I took a loan out 3 years ago. I've been paying about $200 a month. They have made 3 times what they lent me and I still owe close to $2000.00. I regret using them for a title loan. I do not recommend them at all. read more

Horrible place. These guys are absolute loan sharks. Do not go there. If you need a loan go somewhere else but here. It doesnt matter If you have made all your payments on time. They will harass and harass you non stop with calls to your phone and at work if you make are late with your payments. This place is horrible do not go there! read more

This is my first experience with getting a title loan. I made an appointment and was given a list of things that I needed to have with me in order to get approval and a cashiers check. I had pre-filled the paperwork out before my appointment so I was ready to hand everything over when I arrived. I went to the Scottsdale location and was greeted by Sacha. I was under the impression that the time to go through their process would not take more than 1 hour. I arrived around 1:45 pm. After everything was said and done I did not leave their office until 4:20. It was irritating to me that they did not tell me a couple of things about their process that was very time consuming and made me late for another appointment that afternoon. 1. Their website says "It only take 30 minutes or less" 2. "You sign the paperwork we give you the money" It's a lot more involved than that. 3. I had to leave their office with paperwork to take to the DMV so the DMV could be listed on my title. Then I had to bring the paperwork back to them before they would give me my loan check. 4. No Insurance required. This is a false statement and should not be up on their website. When I first arrived Sacha was not very engaging nor could she answer some of my questions. At the end she did warm up some and engaged more in casual conversation. read more

Upon calling Maxium Title Loans they tell you on the phone that the title loans are NOT based on any type of Credit Checks, in fact they will tell you that they do not do Credit checks. This is LIE!!! THEY PERFORM A SOFT CREDIT CHECK & IT SHOWED UP ON MY CREDIT REPORT!! I was not given a loan due to a PAID judgement something that was not told to me on the phone. This company does not allow any application to be started over the internet or via Fax, you MUST go into their office for them to tell you NO! Not 10 minutes after leaving Maxium Title Loans, I called Southwest Title Loans did a application over the phone got approved Twice the amount I asked for (but only borrowed what i needed) went signed the papers & I was on my way with a BETTER interest rate than Maxium. Stay away from Maxium they Lie! If they lie about the Credit checks... what else will they lie or do??? If I could give them a negative star I would. Please don't thing this review is based on me being bitter about being denied it is not! It s because I was lied to on the phone & in their office! Heck now I wished I would have believed the Reviews on the BBB website, I now agree with those posters this company needs HONEST Customer Service policy! Stay away!! read more

WOW!!! Read this letter that "Tina" send me today!! I have been working (and paying them) over TWO YEARS and this is the kind of treatment I get when I am ONE DAY LATE!!! I work for a major airline who merged this week and honestly forgot!! I found out there are other companies in the Title Loan business who I would have had paid off by now for the same amount! I will be posting my findings soon!! WATCH OUT...just like almost everyone on this site says!! Here we go....read at your own risk!! LOL! :) Dear Debra, Please call Maximum Title Loans, LLC regarding your past due payment. As a reminder, there are no grace periods with your loan and it is important you make your payment today before 7:00 PM as you are in default. Call the office nearest you to confirm the minimum payment due and when you will be making a payment so we can bring your MAX Loan current. Be advised, if we do not hear back from you, we will continue attempts to contact you so please communicate with us and bring your account current. If we do not hear back from you, our collections department is required to contact your references. After 10 days, we may file a legal claim for which you are responsible for the additional legal costs and subject to late fees. Need more money? Call the Maximum Office nearest you and ask a representative how to get an increase to your MAX Loan after you make your payment today! **Per the contract you will be in default if you break any promise made under this or any other loan agreement. If you enter default, Maximum Title Loans reserves the ability to require immediate payment of what you owe on the loan and/or take possession of the collateral. Failure to surrender pursuant to SECTION 28-4845 indicates unlawful failure to return a motor vehicle subject to a security interest is a Class 6 Felony which for first offense carries a maximum sentence of 1.5 years. The maximum jail sentence may be greater if the defendant has a prior criminal record. The court may also impose a fine of no more than $150,000. ** Your Maximum Representative, Tina read more

