My wife switched dentists so this was her first time here. She went for a cleaning and we found…read moreout after the Bill that is was out of network. I understand we could have checked on our own, but she didn't think of that and it's our backwards healthcare system in this country that is mostly to blame. But GOOD providers are proactive in telling new patients if they are in-network or out-of-network as soon as you provide insurance prior to visit. When I paid the bill I suggested they do this every time. (Maybe they are, but forgot in this instance.) We pay for dental insurance and it would have been free in-network, but we paid $177 for a cleaning (insurance picked up $132 of the bill only) for out-of-network.

I made an appointment for March 7th for x-rays, cleaning, and an exam for $368.00. Everything…read morestarted out fine with  Marlene,  the hygienist she  took x-rays and then  cleaned my teeth. She stated she didn't see anything on the x-rays that were a concern she stated "everything looks good ".  Dr. Merkley came in shortly afterwards and sat down towards the back of my head, not in front of me so I could see him, I had to turn around in the dental chair to shake his hand. Very rude I thought, why not wheel his chair in front of me to face me when speaking to me, but he never did. He then proceeded to ask Marlene how the x-rays looked, again she stated everything looked good. He asked me why I was there, I explained my pain initially started on the bottom left but moved to the upper right. I told him the night before I bent over and felt a pop in my nose and my right ear, he automatically said it's a sinus infection.  He never checked the teeth I was complaining about. My old dentist would blow air or water to try and get a reaction,  he did absolutely nothing.  He then proceeded to count my teeth and was telling Marlene numbers and I believe if they were crowns or implants,  he said ok nice to meet you and I said do I still use the orajel? He said no  your teeth are sensitive. He then left the room, he was in there less than 2 minutes,  he did not perform an oral exam, he never checked what teeth were bothering me, and how could I have a sinus infection and then have sensitive teeth? I paid my bill, left and hoped the pain would go away, I went and bought sensitive toothpaste but by Friday I was in so much pain I was taking 4 advil every 4-5 hours. I called my primary and was given an appointment for Monday March 13th at 9 am. The nurse practitioner checked my head and sinuses and nothing hurt, she did not believe it was a sinus infection.  She was nice enough to give me lidocaine for my mouth and a prednisone pack if there was any inflammation.  At this point I am livid because I paid Dr. Merkley $368.00 dollars and he did absolutely nothing for me. I called the office and spoke with Danielle and explained to her why I was upset, I don't think he should be asking a hygienist if there is anything wrong and it was also wrong that he never checked the teeth I was complaining about. Danielle called me back a couple hours later after speaking to Dr. Merkley and Marlene,  the new story I was given by Danielle told by Marlene and Dr. Merkley is that he spoke to me about tmj and grinding my teeth, I laughed and said that was a complete LIE, none of that was ever mentioned to me, she then proceeded to tell me that they also said he could see my sinus cavity on the x-ray and that is why he mentioned a sinus infection. So did I have a sinus infection or sensitive teeth?? Because he stated both issues.  My teeth aren't sensitive to hot, cold or sweets so how he came to that conclusion I would love to know, because he definitely didn't test my teeth to find out. Now I have to pay another dentist to get a proper exam. I truly believe Dr. Merkley totally scammed me, he did not provide an oral exam and made his decision based off the fact that I stated my nose and ear popped the night before.   Sincerely,   Tina Benge

AMAZING! These 2 Dentists run a fantastic practice. Clean, organized, professional! This office…read morewas recommended to be by a coworker and I am 100% glad I took her recommendation. They run efficiently and are always on time. I've never found myself waiting around for my appointment.

Had two crowns replaced on my two upper font teeth. The tech doing the preparation for the crowns…read morehad pretty much little experience at what she was doing and as a result the one crown does not reach the gum line and both of them hit my bottom teeth making it impossible to chew foo. I went back and the dentist tried to grind down two of the bottom teeth which were also crowns and ended up exposing the metal build up posts in the process. And after that they still hit each other while trying to close and bite. The attitude was pretty much there was nothing he could do about it. also I was charged for core build up on both teeth and insurance was billed for the core build up which I'm 100% sure was never done. (Insurance fraud?) When the new crowns did not fit right they should have been replaced with correct fitting crowns. As others have stated I agree it's all about the money and not about quality dental procedures. To correct the problem I had to have the two bottom crowns replaced so they no longer hit the top teeth. Fortunately they (Cornerstone Dental) knows what they're doing and corrected the issue that Henrietta Family Dental caused. So all said and done the two procedures totaled almost $7,000.00. My recommendation is to avoid this dental practice. I can highly recommend Cornerstone Dental to anyone needing dental work. Save yourself a headache and stay away from Henrietta Family Dental.

