The Maxwell BX Food Court is the worst I've ever experienced. Trash cans were overflowing, no napkins in the dispensers, tables and floor are dirty, fountain drinks area is nasty, and the food choices are poor. I've been to Pots and Pans twice and each time the first words out of the person's mouth was to tell me what items they were out of. Their menu was so limited that I just walked away. Charley's is ALWAYS understaffed. Oftentimes they have just one person making sandwiches and taking orders. Popeyes is pretty good even though they can run out of spicy chicken and not offer to cook some more. I find it hard to believe that a food court on a military installation can be so poorly maintained. read more

I am very disappointed with this BX. The staff is extremely moody and constantly have a bad attitude no matter the time of day. Every time I come in here it's never a pleasant experience which is sad because we are military people but yet receive the worst customer service on our own AFB. I'm very disappointed and the manager is no better because she is always moody and unwilling to help. They definitely need to retrain or hire different employee's who will actually enjoy their jobs. read more

purchase a 50.00 vanilla gift card on 3/5/23, and call the number on back of card to get it activate. To my surprise the card was activated as soon as I purchased the card from the bx and I didn't get to add my card number, expiration date or zip code, as I usually do after I purchase a store vanilla gift card, all because the card was already activated when purchase at the maxwell BX. Anyway, I was about to hear that 50.00 was on the card but as soon as I hung up the phone, tried to make a online purchase the card quickly had a 0 balance. I'm out of 50.00 bucks already. Just beware of this if you're buying the vanilla gift card from the BX. The store manager told me there was nothing they can do about it, and yes their cards are immediately activated upon purchase. Never had nor heard of this. I activate gift cards myself once purchase Beware read more

This is a large exchange and they have a great selection of products. They also sell guns here. This is a good choice for shopping if you are buying an expensive item like a computer TV or gun. If you buy at the exchange you don't have to pay Alabama's 10% sales tax. read more

Today I went to the Maxwell AFB Exchange. I had a mixed reaction. Most of my experience was positive. People at the front, at the vision center, at the jewelry counter, and at most of the businesses there were very positive. They were having a health fair with people from the community which was also positive. The one negative reaction stood out. I asked a woman if the cupcakes were for the customers. She said she didn't know anything about it. I noticed that there were specific people gathering around them and noted that it probably wasn't for me and started to leave. The woman became arrogant and rude. I continued to walk away since I did not want to engage in that conversation at which time she became louder and more rude. I walked out the door but was struck at the level of her anger and negativity. That is somebody that either needs training in customer service or should not be working around people at all read more