I was admitted into Er Mayo Lacrosse I was there for 2 days the second night about 3:30 l left I never seen a doctor or a nurse Always very frustrating when l go there Never again!! No water to drink nothing no nurse call button NOTHING read more

"doctor"Valencia lied and told me I have cancer on my tongue and if he did not operate immediately he would probably have to remove my jaw , then he mutilated my tongue . I went to Mayo in Rochester after this to seek help with the butcher job valencia did because he did not want to deal with the results of the mutilation he did . He actually wanted to cut on me more and remove my teeth. He forced me to go back to work on codeine until what is left of my tongue had swollen so badly from trying to talk that he had to excuse me from work again. When I was I was told that the sore on my tongue was not cancer. The two top ENT specialist for Mayo told me they did not want to touch my mutilated tongue in fear that they would only make it worse. They did their best to tow the Mayo company line but their body language gave them away. When I asked them why I was not referred to them instead of being mutilated by valencia they could not even give me an answer. Each and every time I try to talk and swallow I regret ever trusting valencia because of the pain. Cutting makes them more money than curing . It is pure greed at Mayo and that is how they get the money to keep expanding. They have the best lobbyists in the medical field so no lawyer will even take a case against these butchers. Ever wonder how and why a person could become so crazed that they ram into their building with a vehicle? I can see why . White collar crime. Oh, by the way . After valencia mutilated me he blamed the botched operation on my teeth. How do these people live with themselves. read more

I have been waiting for 2 weeks to get prescription refilled. Walgreens faxed them over 10 times to get insurance approval because I have new prescribing dictir , still no response. It seems like I have to jump through hoops to get any thing done. read more

I liked it when it used to be St. Francis. since Mayo has taken over, I see an empire being built at the expense of quality care. In many cases not being done at the main facility in Lacrosse but being done in satellite facilities, many of which are in the sticks. they have no problem putting extreme hardship on senior citizens sending them out to places like Sparta for cataract surgeries. The hospital staff is great. the major problem lies with the hospital administrator, board of directors, and CEOs. In final, a simple surgery like this should be done at the main facility where you don't have to travel 60 miles or more to have it done. It also should have been done at vernon Memorial or Crossing Meadows in Prari Duchine. Pat Sr. Gricius read more

Go elsewhere if you need any sort of plastic surgery done. Matthew Sherrill destroyed my eyelids in his careless surgical work. He has also put many false statements in my medical records. Stay far away from this guy. I don't consider him a surgeon. He is going to be known as a cutter, a cutter for insurance money. read more

I am extremely dissapointed! I thought i would get an independent view when infact they just wrote word for word from a doctor who was ignorant about my cancer, ignored all my symptoms including the fact that my breast is collapsing 8nward from the cancer, wrote down that i do not have problems i do have without even asking me the question, and then if that wasnt bad enough,voffered to put in another implant which is what caused the cancer itself. I felt like they very politely said we are ignoring your lymphoma, and just to be sure it kills you. Lets put in something that is going make sure it kills you because you dared to question another doctors ignorance about your cancer... extremely disturbing results..... read more

This review is for the Emergency department only!!! Especially, night staff. I've never gone to any emergency room so incompetent of administering an IV!!??? Seriously? I've had over 50-60 IV's in my lifetime and this department has to use an ultrasound machine to find a vein but still misses. I've never had this problem anywhere else I've been seen. I was in a lot of pain on one occasion and the nurse told me to be quiet or shut up!? I'm sorry but that's TERRIBLE care and I'm a true believer in karma. Since my last experience at mayo ER, I've recommended everyone go to Gundersen's emergency room. My experience with gundersen's ER was fantastic and they treated me with excellent service. I truly hope this review doesn't fall on deaf ears and reaches someone who cares about the service being given in the Emergency department. read more

There are some very good doctors and specialist at the La Crosse Mayo hospital and clinic, and the Myo, OT and PT therapists as well. The emergency room docs and staff seem a little slow in taking care of business, otherwise would have given 5 stars. read more

This review is for Family Medicine only , the specialists I have seen have been wonderful, caring people. However, avoid family medicine ! The provider I had the misfortune to meet was confrontational from the moment they walked into the room. Rude, arrogant and did not even allow me to finish a single sentence. I was literally told to go elsewhere, maybe a hippie in Viroqua. Literally was dismissed before I even got to ask about the lump I had noted or the odd discoloration I found on my skin. Provider looked at chart, said nope I didn't need anything.... hopefully neither of those things become an issue because I am literally terrified to attempt to see another provider. Family medicine is certainly NOT on par with the rest of Mayo providers. read more

