Wow, I spoke with Antonio the first time, he's amazing n…read moresuper friendly n efficiency He was helpful, detail sharp n has a great customer service He followed up and kept his promise to call me back I am very impressed with his personality n his service, we need more of his kind of nice and concern staffs, Antonio, you're great n THE BEST!! GREAT JOB!!

The Dr. orders lab tests for things like STDs without discussing it with the patient…read more SUGGESTION FOR PATIENTS: Review your paperwork for ALL lab tests and ask questions about what those tests are before leaving the office.

This office consistently occupies residential parking spaces designated for the neighboring…read morecommunity, several of whose residents have mobility impairments and rely on those spots for accessibility. After raising this concern directly with the office manager, the situation improved temporarily, however, the problem has since resumed. Given that the Civic Center parking lot is located directly across the street, there is a readily available alternative for staff and patients. I would strongly encourage management to implement a lasting solution out of consideration for the residents affected.

Short wait after arriving on time to be moved to an exam room. Another shot wait for the nurse to…read moretake vitals and then to be seen by Dr. Z. We had just gotten started when the nurse came back and told the doctor something. The doctor excused himself, said he had a very sick patient who he was trying to help and he would be right back. It was just a few minutes later that Dr, Z came back, We finished up he appointment. I thought it was great that he priorized based on need. It made me feel more confident in his care.

Overall, the staff at Pomona Valley Health Centers were kind, respectful, and professional, and I…read moreappreciate their assistance throughout the process. However, I was disappointed with the unnecessary delay in completing my physical clearance. The delay appeared to be caused by miscommunication and uncertainty regarding the responsibilities of the different departments. Although the X-ray was completed through another department within the same health center, the results were not initially made available to the doctor. I was also informed by the imaging department that the results would be sent to the doctor and would be available through the patient portal for the appropriate staff to access. Despite this, I had to make several phone calls and make multiple trips back and forth to the health center to ensure that the X-ray results had been received and that my clearance could move forward. This was very time-consuming, stressful, and disappointing, especially since the information was already available within the same health system. I believe clearer communication and coordination between departments could have prevented this delay and made the process much smoother for the patient. Other than this issue, I have always had a positive impression of Pomona Valley Health Centers, and it would continue to be my choice for healthcare services. I appreciate the kindness and respect shown by the staff and hope that this feedback can help improve coordination and communication for future patients.

When I went to the urgent Care, I had a horrendous lung infection. The reviews online had made it…read moresound like they had a licensed general practitioner on staff. The receptionist at the front desk was pleasant enough, but what happened in the doctors office was unbelievably bad. I never saw a physician instead I saw a unsupervised physicians assistant there was not a doctor in the facility. The medical assistant for the PA came in and began an initial intake she was nice. She had not taken my blood pressure yet. She left the room to get a different blood pressure cuff. She reentered the room with the PA. The mail PA asked me why I was there. I explained to him that I had had a lung infection going on two weeks and that it was not getting any better and that I needed something to calm down the cough., I wanted to be tested for RSV and Covid and I probably needed to have an order for a chest x-ray over at Pomona Valley Hospital. What happened next was shocking the PA told me well. We need to send you to the emergency room right away your blood pressure is 110/170! You could have a stroke or a heart attack. I looked at the nursing assistant and said well Dr. that's impossible for two reasons first I am on blood pressure medication that has kept my blood pressure very stable for over 10 years and I doubt that my blood pressure is that high. Secondly your assistant hasn't even taken my blood pressure yet. Instead of the PA apologizing and taking my blood pressure the individual double down and said well we're not going to be able to treat you at this facility. You need to go to the emergency room. When I asked why considering that the PA had not done a physical exam yet he told me that they did not have the ability to treat me at their facility. I asked to speak to the physician in charge and I was told that they did not have a physician on staff at that urgent care. I said well can you reach One via telehealth And I was told no. I asked could you please give me a prescription for a cough suppression medication or an expectorant and I was told no I began to get a little irritated, and I said at the very least you could do a physical examination order the chest x-ray a and labs so that I don't have to spend five hours at the emergency room wasting an emergency room physicians time. The PA turned around, began walking out the door and said you're going to have to go to the emergency room. I received no care at this urgent care and yet they charged my insurance company for a urgent care visit. I have actually called my insurance company and informed them of the experience and encourage them not to pay the bill. This is actually a first for me, but in the last two years I have become less and less impressed by the Pomona Valley Hospital care system and their urgent cares. It feels to me like their physicians and their PAs need more training. The PAs need supervision and guidance from a more experienced, licensed medical professional based on this experience, I would never go back to La Verne Pvhc Urgent Care. I actually went to another urgent care that is not part of the pvhc system the next day and received high-end quality urgent care from a pa under the direct supervision of a doctor. What I would expect from a Urgent doctors appointment. It turned out that I had RSV , I was immediately given cough medicine and supportive care, advice and I was treated and made a full recovery. It is unfortunate that I had to go to two urgent care to get the actual care that I needed so I really hope that my insurance company does not pay them for this visit because they did nothing to deserve a financial reward. The only reason that I am giving them two stars is because the receptionist at the front desk was very nice.

