I had an absolutely outstanding experience at Hudson Buick GMC! At 58 years old, I've bought or leased many cars, but this was by far the most seamless and satisfying purchase I've ever made. I drove all the way from Greenwich, CT, and it was 100% worth the trip. From my very first call with Michael Graf, I knew this dealership was different. Michael and his entire team went above and beyond to make the process smooth, transparent, and enjoyable. They set a new standard for what car buying should be. I couldn't be happier with my new Escalade, and I will definitely be returning for all my future vehicles. If you're looking for an exceptional dealership, look no further than Hudson Buick GMC! read more

A month they kept our car in wait, And not a single thing set straight. Over 40 calls, all met with air, Hudson's service? Zero to spare. $2,000 on rentals, gone, As we wondered what was going on. $600 more for a check in vain, Not even a fix, just more disdain. Elsewhere, we found relief, Bought a new car, sigh of relief. So here's the lesson, loud and clear: "Avoid Hudson, steer far and steer clear." read more

Hudson Cadillac Buick GMC - Auto Repair Near Me - Poughkeepsie, New York

I own a 2006 Buick Rainier, I called for 2 exterior handles to get to replace my 2 broken, plastic handles. $175 they said. I said for the 2 of them? They said no "each" Does that include installation? NO. Not nice on the phone at all. Like it was too small of an order. No Thanx. Picked up 2 that I bought on line for $65 both of them, here in 2 days and a friend & I had put them in less then an hour after viewing on utube, no wonder why businesses are going out of business, gouging the people. Hey Buick of Poughkeepsie on Rt. 9 Thanx for Nothing. read more

They had my car for over a month, still there and they always has an excuse. Was told my car was fix come to find out it was worser then I drop it off. I wouldn't recommend this place to my worse enemy this is unbelievable how they don't care and always lie to you. If you don't believe me, just look at the reviews because, I should of before I bought my car to them. Now before I do anything in life I will be searching for your review. I would of gave ya NO STAR but to post this you have to give one but honestly ya don't deserve NONE. read more

We purchased a new car and had a great experience with everyone, especially Shelly in the sales department.

UPDATED REVIEW: The service department's tech talent pool and management needs to be addressed. In March 2021, my 10 year old Buick started to experience the problem of battery draining. The many service appointments never resolved the problem. At one point I was advised that the battery drain was from the car radio, which needed to be replaced... this was at a cost of $1000. Problem - unresolved. The car battery was replaced, the starter was replaced, the radio was replaced, the brake assembly was replaced. Problem - unresolved. Additionally, the service department entered the work into the CarFax system incorrectly, thereby adding over 10,100 miles onto my car's mileage. The Mount Kisco GM dealership told me that this CarFax mileage oddity caused my car to have no trade-in value because the car was now 'mileage cannot be determined'. Hudson GM let the mileage problem go unfixed for the many months of service visits. Once the problem was pointed out to me and then to Hudson GM, Hudson GM would not fix the CarFax mileage problem that they caused. At one point in the many service appointments to investigate the battery drainage problem.... I reported that the brakes lights do not extinguish (sometimes) when the foot is removed from the brake pedal. They replaced the brake assembly for over $700, which did not address the reported problem. I had the car towed to Hudson GM because they wanted to investigate it in its 'dead' state. Problem - unresolved. My car was not reliable. The battery draining problem was getting more frequent. I had used all my roadside visits from Onstar. I was forced to start looking for a replacement vehicle. My communications to Hudson GM service manager went unanswered. I found this to be the worst part of the ordeal. If any of us behaved like that in our own work, there would have been 'heck' to pay. Bottomline... In the future, I would not bring anything complicated to Hudson GM for service. ORIGINAL REVIEW: I have purchased 2 used cars from Hudson GM. Each time, the process was good, efficient and solid. My salesmen were young and knew cars. Their 'no pressure' approach was spot on. read more

Hudson Cadillac Buick GMC - 2011 Buick - Auto Repair Near Me - Poughkeepsie, New York