I rate Care 5 STARS, Appointment setting and timeliness at 1 STAR for the average of 3 STARS. Have been on hold more then 1/2 hour now, and they lost my first call and cost me fifteen minutes there to get ahold of someone anyway. She put me on hold, which is where I currently am. I have had a primary doctor (PA) with Mayo for many years. However these days I can't even get an appointment with her in less than 5 or 6 weeks, when and if I can even get the appointment people on the phone (online appointment setup is totally worthless -- always says no appointment available) and Mayo has canceled the Urgent Care in Barron and Rice Lake, so can't even see Urgent Care without going to Bloomer or Eau Claire. Mayo has been hounding me to get an appointment for a colonoscopy and yet when I call they put me on hold for a half hour and then tell me it will be before I can have the work done. I had Open Heart surgery last Jan which went well and things worked out, however now they wanted me to get an appointment for my one year check up in Jan 2024, which I started trying to get in October 23 online but was told over and over again none were available. I finally called in and they gave me an appointment for April 2024. If they are this busy how is it that Sacred Heart Hospital has now closed? Did they not have enough customers while MAYO and Marshfield can't keep up? If I can't get service from Mayo now, what does the future hold? When I can see a doctor or my PA Primary, things are done well and the Care is of the highest quality, but what good is quality care if you can't get in to receive it? It seems like Mayo wants to force people to take their urgent problems to the Emergency Room and pay over $1100 for it, even if not a true emergency, to make another dollar. This uses up those critical resources, making true emergency patients wait for care when overloaded by others who just can't get seen the normal way. read more

Yes, billing is an absolute nightmare. They incorrectly coded a routine screening (blood pressure and cholesterol), which my insurance (which is through Mayo) assured me should be covered. Three months later and 6 calls to billing and it's still not resolved. They told me not to pay my bill and they would get back to me in a couple weeks. No one has contacted me and now they are increasing my charges by adding late fees. They are completely incompetent. While my GP is okay, I wouldn't give the care any better rating. It's very hard to get an appointment with your doctor quickly even if it's for an urgent matter. And if you have any intention of seeking behavioral or mental health care with them- don't even bother. Mayo (and unfortunately much of the local community) are very backwards in their treatment of mental health issues. They alternatively make you feel like a freak, a criminal, or a failure. Their goal is to "solve" your problem in as short a time period as possible and move you along the conveyor belt. They are very happy to hand out medication though. It's also incredibly difficult to even get an appointment with a counselor. Frankly I stopped going altogether because the way my counselor treated me made me feel worse about myself. Better to spend the money on something useful. And last, they're pretty unprofessional. I've been called honey repeatedly by nurses, which I can handle when the nurse is matronly and unthreatening, but makes me extremely uncomfortable when it's a young man my age. Nurses have acted shocked when I tell them about pretty unshocking issues that I've come in for. Maybe in those instances I'm being overly critical, but I've also had several doctors tell me how bad their insurance was compared to mine and complain to me about how management works them. Awkward. read more

I have been a patient at Mayo for the last 12 yrs. I love my Primary Care Dr. Nancy Erickson and her LPN Laurie. When I go thru them I would rate them a solid 5 stars. I try with all my might and knowledge to stay away from Urgent Care and Emergency Room for care because in the 3 instances over the years that I have gone there the care was very subpar and they were very good at false documentation. I am a former ER nurse with 30 years of experience so I do remember what the care should be for certain problems. Incident number 1 went in to ER at about 6 am for chest pain that I tried to ignore for 5 hrs during the night but it kept getting worse. When they finally got me in they put me on a monitor to get vital signs. Asked a couple questions but did no exam. They did not check.any pulses, did not do a manual blood pressure but attempted to draw blood numerous times without success. I allowed this because it was important in my mind to check cardiac enzymes to see if I was having a heart attack. When the physician came in he asked a few questions but never laid a hand on me at all. No listening to my heart ( I have a long standing Murmur), no listening to lungs, abdomen or pulses. About 2 hours later I was discharged with them saying everything was ok after doing an EKG. I went home and read the documentation that stated all of the above things were done and were normal including my heart sounds which I know were not. I went to my primary Physician the next day because I still was not feeling well and she listened to my heart sounds and confirmed they had not cured my murmur. Thank God it was not a heart attack but with the exam they did if it was I would have died from neglect. read more

My Dr. Is Controlled to do what's best for him, not what the patient thinks or feels, or desires, I lived through my surgery with Dr. Khezri, and after it was done I couldn't get any ice packs and was treated like crap for speaking up about anyting I don't feel any different than before he did it but I'm glad I'm alive. It was snotty nom- caring people after it was done, I hate it here. read more

This is for Urgent Care only!! I took my friend here because she was having migraines, and I was there for over 4 hours. It took them over an hour just to get her medication for her headaches. When she asked them questions, they were incompetent and annoyed with her. It wasn't busy either. All the people who were here before and after us have already left. They just seem to like to take their time and have no consideration for their patients. read more