I have been with this Dentist for a year and am very happy with the service and the personnel…read more Everyone is pleasant and helpful. The Dentist and Dental Hygienist are both extremely professional.

Front desk, Hygenist and Dr Rivoli are very sweet and informative on the procedure. Got in and out…read morefor a wisdom tooth extraction. Definitely recommend!

Cornerstone dental office was very professional and close to my home, love! i look forward to…read moreseeing them for continued care

I am 85 years old and have used cornerstone for over 20 year. Dr. Dan is a gift the staff…read moreprofessional, and super helpfull. Cornorstone earn 10 out of 10 stars. DPZ

I really love that dental placa . Staff are very friendly the get you in within few days tthat yiu…read moreneed to be seen !!

Friendly office staff. I have had several hygienists and they have all been wonderful! Efficient…read moreand thorough!

I was referred to Dr. Drabik and his team by my sister who speaks so highly of her experience. As…read morean adult and professional pursuing braces for the first time, I really appreciated the Drabik team for exploring many options that fit both my budget and aesthetic needs. After ~ 18 months my smile has been completely transformed and I could not be happier with the results. They offer super convenient online bill pay, easy scheduling, and flexible hours with late night options as well as multiple offices. The best choice I could have made was coming to Dr. Drabik! I highly recommend their office and refer all my friends and family seeking a quality orthodontist.

I had my braces when I was much younger and I have had permanent retainers since. However, one of…read moremy retainers broke and I needed to find somewhere to remove the retainer and replace it with one I would remove. I asked around to some coworkers and this place was suggested by someone who brought her daughter here. I called an explained I didn't have any ortho coverage from my insurance and that I needed my retainers removed and replaced. They were very kind and let me know that the fee for bother retainers to be removed and replaced was going to be $280.00 which is a great price since ortho work is very expensive. The staff was all very friendly and professional both on the phone and in person. they helped me with every step of what needed to be done. The location was easy to find and I loved the inside décor of the rustic lodge. It makes me wish that I had my braces put on in Rochester so I could come to this place. I didn't have to wait long to have my initial appointment and they took my retainers off and did molds to make the new retainers. It took about a week to get my new retainers which are invisaline retainers and made right at the office. Months later, I am still very impressed and happy with my retainers and that I know of somewhere in town where I can go if I am in a pinch and need ortho work done. I highly suggest this great place!

I'm a retired general dentist and needed some emergency work for my son-in-law before a wedding…read morereception here and his return to his home in Germany. Dr. Smith and her staff were so congenial and professional! My son-in-law and I are extremely happy with Dr. Smith's expedient service. Since that day, I have referred several of my friends as well as former patients to her office, and the feedback has been exemplary. R. O'Connor, DMD

Went to see Dr Sarah and her staff today and I have severe anxiety about dental work !!!! I have…read morenever been listened to and treated with such care and love !!!! I have to have a lot of dental work done and for the first time ever I'm looking forward to going to the dentist. From my first phone call to the time I checked out today each staff member I spoke to was nicer than the next !!!!! Michelle the hygienist worked with me the most and anyone out there needing a cleaning or any work done should call them and become a patient !!!!! Can't wait for my new smile. God is so good for leading me to a god fearing dentist group !!!!!!!!!

Since moving to Rochester, I've been looking for a new dentist and Edgeview Family Dental was such…read morea great find! I usually get anxious about going, but Sharon at the front desk was super welcoming and Grace the hygienist was amazing. Grace was personable, easy to talk to, and really took the time to explain things. I actually left smiling!

They do unnecessary expensive procedures. Second opinion from another dentist proved that.read more