The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

Whatever you do, do not use these people! They made an appointment with my husband the day after he…read morecontacted our home warranty people and they said they would be there between 10 am and 3 pm on December 15th and they never showed up. My poor husband literally wasted his entire day. I finally got these peoples business number and they don't answer the phone, instead they respond to text messages. I was texting them everyday until I got an answer and this lady said that my work order must've gotten lost. So we made an appointment for the 27th of January and she said since they are only open between 10am to 3 pm, that's when they would show up and she would personally call me when he was headed my way. Here we are 3:03pm and no phone call, no response to my text, nothing. These people are unprofessional, unorganized. Do it if you want to waste your time but here I am slowly coming up on two months without my dishwasher and they don't care about my time. He'll! My warranty people are no better if they keep doing business with these people.

Yesterday Chris from Evans Appliance Repair came to my home to repair my Samsung refrigerator ice…read moremaker.... the appointment center was prompt in calling me, Chris arrived as a professional, Chris explained everything to me and the repair cost was less than I expected. I would highly recommend this company for all your appliance repair needs. Sam in Augusta, GA

I would give them zero stars if I could, just awful. They came out, told me they needed to order a…read morepart and that it was like $180 just for showing up, but that I could apply that to the repair. Then hit me with roughly the price of a new dishwasher to fix it, but I had a million things to do before Masters so I went ahead with it. Told me they would rush and it would be 3-5 days. 2 weeks later, called, texted, nothing, finally get through to someone and the woman you speak with is surly and combative. Asked for a refund since they told me I was still days away, they said no because I signed a contract. Hello I signed a contract because you falsely told me it would be less than a week to fix. Under no circumstances would I use this business.

I contacted your company on behalf of my elderly parents in the hope of receiving timely and…read moreprofessional support. I do not dispute the $90 service evaluation fee, and Preston did arrive as scheduled for that initial visit. However, over the course of the following month, I encountered repeated difficulties in obtaining clear and timely updates. After the visit, I was informed that a part had been ordered. I later discovered--only after following up myself--that the wrong part had been sent. I was not notified of this issue proactively. I had to call again to learn that the correct part was being reordered. All follow-up communication during this period was initiated by me; no updates were provided without my prompting. At no time was a temporary or rental unit offered to support my parents, who are 86 and 83 years old. As a result, they were left without a functioning appliance for nearly a month. Given these circumstances, I am requesting a full refund for all charges beyond the initial $90 service evaluation fee associated with this invoice.

We actually never got to use the company. They never showed. No call, no text, nothing. The…read morewarranty company rescheduled with them for today and again they didn't show. So two days we missed work and still nothing to show for it.

I've had the same problem everyone else has. The work was shoddy and Crystal refused to answer my…read morephone calls or return messages. I paid her $99 up front and she said she needed to order parts for my refrigerator and to call her back within the week. The issue persists and even after multiple voicemails and contact attempts by my warranty company, still no contact. DO NOT USE CRYSTAL'S APPLIANCE AND REPAIR! This company is a complete scam.

Aaron has provided good services for small issues like the ice maker or dishwasher. However, I had…read moresignificant issues with his repair of my washing machine. He came on 10/30/25 to look at my washing machine. He told me it needed a new spider assembly. I paid $385 in labor and $317.28 for the spider assembly. He then wrote me that I needed an additional spindle that was $338.87. He said he was coming back on 12/6 to repair the machine but did not return until 12/7 to repair it. On 12/8 I turned the washing machine on and it was making loud noises and was leaking from the bottom. At that time I was unsure when he could come back so I bought a new machine. He then come on 12/11/25 to pick up the washing machine and take it to his shop and rebuild it. He said "I'll have it back in a few days to a week". On 1/18/26 he said he would be back in the next couple of days. On 1/24/26 he said the washing would be done in the morning. He then wrote that he would have to pick another time. Over the next month he rescheduled the delivery numerous times. He did send a video of it working. He returned the machine to me on 3/5/26. It is now sitting in my basement, a $1000 decoration.

over charged for parts and service. $600 dollars later, I still have a broken washer. A week pasted…read moreand continued to over charge for parts. You are better off purchasing a new machine then going through them.

Jesse is an honest trustworthy guy who'll get the job done. This was my first time using him and I…read morehave no complaints. He's super respectful and responsive, and he knows what he's doing. As a new homeowner who wasn't sure what was wrong with my new Frigidaire fridge, Jesse made sure the problem was fixed and the right amount was paid (I accidentally overpaid him and he corrected the issue right away).

Jesse was very responsive and was able to come out within hours of my contacting him. My condenser…read morewould not turn on and he fixed it and explained the problem promptly. I also needed to call him a few weeks later for another issue related to the house not cooling, and he came within the hour and fixed the issue fast. He is very knowledgable about HVAC units and what is needed. He made sure I knew what was going on, and didn't overcharge me on what he was doing. I would suggest Jesse to anyone who needs someone to be serious and real with them as quickly as possible.

This company is A+++! Would not hesitate to call them when needing an appliance repair service…read more Brant is very professional, knowledgeable, and a great communicator. Certified Appliance Repair is one of the best appliance repair companies we have dealt with and are very reliable. The communication is outstanding and the office staff is so friendly, polite and respectful. They kept us informed every step of the way and when the technician would arrive, showing us they are on top of things. A well organized company that gives their customers the best care possible.

PLEASE DON'T USE THIS COMPANY!!! Technician came out and…read moresent a bogus report to Electrolux to get more money. Reported that our stove was infested with roaches so they could charge for a maintenance fee. Electrolux called us because the charge was so expensive and they didn't understand why. Since Electrolux didn't pay them they told us we would have to get a certificate from a certified exterminator. Look at the pictures the tech sent in verses the picture of our real stove. Keep in mind our stove is a little over three years old. ZERO STARS WORST TREATMENT I HAVE EVER EXPERIENCED AS A CUSTOMER...CROOKS FOR TECHNICIANS!

I requested they redo my mom's garden which had been neglected for several years . they did a…read morefantastic job within a quick amount of time. He was great about asking what kind of plants she liked and sent me photos of what they were going to plant .I highly recommend Neal's for landscaping.

Neal and his son did an amazing job. My front and backyard needed some weed pulling as well as…read moregetting the lawn cut. New homeowner with a newish lawn (10 month old). Neal was able to contact me as soon as I messaged him. He was able to visit my house, provided a reasonable estimate and scheduled a service. Neal was able to provide sound advice on the amount of lawn irrigation needed (# of times a week and duration of water), and lawn care plan (weed, fertilizer and etc). Overall, the yard looks great, cleaned up and at a reasonable cost. The plus side is that he is local and a small business!!!