Been coming here for a few years to service my 2021 CX-5. Decent service, with an okay waiting room (need some snacks tho) that has a half dozen lazy boy style chairs w/complimentary water bottles, TV & restrooms. Service takes a really long time tho - oil change/filter, brakes/rotors & NYS inspection took almost 4-hours & prices are VERY high. Staff all around is professional tho. read more

Jeremy, our salesnan, was excelkent in helping us with our decosion to purchase a new 2026 Mazda CX50. Total sales experience was a pleasure. read more

Outstanding service work. From start to finish, the service department was professional, prompt, friendly, and issues were explained with clarity. [[HIGHLIGHT]]I would particularly like to thank Service Director Tom Fiore. He took my initial call for the appointment and was there to make sure the process ran smoothly.[[ENDHIGHLIGHT]] In particular, Tom saved me over $1,000.00 by working thru the issues affecting my car during the intake. I would recommend Route 9 , and when it's time to buy another Mazda, I will go there. read more

Incredible!!! [[HIGHLIGHT]]Best car shopping experience I've had. They had the best rates, ZERO BS, all straight to the point.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Gabriel was extremely responsive, heard my needs and took care of all the paperwork well before my arrival.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was greeted by Nasir (sales) and Vinny (Finance) who walked me through the paperwork quickly and efficiently.[[ENDHIGHLIGHT]] In and out in under 30 minutes with a beautiful brand new car for the best rate in the North East (and I have spoken to over 30 dealers beforehand). 10/10 [[HIGHLIGHT]]Friendly, warm, professional, and respectful, with super competitive rates. I cannot recommend them enough.[[ENDHIGHLIGHT]] 100% would come back. read more

I came looking for an exact advertised vehicle. No clowning around. [[HIGHLIGHT]]Our salesman, Jeramy Bera, took care of me and made the entire process very easy[[ENDHIGHLIGHT]]. I can't speak for the rest of the crew, so ask for Jeramy. read more

Route 9 Mazda - Mazda CX5 - Car Dealers Near Me - Poughkeepsie, New York

[[HIGHLIGHT]]Very pleasant sales staff.[[ENDHIGHLIGHT]] Juan made purchasing our certified CX5 easy.Would definitely come back here again to buy a vehicle. Great dealer! read more

Money hungry dragon. They lie and they word things to get you to believe you have to get services. 800 dollars for a serpentine belt and a tensioner. We bought a very well respected brand for just over 200.00 and they charge 200 an hour so that means 3 hrs. To do it. Anyway tensioner was fine belt was looking old. 580 for a tune-up mean while I just had an oil change and all filters were new so 580.00 to change spark plugs, whichare very very simple and fast to do. Unless your under warranty, do not go there. There is a reason why they have a 3 out of 5 stars. read more

I bought a used Mazda certified vehicle a year ago (2024). [[HIGHLIGHT]]The experience was good. I would recommend.[[ENDHIGHLIGHT]] But don't go there for service. Just came back from a state inspection and it took almost an hour and a half to complete. It easily passed but I have never waited for an inspection for that long and there were only a couple of other people getting serviced. read more

I recently leased a new car from this location and had an excellent experience. I worked with Dylan Cottman and Anthony Bifolco, both of whom were extremely cordial and professional. This was an effortless and positive experience and I can't recommend Route 9 Mazda enough! read more

Bought a CPO vehicle there recently and despite being promised the car would be detailed before I picked it up it wasn't. as I was driving home from 40 minutes away, I realized there was no inspection sticker and no gas in the car. When I brought it back the following Sat and waited around for 3 hours, all they did was barely wash the car, no detailing. [[HIGHLIGHT]]when I complained to the sales manager he said he couldn't give me even a free oil change as compensation for my time, but said he would figure something out and get back to me. he never did, and when I would call he would make an excuse and never call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunate that poor customer service would ruin the experience and cause them to lose a customer and any referrals I may have given them.[[ENDHIGHLIGHT]] read more

Efficient and professional, Day 1 - emailed a request on a new car, got all our information and costs from Destany. Day 2 button down details and model of car with help from Destany and Dylan. Day 3 inspected new car with Dylan and filled out paperwork with Lauren. Super easy thanks to the great team at Route 9 Mazda. Highly Recommend. read more