This place is AWFUL. Do not waste your time this place They expect you to lean your own title not to do it electronically like most places do today. They advertise a lower rate but it's really not worth it. Sasha is very unhelpful, mean, rude and condescending save yourself a lot of headaches hassle and time. Christine is the worst, Trying to act empathetic while she insults your intelligence. Save your company's gold as you say cause there are other choices out there. They closed the Phoenix office because they are a scam. Sasha asked if I wanted to sell them my car for a 1/4 if the value. What a joke. read more

Do everything you can to avoid this car loan, they will put you in a worse situation than you are in now, I had to sell my Truck and buy a smaller car due to having this loan, I owned my truck since 04 and could not afford it anymore from doing business with this company, Due to the unreasonably high interest rates from the beginning and when I threatened to take the loan elsewhere they gave me a better deal, also if you get a late fee it will pretty much guarantee that you will get so far behind you wont be able to catch up. AVOID AT ALL COST!!! They are the wost. read more

So I was in a jam and needed some money to pay my rent. A friend of mine had mentioned they had a title loan with this place and she told me it was really easy. Borrow money against your car? I didn't even know this was possible!! Anyway, long story short, I borrowed $3,000, paid my rent(and some past due bills), and paid the place back a few months later. The whole process was really easy and only cost me a couple hundred bucks. Hopefully it won't be necessary but if I'm in a jam again I know where to go. p.s. So much easier than having to go to my family and get a sermon over how I should handle my $ better. read more

They are great! Super fast! Polite - Professional! Could not ask for better & easier loan! In addition, Nicole Rocks!! So funny!! It's a pleasure to watch that girl juggle! read more

borrowed 3000 dollars in july or august of 2015 paid them every month until mid 2017 over 9000 or close to then got behind and they started threatening class 5 felonies skip tracing etc we told them where the car was to come get it we d even give them keys no problem in November had a guy call didn't know the number so I didn't hear his name when I answered when I asked him his name he told mei should have heard him the first time and he wasn t giving it to me again when trying to talk amongst his vulgarity he started telling me that I must be on meth and probably high right then ( iv e don't a lot of stupid thing in my life but drugs not even pot had been one of them ) He then started telling me about all the felonies I have on my record I have none at all ive had one lil trouble yeas ago with a check that was took care of he then sent the record to me daughters phone text message I believe it was then proceeded to tell me that if the company I work for hires people like me then they re not a good company etc where I work is a billion dollar a year company having been around for over 90 years when they garnished my check the number on their so called legeal dept was this guys cell phone I asked him about it and he said not getting into the soap opera and hung up on me I sent a ltter requesting that they reduce it to 20 % he said they cant do 15% without going to court which is hogwash do not ever do business with his company unless you can pay the loan back within a month read more

I'm not a customer. I was going to be, but wow, what a cluster of an experience: I had all of my paperwork (except for proof of residency, the website said you needed -ID, -Title, -Car, I was able to get it) and arrived at 6pm (sharp). Since the site also boasts about the process taking 20-30 minutes, I didn't expect this to be an issue. They close at 7. Only incompetent people would complain about only having an hour to do something that takes 30 minutes. Immediately, Megan (more on her later) cops an attitude presenting herself as the type who clearly stops working an hour before quitting time. She certainly went out of her way to let me know how much of an inconvenience I was. Her having to type my info in apparently interfered with her (audibly) having a personal conversation on her phone or computer. After about 15 minutes after I provide everything and she does whatever she was appearing to do, I'm told that I don't meet the qualifications (nobody will tell me what that means) and was referred (without my consent) to another third-party. The website says "if you have a title, we guarantee a loan", so that's a pretty serious claim then. I specifically asked if the referral company could help me that day, and I was told by Megan they were open until 10pm. Knowing Megan as someone who doesn't exactly excel at her career choice, I called this location to detemine that they were, in-fact, closed. So beyond wasting 40 minutes at this miserable location with some of the worst service I've received in a long time, Megan then attempted to knowingly pass me off on a place that was closed. I called and explained that it didn't help me and I was uninterested in a third-party referral and for her to void any application I had and not be contacted by anybody else. Of course, she didn't comply with this request either. I'm not sure how the reviews are 4+ here, look at Yelp. Heck, look at the BBB. They are claiming an "A+" BBB rating when that is not the case (check for yourself). I'm sure the BBB would like to know about this. If you've got hours to waste with horrible, atrocious customer service by miserable people who are intellectually incapable of providing any customer service whatsoever, Maximum is the place. If you want to be lied to and made to feel like you're the biggest inconvenience in the history of customer service, this is your place. Megan is your girl. If you want to be in and out and treated professionally, go to TitleMax. I did ask twice to speak with a manager and was told I would be contacted. I never was. This experience occurred at the Mesa location, but I'm sure the incompetence and laziness applies to the entire enterprise. read more

