I was there for rehabilitation purposes. I found the staff to be welcoming and concerned about my…read morehealth and progress. The doctor who managed the facility is outstanding. Easy to talk with, listens and a treat to visit with. I would make him my primary doctor In a NY minute if I could. The nurses were very nice and cared about your comfort as did the wound specialists and nurses aides. Special applause to Liza, a nurse that went out of her way to console me. The food had its up and downs but was 100% better than what St Joseph Hospital passed off as food. The physical therapists were caring, effective and understanding. I wish I could have stayed a couple more days for physical therapy reasons and although I was insured to do so, Medicare and my insurance carrier Humana decided I had enough recovery. Such is the case nowadays. Insurance companies rule the medical field. Don't fight it...it's useless. Thank you to all that brought me back to life and guided me to Senior living.

A family member was admitted to Pine Ridge with multiple fractures. Prior to her admission, she was…read moreable to ambulate with a walker or a wheelchair. After being at Pine Ridge for almost 3 months with physical therapy, she was discharged and is no longer able to do most of the things she used to do. Pine Ridge is not responsible for the decline in her health but they are entirely responsible for not ensuring that the family would have what they needed to care for her after she returned home. They did not provide any assistance whatsoever and did not contact us. They also did not give us a reason as to why she was discharged.

Not just NO. I wouldn't even recommend this place to my worst enemy…read more One point in time I found feces on my dad bed, his bed was made once in the 2 weeks that he was there. I brought the above to the attention of the staff who then took care of the situation. There is an orange form that you can fill out for any complaints but again I was afraid of retaliation or even worse care for my dad.

My uncle has been shipped to the ER three times in one year: for infections due to poor hygiene at…read morethis facility. The nurses are rude, lie and back each other up in getting away with it. Awful communication with family! All three hospital trips we were NOT NOTIFIED!?! (Patient is 81 with advanced dementia.) How scary for him and us, his loved ones. Go to Bell Tower. Please. It's just too risky as far as being unsanitary. Wow.

completely unprofessional. straight up told my mom that they were trying to potty train my grandma…read moreat 90 years old. she would tell them she had to use the restroom and they told her she had gone enough that day and refuse to take her. would cut our visits short if they were an inconvenience to them. the final straw for me was we went to visit her christmas day 2021 and there were employees literally wrestling in the hallways, the activities lady who came to get us was very rude and criticized the gift we got my grandma, then proceeded to corner us on our way out demanding to know why we were going to be removing her from the facility. when the day came to move her, they did not even allow us to pack her belongings. when we got there, all her belongings were literally thrown in personal belonging bags. they werent even folded. i wouldnt send my worst enemy here.

Putting one's loved one in a facility for rehab or to live is a hard choice. I'm glad Royalton…read moreManor does both. They have great staff, decent food, lots of activities, and when Mom's happy, everyone is happy.

My Dad was a short-term stay resident in the rehab facility after a hospital stay. As soon as he…read morearrived there, I was received an email and a phone call to discuss his needs. The email had phone numbers for the front desk, the nurses station, and his social worker. The nurse gave me her cell phone number right away and was texting with me through the first day and evening to be sure everything was set up and to reassure a worried daughter. Everyone I came into contact with at Park Place was kind, helpful and caring. The daily COVID email updates as well as follow up phone calls regarding any cases were very appreciated. All safety protocols were followed and I felt confident that Park Place was doing their best to keep all of the residents safe and healthy. Dad was well taken care of and he was always very happy on the phone and during an outside visit. His therapy went very well and I was informed about his progress weekly. Everyone, including the director, nurse and social worker were very prompt to reply to any email as well as any voicemail. Upon his discharge, I was given detailed discharge information as well as all necessary medications and prescriptions. Park Place also calls the caregiver for a few days after discharge to check on his progress at his new living arrangement. I highly recommend Park Place.

From the owner: The future of healthcare is at Park Place Health & Wellness Center. Our Small House-style of care…read moreis designed to create a personal, effective experience that offers Comprehensive Long Term Care and Assited Living all in a residential setting. We don't look like an average nursing home. Our unique "Small House" was thoughtfully designed like a home, not an institution, to promote greater independence and improved quality of life. This means our residents and patients receive the personalized care and attention they deserve. Our facility consistently ranks among the best in the nation for the care we provide.

To whom it may concern, I find it comforting to walk out…read morethe door of Kindred know great care and respect is being given to my loved one. Having worked nursing homes ect for years I know what to look for and when. I find This nursing home tip top shape and that goes for all departments. The New Executive Director is doing and excellent job and is out with the staff and residents. He stops and talks to them and helps them talk through the problems. The staff as a whole is very good and I have no complaints about the quality of care our loved one is getting. A thankful consumer.

Food is great! Has a Starbucks inside with great service. There are some great nurses in there that…read moredo their job right.

First the good. Much better than hospital in food. looks, and ambiance. Nice to walk down a…read morehallway and see occasional events. Bad is that the staff may be understaffed (?). One occasion overnight where a patient happened to wriggle out of bed to reposition herself, and once the alert button was pushed the staff told her "you got yourself down there; now you'll have to stay there". That does NOT signify as reliable care. Another of the staff eventually got her up. Would like to give 2 stars but that event made me do an "almost" 2 stars. This may have been just a one time lack of judgment.

I have 2 family and 3 stays. Nice place but clothes are often stolen and food is terrible.read more

Great place to work! Love this home like environment! Great teamwork and kind loving people. We…read morereally spread the love and care to our residents!

Dr. Jane is a real Gem; humble and resourceful. I've been…read moregoing to her for 15-20 years and truly feel grateful for her services. The Hand Cradle utilizes a Galvanic Skin Response to make recommendations for better health. When I incorporate the recommendations, supplements & homeopathic treatments I regain homeostasis. She helped me gain my health back many times, I am grateful and will be back.

Opal Weaver was so kind and considerate to our family during this difficult time. These folks…read morereally have their act together