I took a new pair of dress pants for a simple alteration. The price, timeframe and quality of the…read morework was excellent.

Purchased a suit for a wedding, the salesman seemed pleasant and the alterations were done the next…read moreweek. I was not happy with the way the jacket fit and owner insisted it was fine but said he would fix it - I picked up the suit and it was just not right, felt tight and the material was pulling in the back - the salesman (I'm assuming he is the owner) said he couldn't do any more with it. the next day I took it to a tailor recommended by a co worker and he was astonished by what he saw. He said the suit and shirt sizes were too big to begin with and should have started with a smaller size, he could fix the pants and shirt collar but the coat is ruined - nothing can be done with it, he laughed and shook his head at the way it was tailored, and said the man should not be in business. I paid $420 for the suit and shirt, (the 2nd tailor shook his head about that too). I learned a big lesson about hard to understand fast moving salesman insisting on you paying cash - when you don't feel completely comfortable walk away

Summary of charges and refunds: Total Paid - $100…read moreItem #1 - leather blazer paid $55; refunded $55 per cleaners choice Item # 2 - suit blazer paid $11.25; received item Item #3 -suit blazer paid $11.25; received item Item #4 -suit blazer paid $11.25; received item Item #5 - suit blazer paid $11.25; cleaner lost item or overcharged customer, refunded $7.50????? Cheated???? Yes, but not dealing with them again for $3.75 Details: On August 5, 2020, I dropped off a bag of blazers (4 suit type and 1 leather) to be dry cleaned that I had been waiting months to be cleaned because of covid-19. I had not memorized exactly what was in the bag in color/brand name. All suit blazers were designer because that is all I buy. My size is not a common size, 2P. When I dropped off my clothes, the man who worked the counter dumped my clothes out of the bag and counted the items out loud. He counted 5. He told me my leather coat had to be sent out to be cleaned. I agreed to pay extra for that service. The other 4 blazers went through the normal dry cleaning process. I paid for and was given a receipt for 5 blazers and paid $100 for the cleaning service of all 5 items. On pick-up day, I drove to the cleaners during the hours posted on the receipt only to find they were closed with a handwritten sign notifying customers of a change in hours. I sent my daughter the next day to pick up my 4 blazers (since the 5th was sent out). The same man at the counter pulled the receipt off the plastic bag and took the other receipt from my daughter and sent her away with just the bag of suit blazers. I needed the receipt to later claim my leather jacket when it is done. I sent my daughter back to get the receipt. He gave her a different receipt for 1 item, the leather jacket only. The receipt showing 5 items, the original version, was "gone". I called and asked her if there were 4 blazers in the package she picked up. She informed me there were only 3. After work, I picked her up and we both went back to the cleaner. We arrived 20 minutes after her 2nd trip there. I informed the same man, who counted the coats in front of me, of the issue regarding the missing blazer. I did not know the brand or color but knew the size. He tried to tell me there were only 4 blazers. I clarified I paid for 5, 4 suit blazers and 1 leather blazer. He proceeded to play math games and act confused. He halfheartedly looked at receipts in his drawer but somehow could not find my receipt but there were others. He then said he must have punched the number into the system wrong. Not even owning to the fact that if he did punch it in wrong, he then overcharged and owed me money back. I told him I at least want the money for the cleaning fee he charged me returned. He then tried to offered to clean another coat for me instead of giving me my money back. I informed him that I don't trust him to clean anything else and yo just return my money. We agreed that I would pick up the leather coat in two weeks when it was done from being sent out. I left with the refund for the cleaning fee for the missing coat, but I am still missing my blazer. No compensation for the cost of a missing blazer. If I had not demanded my money back more than once, I would not have received any money. On August 13, 2020, I received a call from the cleaner. He was upset that I posted a review of my cleaning experience with his establishment. He said I could have talked to him (which I did in person on the 8th and was clear regarding my lack of trust and unhappiness with my service on that day). He then said it was "childish " of me to post my review on social media. He then said since I don't trust his business, that I can come pick up my leather coat because he isn't going to clean it. I said I thought you sent my coat out, I had to pay extra for that. He then corrected himself and said I can pick it up on Monday, at anytime. I said ok, but I want my $55 cleaning fee back, too. He said he will return that to me. I agreed. He then added that I shouldn't have made the previous post because of covid. My opinion is that you should always have great service especially when people are paying for it. He then said he was going to offer me $10 toward a future cleaning service until he saw my review. It would not have mattered at this point because I will never be returning to this establishment. He does not seem to understand what customer service means or business ethics. Tread carefully before trusting this establishment 8/18/2020, my husband picked up my leather jacket today. No issues and my fee was returned. He told me it was the same guy and he was polite.

Its a dry cleaners, what can I say. Located in a strip mall with a pizza, Coney and Thai place. My…read morehubby has been coming here for 4 years now and just dropped off stuff last week. They haven't ruined anything , or lost our items. Its not the cheapest, but not the most expensive. Once more, we get our items back. My hubby likes what he likes, and he likes these guys. Elite cleaners has our business.

Best dry cleaner in the area. They do great work. The owners are so friendly and helpful. I…read morerecommend all my friends and family in the area to go here.

The best dry cleaner in the area and the best customer service and fast service and good prices…read morevery nice owner .

Absolutely wonderful. My cat slept on my coat before a work conference. A black coat too! No…read moreamount of at home attempts had worked to fix it. I took it here, and it looks like NEW. They were really nice too. Highly recommend.

