We had vehicle issues traveling on I-80 near North Platte. We dont usually go to dealerships on the…read morenotion they overcharge for service, especially for travelers. Bill Summers was exceptional! They diagnosed and resolved the issue quickly and very reasonably and got us back on the road. The dealership is comfortable, clean, and very efficient. It was like taking my truck to a neighbor's house. Other Ford dealership could learn a lot from this group.

I wanted to take a moment to express my gratitude for the exceptional service I received from the…read morebusiness of Bill Summers of North Platte, NE. I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out. I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions. Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them. I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.

This is a great business. We arrived in North Platte in the evening and had a service engine light…read morecome on. We took the coach to Mid America Diesel, and even though they were very busy with a mechanic on vacation, Brian told us he would try to help. He did just that. The following day, he diagnosed the coach, fixed the problem in an hour, and we were on our way. I could not recommend this business any higher. Thank you, Brian.

Being half way home from Florida I had the misfortune to break down in Nebraska. With all Diesel…read moreshops at least a week before they could even get to me , Mid-America Diesel squeezed me in and got me back on the road and at a reasonable cost. Thanks guys highly recommended.

Justin did a great job of saving me money and fixing it right the first time. He taught and showed…read moreme preventative maintenance due soon and some that could be put off until later to help with my budget. Everything runs great!

I was passing by on the highway and my bike dumped all the oil out on the road. It took a couple…read morephone calls but I was recommended to call Mike. He came out and picked me and my bike up when others said they wouldn't because I was to far from them. Then he got the bike repaired as swiftly and as expertly as possible. There were parts that needed to be overnighted and they didn't come in till after his shop was normally closed on Saturday. Mike stayed and got me back on the road. I would definitely recommend this place to get your repairs done.

Reasonable prices, great staff. They sell tires too! I would take any year or model of vehicle to…read morebe worked on here.

Still doing business with Justin and Jill 3 years later since my last post with no concerns. Have a…read morefleet of 18 vehicles, they keep them all running smoothly.

I'm moving from WA state to NC. Needed help with getting my trailer balanced as I was unable to go…read moreover 55 mph without it swaying. Staff at Kohler assured me they would tend to it. I knew from the calls they were receiving thatvthey were understaffed but giving it their all to keep up with the workload. They simply asked me to be a little patient. Bearing in mind that I had pretty much just walked in, I tried to tell them that if given guidance I could make the necessary adjustments to the trailer. Staff were courteous and reassured me that while they were busy, they would definitely get to it. Sure enough, I was there for about 30 minutes (maybe not even that long) they got the adjustment knocked out and pointed out what was fixed. I can't express my gratitude enough online. Great folks and while I had no plans on going for anything more than a visual inspection, the fact that they made the on the spot correction speaks volumes for their customer care and professionalism.

Stopped for fuel while passing through. Had a trailer bearing issue and Kohler was willing to…read morecheck it when others said no due to horses in trailer. Quick check and back on the road...thanks folks from Northeast Texas

Excellent service. Have taken my vehicles there for over 20 years and am always satisfied with the…read morequality of work. Tune-ups, generator, brakes, broken seat, air conditioning, etc. - always done well. Don't know what others may charge but I consider the cost reasonable for the service provided. Plan ahead because there is usually a substantial wait - 20 to 30 days, indicating to me that many others share my opinion of them. They have gotten me in & out quickly on a few occasions where it was a simple repair & needed quickly.

I was in North Platte for an event, and an overnight. Ellett's got me in when the dealer couldn't,…read morereplaced the brake switch, and got me out of there in under an hour!!!! And reasonably priced!!!! Very kind people!

My experience was terrible, will NEVER step foot in that place again. Wasted my time and went out…read moreof their way to NOT service my vehicle.

We are on a cross country trip and our RAV4 gave us a maintenance required message and we'd just…read morehad it in for a full maintenance. Needless to say we were concerned. We took it first thing in the am to Premier. We chatted w a salesman who said it was likely just a reset, which he promptly took care of in about 30 secs. So impressed and so grateful! Highly recommend this place. Friendly, prompt service.