I was in a tight spot and needed some money to pay bills. I have never taken out a Title loan or other high interest loan such as a Pay Day loan, so I was reluctant to borrow the money. They were very nice, but the process took almost 2 hours to complete. Even with the 30-day interest free period on the loan, if you only pay the minimum amount (which covers only the interest), the loan will never get paid off. I have no desire to purchase my car all over again, and that's my incentive to get this loan paid in full as soon as possible! read more

Worst..never ever go here..unprofessional loan sharks at best with illegal mob tactics when u are a few days late..threatening and harassing texts and phone calls constantly which begin the day the payment is due! Avoid this place at all costs! read more

Borrowed $1000 over a year ago. Come to find out they will not take early payments. And if you are late, they hound you and your contacts. I have asked them the payout but they only want me to come in and listen to more bs. I have paid back only interest, they have not even touched the principle balance and I never will unless I pay more, however they told me I cannot pay more than my contracted payment. At this rate, I will never pay it off. I have wanted to make a split payment and get this out of my hair for good but they denied me. Instead, I get hounding calls and threats. I know my rights and even though they tell you they cannot take late payments, you have 10 days before they can file a claim. So this place sucks. I would not recommend them. read more

Very rude customer service. I called with a simple question about if they have fist month interested free like some places do. She was not nice with her answer. If they are like that over the phone even before you are a ligit customer. I could only imagine once you borrow money. Be careful who you do business with. Always call first and ask questions. read more

I have been waiting since Feb to get my title back after the loan was paid off. I even went to the office where my loan was originated and talk to 2 staff members. The loan was never released they said. They told me they were sending the release department an email to get it released that day. Then it would released to the DMV to be sent out to my address on file. It has now been over 2 months and still no title. I understand that the AZ DMV can be pretty slow however not that slow. Today I called the office and some women tells me it may have been miss delivered or got lost in the mail. Amazing answer. Then she told me she will send the release group an email to verify my loan has been released again. WHY ?? Not sure why it takes so long to get this resolved, heaven forbid you are late with a payment. After all you are called and texted multiple times the day before and the day of your due date .. they sure make sure they get their money but can not take care of their end by getting me my title back to me in a timely manner. I made a huge mistake taking out a loan through them. I suggest you not do it either. read more

Very unhappy with the service received by this company. Tired of the rude text payment "reminders" talking about no grace periods and defaults. I have asked for an accounting of the payments made on the loan and they have not complied. They have also refused to negotiate a lower rate even though I have paid them thousands of dollars over the past two years on a 1k original loan amount. If I do not receive an accounting of my payments today I will file a complaint with the attorney general's office. I give this place ZERO stars and would advise anyone considering taking out a title loan to seek any other remedy. This is a predatory practice and should be illegal. Hopefully they will be soon if the voters cooperate. read more

I went to this location and it was horrible. Sacha the only person in there did not speak to me for the first 30 minutes. I had to come up to her and get the application. Then I waited another 1 1/2 hr for her to say I can help you. She helped for 10 min had me sit down again and 45 min later told me here was my paperwork and I'll be getting a call. No, you got approved or anything just heres your stuff. So confused and pissed by now I leave and call the manager Christine. She was no better told me that they said my paystub was fake. Even though noone called my job to verify that I have been a worker there for 3 years. Christine did not once apologize nor did she do any better in telling me what was going on. She brushed me off and defended Sachas poor behavior. Even the 2 people that were in front of me wrote bad reviews. Worse experience ever. I would never send anyone here to get the treatment and disrespect that I received by them, 3 hours for not even a thank you for driving an hour for nothing. read more

