i visit this store maybe once every few years. unfailing polite and helpful service every time…read more just had two lamps repaired there by larelle (sp?) and will be taking him a third next week. knowledgeable, kind, thorough -- and had the work completed well before the estimated delivery date. one job was relatively easy, the other more complicated. both lamps are now back in perfect working order, and i couldn't be happier. oh! and reasonably priced, too!! thank you, larelle et al. at this location! ;-)

I dread coming to this store but its the closest one in my neighborhood. I wanted to get some wood…read morecut but that they only do it between 10-3pm on weekdays and NOT on sundays. I had to make 4-5 trips until I finally finished my projects Shout out to Greg who took care of me and let me use a dolly to bring it home. But its kinda a mess in there and some of the workers seem unhappy and seem reluctant to help.

I have been shopping here for fifty years…read more Rarely, like maybe I need an odd color of paint, do I go to that hardware store uptown. Also, the sales people put up with my awful French. Most kind of them. Diane

They sold me the wrong replacement toilet flusher, which wasted hours of my time and caused…read moreneedless confusion and stress because it had inaccurate instructions on how to remove the prior flusher. The salespeople were dismissive when I pointed that the one they selected didn't look like the one I was replacing, and they didn't ask any questions about brands or model numbers. When I came back because of the difficulties resulting from the inaccurate instructions, they sold me pliers I wouldn't have needed if I had been given the proper part. When I came back a third time, they were defensive instead of apologetic for selling me an incompatible part and wouldn't accept a return for the pliers I would never have bought but for their misinformation. I would have been better off consulting Google, which found the proper part. Notably, their response here is based on lies or someone else's experience. Completely untrue. I hadn't picked a model on my own, they didn't stop me from buying a model, and they weren't misled by photos since I brought in the broken part. I relied solely on them, to my detriment. The only true statement is that their return policy is clearly posted. Their customer service is abysmal, and they lie about you if you post an honest and accurate review. As a result they have lost long-term customers. We will never return.

Fantastic hardware store. Friendly service and a really painless process when I was in a bind due…read moreto a home emergency. These guys are the best!

Excellent customer service. Had a leaky faucet and they helped me pick the part that I needed to…read moremake the repair. Will definitely come back. Highly recommend.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

When I need something specific and not available at my close by dollar store, I prefer to check out…read moreUnited Hardware. While not a big store, they often stock the item that provides what I need right then and there. United Hardware's service has been good, and I really appreciate the convenience.

If you need basic keys cut, quick and in a hurry, this is the place for you. They are a…read moreneighborhood staple. The establishment is clean and gives good customer service. It has a good amount of items and is well stocked. Please be warned prices went up at this establishment, no frills, no refunds or exchanges, so please make sure you double-check and make sure you get what you need.

Great hardware store! Found everything we needed, from a stepladder to replacement blades for a box…read morecutter. And the gentleman who assisted us very kindly installed the new blade on the box cutter. Really nice to have this in my mother's new neighborhood. The friendly help was much appreciated. We were tired and cranky, so didn't really explore the store. The sales associate actually found everything for us except the extension cord, which was literally under my nose at the front of the store.

Went here to buy some glue, as we broke some furniture. The store had a good selection of glues…read more The staff was very helpful, but I had the feeling that I was more experienced. I got what I wanted. I probably would go again.

This is my local hardware store and the staff are always extraordinarily friendly and helpful. I…read morewalked in yesterday and asked how to remove an old safety gate from my window. They told me to come back the next day (today) and without hesitation, they sent someone over to help me out. For something I expected to pay hundreds for, they gave me an incredible deal for the work they did. It is so great having a dependable hardware store nearby who are quick to assist and help at a great and fair price!

I've been doing business with this hardware store for over 20 years. They're very helpful and…read moreextremely friendly.

My review is for the coffee experience…read more I ordered a iced latte and I have to say the barista makes it really good. I love the ambiance. It's calm and friendly to all. There are so many plants around. A nice seating area where you can feel and see all this natural light.

Stopped by for a quick drink and fell in love with the actual vibe. The drinks were a bit milky for…read moremy taste, but I was still really happy with my seasonal try.