Incredible and amazing Medical doctors and nurses. They…read morehelped me enter in to remission from breast cancer. Dr katheretti is an amazing oncologist

Great caring, knowledgeable and professional personnel at their Glendora office. Diagnosis and…read moreexplanation of conditions succinct and spot-on. Highly recommended.

Avoid this office and provider at all costs! There is next to no communication from the Dr, to her…read moreassistant, to nursing team, to front desk. It is mind boggling how they stay open and treat patients. They are really only open 24 hours a week - and if you need something outside of that timeframe, tough luck! You have to get absurdly lucky when you call the office that you can talk with someone who will actually help you, otherwise they just pass you around and nothing gets done. We have been told multiple times that they would submit paperwork or requests and have failed to do so every time. If I could give this office Zero stars that is still too many

I read reviews before I went...the office is busy so I agree with that, however some reviews said…read morethat Dr Yee lacked compassion and I disagree whole heartedly-she is very caring, she made sure to answer all my questions along with my 3 man support team that Came along with me to my appointment! She made sure we all understood and felt comfortable-

If I could give zero stars I would! I have called the…read moreMontebello office 5 times this Morning regarding my upcoming appointment and was one hold for more than 25 mins the other times they would answer and hang up! VERY UNPROFESSIONAL! I will be looking for another specialist.

VERY POOR COSTUMER SERVICE... every time I called it took multiple calls before somebody will…read moreanswer phone and they even drop the calls at times. Front desk secretary Nidy requires extensive training with regards to costumer service. She told me that I did not inform her that lab results are new. Lab result has "collection date" why does a patient or family needs to tell her if theres a new lab if dr Reynolds was the one who ordered. Im trying to explain to her that there's a date but she kept on stopping me and told me "she is busy". So rude! DR REYNOLDS REALLY GOOD And very thorough with his explanation of plan of treatment and lab result... but COSTUMER SERVICE SPECIFICALLY FRONT DESK NEEDS TO IMPROVE.

Been satisfied with this location for over 20 years. No more…read more It's changed ownership a couple times, now as Optum it is terrible. They treat me like a new patient at every visit, I cannot get anyone on the phone (except the call center, and they cannot get anyone from the office on the phone either). I have been trying to speak to someone because it seems like my labs from over a month ago were lost. I still do not have results. I called and had to leave a message for a callback. A female called while I was not home and left a voicemail. She spoke so fast I could not understand her. I called back this morning, told the call center I need to speak to the office because my results are missing, they put me on hold for an hour. I could not hold any longer, hung up, called back again and told them to have someone call me. It is now end of day and no one has called me. This is terrible medical care. I am good with my Dr (Hakimeh) but the office/business is an F-. Absolutely terrible. Get it together Optum!

If there's an option to rate this facility at a ZERO (0), I would rate this facility at 0. I have…read morebeen with Optum (aka Healthcare Partners) for more than a decade, but very disappointed. I tried to give them some credits or be patience with them, but not with the kind of service. There were couple appointments they canceled on me without notifications. When I confronted them, they said they called and left me messages. I told them we're in the modern world where we have something called "caller Id" so I didn't see any numbers or messages. Another incident, Just today, I was 5 mins late for my appointment and they refused to see me. I asked them how many minutes consider late and they told me patient can me 10 mins late. I told them well I was only 5 mins late. They said the paperwork they printed out marked 10 mins. I told them the other 5 mins due to them asking me all sort of questions. Even with 10 mins, they should stil can see me since they said the allowed time is 10 mins late. This does not make sense at all. Additionally, they never have the doctor available for paients to visit, only nurse practioners. I paid my insurance for doctor visit, not nurse practioner. They should charge nurse practitioners rate and not doctor rate. My family and friends also have the same issues with this optum facility. They all gave up and found a much better provider. It's now my time to find another provider. VERY DISAPPOINTED AT THIS OPTUM.

Great servic and amazing stuff. Dr. Vayuvegula/ Dr. Vee…read morediagnosed me very well and help to get better. The crew followed up during the whole process and always gave good advice when needed. Highly recommend

Dr. V was good but her daughter was absolute rubbish. Didn't even know what surgery I was trying to…read moreget her to clear me for the day before. Too busy taking her extended maternity leave during the pandemic to even have a functional office, she's never there and doors were locked up. I'm sure so many people did as I did and found somewhere else to go during this time. Next time I came by they're not even there anymore. Don't know if they moved or shut down. The way they let that one MA handle absolutely everything, no wonder she got things fouled up from time to time. I'm astonished that she was able to do as much as she did get right, but they were always understaffed, especially after moving into their new location and keeping the doors locked and not answering phones, even not just for patients but for patient advocates. Couldn't have been worse. One of my last visits I asked what happened to the other girl that used to help you in the old building and was told that she was " no longer with them. Then I saw her walking down the hallway. But then when I asked for clarification, she's working on a "special project ", and can't answer phones. I can't express how little the daughter gave a rat's a$$ about anyone but herself and her own kids. Save your money and time if they're even still in business at another location, look for somewhere else because you deserve better.

I love Dr. Rao and his RN Carol Massey! (Especially Carol)…read more I was diagnosed with thyroid cancer in May of 08 and went through all of my after surgery treatment with Dr. Rao and Carol. They were very helpful and down to earth and no matter how many times I called and bugged Carol about something on my mind, she was always very helpful and nice. She also went out of her way to get things to me and work around my schedule. If you ever have to have thyroid cancer, see Dr. Rao and Carol. They'll treat you right!