Just had a conversation with Madeline Reyes. One of the…read morestar of the company. Help me through some uncomfortable situation. I really appreciated her help.

The fact that this Company has anything but a 1 or 2 star rating is absolutely baffling. We moved…read morein to a place October 2025. Everyone on the incoming team was great, they answered questions, helped us navigate the millions of pages of documents you have to go through. Then comes move in day. We move in, brand new hot water heater and no hot water to any of the facets. 2 days it takes for them to get someone there to fix the problem, now we have hot water. After the line is open for a good 2 minutes. Which now causes my water bill, that they said they cover up to a certain amount. Now let's talk about the SmartRent crap, it's a useless app that is supposed to consolidate all the Smart devices in one app. In reality it's a way for them to control their own property. The thermostats can be set on a schedule so you don't have to fiddle with it constantly, I was finally forced to disable the schedule on this cheap thermostat. The cooling unit from 2011 is severely undersized for the vaulted ceiling in this the house. The east of the house almost never cools off, so now we have to spend extra money on fans to try and keep ourselves cool. Our electric bill has climbed by about $40 every month we have lived here. And even IF the thermostat, which is on the west side of the house closest to the intake with lowered ceilings reaches the desired temp, it still doesn't shut off. Their customer service is useless, you email or call and they just pass you around to someone else because it's "not their job". You have to pay in the portal because the nearest office to pay in person is an hour away, for this they charge you a fee. You pay $30 dollars a quarter for cheapest filter you can buy. Then you pay for pool services, the "company" the use does less then the bare minimum, ours has a spa that heater has been removed. This company is the only ones in South Florida that don't provide these for their customers. Even their competitors have storm covers installed on the windows and doors. My list is a mile long and you all are probably tried of read my ramblings. I have never dealt with a more unprofessional, uncaring company in my life. I feel there will be another class action lawsuit coming soon. AND, they cancelled the 2nd ProCare visit 14 days before it was supposed to take place because I had not reported any issues, OHHH my friends, do we have issues. The problem is with the ProCare visit, you can only point out 3 for the time they allot for the visit, because the ProCare visit is more of an inspection than a maintenance call. We have owner provided outdoor lights hanging from the side of the house, the back gate latch is broken. The primary shower doesn't have the proper slope to drain properly, so the caulk around the base is coming off. A panel in the back fence is being held up by my own zip ties because the wood rotted enough around the screws that it fell down. Now yes, I could call in a work order for all these issues, but like most of you good folks, I have a job and that doesn't pay me to stay home and wait for whenever Invitations Maintenance decides to delightfully grace us with their unqualified presence. I got a message for the last repair at 8:30, tech is on the way. They show up 3 hours later, look at the issue, "oh we're gonna have to call a vendor to fix this." My jobsite is an hour with no traffic from my rental. This latest issue, the finally determination after 6 weeks was that the water line to the ice machine was leaking and the water was freezing up the fan, which thawed out our entire freezer and spoiled our perishables in the fridge. 6 WEEKS!!! Invitations response, " we are not responsible for the loss of food by our equipment (that we inspect every time we visit to make sure it's the same one as when you moved in) because we put it in the lease that we aren't responsible for our own equipment." Their suggestion was to file a claim on our renter's insurance so out of $600 minus the deductible we get enough back for maybe a weeks worth of food, then our rates go up. KICK ROCKS Do your family and yourself a favor and steer clear of all Invitation Homes. If I could give them zero stars, I would every time. Hell can I give them negative stars to combat the bots and employees that give them 4 or 5 star reviews?

Morgan H. Is a great coordinator for our development…read more She always follows up and works for us after hours.

NO STARS. Absolutely worthless, the only thing they do is to harrass the residents over ARC…read morerequirements, even when your arc was previously approved. They illegally delayed resident takeover of the HOA from the developer by three months until they were finally forced to have an election by using a forced turnover, where they rigged the vote allowing proxy votes from residents who could not attend, even though no body knew who was running, because nominations were held from the floor. Over twenty ballots with the same handwriting. Curiously the people elected have been overly supportive of Castle group and their Taylor Morison protection lawyer. Florida dismissed the DBPR complaint filed against them, and my election dispute was denied by the person who rigged the election. DO NOT UNDER ANY CIRCUMSTANCES, HIRE THESE WORTHLESS CROOKS.

Prime HOA has been managing my building since early this year, and I can say my experience with…read morethem has been pretty positive. I've had previous experiences with other HOAs that have no urgency or concern for their clients and have had to reach out multiple times before getting a response back. However, with prime, they have been professional, organized, and communicate clearly with me. When I've had any maintenance requests or there have been community needs, they've handled the requests efficiently. The team is approachable when questions come up and overall, they help keep the community running smoothly and are a reliable management partner.

Really great management company. Highly recommend. I love that they have a local presence and are…read moreresponsive to any of our needs. Anything we need done of fixed, they're on it. Excellent customer service. Cannot recommend them enough. Briana is the best! Great service 10/10 recommend. I am on the board for my HOA and they are night and day better from our previous company we used.