Will never buy a vehicle here again... my truck had 35k miles when I bought it, now has 50k miles and there's a tapping coming from the motor. More then likely a lifter, their head tech says it sounds normal‍. Figured they'd help me or split the cost since I just went over my warranty by 2 k mile but nope. They printed out paper work, said tests were run blah blah... they already got their moneys worth from me. If you ever need work done don't bring it to this joke of an establishment because they only know how to sell you cars not fix them. read more

This is the go to place to have your GM vehicle serviced. Mike and Matt run a great dealership. Honest and Professional, wish I had known about them sooner. read more

Best place to buy a car! Mike was exceptional and we love our 2015 Escalade! Don't take the risk of buying anywhere else because you can have peace of mind each car is gone over with a fine tooth comb at Hudson. Our second vehicle purchase here in a year and will recommend to everyone! read more

Hudson Cadillac Buick GMC - 2015 Escalade ESV - Auto Repair Near Me - Poughkeepsie, New York

Solve problem quickly and efficiently. Owner called personally to take care of issue and did!

I came here to purchase a new vehicle after the transmission blew and my old vehicle that I had for 11 years I had no plans on purchasing a new vehicle but I decided to come to Hudson GMC to see what they could do for me, I met a wonderful young man named Holmes who was extremely professional with helping me with this new transition I purchased a GMC Terrain which I absolutely love, Holmes was extremely patient and professional and so glad that I did business here. I highly recommend this young man to anyone that comes into GMC to purchase a vehicle. Hudson GMC staff made this transition very smooth for me. When I came to pick up my new vehicle the owner of this business came by to congratulate me. If you're considering purchasing a vehicle stop by Hudson GMC in Poughkeepsie across from the Poughkeepsie galleria mall. read more

Hudson Cadillac Buick GMC - 2017 GMC TERRAIN - Auto Repair Near Me - Poughkeepsie, New York

Have been helping my daughter get a reliable used car. Yesterday, we did a test drive, & got the CARFAX report for a 2014 Nissan Versa S/SPLUS. Thanked the salesman & went home to do KBB research. Sent a very cordial email to the salesperson later that evening w/ notes & a copy of the KBB for the same vehicle asking why there was such a discrepancy for what KBB calls "typical listing price from a dealer." I copied my daughter on the email to model how a subsequent follow up is done. Sad to report that we woke up to what we both found to be a confrontational & condescending response from the same salesman: " ...If you you would like to arm wrestle over a couple dollars, I'm all ears. Anything more than that, then were looking at the wrong car. " Other content in his response said I used the wrong vehicle identification for KBB comparison. I took the data off the sheet HE GAVE US, & sent that as an attachment. So, I heard what he said & decided to move on after sending another email this morning to the owner of this business. Thought he should see what values were being represented by his salesperson. Approx two hours later the salesperson phones to tell me I incorrectly interpreted his words & he "didn't like my defensiveness" when I verbally told him I found his remarks offensive. Wonder what he'd say if someone spoke to his wife & daughter like this... Chalk this up to the typical stereotype of how a used car salesman operates? Maybe...maybe not...but for this customer, using Hudson Cadillac Buick GMC dealership is now out of the question.... read more

Hudson's has always and continues to be on top of their game. From sale to service, I'm always 110% satisfied after each visit. Friendly, welcoming and knowledgeable staff is what you can expect at Hudson's. read more

Hudson Cadillac Buick GMC - My grandparents purchasing their new 2013 Buick Regal 2.0 Turbo. - Auto Repair Near Me - Poughkeepsie, New York

See all

I brought my older cadillac to be serviced because the transmission was shifting oddly. I had an appointment for Saturday, but it wasn't until Weds that it was looked at. The code indicated TCC PC solenoid. The "transmission tech" put 2 quarts of transmission fluid and said that should solve the problem. If not, I would need a new transmission at the cost of $4935.34 plus tax. On my way home from the dealership, the light came on again. I took it to a transmission repair shop, and they replaced the TCC PC solenoid and it cost me $541.00. Did Hudson Cadillac not want to perform the work on my car or were they trying to get me to pay $5000 for a $500 fix??? Either their transmission technician is incompetent or they are dishonest. read more

