $1,500 on my trade-in just to make the deal work with my preferred lender without us asking. He got as close as he could to our terms. Matt went out to the back to detail the new truck himself. Claudia Mejia, Finance Director, was super friendly and had a great sense of humor. She had a great attitude, and you could tell she too loved her job. She broke down the finance and had us sign the paperwork in a quick but uniform process. The process was not so painful. Overall, it took about three hours total. What was very impressive was that each of these representatives of Tomball had been working at the dealership for many years. As a matter of fact, Tomball was taking the workers to Cancun, Mexico, for a three day vacation to show their appreciation. I am glad everything worked out and that I, as a real customer, gave them the benefit of the doubt to prove themselves. They did. For that, I highly recommend this dealership for your next new or used vehicle. I'm very impressed, and I hope they impress you as well. Tell them "Big" Henry recommended their dealership and that they would give you the best deal possible, and I am sure they will or at least get as close to it as possible. With all honesty, "Big" Henry www.BigHenryRealEstate.com read more

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Traded in My 2024 Ram on 5/10/2025 It is now 6/10/25 Tomball Dodge still has not paid off my trade. This will now result in a 30 days late on my credit report. Also 2 weeks ago my trade was sold before deal was funded. I am pretty sure this is an OCC violation. Not sure if they are having finacial problems or the staff is not doing their job. I have bought 5 vehicles from Tomball Dodge. This will be my last. read more

The Service department is horrible. Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle if they need to keep my truck. On both occasions, I am told yes and my warranty covers it. Each time I have dropped off my truck I am met with rude service department employees who tell me they have no vehicle to loan me while they repair my warrantied vehicle. I am told they can drop me to a rental company but I will have to pay for the rental vehicle. Today I was told to take my truck home and they would call me when a loaner was available. When I asked what to do if my truck won't start again, I was told to call a tow company. I was being polite until the service employee told me to take my truck (that won't start unless I jump it) home and wait for them to call me. On both occasions, that I have had to deal with the service department, I have had to get rude with the staff and magickly a loaner vehicle is available. I hate being rude to people but this place is ridiculous. I'm about to buy a second truck but will not be buying from Dodge Tomball. read more

I done a trade-in on my 2023 Ford bronco for a 2025 ram 1500 excellent service fair on the price highly recommend

False Advertising Scam Alert!!! Do not believe any of the online pricing. Dealership presented vehicle at over $16K more than online price and became aggressive when we tried to leave with their written offer; approached us outside in the parking lot as we were getting in our vehicle. With all of the other dealerships available, avoid this one. read more

Be very warry of this dealer. Their approach is like the review describe. They advertise to get you to the dealership and then the deal is not as described online. I was just told it is a sellers market and they have more buyers than trucks as of 4/13/25. They have so many add on, the negotiating tactics are not worth the trouble with this outfit. The more rural Ram dealer do act like this. There are honest dealer out there and this is not one of them. read more

I'm from California waisted my whole Sunday October 13, 2025 inquiring about a 2020 Acura Rlx spoke to someone at 730 am pst and 3 hours later nothing then spoke to Dillion and was supposed to get back to me I was ready to wire money but it seems like they didn't care Or no experience what so ever they couldn't verify if their acura which I wanted to buy would meet california emissions every other dealership would know that so today i get a call the car was sold last night no problem! bad experience first when i ask for FaceTime the first sale person only showed me the driver side then I asked him if they can lift the car so I could view the bottom frame because I know they have hurricanes and floods so I'm concern they got a jack and lifted maybe 2 feet of the ground when they have lifts just tells me they don't care about customers so I found one in Ohio Crestmont Cadillac they send me tons of pictures videos and when I asked for FaceTime they actually lifted the car and I was able to view the bottom frame and the sale person did a walk around open hood trunk open all doors very professional another thing I forgot to add the price difference between the car I was inquiring about from Tomball dodge and the car I ended up buying from Crestmont Cadillac in Ohio was only 1 dollar so i payed 33,500 that included transporting car to california so how is it that the sales person Dillon said I was looking around 38,000 rip off if your from another State and looking for a vehicle look elsewhere or your going to waist your time very unprofessional read more

I recently purchased a vehicle at Tomball Dodge. They were actually my third dealership that I stopped at. But they were the only ones willing to help me get into a new vehicle without ripping me off. My sales representative was Victor Cantu. He was freaking amazing. He was very patient with me. He also went over and beyond to help me with everything I needed. He has followed up with me multiple times since I purchased my vehicle a few weeks ago just to see how everything was going. I definitely recommend Victor to anybody looking for a new car. Thank you again, Victor for your services and being an awesome car salesman. read more

The worst customer service I have ever experienced. They were nice during the purchase. But once I had to start taking my Jeep in for service, it was a terrible experience every time. My jeep was in the shop four times for the same thing in less than ayear's time, for a week or two at a time. The service manager was so unhelpful. I bought a brand new Jeep to eliminate problems, but I had more problems with this 2023 Jeep than any vehicle I've ever owned. I would not recommend Tomball Dodge for any kind of car purchase. read more

Bait and switch, that's how I describe this business. The internet price is only good if you use their banks and their banks were 8% if I were to pay cash or bring in my own loan the vehicle price went up 4K. The salesman had the nerve to get snippy with me, he was "embarrassed" to go back to his manager with the price I'd been telling him continually that I wouldn't go over. He told me that he would only make $100.00 when he sold the car, like I was supposed to feel sorry for him. We left and when in my car he came out and asked if I would put more money down, at this point I wouldn't buy a bicycle from him!! He then had the nerve to text me 9:00 that evening to tell me he sold the car an hour after I left. I hope he made his $100 commission! Avoid this place like the plague!! read more

Salesman followed me to my car yelling at me demanding an apology for disrespecting him after I decided not to buy a car because they did a bait-and-switch on pricing and played games with car availability. Totally despicable. Posted this same review to Google and was accused, by the dealership, of lying about it. Totally in character with the rest of their unacceptable behavior. I invite them to ask their manager, Mr. Wilson, about the email I sent him explicitly saying I would keep my experience to myself if he could see to it the dealership stopped contacting me. They continued to pester me despite my complaints. Go elsewhere. read more