Great and very friendly stuff. They know me by name (I am a walk-in client for hair cuts) so I…read morenever make a phone appointment and I am generally very quickly attended to. Good value and great service.

Went for a massage and facial. The staff are so nice and friendly! Very welcoming and helpful. The…read moregirl who worked on me was very good. The only slight annoyance was whenever the music stopped or slowed down you could hear people in the hallway chatting and moving about- Im not sure but I think there's a gap between the walls and the ceiling that allows some noise in. All in all a minor issue. I will go back because I appreciated the service by everyone I met and I felt wonderful after my treatments!

The Parlour is the only salon in Ottawa that continues to be the only salon that evokes memories of…read morereal hair. Real hair done by real persons who really care. I am truly amazed by my experiences there and refer you. ... it is a touch stone of mine. Thankyou SAM

I have been going to The Parlour and Spatzio for 13 years. I swear by them. Upon showing up, you're…read moregreeted by the receptionist who offers you a choice of delicious beverages. All of the stylists, colourists, and spa personnel are cheerful and chatty. They do a phenomenal job on your hair. A nice head massage starts off your time in their care. Then a very comfortable and relaxing wash. I've had cuts with Joseph, Sebastian, and Darone over the 13 years, all of who have done fabulous jobs. I highly recommend them! They also have a spa facility in the back of the salon. I am not as familiar with their spa, but my mum loves it!

The team at Buff spa looked after our party of five ladies perfectly. They followed the vibe of our…read moreday perfectly, laughing, relaxing and doing a fantastic job with our pedicures and massages. I wouldn't hesitat to recommend thier services.

Love love love this mobile spa. Angelique is very professional and I would definitely book her…read moreagain...... Maybe for my girl's weekend next year.

I recently had an absolutely amazing haircut and colour with Pascal. It was my first time seeing…read morePascal, and I can 100% see why everyone has such great things to say! He is incredibly talented and has an awesome personality. Thank you Pascal so much for fitting me into your busy schedule. Ruby was fantastic as well. I love coming here. I know I will always leave feeling and looking even better than I arrived and I'm already looking forward to my next visit. Thank you so much for making me feel beautiful and pampered. The salon is also so beautiful and very clean, I can tell a lot of effort and thought went into the design process. It's gorgeous! Special thanks to Noah and Jennifer for helping me with getting my appointment. You guys rock!

Melanie is a fantastic stylist who has transformed my hair from blonde to a more natural light…read morebrown with grey highlights. It is so much more appropriate for a mature face. She is always very responsive to any changes I ask for in colour or cut.

Always a treat day when I have time for the spa. Clean rooms - quiet when doing the facials,…read moreetc. and so relaxing. Enjoying Karen on Mondays which are the best day for a treat day. Glad to have it so close by. Thanks Karen and I will see you again soon.

Ok so not the best decor on the planet and not sure how I feel about sitting in my robe in a second…read morewaiting lounge with other robed ladies (never experienced that before and it's kind of weird). Once you get past all that, the spa is great simply because of the variety of services they offer. Any place that uses Dermalogica is on the right track. I only had a little bit of time to devote to a spa so I just went in for a facial. My therapist was seriously amazing. On top of being a great aesthetician, she was really professional yet fun to talk to. Usually I hate being quiet in spas (I know, I'm weird) and she was great about it. She let me start the conversations so that if I wanted to just be quiet and relax, I could have been. Very tactful! So despite the lacklustre decor and ambience, I will give it 5 stars just for the range of services and excellent therapists (from my visit anyway). With 12 options for a facial, a plastic surgeon on call and hydrotherapy on the menu, it's hard to find a comparable spa in Ottawa.

Had received a recommendation about this place months back and decided to experience it for myself…read more John was my host and had everything ready to go on my arrival. Had a fantastic time! Felt refreshed and energy recharged. Was definitely worth the hype! Would absolutely return again and recommend to others!

If I could give it 0 stars I would. My husband and I just showed up at 12pm for our scheduled…read moreluxury couples spa package and there was no one there. Not a soul. We went into every building and the sauna wasn't even turned on. This was for our 5th wedding anniversary. A milestone anniversary and we don't know if we will see another as my husband has terminal cancer. We haven't been able to plan much with treatments and doctors appointments so we were really looking forward to a nice relaxing few hours of just focusing on us. I cannot describe how disappointing this is. We did call and at first I was told he didn't have a booking but quickly corrected himself when I said we had just received an email that morning reminding us to bring a bathing suit and flip flops. He apologized and offered for us to come back at 3pm but we already have dinner reservations and we wouldn't make it on time. He did refund us but that doesn't make up for a disappointing anniversary and it's not like we could just go somewhere else.

STAFF PRIORITIZES UPSELLING OVER ACTUAL SKINCARE NEEDS…read more I had a very disappointing experience. The staff pressured me into buying a product I did not want, ignoring my request for retinoids. Even after I expressed discomfort with the brand, they kept pushing for that one single new product that had nothing to do with treating melasma. They steered me away from the one product I trusted and knew worked for me, insisting instead on something expensive that, in reality, does not treat melasma or dark spots. It became clear their goal was not to help but to push sales and meet their targets. I even overheard when I turned last minute, Amber one of the staff members bragging to her colleague about convincing me as if it were some sort of competition. I paid around $100 for a product that does absolutely nothing for my skin. When I tried to take time to check reviews and make an informed decision, they repeatedly interrupted and pressured me to buy immediately. To make matters worse, a senior staff member approached when they noticed me checking and promised gifts and samples with the purchase but when I paid, I never received them. This was manipulative and left me feeling taken advantage of, especially as someone who came in with limited product knowledge. Be warned: do your own research, and if you know what you want, go directly for it without relying on their "advice." The staff here care more about upselling than about customer needs, and they'll push whatever is most expensive not what actually works for your skin.

10/10 A young lady named "Patty" completely helped, going WAY above and beyond, to find the correct…read moreskin tone and undertones for concealer and then took skin pictures and uploaded it to my profile so I can look at my profile anytime I want and buy the right product!!!! We were buying 1 item. This was a small sale and she treated us like we bought the entire store! We felt like royalty!!! She should be employee of the month!!! 5 stars Patty!

I had a 2 hour massage with Catherine today, and it was fantastic. Catherine knew just how to…read moreloosen the tension in my shoulders, and I nearly fell asleep while she was massaging my lower back. Sooo relaxing and so pleasant. I would recommend her massage to anyone who wants to relieve pain or just relax. The spa itself if very comfortable and clean, and everyone there is very welcoming. I will definitely be back!

Went in for a last minute full body massage and facial. Linda was amazing. I told her my problem…read moreareas and she went all in. Had a lovely facial too. My skin looked amazing afterwards. This is a quaint place to go for a no nonsense, straight up massage or aesthetic procedure. The private room was warm, clean and spacious and the price is right! Conveniently located downtown, their hours are very accommodating. They took me in immediately today and I was able to make an appointment to go back over the weekend.