Route 9 Mazda - Car Dealers Near Me - Poughkeepsie, New York

I bought a 2023 Mazda Miata MX-5. There was a discrepancy with the interest rate at time of purchase which was 3 months after the order date from Japan. I was told the rate could not be honored as it was supposedly expired. [[HIGHLIGHT]]I filed a complaint which was immediately answered by I believe the Regional Manager. He was a gentleman and deeply concerned that this happened and his goal was to make sure I was happy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He definitely did the right thing and went over and above my expectations! Special thanks to Jim Gallagher for making this right and upholding the integrity of Route 9 Mazda.[[ENDHIGHLIGHT]] In the future, I will do business with Route 9 Mazda and I highly recommend them for fixing a wrong so quick and smooth. Russ read more

I dread buying a new car, but I had a great experience at Route 9 Mazda. Andrew was the best. When I called to make an appointment, he had the car ready for me in the front, so I could take it for a test drive. He answered all my questions and when I was waiting to pick up the car, he communicated with me throughout the process. When looking for a new or used Mazda, I highly recommend Route 9 Mazda and ask for Andrew. read more

2 for 2! I purchased my first brand new Mazda CX-5 from Route 9 Mazda in 2014 and I went right back there when it was finally time for me to buy a new car yesterday! This time I bought a CX-30! Randy was a complete and total joy to work with! He took the time to listen to what I needed in a vehicle and in the end, I purchased the perfect one! I was a little nervous about having to go into a dealership to buy a new car as I hadn't done so in almost a decade, but Randy put my mind at ease and made the process as painless and enjoyable as possible. He is such a very sweet and kind man who cares about his customers! He is extremely thorough and makes sure that you are satisfied with your decision before you walk out the door. The finance manager was incredible too! He gave me a great rate and was very detailed when explaining my purchase options. I highly recommend Route 9 Mazda to anyone in the market! They are amazing! read more

Route 9 Mazda is a friendly place to lease a car. Jim Green was a pleasure to deal with. This is our third car that we leased through them and we plan on going back. It was a smooth transition from our used car to our new car. I would definitely recommend them to family and friends. We love our car!!! Sandy L read more

I have a 2024 Mazda CX-5, which I purchased in July. Recently, the radio stopped working. Even though the car is under a one-year warranty, another Mazda service center offered to repair it at my own expense. However, at this service center, everything was fixed within half an hour. [[HIGHLIGHT]]The atmosphere was very friendly and positive.[[ENDHIGHLIGHT]] read more

I bought a car from them today. it was the 4th place I tried. the first 3 proved to be unacceptable. i found them to be professional, knowledgeable and good sales people. I spent a little more than I originally wanted to but Im sure I'll be happy with the vehicle for years. I couldn't be happier with it so far. bravo to Tom and the rest of the team. I made my choice to buy the car, and everything was done and I was driving away in a registered, immaculately clean car, with a full tank of gas a couple of hours later. a had to drive my wife back later that evening to pick up our old car. read more

We brought my son's Mazda there for some trouble shooting. For which they charged us 175 the quote which written out by hand and was barely legible was for almost 8 grand and didn't detail any of the problems the car had. The office manager even suggested my son buy a new car. Two weeks later my son had an accident in which the front tire of the car came flying off. When we had picked up the car they told us they had taken the tires off as part of the check. The tow truck operator even said several lug nuts were loose on the other tires as well. When we went back to confront them about this and asked them to claim responsibility for some of the damage from accident they said they had no reason to take the tires off the car for the inspection they did. Since then we brought the car to another shop to get looked over the total estimate for the work to be done on the vehicle was less than $1000, not including the work Freon the accident. Not only were they completely unprofessional but they also tried to rip us off with their exorbitant quote. I wish I could give them negative stars on this one not only am I incredibly disappointed but also appalled at how this was handled not only would I never recommend them to anyone I wouldn't even consider buying one of their cars again In the future. Absolute sham dealership that deserves to go out of business. read more

If you're looking for any of Mazda's all great 2024 models from a sporty sedan to their sharp-looking SUVs or the "zoom zooms" Miata, go see Anthony at Poughkeepsie Mazda, Rt.9 Poughkeepsie Mazda. Anthony is knowledgeable, easygoing and absolutely awesome! I just leased a 2024 Mazda 3 sedan and had a fantastic experience because Anthony made it a pleasure. Thanks Anthony! Elisa M read more