In September 2022, I purchased a rental property in the City of Wilton Manors, FL…read more Being an out-of-town landlord always presents many unique sets of challenges. Therefore, I knew I needed a property management company to handle those unique set of challenges in my absence. I had researched many properties management companies online in the Fort Lauderdale area. I happened to come across Icon Realty Management and Brokerage. After reading the great reviews and my conversation with Ben and finally meeting him at the property. I decided to have them manage my property. Within 2 days of Icon Realty having the property in their listings, it was rented on day 2 (two). Ben, At Icon Realty has truly been professional and responsive thought the whole process. I highly recommend Ben from Icon Management for anyone looking for a Management and Brokerage firm. DM Celebration, FL

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Horrible management company. Stay away. No walk thru in the community. You always have to tell them…read morewhat needs to be repaired and it will usually get gone by the 2nd or 3rd request. Lack of communication skills. Maintenance man is horrible, drives around and does nothing. They manage absolutely nothing. Communities save your money and find another company besides Sunrise Management unless you want to lower your property value.

I have worked with dozens of management companies and I've never had a better experience in my…read morelife. All people involved from managers to Jay the owner. The attention to detail is superior. If you are a condo association in South Florida, I strongly recommend using Sunrise Management.

Tamara and Alicia were so amazing to work with!…read more They answered every single one million questions my clients and I had! Tamara even attended a walk-through during her free time. Above and beyond! Professional, kind, and helpful are the words to recommend AIO! 10/10 Recommend.

Was so happy to work with Tammara very knowledgeable, professional, defiantly will work with her in…read morethe future. She toke the time to seat with me and explained the all processes.

Selling my condominium that is managed by alliance. My buyer after paying additional money to get…read moreall the condo association documents has yet to see them and are three days past the date. We have called email texted sent smoke signal and we have not got one reply from alliance. Even the company they use to Produce the documents home wise has been trying to Contact them because they need more information and they cannot even get through. Your messages go through to voicemail with no personal messages. That shows you something.

Horrible at their job last time I came they received my check even though the date was different it…read morewas early they would have held it and then deposited the day of the deposit this time they're saying no they have to be on the same day something's fishy going on there still in this company not great at their service that's why they're reading is horrible they just thinking about the money not the person that lives there

My mom sold her condo last month. She gave them all of the paperwork to prove that she no longer…read moreowns the unit. They charged her for another month of service. I tried to help her by going into the office on a Friday. They were closed. I called them on Monday. It states on line that they open at 8:30 am. Instead of making a trip back to the office I decided to call at 8:45. Geez, they have a recording that states call back during normal business hours between 9:30 am at whatever the closing time was. When did these become normal times?!

Woodside - North Miami Beach : 5.15.2026 - The hallway ac is not working properly since March 12,…read more2026. I complained about it several times. The hallway temperature is 81F, even the ac is set up 72 F. The board and on site manager is delaying and neglecting the issue. The hallway is hot and humid. Please get it fix asap. It is sometimes blowing warm air as well. 6th floor feels the heat and humidity more. I emailed and called First Residential multiple times. It has been 2 months. Customer satisfaction? First residential Regional manager check & control? Health issue ? Respect the residents?

OMG. Stay away. I used them myself AND referred people to them. Response time was pathetic. I…read moreHANDED him a client, and it took Bram 2 days to call the client. The client went elsewhere. I tried to get a rental place and lost it because of a lack of phone calls being made. To make up for this, he sent me his MLS login and PASSWORD to check properties on my own! Talk about lazy, and I am sure giving the info out is unethical.( I have emails and texts to prove it ). Don't trust Bram EVER. His public record of his divorce and his foreclosure on his house proves he can't handle his own issues, let alone yours,.

From the owner: Bram Leland Scolnick founded Alterra Realty Group in 2005 with the sole purpose of doing things his…read moreway - clients first. Bram offers a unique level of real estate expertise combined with an uncommon level of professionalism. Bram is a licensed real estate broker, offering thorough service from start to finish, focusing personally on commercial real estate. He has completed a variety of transactions including luxury retail centers, multi-tenant office properties and vast warehouse spaces throughout Florida. Bram has an extensive business background providing him with great insight to what matters most in a transaction, the client. His established relationships with complimentary service professionals, combined with an expansive professional network of resources provide a unique advantage to his clients. Bram completed his BFA in 1992 and a BArch in 1993, both from Rhode Island School of Design. His extensive work in architecture is a unique compliment to his current services. He has owned an import/export company which manufactured products in Asia and Mexico for nearly 5 years. He co-founded an Internet company in 1999 which later sold in 2001, just before beginning a real estate career. Bram's diverse background has helped him understand what it means to not only own, but run a business. Most importantly, he learned how to cater to the needs of his clients. His unique background is one of his most valuable professional assets.