My waxoligist was AJ and she made me feel so comfortable during the service! She gave me a rundown…read moreof everything she was going to do, the types of waxes they use and why, as well as the history of waxing and which wax works best for certain hair types. She provided a welcoming experience and the building was very clean!

Everyone is very professional and friendly. Salon is always clean…read more Madison is amazing, she makes getting waxed quick and painless.

First time here. Great experience. Super clean environment. Friendly receptionist and wax…read moreassociate. I am assuming this is a franchise or a corporate company. This feedback is for corporate... its seems like natural products are important to you. I'm concerned that you have microwave ovens in every room and that you microwave the sugar wax in plastic containers. The exposure to microwave ovens all day long is not in the best interest of your staff. This is a serious and potentially very dangerous health risk. Additionally, microwaving the plastic containers all day long can add unnecessary PBAs (toxic microplastics) into the sugar scrub which may be toxic for your staff and clients. These issues can easily be resolved by making 2 simple changes to your room set up. 1. Replace microwave with a crock pot or something similar. Have hot water available in the crockpot all day long. 2. Keep the sugar wax in a glass container inside of the hot water in the crockpot. This will keep the sugar wax hot all day and will protect your staff and customers from unnecessary radiation exposure and toxic microplastics. You have smart young women working for you. As an employer, it's your responsibility to protect them. Thanks for taking this feedback. I'd like to use your services again - if you ditch the microwaves. Thanks!

Very nice Owner fixed the missed areas on my legs. She explained I had a newbie and was even…read moreoffered a complimentary service on next visit.

Worst lady ever. No care. No respect. She destroyed my style. Despite telling her she kept cutting…read morethe lengths too much.

This is my go to eyebrow spot!! As a guy with thick eyebrows I don't let just anyone touch them but…read moreJlynn is an absolute professional. She gets them looking like twins every time, I appreciate her consistency and friendliness. I recommend Jlynn for any guys out there looking for a new eyebrow lady!

Very nice people and place. The employees were professional, friendly, and helpful. I will…read moredefinitely come back here!

1st time at TN, went on a Friday evening - I'm a guy in my 60s, feet are in hot work boots every…read moreday... my feet, esp toe nails, needed tending to. Tim spent over an hour on my toe nails, heels, calves - he just kept working. Massage chair too. Men's deluxe - $50 and worth every penny! Great service!

I tried out this nail salon today in the hopes of finding my go to in Lubbock. I went for just a…read morebasic pedicure and a dip-powder acrylic nail set. The pedicure was well worth the reasonable $35 (this is as low as the price goes for pedicures for their menu, FYI). I chose the lavender scrub and the owner, Kim - who did the pedicure, was very meticulous and sweet...easily my favorite nail person I've ever had. Then, to the not so good. I have very small hands and nails so I understand it takes a lot more effort to do them. I was taken care of by a male worker in the salon who I never got the name of. In summary, my nails were done precisely the way I chose and all that jazz. BUT I had at least 4 fingers that could not stop bleeding from my cuticles being cut so deep. One finger was actually oozing blood as the nail technician repeatedly apologized as he tried to stop the bleeding with pressure and nail glue (btw: wtf???). It just so happened around this time it began to become super busy. Instead of perhaps giving me a discount or checking on my hands, he just apologized and moved to the next guest as I grudingly paid and left. So why did I still give it such a high rating? The owner, Kim, is absolutely amazing. I ended up requesting a full refund from how sensitive, scratchy, and swollen my fingers that were cut had become. It's nothing crazy and I know every tool they used was clean, but I wasn't willing to pay $40 for that kind of fingernail work. Kim recognized this and was actually going to reach out to me after the rush had passed to come back in. She gave me a full refund and was so sweet/apologetic. I've had some terrible nail experiences where nail technicians pretended to not even know me. Kim was so kind, sweet, and genuinely apologetic. All and all, the experience was about 60/40. The pedicure was fantastic by Kim. The ambience was clean. Decent nail selection plus a free refreshment. My dip-nails are looking better now that the swelling has gone down and the technician actually did some decent work besides the 'Cuticle Crisis'. Honestly, in all businesses mistakes are made. It happens. I just so happened to be the person it happened to. But what matters is how the mistake is dealt with and Kim really blew me away with her kindness. I am willing to give this place another try and I think anyone in the area should too! Plus I haven't seen one bad review up until my visit. Thank you again Kim and see you soon!

Very quick and extremely professional salon. Highly recommend! Andy and his wife take great pride…read morein your salon experience.

I've given this place three different tries since it's new and so close to where I live…read more Unfortunately, each time I've visited, I've been asked to take a seat at a station and then ignored for upwards ten minutes. I've noticed that they seem to be understaffed on the weekends, as today (Sunday) I counted ten patrons in the establishment while I waited, and only five technicians. I'd be much more willing to wait if that would have been communicated to me when I arrive. Instead, you're just left wondering how much longer until you can at least starting soaking your feet. All three times, I left and went across the street to Castle Nails where I'm immediately attended to. I won't be giving Viva another chance.

Absolutely love Viva nail salon- they always take great care of us and their nail work lasts and…read morelooks amazing every time