If I am to be honest, my recent car buying experience of going dealership to dealership was not difficult. The Internet has made shopping and comparing vehicles very simple and if you know basically what you want, the decision comes down to relationships. That is why I'm the new owner of a GMC Sierra from Hudson GMC (and Cadillac and Buick too) I met late on a Saturday with Tim to discuss trucks. He was about the fourth person/dealership I met with and was far and away the most informed of the bunch (I ended up meeting 6 sales people at 5 dealerships, still the best I saw). He was pleasant, very knowledgeable about the truck and had a way to take my concerns for the truck (durability, quality, dependability) and explain why this truck fit all of those characteristics. He explained features in depth to my wife and I and made us feel at ease with this enormous purchase, even being as willing as to let me put down a deposit and walk out to look at another truck the next day. After meeting other people who were far pushier, or less knowledgeable, I'm glad I went with Tim and Hudson. I'm only editing this review because of the lousy service schedule on the weekends. The only damn time I can get my car in to be worked on and they're only open 8-12 on Saturday and closed Sunday. They do have an overnight drop box to leave the keys, but four hours on the weekend seems nearly pointless. read more

Brought in my car more than 3 times for the same reoccuring issue with the transmission. Everything was fixed on the car but the issue itself, the car was under a warranty up to 70,000 miles and at 73,000 the dealership decided to run a full diagnostics on the car and try to give me a quote at $6,000. Not satisfied about the service and don't understand how a costumer could be treated unethically and with no respect. read more

Purchased about 10 vehicles in the last 20 years (Glenn Dingee salesman) ALWAYS a pleasant and quick experience good prices on my trade ins and new vehicles. Purchased all new except for one certified Happy with all. Vans, Cadillac, GMC SUV's, large selection and if I wanted a vehicle with certain options that they did not have on the lot, they were able to find and deliver in a very short amount of time. I Highly Recommend, you will drive away with a smile! read more

Amazing job! Fast service and very respectful! I dropped off my car for an oil change, met a friend for a quick lunch and got a call before we left that it was ready! read more

My family and I have bought several cars from this location over the past 30+ years. My grandmother always spoke highly of the family owned dealership we citing that they even once had one of their own employees pick her up from a NYC airport. Class act. That must have been in the 90s because those days are gone. The service manager Dave is rude, short and lazy. They denied an issue I was reporting to them for almost a year. They only addressed the issue once corporate contacted them about excessive oil consumption in my GMC Terrain. A "repair" was provided at no cost. A year later GMC sent a letter admitting to the issue of excessive oil consumption and the dealership again stated they have already taken care of that for me. Now I am still having the same issue and they will not address it at all. They either don't stand behind their work or they don't have quality mechanics. I not only distrust this dealership but they also lead me to hate the brand I grew up loving. Thanks for nothing. read more

I was ready to depart on a long weekend trip when I realized my battery was dead I called the dealership and the service department prioritized an appointment for me as soon as possible. I brought my car in the replaced the battery which was under warranty in a timely manner understanding I had to get on the road . their attention to detail understanding my circumstances and excellent service was up and beyond my greatest expectations excellent outstanding service as always i'll be back when my lease is up to continue my relationship with Hudson GMC read more

I just purchased a used car from Hudson and was extremely satisfied! We have purchased a few used cars over the year and hate to say, I always felt like I was second class because it was a used car. ( happened at more than one dealer). NOT at Hudson, Tracy and everyone there treated me and gave me time. They really cared about their used cars just as much as their new cars!! The car was ready within a day and ready I mean completely serviced,detailed and perfect. I guess I just always went to the wrong dealerships but I would highly recommend Hudson! read more

