Prime HOA has been managing my building since early this year, and I can say my experience with…read morethem has been pretty positive. I've had previous experiences with other HOAs that have no urgency or concern for their clients and have had to reach out multiple times before getting a response back. However, with prime, they have been professional, organized, and communicate clearly with me. When I've had any maintenance requests or there have been community needs, they've handled the requests efficiently. The team is approachable when questions come up and overall, they help keep the community running smoothly and are a reliable management partner.

Really great management company. Highly recommend. I love that they have a local presence and are…read moreresponsive to any of our needs. Anything we need done of fixed, they're on it. Excellent customer service. Cannot recommend them enough. Briana is the best! Great service 10/10 recommend. I am on the board for my HOA and they are night and day better from our previous company we used.

NEVER rent from these slum lords. Stay far away!! While I was renting from them there were…read morecockroaches, mold infestation and mice in my apartment. They never respond to you when you call them or email them. My power went out two times for three days at a time due to their maintenance man working on another unit and the electric being improperly wired so I had to pay for a hotel each time and when I asked them to reimburse me they ignored me and blamed the power outage on me even though lake worth utilities confirmed it had nothing to do with me. They installed an ac unit in my window after being without ac for a week (illegal) and left it jimmy rigged with a two inch hole so lizards and cockroaches and bugs were coming in and all of my ac was just going right outside. My ac bills were in the $200 range until I finally figured out what they had done. They are nothing about their tenants and will gladly take your money and never respond to you when you call for a complaint. Maintenance never does any job correctly and almost everything there is not up to code standards as far as window units, ac units, and electrical wiring. I never write reviews but this place is disgusting!!!

As a real estate broker for the last nine years finding a place for myself with good credit, 6+…read moreyears of landlord references & a good income should be easy. They told me a place was coming available.. Three weeks later they still could not get access YET they ran my credit and called my references. They then RUDELY denied me because I am in the process of changing my name from my former married name. I even went in person with LEGAL documents proving I am who I say I am! They knew the name situation BEFORE running my report. So they caused my credit score to drop. They treated me like they thought I was some criminal and their dismissive attitude was beyond rude. I am just seeing these reviews for the first time, I might not have gone there with my documents if I had seen all of these before! Last time I checked getting married and divorced doesn't make you a bad tenant. Shocking. In response to the answer, all legal paperwork was provided and as stated and explained, I was in the middle of changing my name. Your company is beyond rude and made me feel Like a criminal.. insulting. I rented a much better place and the landlord is fantastic so all worked out better for me in the end. If you knew anything about immigration you would understand names on green cards take forever to change.. plus you actually ran my credit, causing my score to drop AFTER I explained the name changing situation. Read your reviews and instead of arguing maybe try to improve your company.

I wish I had hired VIP Management 16 years ago to manage the 16 unit investment property in Pompano…read moreBeach. They would have saved me so much grief, time and money. After two dishonest property managers who swindled us, we hired another who seemed eager and honest, but unfortunately, unbeknownst to us at the time, had many personal and health problems that prevented her from fulfilling her duties. When VIP took over, the property was in shambles. Even before I signed the contract, Giles Pottinger immediately rode over to inspect it, and reported the plethora of problems that existed which, being long distance property owners, we were not made aware of. The next few months would have been one hundred times more stressful had Mr. Pottinger and Ms. Stamm (here after referred to as Giles and Saskia) not taken over and, personally watched over each repair, each renovation, and responded to every tenant issue. When COVID hit and we were unable to finish the renovations to the property, Giles found an investor to take the property off our hands, making sure our interests were protected, providing much needed guidance and support. Furthermore, Giles and Saskia's personal warmth and humor, a much-welcomed bonus to their unparalleled professionalism and expertise, created a harmonious relationship that went beyond business. I have never left a five star review of any business , but I do so now enthusiastically and without reservation.

The BEST! I was extremely impressed with the expertise, knowledge, and help that I received from…read morethe team at VIP Property Management. Unlike any Real Estate company I have worked with in the past, VIP Property Management was readily available before, during and even after our move. As a parent to a 6-year-old moving from a different school district, I had a ton of questions going into the search for the perfect home for our little family. No matter how big or small my concern, Mr. Pottinger was always available to offer guidance and explanations whether via email, text message or by phone to listen and strategize. Mr. Pottinger and his team have proven themselves to flawlessly oversee all matters on our behalf and were patiently willing to alter our game plan in our negotiation process, no questions asked. I felt my opinions and ideas were heard and valued! The team's fast response was truly refreshing and made every dealing I had with each team member of VIP enjoyable. Patiently showing us properties throughout Broward County, Mr. Pottinger ended up negotiating an excellent deal in the school district that I had originally chosen for our daughter. During the walk-through of the property, Mr. Pottinger diligently recorded any issues that required repairing and ensured that all matters were corrected immediately. In addition, I was offered the services of an excellent cleaning crew to deep clean the home prior to the arrival of the moving company, making the move-in process a truly smooth (clean) and carefree event. Looking back at my whole experience, I was most highly impressed with this company's ability to eagerly provide one-on-one services that always ensured I felt I was a priority. The individualized attention I received from Mr. Pottinger and his team made our moving experience the least stressful of any moves I have made at any point in the past. I appreciated Mr. Pottingers' wisdom and his frank answers to my questions along the way and I continue to feel the highest level of satisfaction for him and his team! Thank you to Mr. Pottinger & everyone at VIP Property Management! Not only do they get the job done, they are incredibly fun and awesome to work with too! I highly recommend this company for anyone in need of an excellent, versatile company to handle any and all real estate and property related matters. THANK YOU AGAIN!!!!!!

At first Alex communicated really well and then he stopped answering and ignoring my calls. I have…read morebeen trying to reach him many times and no response. I'm hoping he answers me soon. He made an error on the measurements.

Alex Surveyors is engaging in fraudulent activities. Alejandro is not a licensed surveyor, lacks…read moreinsurance, and is misusing the credentials of a retired surveyor, Andrew Snyder. He collects payments upfront and then disappears. Exercise caution and avoid any dealings with this individual or company.

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Benjamin & Icon Realty have been wonderful in managing our Florida property. He is always…read moreresponsive and proactive in getting ahead of any issues. We appreciated the constant communication during the process of finding a tenant, as well as his frequent check-ins once the tenant moved in. Would absolutely recommend him!

Absolutely best quality Highly responsive and informative…read more Excellent value The offer premium services in property management. Happy to have found them! Jennifer and Elizabeth are extremely professional. It's a pleasure doing business. I would highly recommend.

Home Solutions managed three properties for me and my mother for approximately 2 years. Every…read moreinteraction was very positive. I knew they had my best interests at heart, along with the expertise to help guide me in an often complex real estate/landlord arena. Their knowledge and assistance saved me many hours and money to maintain the properties. In the future, should I venture into owning rental properties again, I would absolutely hire Home Solutions again. They are a great company with wonderful customer service. I highly recommend!