I will never do business again with maximum title loan! They do not tell you at the time that you are doing the paperwork for your loan that it's an interest only loan you'll never pay it off. and if you call them on it they'll just say well it says it in the contract. they seem to have a lot of technical glitches but their website is very irritating and annoying they told me they were moving to Scottsdale Arizona and have better technology to serve their customers then from Phoenix but reality they said because there's gun violence in Phoenix so which one is it? I called up one day to see if I could change my due date she said I couldn't I got a courtesy call about my due date the next day and they said yes you can change it so what is it? you're better off to Panhandle on the street for men even do business with these clowns! read more

I want to thank Chris at your Chandler office for making my first visit to a title loan company stress free. I needed a loan and she made the process simple and easy to understand. I would recommend Maximum Title Loans in Chandler! I will be a return customer for sure. read more

Very nice to new customers. Once you are signed up for a loan the class come out. They dont answer their phones, I've called the loan repayment center to see what my total balance is so I can pay it off. I have yet to receive a call back. I've called every week for the last month. I'm thinking about just giving them the vehicle. AVOID AT ALL COSTS. read more

Pretty sure all your 4 and 5 star reviews are done by there staff. At the end of the day... they are just loan sharks. And they know it. I pay every month... usually over the amount. I was late 6 days and they told me they would take my car until I paid them. My pay day was in a few days and they could t wait till then. They have no compassion... and whatever B I spoke too was aggressive and rude. read more

This is the most insensitive business I have encountered. We had a family member pass away that had a loan with this company. I did a courtesy call to them to notify them of the death and got the owner Christine. I tried to find out what the options were but she said she didn't had time to discuss this with me and look it up on the web. We got in a little argument and she ended up saying "have a nice life" and hung up on me. Don't ever do business with such evil people who prey on people desperate for money. They don't even deserve one star. read more

During the Corona Virus Panodemic and Government shut down...these people are ruthless!!! One day late and the harassing phone call started. I have been more then proactive with this loan calling 2 weeks ahead to tell them I was not going to be able to pay them at this time. In this time of need and kindness, this company which is privately owned and operated still finds the ability to get their claws in you with zero payment options either you pay or we are coming for you! I will not only never work with this company EVER again but I will make sure they never take advantage of anyone I know. I have the luxury in having a big mouth and in this situation I will tell everyone I know and give every poor feed back I can...with that all being said I even have tried to pay them off and they would not even take a payoff check from Carmax so unfortunately I was not able to pay then off!! PLEASE TAKE NOT ONLY MY ADVICE BUT MANY OF OTHERS....DON'T EVER USE THIS COMPANY. They will make your life a living hell!!!! read more

Ha! Nobody wants to review a title loan place because it's really embarrassing. And financially dumb. And a lot of other things negative. BUT... When you lose two homes to foreclosure, lose your job, get divorced, get your wages garnished by a Nazi-like HOA at your new job, and get hit with $175,000 in medical bills ($18k out of pocket) all in an 18-month time span, you may find yourself walking into a title loan place. Like me :) Very friendly, professional, quick to make a decision, no crazy questions, etc. If you need to borrow against your car this is the place. read more

30 days after getting a loan, I make my first payment only to be informed they made a mistake and demanded that I come back in to sign a new loan document. They refused to honor the loan docs I had and started calling threatening me with class 5 felony/repossession and attempting to intimidate me by calling my children to force me to come in and sign a second set of loan docs. The agent April acknowledged she made the mistake yet the owner Christine also provided oversight during the process. Christine, the primary licensed individual, then went on to falsely alter their accounting system and payoff amounts creating further issues. I filed a complaint with Arizona Department of Financial Institutions forcing MTL to acknowledge I had a valid contract. These folks lack a basic understanding of contract law and business integrity. read more

Being a Chandler based company myself, I think that Max. Title loans is nothing but a poorly managed and poorly owned company, that is if you can call them a real company !! The management was supposed to call me about a first payment 50 % off that I was supposed to be granted, I never received a call from them, so I called them today, and still no resolution. I am Arizona born and raised, and a Chandler based business owner. I never would allow any of this type of shady business to even come close to my business morals. I took out a small 400 dollar loan for promotional material, and wow, I have learned my lesson o dealing with a title loan facility !! They are there to rip you off, and make money by making your financial situation even worse than when you started business with them !! Don't ever do business with Maximum Title Loans !!!!!! read more