Just bought my 2018 Mazda3 5-door here. Great experience from beginning to end. Stopped in on a lark...was planning to buy a VW GTi and wanted to compare. Working with Jim Green, our product specialist and Chad, the GM was such a good experience, and I felt so good leaving that I decided to buy...and so did my other half (so good...they got 2 sales). I had a special order...they kept my up to date and informed the whole time. My financing was a breeze and I got exactly what I wanted. I feel like I got a great deal! Bonus: I was owed an upgrade at signing...the minute it was ready, I got a call and my service scheduled. read more

Route 9 Mazda - My new baby!! - Car Dealers Near Me - Poughkeepsie, New York

Want to say, out of all the cars and car dealers I have been to. This Mazda dealers service center is the BEST. Want to thank , Kristina, Tom, Chris and Char!!! Can not forget Jim Green... Thank you, GIna read more

usually rank the customer service here as Fantastic, not this time - went to buy out my lease Madza CX30 and the office/sales lady I felt was a big disappointment ,not friendly could care less attitude ,upset when we didn't do the extended warranty, didn't mention the Gap although we stopped her on that one and said we wanted it . Just a bad experience for something that should have been an exciting happy experience ,not even sure that she congratulated us in the end . read more

We were extremely fortunate that Jim Green at Route 9 Mazda leased us our new 2024 Mazda CX 30. Jim Green was an absolute pleasure to work with & extremely knowledgeable & made the car leasing experience an absolute pleasure. If you're buying or leasing a Mazda vehicle go to Route 9 Mazda in Poughkeepsie,NY and be sure to ask for Jim Greene.In addition our financial advisor,Lauren Sputo was spectacular! Thanks Jim Greene & Lauren Sputo for making our car leasing experience a pleasure!!! read more

This dealership has fantastic customer service. Every time I go they are patient and friendly. I would definitely continue to service my car at this dealership again. read more

I am somewhat surprised at the positive reviews this place has received. The TLDR version of my experience is don't buy a car from this dealership if you plan to register the car is Massachusetts, although we have other issues with the quality of service as well. Because of shortages, we purchased the car at their dealership rather than one closer to home. First the positive - the salesman was a nice guy and seemed knowledgeable about the car we purchased. The sales manager took a few steps and promised us a few extras to compensate us for the difficulties in actually purchasing the car, but whether he actually implemented them remains to be seen. Now for the not so good- we told the sales person we wanted to register the car in Mass. We were told it might be difficult but we not told about the time it would take or what the delays would be. The phrase "managing expectations" is a cliché, but doing this can be important. In addition, a colleague of told his wife had purchased in New York for registration in Mass and the dealers just had runners that took care of the issue. In addition, the salesperson did not (a) cc my wife in responding to emails, including at least once when I specifically asked him to do; (b) when asked to provide me with the exact name of the dealership and the type of check required for the down payment, only provided me with the name of the dealership on the first try; (c) provided the finance office with wrong loan amount, which led to a delay in the closing process; and (d) provided the finance office with wrong VIN number of the car being purchased, which also led lead to a delay in the closing process. We did a lot of correspondence by phone, email or text, and he occasionally seemed confused as to whether he was contacting me or my wife. Because of the delays in the process, the dealership told us they would send out some by overnight express, but waited a day or two to send them out. Telling someone you plan to send something by overnight express to expedite things implies you will do that same day, and waiting a day or destroys the point of using an overnight service. In addition, the person in the finance office tried to sell us an extended warranty and told us the state of New York required them to offer us this warranty. I have no idea whether this is true, but if would be a deceptive statement if not (in all fairness, the person in the finance office may have been trained to say this, so might not have known if the statement was indeed false). read more

Where the sales department is alright, the service department excels. I recently had to take my car to get a tire warranty claim serviced at Rt 9 Mazda. I first called a bunch of local tire shops thinking they would be cheaper than going to the dealer, I was actually wrong. Not only did Rt 9 Mazda beat local pricing they were able to help me the day of my blowout. Getting me back on the road within a day. The woman who helped us (a blonde, I wish I got her name) was so helpful and nice I would be happy to come back again for service. I am NOT a fan of dealerships, I find them to be over priced and shady, so far my experience at Rt 9 Mazda has been very positive. Keep up the good work! read more

This is a 5 star review for Jamie and the service department. In a couple of hours she helped me get a recall software update fixed, check engine light errors fixed, and tire rotation completed. They even offered me a courtesy car while my CX-5 was being worked on. About a week later and the check engine light errors are still gone and the car is running like a champ. read more

