Incompetence and time-wasters. I bought from MCAS on many occasions, every purchase was unsatisfactory. I had to call them on multiple occasions to understand where my order was and wait weeks to see shipped items that they had in stock. The reason for this review is related to my last experience. I`ve called MCAS in Auburn to check if they had in stock, in the shop, a specific article (Dainese Scout 2 Gloves). They confirmed that they had it in stock and I agreed to go to the shop for the pick-up. After spending 45 minutes in the traffic and arrived in the store, MCAS staff told me that the item is in stock in the system but they don`t know where in the shop, inviting me to have a look (9.00 am - shop empty). After 20 minutes, begging for some help given the mess in the area where the gloves are exposed, they simply told me that the item is probably not available. Don`t get me wrong, it can happen, but if I link this experience to the previous ones is easy to understand when I think to MCAS is simple to associate the idea of "Incompetence and time-wasters". I will never buy again from them I will recommend doing so to all my friends... just avoid them. read more

I feel bad having to write this review because most of the staff I spoke to were absolute champs who love their motorcycles and were very happy to help. However the experience I had in buying a new battery was like something out of a movie. I had to buy a new battery for my motorbike. This place has everything or could order in everything which was needed for a motorcycle. I went there and discovered that they didn't have my battery in stock. They tried to sell me upgraded batteries (i.e. acid gel and lithium) but I wasn't ready to buy an acid gel battery and the new $40 charger needed to charge it and the lithium, I was told, might damage my bike as it was an older model (1991 to be exact). After quick drop around at a few different auto stores, I soon learned that MCA had my battery at the cheapest price. 40% of the cost of some stores, wow! I called up and found out that I was able to order it in, I then was told that they could not order stock over the phone as all ordered items must be paid for beforehand. Trip number two to the MCA Supermarket. I went in and ordered my battery, after they tried to sell to me the more costly acid gel and lithium batteries again. I was halfway out of the exit when I realised that I hadn't paid for it. The one thing that had stopped me from making the order over the phone. I went back and was informed by the staff that items that are ordered are paid for on pickup only, not before hand... OKAAAY! Good news, the battery came in two days (super quick shipping, thumbs up for that). Trip number three. I went in to pickup and pay for it and they couldn't find it at first. It had been placed in the holding section without any labeling, so I was lucky that no one else bought it instead. I'll keep coming back here as it has the best prices, largest range, and most helpful staff; but holy-cow that felt like such an unnecessary experience. read more

I bought a helmet from the Sydney store online and everything about there service was excellent from the speed of delivery to the after purchase support. I had troubles with a product and they were very accommodating at fixing the problem. They were quick at responding to emails from me, the manufacturer of the helmet and relaying back to me. 10/10 and would love to do business with them again. read more

Not a very nice place at all. They treated me like I'm stupid, told me "you get what you pay for" when I took back my $180 RJAY boots because the Velcro came off in 2 days of riding...they told me (because there was a spec of dirt from a raining day of riding) that I must have fallen off and told me I own a dirt bike (I don't ride a dirt bike.......to work?). I highly do not recommend this store and would prefer to go into the city to buy my gear. They're jerks. Worst customer service experience ever. read more