Joseph was very helpful when I came to the store. He answered every question I had and made me feel…read moreconfident about my decision. I would recommend

I've tried 3 different cleaners in this area, of which all were horrible customer service. This…read moreplace was has great customer service, & does a wonderful job. Finally found my cleaners

I have gone to this dry cleaners for 15 years today, I went to drop off 4 kilts and they told me…read morethey have a new policy...you have to pay in advance!!!!!!!!!! I never heard of such a thing, you pay when service is rendered! I won't be going here again!

Habib is an xxx-hole! First thing out of his mouth was what…read moreis your pants size? How would I know, things do change. Isn't that the point of a tailor? Shouldn't he get out the measuring tape and find out? Then he wanted to sell me pants that clearly did not fit well, because he did not want to do the alterations? Stay clear of this f'ing Card. He is not fit to be called a Tailor. His name Habib is clearly a misnomer. This Card is not friendly at all. Giving him one star is way too much. He rates a negative 10

I called and asked a very specific question. He said he could do it and have it ready on the day I…read moreneeded it. I drove there immediately. Once I arrived, he said he isn't a custom tailor so he can't do it. He just wasted my time and gas. I always call ahead to keep from wasting my time!

Freda's Tailoring & Upholstering definitely went ABOVE & BEYOND on not just the alterations on my…read moreMOB Dress, but my daughter's Wedding Dress.. Freda is sooooooooo TALENTED with her love & patience with each stich, let alone her expertise & patience to detail. Being "Little People" we continously have to have our clothing altered & again... Freda is whom we ALWAYS return too because... "SHE IS THE BEST!!"

Let me start by saying I love my wedding dress, and I want to give Freda a better review because…read moreshe was very kind and sweet, but unfortunately there were several things during my experience that are preventing me from doing so. I was recommended to Freda by my sister-in-law. At the 1st appointment I requested to add fabric underneath the top - it was see-through and I didn't want so much of my skin to show. Freda recommended against this and instead suggested I find shapewear that could help with coverage. Services we decided on were: hem, bustle, taken-in, replacing built-in cups, shortening the off-the-shoulder sleeves, and securing the buttons on the back - they were loose and even 1 fell off. Freda said she would have everything but the hem completed by the 2nd fitting. She broke down the price for each component and I paid the deposit. At the end she asked that I call a day before my next appointment to remind her, which I thought was a bit odd since I watched her write it in her calendar. Between the 1st and 2nd fittings I decided against altering the sleeves, so I contacted Freda to remove this. Also, in this time between appointments, I'd searched for shapewear per her recommendation and came up empty - I could not find anything that would work with the low plunge and lack of sleeves. 2nd fitting: the only part of the dress completed was the bustle - none of the other things she promised to have done at this point. I told Freda that I had searched for shapewear and could not find any and asked again to add fabric underneath. Freda declined this request again and said it's because "it would make the dress tighter". I thought this was odd because 1) she hadn't taken it in yet and there was plenty of room to work with and 2) shapewear would also make the dress tighter. At that point I realized I was going to feel more exposed than I was comfortable with on my wedding day. When I was getting measured for the hem, we had issues with me stepping on the bottom and Freda seemed to get frustrated and took all the pins out and started cutting off the bottom while I was in it. This startled me and I had to be very still so that it was cut evenly. She kept making comments about "once it's cut it can't be made longer" and this was making me very nervous. At the end of the 2nd fitting, Freda reminded me of the balance, but it still reflected the total with sleeve shortening so I had to remind her to remove that. She again asked me to call before the next appointment. 3rd fitting: I noticed that 2 buttons on the back were super close together - the 1 that had fallen off at the 1st fitting was not evenly spaced. When I put my dress on, I saw the hem on the first few layers was a good inch or more off the floor and could see the underneath layers. When doing up the buttons one fell off (not the one that had been re-attached) and there were others that were very loose. Then, I saw a very noticeable dimple/dent above one of the cups -we agreed to remove and replace them again. When they were removed, Freda said she thought it looked better without any cups. Reminder - the entire upper part of my dress was SEE THROUGH, I could clearly see the nipple cover I was wearing! I said absolutely not! It seemed like she didn't want to do more work, but obliged and fit me for 2 more cups. I waited about 20-30 minutes while she fixed the cups and (finally) secured all the buttons. If everything that was completed as promised prior to my 2nd fitting, this issue could have been avoided during the end of my last fitting. Lastly, Freda said because of the fabric I wouldn't have to steam my dress again before wedding day which I was excited about, but this ended up being untrue. The day before my wedding day, I noticed some wrinkles and decided to do some touching-up with the steamer. I'm glad I did because once I started, I noticed a LOT more wrinkles as well as some hair/debris stuck between the layers. On wedding day, once my dress was on, we noticed multiple stray strings coming off the details - one of my bridesmaids cut them all off. Then at the end of the night when I was taking my dress off, one of the buttons came off easily again. Overall, my take-away is that Freda is a very busy, tired and likely burned-out business owner. She shared on multiple occasions that she is always booked and hasn't had any breaks. I think that due to this she is missing key details and does not want to do more work for each item than the bare minimum. I did research online and everything I found supported my assumption that a seamstress is responsible for working with their customer's desired vision, and that adding fabric underneath garments is both common and simple. Additionally, the sister-in-law who recommended me has also revisited Freda and reported noticing a clear difference in workmanship and attitude. The pictures included show the overall dress, the difference in lengths in the layers, and the dent in the cup prior to fixing.

We have been customers for about 10 years. Dry cleaning formal and business clothing. Alterations…read morefor formal dresses, jeans, and baseball pants. They have repaired couch covers, jackets, ripped jeans, and even replaced missing buttons. Turn around time has always been quick. Quality of work is excellent! And if there is a problem or imperfection they do their best to fix it. 10/10 recommend!

Had a tuxedo that was too big cut down to fit beautiful. My husband looks great for the black tie…read morewedding we attended.