I have been going to Dr Davis' office for over 30 years. I have seen Dr. McDonald a number of times…read morebut mostly, I have seen the PA, Jessica Uhl. I think they are fantastic! Are they perfect? Of course not. In my experience, both Jessica and Dr Davis have helped me with my disability forms with no problems. I have had numerous illnesses in the past, and I still struggle with them. When I have concerns , or questions I am able to receive the help fairly easily. I am fortunate that I have had a long history with them so perhaps, this may make a difference. Nevertheless, I believe without my doctors, nurses and staff members I feel I would have never survived without their support and assistance. I am grateful for their care and always will be.

Hard to get appointments, and most of the people working the front desk are rude. They're either…read morerushing you or saying no for requests or concerns when asked. The medical assistants doing the BP check and temperature are the most caring people it seems, and a random NP Cuevas, seems to know more how to prescribe meds. At times they have also cancelled my appt without letting me know and then I have to make another appt, awaiting longer than 2mo. This is not good for someone who has diabetes and to run out of meds. My pharmacy calls and they do not answer so I have to come in to see a Dr before my meds are refilled. I wish I could afford to go back to Kaiser or a better office that would care more for their patients. Also seems like they the front office answer or treat people of light color vs minorities, although they are mostly minorities themselves.

PA Bryant is exceptionally patient-oriented and has an excellent bedside manner. She genuinely…read morecares about her patients, taking the time to listen carefully to their symptoms and concerns without ever making you feel rushed. I always feel heard, respected, and completely comfortable in her care.

I normally dislike giving bad reviews, however this appointment was really, really bad. I have had…read morea nerve problem in my foot for 2 years now. I had a note of about 12 questions to ask the doctor. I waited 30 min for the PA, Jennifer, who was actually nice and attentive. But she was unsure of my problem. So, I had to wait for the doctor. Dr. Metyas.... I waited almost 40 minutes for him. He grabbed my foot and said mortons neuroma or shot. I tried to ask my questions but again he said the same thing. Then walked out. I mean, this was really bad doctor care. I have since seen a foot specialist who says its not mortons neuroma but an injured nerve father down and orthotics will help, and I definitely do not need surgery. I have seen a lot of doctors over the past two years and this was by far the worst experience and time waste. Jennifer was great tho, but Dr Metyas was really bad imo. Most doctors should show care and allow a patient to ask their questions. This one didn't. 0/5. For this place. Sorry for the bad review.

Tried to make an appointment, receptionist tells me they do not accept my insurance and cannot pay…read moreout of pocket. Offered no solution. Terrible.

This visit was a better wait time... Thank goodness, about a 20 minute wait. Always appreciate…read moreoffices with good wait times, can make a persons whole day. Thank you Dr and staff.

Dr. Metyas office is well organized and clean, with helpful staff…read more I always get a reminder call for my upcoming appointment and usually seen within 10-15 minutes. Dr. Metyas is very pleasant and has excellent bedside manner. He is up to date on new medical research and knowledge, he listens to my complaints and always reviews my current medications. His plan of care and follow up is well understood. I recommend Dr Metyas as an excellent Rheumatologist. I have been under his care for more than 15years.

All of the staff are friendly, professional, and welcoming. Dr. Samy explains everything in a…read moreclear, easy-to-understand way and takes the time to discuss all available options.

I had an MRI today with and without contrast. I was very nervous and the technicians eased my…read morefears, they were awesome. Thank you Tyler and Sunjeev. I will request you for my upcoming MRI's. They were both very comforting.

A clean and excellent facility to obtain imaging and other medical services from. The office is…read morespacious and staff are friendly, accommodating and attentive. The office location is not too far from the Pasadena location and nearby medical facilities. There are ample food vendors nearby, including Starbucks near the street. No complaints here!