Not sure if the business has new staff but it took me 3 visits before I was able to purchase a spare key for my car. 1st time I mentioned it, at check in. Upon check out I was told the person who does the keys was gone for the day. 2nd visit again at check in I mentioned I wanted to purchase a spare key, okay at check out no key. Again I mentioned it to him and he said they were gonna order the key and will call me in a week. No call was ever received 3months later I'm back again for my 3RD visit again I tell the gentleman I want to also purchase a key, okay he said. At time of check out guess what NO KEY. I said to him but I told you I wanted a copy of key when I Checked in and he replied that of I needed a key I had to stop by the parts window and order it there. Okay so he never told me this before and he didn't say it then either. I was talking to my friend and was telling her how disappointed I was with the service at this location and how I really need to find another GMC location because this would be now the 3rd time I'm asking to purchase a key. Don't know if he over heard me, but he came back with a key which I purchased. Not done yet. My car had the check engine light on i thought it was because I was riding around with the need oil change light on for a week. So when I changed the oil and light was still on i thought maybe I need to ride it around ( I don't know anything about cars)....After an hour, light is still on, I went to AutoZone they ran a code check and said it was a "Exhaust position system performance"... Today I call GMC to see of they know what that means and what can I do about it. They person who answered Ryan was not very helpful, didn't make any suggestions just said if I come on weekends they can't do any major work on car just oil changes and inspections, his tone was of someone who seemed annoyed by my call. I called another GMC service location located in Carmel N.Y and person who assisted me at the Carmel location was very informative..z she did explain that they do t do major work on weekends but I could bring in the car and they will run a diagnostic test and let me know what's wrong with the car and how much time they will need.to fix it and then they will work with me to set appointment for repairs. So I made an appointment with the CARMEL location and the Poughkeepsie location has lost a good customer. I prefer to drive a few miles further but get the service I desire and pay for 3strikes and your put Poughkeepsie GMC I won't be going to your location either when I'm ready to replace my car. read more

I Purchased a certified used silverado z71 from hcbg in November of 2017. I had a generally positive experience with this dealership. Although the vehicle had some issues before and shortly after i bought it They where all handled by hcbg no questions asked! I Dealt with Mike V as my salesman he was very friendly and easy to work with. Dealt mainly with Tanya and Ryan F in service who were excellent and really took care of me more than they where required to .Everyone in finance dept and the General manager where great.. Sadly the vehicle had major driveline issues (of course at no fault of this dealership) and i felt nessacary to trade it in. So i won't be able to deal with hcbg as my home dealer anymore. But i do recommend them. They treated me great "AFTER" the purchase!!! Which is the most important part read more

We have used gmc for our whole family's cars over 20+ years. My wife recently leased a new gmc and we didn't get any kind of deal. Other guys wanted us to go to them. They kept saying they'd give us a better deal like throwing the all weather mats for free or lowering our payments a little. We got nothing. I thought we would at least get a cover for the car booklet that has all the instructions in it but no not a thing. When I was looking at another car for myself our dealer said he'd be back and when I came back with the keys from the test drive he was at his desk with someone else and just said to call him later. This will be the last time I go to gmc. read more

We had a great experience leasing our GMC Terrain with Mark Bolger. We appreciated Mark being direct with what we could expect with the car and leasing agreement, quick to respond with any pricing concerns, and overall easy to communicate with. We noticed a few paperwork errors and Mark handled each with ease in a timely manner. We never felt pressured or swindled during our experience and we appreciated that the most. We plan to continue leasing with Hudson GMC because of this positive experience. Thanks, Mark! read more

I have two identical cars affected by the takata recall. One went to another GM dealer and the recall was handled in one trip and 10 minutes of waiting. For the second I thought it would be nice to go to Hudson as it was a lot closer to home. Big mistake. After waiting for 40 minutes, they told me that they needed to order the parts, frustrating. (The first dealer did this before we got there by requesting our vin number over the phone, nice.) When the parts arrived, I scheduled an "appointment" to have the work done. I arrived for the appointment at the designated time and waited, and waited. An hour-and-a-half after my appointment time my car still sat where I had parked it. When I requested my keys back they suddenly had a tech waiting? Maybe I should have complained sooner? I don't understand The point of appointments if the times are meaningless. What would I have been told if I showed up 1-1/2 hours late? Very poor service. I am sorry I didn't just drive the extra 20 minutes to the GM dealer who did the first recall so efficiently. I am sure there is some excuse, but that is all it is, an excuse. It will not give me my time back and it won't be accompanied by meaningful change. read more

A very friendly and kind atmosphere when dealing with Manny. He made my wife and I feel very comfortable. Which is not our general experience in our retail history. Most places give us a colder response as if we are not welcome! Manny was the exact opposite. He was knowledgeable, funny, and kind. He and Matt gave their best efforts in an attempt to accommodate us. Unfortunately we were unable to do business with them at this time. But we will be back when the time is right. read more

They are good at finding issues that other places miss. Very comfortable waiting area.

