There's something distinctly dirty at Distinctive Cleaning. On a recommendation, I called them for…read morea final move-out cleaning of our home. The estimate given was based on very specific and clear details about what the cleaners would be dealing with in terms of rooms, as well as the fact that part of the time, they'd be working around our movers, given the cleaners' scheduled arrival time of between 11 and noon. I can't stress this enough--they knew that we'd have movers there and how big our home was.
Well, moving day comes, and cleaner--that's right, I said cleaner, as in singular...as in one cleaner...to clean a whole house for moving out--cleaner shows up at *Ten* a.m. Generally, promptness is a virtue, but in this case, an hour earlier than planned upon is just not helpful. She sets to work, and seems unfazed by all the hubub going on around her. We'd asked for basic cleaning--dusting, vacuuming, wiping down surfaces; the only special thing we asked for was cleaning the fridge (btw--mopping the floor is extra). A few hours later, we left a friend in charge of overseeing the movers and the cleaner, left a hefty tip for the cleaner, and headed to our closings (the first of which--story for another day--made us a tad homocidal, but such is the stress of moving...I guess)
During our second closing, we get a call from management at Distinctive Cleaning. She tells husband that they want more money (!) because it was a "bigger job than anticipated" and the cleaner had to "work around the movers." He tells them we're in the *middle* of our closing, and will call back. She pushily insists it gets taken care of then and there. Husband, sick of the whole day, talks her down a bit, says to apply the cleaner's tip, and we'd send the rest. What Manager didn't know is that she had two realtors and a closer listening to husband's side of the conversation, and all immediately asked, "Who was that, so we won't recommend them?" Or that I'd be writing this. Clean up your act, Distinctive Cleaning.
