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    Gregory A. Merkley, DDS

    3.3 (4 reviews)
    Open 7:30 am - 5:30 pm

    Services - Gregory A. Merkley, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Unity Dental Group

    Unity Dental Group

    1.6(14 reviews)
    1.8 mi

    It is unfortunate that I am in both the insurance related and geographical position where I have to…read moreattend this business. The head dentist is a fine practitioner and he does a good job in the rare event you can see him. However, I give the business one star due to absolutely terrible wait times for general appointments (in excess of six months), and the demeanor of the staff. I will note that this office is in Penfield, NY, not the "City of Rocheter". I understand that they take lower levels of insurance but the operation of the business is antithetical to just about any sort of professional operation I have known in the area. Being a patient at this office is an experience in line with visiting the department of social services and dealing with somebody very forceful. I mean that both in the way they will try to force you into services you may not want or need and in the brute physical sense. The hygienists I have seen all struck me as completely rude and abusive. After visiting the office it is very clear that they DO NOT CARE about YOU AT ALL. If you need your teeth serviced they will do it and run the check as high as they can. Depending on the interface you may leave feeling like you left a welfare interview. You will step out of the doors to look at Pefield Road.

    Been a patient for a few years. Always hard to get an appointment. They don't seem to understand…read morethe concept of a "wait list". Their answer - YOU call every day and see if there is an opening. I paid via credit card at the end of each appointment. Yet a week later I would get a bill in the mail. Again - had to call in to fix issue. Had a problem during NY lock down. Talk to my dentist, said I would be on the short list when they opened again. Had to call again (they never call me...) in early June. Pain was a 7/10 at this point. Their answer? They can book me at the end of July. 4 dentists over 2 offices and they couldn't fit me in. Called another dentist in Penfield. Got in next day. Day after that had work done to fix the problem. Very disappointed in Unity Dental. Would definitely NOT recommend them...

    Lucia Family Dentistry

    Lucia Family Dentistry

    4.2(5 reviews)
    0.9 mi

    Dr Lucia had performed the initial phase of a dental implant procedure. At no time had he…read moreexplained 1) the steps of the procedure 2) the duration of the process 3) a cost estimate for the procedure. At the start of the second step, I expressed my concerns about the lack of communication. I offered a simple solution (one that is used by every online description of the process, I have since learned). He immediately became defensive and refused to continue with the procedure, thus leaving me with a large hole in my dentition. This had been a quiet adult conversation, despite his defensiveness until he refused to proceed. I believe that his behavior was highly immature and unprofessional. Clearly, he is not open to expressions of concerns or suggestions. Dr. Lucia is a mediocre dentist at best. His first concern is money. The implant procedure would have cost over $9000 at completion. That is far higher than other local dentists. His communication skills are horrible. He sneaks in behind you and doesn't say a word until he is standing over you. His failure to communicate about the implant process is simply an example of his shortcomings. Today, 22 days after the incident, I received registered letter stating that I had been "expelled " from his practice because of a "breakdown in the professional relationship ". Totally unnecessary. Simply reinforces a decision that I had already made.

    Had a bad tooth ache over the weekend. My wife called Dr. Lucia on Saturday morning, He answered???…read moreHe was out of town visiting family. When told of my problem, he ordered a prescription for me at my local Pharmacy. They got me in on Tuesday for a check-up. He sent me to an Oral Surgeon for an abscess and infection. No messing around... he knew what I needed and got me the care I needed. He didn't waste my time with lectures on dental care that I could have used, Knew what I needed and made it happen. Oh yea, they made the appointment for me the same day. Wish I had taken better of my teeth as a kid, If you didn't contact Lucia Family Dentistry (They will help)

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    Gregory A. Merkley, DDS - generaldentistry - Updated September 2026

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