My first and last time getting serviced at this dealer. Had an 8:00 appointment for oil change, tires rotated, plus had a clicking noise coming from front tire. They advised me that it was also time for transmission service.. Ok no problem. THREE hours later they finally finished my car which consisted if oil change and changing the lug nuts on my car, tranny didnt need to be done... Three hours for an oil change and lug nuts is just NOT acceptable. Plus there was a slew of people waiting just as long or longer than myself. They totally overbook, they could care less how long it takes them. I would not go here nor would I buy anything from these people. They have ZERO customer service skills. Plus the setup is super small, people waiting are bumping into each other, the service counter is right there so we get to hear all that noise as well. There's one lousy bathroom that not only the service people and customers use but the salespeople as well. Very poorly ran operation!! read more

New Buick paid 60K and need to wait two weeks for a loaner... and even then they say it is a maybe.

This time I took the complimentary trip to the mall instead of waiting in the lounge while my car was being repaired. Great customer service! Tanya is very welcoming and always kind. read more

Worst experience for getting a car ever! They told my wife and I they could get us the car we wanted. Turns out they didn't even bother calling the other close dealerships to get the car. Very pushy salesman. Had us do all the legwork with the insurance. Treated my wife like crap. Never will go to again. Nothing but broken promises. read more

Have had to come back many times to get basic recall work done completely and properly. I understand some parts may need to be ordered, but a pack of foam padding (to eliminate vibration of the subwoofer) should be cheap enough to stock. As for the rear defogger recall, the original recall disabled the feature during remote start. Since Jan, Cadillac has a solution that retains functionality of it, yet the 'old' version of the recall was done instead of the complete/proper task. When I asked about the recall and update specifically, I was told to bring the car in, and again sent away to order the part and come back again on another day to have it installed. This has been the story all along - very disappointing. The one positive has been Ryan, the service advisor - he has been rather good and is the reason I gave the score as high as I did, otherwise it would be even lower. I don't know about sales - I bought the car elsewhere. Just disappointed in the service department, overall. Funnier still - I created the above text when Cadillac sent me an email to review the visit, so I entered that text for the survey. Even with the low rating, after completing the survey, they asked me to post this same review on Yelp... wow, that's pretty crazy. So, I am obliging and posting it as they asked! read more

We worked with Justin Cook - you should too. He was excellent, professional, helpful and consistent. We live in NYC and over the Christmas holidays thought - almost on a whim - that we'd car shop while we were upstate. My wife's parents live a few towns away and as we worked through some of the local dealers we finally came across Justin in Poughkeepsie. I own a business in NYC and can be very skeptical of salespeople, until I find a great one. Justin was patient and friendly and as we returned with more and more questions he was flawless and always responsive. It didn't matter what level of detail we were asking about or how odd our question might have been he was patient and informative. We'll be back to buy our next car from Justin too - he earned it. read more

We continue to be impressed with the level of personalized service we receive from Hudson Cadillac! We always take advantage of the pick-up and drop-off service they offer their customers. We recommend this dealership to everyone looking for a new or used car. Keep up the great job! read more

Stopped by to look at used vehicles. Met Cliff Kearney a sales person. He was very polite and accommodating. We told him we were just looking. He answered all our questions and made us feel free to look around. He pulled two vehicles out that we wanted to open up and look inside. Very glad to have met him, he was totally non-aggressive, approachable and friendly. read more