If you need you car serviced save yourself the trouble by going to the Mazda in Middletown or Danbury CT. This is the type of place you'd only recommend to an enemy. They will charge you for services that they don't don't complete. read more

My wife took her 2019 CX 5 in for an oil change, rotation and service this past Saturday. Sunday morning, I moved the car for her and noticed a small puddle on the floor. checked it and sure enough, it was oil. Jacked up her car and the plug was barely finger tight. Lucky that I noticed it before she left for an hour each way round trip. It could have worked it's way totally out read more

Route 9 Mazda - That's not water from the AC - Car Dealers Near Me - Poughkeepsie, New York

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I just bought my second car here (the first was at Poughkeepsie Nissan) and, may I say, I am totally impressed with the outcome. My sales representative was communicative, professional, and helpful as was his manager and the rest of the team at Route 9 Mazda. I will now be driving one of the safest cars in America, a Mazda CX3 (Thanks to Dylan Cottman) when I was looking for a Chevy. I recommend him as a salesperson any day. Thank you Poughkeepsie Mazda!! read more

We had a great experience here leasing a brand new car. Everyone was so pleasant and made the experience painless.

Update: After a bumpy start, Mike Smith, the General Sales Manager went above and beyond to fix some problems I encountered. I'm very grateful to him for how he handled the situation. He made it very clear that he would take care of the issues that happened and make necessary changes. I have to give credit where credit is due. All issues have been resolved and Route 9 Mazda even went a little further to insure customer support. read more

Route 9 Mazda made the process of purchasing a vehicle easy, fast and very professional. Andrew, the salesman I worked with delivered my vehicle to my home. HIGHLY recommend this dealership! read more

LOVE this place, we are on our 4th Mazda, 3rd from Rt 6/Poughkeepsie Mazda. Never an issue, great staff, no pressure at all. If they don't have your choice in stock they will find it comfortable environment, kid friendly, read more

Slick sales crew! Be careful! They tell you it's going to be one price but it's all BS. On the one that I bought it normally sells for $27 or 28k they said my price would be 31K but that includes everything including taxes. No it didn't. Ended up paying 33,000.They said they would have me out of there within an hour. No! Five hours! It was the worst buying experience I ever had. Slick sales crew. They gave me the monthly loan amount for 48 months. They also told me that the finance company would be charging me $500 in interest. OK. Then I find out that it was not 48 months it turned out to be 51 months. They don't tell you any of that you have to read the paperwork. My bad. My bad again. Will not go to that dealership again for another car. read more

I bought a used Mazda from here. Had a few bumps along the way, but I would definitely buy from them again. I liked the sales team and finance guy. They weren't pushy and knew their stuff. Listen, buying a used car can get tricky, but I went to four dealerships before going with these guys. Diana was nice, so was Jamal. Overall 4 starts quality on service, cars and pricing. I don't think I'd give any dealership 5, so 4 is good! And I love the car I bought. read more

sales manager said they charge a $500 fee if I pay cash. I believe he just said that to say he would give me a break and not charge me the fee. I just don't feel comfortable dealing with someone who makes stuff up at best or scams people with a $500 fee at worst. read more

Honest review: I visited Mazda on a Sunday awhile back and was very unhappy with their attitude and actually discouraged me from leasing. I decided to give them another try and I must say I was pleasantly impressed/surprised. Shelby is the best business manager I have ever worked with. She is honest, knowledgeable and super personable. read more

Ellyn M.-Feb.13,2021 The most AWESOME team of men and women,will only do business with this group. Tom S. And Michael S. are unbelievably helpful,patient and answered every single question. ROUTE 9 MAZDA the only way to go!!!!! read more

Don't buy into the "Promises Delivered" nonsense. Among the many immoral (and some illegal) things they do: inspect and sell cars unworthy of New York State Inspection, sell cars as "Certified Pre-Owned" that do not meet the criteria, warranty fraud both on the sales and service side, sell cars in need of major repairs without disclosing such (2012 Ford Focus, white Subaru wagon, looking at you!).. Sneak third party warranties on a sale of a car without customers knowledge.. Has anyone noticed their paper photocopied "License Plates" they use to test drive cars? The reason they go through staff every month should be no surprise! Management is compiled of a group of cowards who get off on taking advantage of both customers and staff. Thankfully Rt 9 has several other dealerships you can choose from, I'd suggest avoiding Route 9 Mazda. read more