Jackie was amazing, and quick. She had three people In her office and assisted all of us quickly. I was on a time crunch and she made sure I was in and out of her office. read more

Worst experience. Don't even think about getting your loan with maximum title loans. I went to location in northern and 27th ave in Phoenix, the lady works at this location was very disrespectful and rude to customer so I left that location. I went to location in Scottsdale the ladies in Scottsdale location were very professional and respectful. The loan was too long and had me to MVD to put lien on my car they interest rates are so high, so I did everything they said and I got my loan. The main issue I had was the payment I called to make the payment 2 days before the due they told me they charge me $170 more I have to wait for the due date. I waited to due date I called they said they don't take payment through the phone and they don't accept cash I went to the office to pay off my loan they were don't accept visa cards for pay off you need to get cashiers check or deposit money to our account. I spent 4 hours to make the payment go through. Very disappointed I will never ever use them again. read more

I can say over all i had a good experience. The location by it self is nice, elegant, and clean. I appreciate the fact than they walked me through the loan process and i left knowing what i got and how to handle the loan. there is a reason why they are one of the best rated companies read more

I have been a long time client of MAXIMUM TITLE LOANS and they have always been very prompt to meet my needs as well as working with me if things became a little challenging. I would highly recommend them to anyone who is looking for a short term loan. read more

WATCH OUT. Try not to get a title loan in the first place. Doh. They are relly nice to you and polite. What they tell you on the phone is not the whole truth. They told me it would cost $Xxx.xx to borrow a small amount for 30 days. What they don't tell you is that amount is one half of a monthly interest payment; they discount your first monthly payment by 50%. I noticed today that it says 2 monthly payments would be due today; so I bet if I had only shown up expecting to pay my first one at 50% I would have been in trouble. Big trouble. Actual monthly interest only payment will be twice that amount and will not reduce the principal. They prey on people who do not understand this. To make a monthly payment you have to deposit the cash in their bank account and then call them about the deposit to make sure your account gets credited. Very unprofessional. If you don't properly go through all the hoops they have the right to repossess your car. To payoff the loan you have to obtain a cashier check. They tell you to call and get the payoff amount, then when you show up with a cashier check in the amount they told you it's not the right amount. Luckily I got out of this bad deal on the day the first payment was due because she allowed me to go get the cash for the difference that she could not explain. I let them know that I better see my cleared title within the 10 days they said I would or there will be repercussions. These people are getting rich from hoping you make a mistake. Shady. STAY AWAY! read more

The first time I only wanted 200.00. There ad said loans from $100 and up. The sign in their office says minimum between $100 and up. Once in there, the minimum amount was $500, more than what I wanted. More fees for them. I had to go back twice in one day to get the correct pay off amount and pay them, so they would release my title. The second loan from them was from a different employee, and the owner was there that day. It took much longer to get the loan the second time around, which seems strange as all my information was exactly the same. They said since I was a great repeat customer, they would not charge any extra fees. She said I could pay if off the next week at their bank. I deposited cash after calling for the pay off. Called her to report the deposit, and she said I would be getting my title sent to me in 7 days. First time, it only took 5 days to get title from DMV. Two weeks later, still no title. Called the Chandler office as well Phoenix office, and they give me some story that the peroson who told me I would receive my title in 7 days was new. They had to wait 3 days to make sure my CASH deposit into their Wells Fargo Bank cleared. Cash deposits post at midnight, most banks..what is there to clear? They said the title was just released from DMV two days ago. I am still waiting. If it gets lost, the first one will have to be voided and a new one sent, 7 days later. Or..I can sit at the DMV all day waiting for them to print a new one. Apparently, these people have no idea what they are doing, and training must be nonexistent. Telling me I was given wrong information by a new manager doesn't help me whatsoever. When you ask to speak with a supervisor or manager, they are unavailable. Don't use them. I will never again, and I told them so. I also told them they would never get a referral from me. Ever. read more