It honestly depends on which department you go into, what I would give the whole hospital's star rating. As far as the OB department goes, they are great, for the most part. I LOVE my OB/GYN, Jennifer McElroy. She is very down to earth and also, considers my feelings in regards to my pregnancy. She appreciates my decisions and does not force any on me. During my last pregnancy, I had Dayna Schwarz and she was an absolute sweetheart who I feel saved me and my son's life when I was pre-eclamptic and a midwife there refused to listen to me. Dr. Schwarz was a saving grace and did. All that being said, during labor with my son, the labor and delivery department really could have used some improvement with bedside manner. The overnight postpartum nurses are great, though, especially Tracy. The ultrasound/radiology department is really nice. All the ultrasound techs have always been nothing but kind to me. The pediatric department is great. They are all also very sweet and we have yet to have an experience that has disappointed us. Urgent care, however, is horrible. For the most part. They don't seem to have a whole lot of education. We took my son in and they misdiagnosed his eczema as ringworm. We wanted a second opinion and sure enough, a second opinion confirmed that it was eczema. As a patient myself, I personally hated having to go into urgent care when there was no other option. It feels like they are more of guessers in there, than they are doctors. Also, they were great in the NICU with our full term son. They adored him, took good care of him, and we had one of the greatest, sweetest doctors ever in there: Jose S. Yuvienco. I was terrified the whole time my son was in there, but he was great at reassuring me and my fiance that he would be okay. Overall, I say it depends on the department you're going to, but I prefer Mayo Health Clinic over Gundersen, anyday. read more

I use Mayo for urgent care visits, dermatologist, and orthopedics. I have always received excellent care! Urgent Care/emergency room is very professional and I have never had to wait more than 5 minutes to be taken back to a professional. This is for normal illness and not emergency. So I give them a very high rating. I used to use the other big hospital, but I much prefer the Mayo system! read more

Care by most of the professional during ER visit with knee injury was uncaring. I was told I would get some help with using crutches since I had never had them before. Not even vaguely true. It was almost impossible to stand with the crutches I received. I said they were too tall. I was told the crutches were supposed to fit right up under my armpits. It was obvious I wasn't able to use them correctly but I got no instruction. The doctor did not check back to see how I was doing. The next morning, after a night of struggling and crying, I watched a YouTube video on using crutches. I learned that they were supposed to fit 2-3 inches below my armpits. I am 5'7". The crutches I got were adjustable for a person 5'10" or taller. A friend exchanged the crutches at a Mayo store. Now I can get around. Either the Mayo professional didn't know what he was doing (wrong) or didn't care (worse). I've been happy with the treatment at Mayo's Women's Health for 20 years. But this ER visit was awful. read more

Absolutely appalled at the lack of care provided to my wife. Came into for an emergency to see a sliced thumb. You butchered her thumb by having a nurse in training stitch her sliced skin back to her thumb and proceeded to rip it off entirely. Interwar if seeing the skin back on the same idiot cauterized the would to stop bleeding and then sent her away with just the bandage on her finger and nothing to help manage the extra pain YOU caused to her wound. I just changed her bandage and was horrified to see her black burnt thumb. I am not allowing my insurance to pay for this crap. read more

Really unhelpful! Mayo clinic franciscan healthcare belle square downtown, lacrosse wi. Waited over in hour for them to tell me to go home and take Tylenol for my fever that runs over 100° everynight for the last week. Waste of time. Im going back to gundersen where they can take way better care of me and my family. read more

Billing is a nightmare here. I went into Mayo for the first time ever back in March for urgent care. I was taken back to an exam room quickly enough, but that was about the extent of my good experience. In the exam room, a simple curtain and sliding glass door blocking you from the world, the nurse kept coming in and leaving, and leaving for around 10-15 minutes at a time. She was unsure if I would need to take a test, leaves for 15 minutes, asked if I did it yet, told her no because she never came back saying I had to, leaves for another 15 minutes,etc. At one point she was chiding me about my sexual activity (I'm 21 and have one partner) and saying "I apologize if I sound motherly, but...", and this information had very little to do with why I came in. Very unprofessional! I finally see a doctor after now over an hour with my test results, confirming the diagnosis I came in for, handed me a prescription slip, and that was all I saw of her. I walked over to a desk and filled out insurance information and left. But then the billing came, and it's a nightmare. About twice a month I receive two statements from Mayo Clinic and neither of them reflect any sort of insurance pay. I have statements from my insurance saying they've paid two different bills back in April, but now that it's June I'm still receiving bills, and while none of them even reflect the same amount on them, they certainly aren't reflecting what my insurance statements are! I called my insurance and they stated that Mayo Clinic charged for both an urgent care visit AS WELL as seeing a doctor for the same visit (the doctor I saw for maybe 3 minutes out of an hour and 15 minute visit), and while insurance happily paid that, I should only have my two co-pays to pay- wait until a correct statement comes through. I've called Mayo Clinic last month after still receiving wrong billing statements and was told to wait to pay until insurance goes through because "sometimes it takes time". However, I am STILL receiving these wrong statements. If I ever have to use urgent care again, I will avoid Mayo Clinic at all costs. Being left waiting for long intervals in the exam room, insulted for my life choices, and then having months of incorrect statements coming my way despite contact through my insurance and the clinic itself is more stressful than waiting a few days to see my family doctor. read more