I first took my 2013 XTS platinum here for warranty work as I had a leaking timing case.After getting my car back I started to experience some engine noise so took it to the dealer I brought it from where it was discovered upon engine tare down that a shop rag was left in my engine and it soaked up oil which caused the noise I was hearing. I contacted this Cadillac dealer as they are the ones that did the work on it and they picked up my vehicle towed it to there shop put it back together. I was informed by Ryan that there was no engine damage and all was ok. 2 days later my car broke down on the highway... broken engine rod. They sent a tow truck to pick it up again(2nd time) After this repair Dave from service ask to drive it around a few days which I was ok with. When I got my car back from the very 1st day it would not retain any settings such as seat position,radio station,HUD etc.I also had damage to my driver side fender and rear trunk area had about a 2 inch gash in it. Took it out that weekend and on the way home there was an awfully foul odor the entire ride home, once home when I turned off the car and it was dead. I could not unlock/lock doors lights were flickering just some really strange things were happening. The car would not start could or be jumped it was just dead. Lucky me I did not stop for gas at 2am. My car was towed again to their dealer (3rd time).I informed them about the damage to my vehicle and what was happening with it.They informed me that my battery was swollen and leaking. Looking back at that situation I wonder why my car was returned to me in the 1st place as it is my assumption that when Dave was driving it around it had to be doing the same thing(not retaining settings).They replaced the battery did a ok job on the front fender but a horrible job on the trunk area. When the car was returned it was not washed, compound all around the fender area and all over the trunk area, it literally looked as if someone just dumped baby power on the trunk and this is how my car was returned to me (I thought every car gets a courtesy wash no?)Also my passenger seat was all the way down and pushed back and I had black smear marks on my light colored leather interior and mysteriously my passenger side headrest would not lock in place anymore and the bottom center of my Navigation touch screen was non responsive. After washing the car that weekend and inspecting the areas that were repaired the trunk area has severe hazing I guess no one actually inspects the work done here in these instances. I am a work at home Global systems administrator so I do not drive the car very often or very far so about 2 weeks later I went to visit my daughter and my check engine light comes on. So you know what this means right??? another call to the dealer. They picked up the car again(4thTime)at this point I was extremely frustrated and explained all the things that had went on with the car the condition it was returned in and what was not working such as Nav screen, headrest and paint job they did on the trunk area.For the record I wash/wax all my cars I do not use a car wash it all gets done by hand so I know where ALL my imperfections are. Keep in mind through this whole ordeal I never once raised my voice was argumentative or verbally expressed my displeasure with emotion. They had my vehicle for almost 2 weeks for what I was told was just a loose hose none of the other issues were addressed. I cannot use my Navigation as the lower screen is not responsive where the space bar is. Had none of these issues prior to this. The icing on the cake is it seems someone ignored the front warning censors that let you know when your about to hit something as there is a small gash in my lower front fender that was not there previously but hey my check engine light is not on yet so I should be happy right?!?!? Also no courtesy wash :( So THEY leave a rag in MY engine which started this situation and this is how it was handled and despite all of the things that went wrong here if the issues that I reported here were addressed I would have never posted a thing. They did provide a loaner each time they had my vehicle and delivered it back but that just does not negate my experience. Only good thing that may come out of this is I may just trade it in and get that new CT6. I hope the owner see's this post. read more

When I bought the car, certified pre owned, the girl showing me how to operate options said my car did not come with the 30 day free trial for WiFi. Later I got an email telling me my free trial was ending. I asked one of the GMs about it who also said I had no free trial. When I asked the company, yes I sure did have it but by then it was over. So now I'll never know. I'm not paying for it to find out it sucks. Never mind the fact certain people there do not listen to you and talk over you. For example, all the windows had a permanent water drip staining. I mentioned it multiple times while working on purchasing and kept being blown off. When nothing I did made it come off I returned and had to wait over an hour to fix what should have been done before I bought the car. My first free oil change took THREE HOURS. 1 1/2 for the service and apparently another 1 1/2 hours to program a key when it was done wrong the first time. All these little things make me question competency for larger issues. I won't bother with the second free oil change and unless I am forced to deal with them due to a warranty I won't be back at all. read more

I just purchased a Buick Encore, the purchase and salesman was outstanding. This was a professional classy establishment that I would recommend to my family and friends. Thank-You. read more

I had an 11:00 appointment for an oil change and overall 12K mile inspection. When I made the appointment, I told them I would wait for the car. After waiting 50 minutes, I saw that my car was still in the same spot. I walked in to ask when they were going to take my car and I was told there were 3 cars ahead of me. The gentleman at the service desk was rude and did not have the courtesy to tell me that my car was not being taken at the time the appointment was made. I told him to give me the keys and I left. He didn't even apologize for the wait. Terrible service!!!! They were nice in Sales when they leased the car to me.... they should have the same appreciation for the customer in the Service Dept. read more