I have had good customer service here from the tellers the couple times I've been here. They even…read morewaived my fee for a cashier's check. It was only $5, but I'll take it. My only complaint is that the decor looks so industrial and cold. I would hate to work there. I know it's a credit union and not a cozy boutique, but something about it is really unappealing to me. The layout is just off to me.

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

I don't bank here as a regular customer but I swung by because I needed to break some large bills…read more They were very nice and didn't ask if I was a customer, and just broke the bulls without a problem. It didn't feel like a typical bank inside. It was very nice and welcoming. If I wasn't completely happy with my bank I would give Mid First a serious look.

This is the worst bank I have ever had. I called around 2 asking when my check will be deposited…read moreand I was told 4. Called around 4:30 and was told by another person the next day.

I have been trying to call them because they locked my account. I've been on hold on different days…read morefor 45 minutes each day.. still never reached anyone. WORST CREDIT UNION EVER!!! Update: manager posted an apology.. how about hire more people and fix your problems! An apology without action is just an excuse!

Always an amazing experience. Excellent customer service, and everyone always has a smile on their…read moreface.

Absolutely dogshit branch. They have no idea what they are doing. Idiots ran my credit without my…read moreconsent. Told me it was because of Credit Karma, however not one of the other lenders ran my credit. They are misleading, highly recommend avoiding this branch.

So I had an approval for one main financial in Gilbert. I set my appointment for today at 11am to…read moredo the paperwork for the loan. At 11am I got a call and they said that they needed my bank statement to verify that my checks go in there. During the uploading of my paperwork I spoke to a lady letting her know that my files were not uploading and she was arguing with me about it. After I finally got my bank statements uploaded I called back and my statements showed exactly the same thing as my paystub said but yet all of a sudden I was denied. I do believe she was racist with a 700 credit score and an approval now all of a sudden it was denied makes no sense to me.

I was referred here as I'm in the market to search for a new credit union…read more Shout-out to Ken who greeted me as I walked in. Ken explained my options related to accounts offered here. This is a Family owned establishment... who knew!! I assumed walking in that, they were a credit union and not a chain of banks therfore, although, it wasn't what I was in search of, it was nice to be able to go over options offered, should I decide to switch banks in the future. If you're in the market for a bank I recommend stopping to chat with Ken. There's plenty of free parking onsite!!

Mid first bank in Ahwatukee, the manger is an extremely racist , lazy, rude, heffer…read more she should be fired! When visa was going to recover the $3000 that independent motorcycles stole from me , she called visa and told them to cancel the claim, then told me ,"do you expect her bank to just give you money"?she did not even have a clue what had happened! This was after one of the good bank employees had spent days helping to recover stolen funds. Visa had already verified fraud and was going to recover funds.

This is the best MidFirst branch in the east valley hands down…read more The assistant manager Brad is very customer oriented and the friendliest guy. All the tellers here are quick to solve any issue I have and help me with anything I need.

Great customer and online services available via their website and functional mobile app. Big bank…read moreexperience w/o big bank expense.

Not all that it's cracked up to be. First off, they tout that they give car credit to everyone…read more That may be true, but they require up to 3 times what you can give for a down payment. I told them I can only afford a $500 down payment, not they seemed to think I just had $1,500 laying around to make a down payment. Sorry. I don't. The interest rate is outrageous, too. Also, they used about 6 Banks to attempt to finance me. Every single one of them dinged my credit report, and dropped my score, making it even harder to get a car. Thanks a lot, guys. I'll never use you and I will never recommend you to anyone. You're a joke! Buyer beware if considering this company.

Great service and incredible selection. They helped when no one else could. I got the car I needed…read moreat a super fair price.

Carmen at the Midstar location in Tucson, AZ attempted two "money grabs" (unnecessary refinancing…read moreof loan) when all I wanted to do was remove the car insurance amount they arranged for as collateral (on a $500 car). Additionally, another terminated/relocated employee, Liz, at the Broadway location checked my credit with absolutely NO permission whatsoever, violating the Fair Credit Reporting Act. I have referred numerous clients to Lendmark over five years with NO finder's fees as promised, which I don't care about. Proceed with caution dealing with Lendmark anywhere is my humble advice.

Elci and Sherrie were absolutely awesome helping me and my wife get approved for a loan and quick…read moreand easy, they were very patient since we didn't have everything fully prepared, helped along the way. Would highly recommend them, extremely helpful and patient!

We have been a customer of Desert Schools Federal Credit Union for over 25 years. Love the banking…read moreside, have had many loans with them through out the years. This time we thought we would apply for a HELOC. I ask myself ... do people listen? What is wrong with people today. We have been trying to refinance our home into a HELOC. The delays of communication are awful. Each time we'd call them, we always talked to someone else, not the person working on the file. Then, would need to explain that we are self employed, we want to pay off only these two accounts. Leave the others alone, we pay those off monthly, etc. We make this much as being self employed and told them over and over how much we made. When we went to the branch near us to sign, the poor girl signing us had to call them three times, paperwork had to be re-done, we left and returned an hour later, then the amounts were still wrong, but waited for them to correct. We never did get the right income down for my husband. We did finally get it signed and closed but what a big hassle!! Would I recommend them? Not sure, if you are not self employed, it may be easier, if you have a lot of credit to ratio income, no. We did do the HELOC at Christmas time too. Lots of times someone was out of the office ... sick or vacation. Not a good time to refinance. And the girl that signed us, said this: BE SURE IT SHOWS IN YOUR ACCOUNT BEFORE YOU TRY TO PAY ANYTHING!!

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Worst credit union for auto loans. I have purchased several autos from this credit union. Now that…read morethey are Desert Financial they seem to be full of excuses why they cant give a loan. I applied a few days ago only to find out I was denied. Reason, Hand to God! They said I don't hang on to my loans long enough.... What????? I have 762 credit which is excellent. NO LATE fee's, Make excellent money etc........ I paid off every loan I have ever had with these people... Every One!! On Time all the time!!! Don't risk a hit on your credit with this circus. Bought a truck from Earnhardt Last year they wanted to charge me 6.9% with a 770 credit score. They put me at like a 3rd tier rate and should have been a first tier. Thanks to Earnhart fighting for me and knowing I was approved by Alaska C Union for much better rate they would have taking advantage of me again. I think there reason was my hair was to short and I should pay more. Miss Desert Schools, I never had an issue. Stay away!!

We currently set up an account due to seeing all the positive reviews online and talking with a…read morecouple friends that liked this bank! But unfortunately we did not see it the same after I have given multiple attempts for them to correct to issues we had they have chosen to hold there ground over a 250$ transaction, I very small amount that they will easily make back from me within the year, and by correcting the issue they would of kept me as a customer for far longer then 8 months! But we will be closing our account with them this Saturday and moving banks once again! This will be our third bank in 10 years! Customer support does not communicate well enough, we lost out on 250$ do to a fraud charge that there only means of communication was in there message center in the app, you know the message center then everyone gets there correspondence from there bank in! I expected a phone call text message, email about this pending fraud case but they felt it was sufficient enough to send 1 message in our app and they had done there part! I could see if the fraud department told us hey we only communicate through the app, but that wasn't the case we were told to look for an email or a phone call if they needed anything else from us. We didn't see the message and you only have a certain amount of time to respond before the case is closed and they can't do anything! Not a phone call or anything was made to ask us if we received it! We didn't even receive an email after they closed the case because we didn't respond! I would not bank here if I was you! Find a bank that cares about you and wants you to succeed! I know there are banks out there that do, so go find one!