Too pricey and the amount of food you get for the price isn't a good value. The quality has dropped over the years.

This is my 3rd time coming to this location. Terrible service. Myself and another couple in the store, no one else. Took 20 minutes to get my soup and half sandwich. 2 employees in back chillin by the stove talking about the baby daddy. I just wanted my food. On top of being slow, they are also rude, bad combination. read more

McAlister's Deli - Salad Near Me - Sterling Heights, Michigan

I don't normally leave reviews, but after this experience? I have to speak up so others don't get burned like I did. I placed a $55 online order with the Sterling Heights McAlister's Deli at 7:38 PM, for pickup at 8:15 PM. Their corporate website AND Google listing clearly state they close at 9:00 PM. I arrived at 8:15--well before closing--and found the doors locked, the lights off, and the manager inside with her small child, refusing to open the door. No food. No call. No refund. Nothing but attitude and a blank stare. I tried to speak with the general manager the next day. His solution? Rudeness and refusal. They kept the money for an order they knowingly didn't fulfill, and neither he nor the on-site manager took responsibility. No apology. No refund. No decency. Let me be clear: * You accepted my money, knowing you wouldn't make the food. * You closed early without telling anyone. * You offered no refund and zero customer care. That's not just poor service--it's dishonest and unethical. I've reported this to corporate and filed a consumer protection complaint with the Michigan Attorney General. If you've been scammed by this location too, I suggest you do the same. Until they fix this, I'll be warning everyone I know to stay far away from McAlister's in Sterling Heights. I hope that $55 was worth the reputation you just lost. read more

Ordered the black angus club which was tasty and filling. The regular order is basically two quarter slices of an entire sandwich and each 1/4 slice is very thick, impossible to take a full bite out of the sandwich. Taste was excellent, high quality roast beef with thin slices of cheddar and Swiss, onion and creamy horseradish sauce. I would order this again easily. Mac n cheese side - decent taste and texture but very small portion, the size of very small ice cream scoop. This place is fairly new, a large space with plenty of seating. Convenient service feature is you can order from your table by scanning the QR code at your table. read more

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First time experience I got the mephian(12in) my lady got a French dip(6in) and we shared the cornbeef spud came up to 40$ well worth it feng shui was cool modern dope islands n lighting there's more but you will have to find out when you go I fasho gotta double back around read more

McAlister's Deli - Mephian - Salad Near Me - Sterling Heights, Michigan

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Food was excellent. Service was good. Price was a bit high. For a restaurant that opened less than a year ago, the inside was dirty and graphics were already peeling off the walls. Bathroom was very dirty. For two sandwiches, it was a bit slow to get as well. There were no other customers inside while I was there. read more

McAlister's Deli - Salad Near Me - Sterling Heights, Michigan

Nice new clean deli. Very spacious dining area. Very attentive friendly staff. I had the New Yorker, pastrami and corned beef stacked with Swiss and brown mustard on marble rye with a side of potato salad. The New Yorker was perfectly sliced pastrami and corned beef the Swiss cheese was melted and the right amount of brown mustard. Very flavorful. The potato salad was vey creamy. Really liked it was mustard based. Plus there was a pickle. No sandwich is complete without a pickle on the side. Coke products are sold here. read more

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First visit to McAllister's deli this is what our visit was like we ordered a Italian and an Italian shouldn't come with mayo or mustard when you asked for oil and vinegar, but they gave us mayo so they had to remake it that our replacement sandwich came with mustard and oil and vinegar dripping it was disgusting the worst sandwich I've ever eaten and only a few bites of it. I would not recommend this place. They gave us our order without our chips. Had to go back gave us our order without our cookie had to go back in not to mention remaking the sand itself, which was horrible and they couldn't seem to get the sandwich, right ill not be back You shouldn't be making sandwiches. if you can't get an Italian, right read more

McAlister's Deli - Italian botched - Salad Near Me - Sterling Heights, Michigan

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The customer care experience has been nothing short of of horrible. My last order was missing items and was 10 minutes late. I completed the survey they sent and received an email from Kim, the general manager, asking me to call. I call the next day and was told she no longer works there -- and hasn't in awhile. I explain the email I received the day prior... nothing, no comment, no effort to help fix the issue. I ask for a manager -- more of the same. Kim no longer works at that location. Zero help otherwise. This was my second visit to the restaurant. The food is pricey, but not bad... the help at the location leaves something to be desired. First time there was for a pick-up and they forgot my drink, I realized it before leaving. The restaurant was empty and the staff just seemed to be confused and with no interest in helping anyone. Second time, again a carryout - staff was a bit better, but still seemed confused and unorganized. Despite placing and paying for my order online, it doesn't look like they make the order until the customer arrives --- which means you wait and wait. Zero communication, zero help from the counter help. Both times at McAlister's has been a poor experience. It could take some time for a new restaurant to get their act together --- but, my second visit was just as bad and the follow-up from the General Manager that doesn't work there and the reaction from the staff seems to confirm that this store is poorly operated. I find it difficult to trust a staff with my food when they can barely help a customer. read more

McAlister's Deli - Salad Near Me - Sterling Heights, Michigan

I like this place but for crying out loud. You charge $2.00 just to replace the bread on a sandwich. Panera doesn't charge a thing if you were to change the bread. This is robbery.. read more

This building is so nice from the outside. I was hoping for Real Rye on my Reuben:( Marble Rye Did not cut it. I was hoping for a real Deli:). Great Location but not a real deli. Broccoli had no seasoning read more

We've been waiting for this to open for a while, and wondering what the building was going to be. It finally opened and we've ordered a few times. If you do decide to go, sign up for the loyalty club in advance. They also have a decent app. I'm torn between 3 and 4 stars because their food has been inconsistent. Sometimes it's well put together, other times not so much. We've also waited a long time at the window and had to honk just to get someone to get our order. But they do have some tasty options, so check the menu. read more

Saw this place under construction for the last 2-3 months. I had extremely high hopes for a new deli place. Sadly it was a flop in my book. I have been to front page, bread basket, dilly deli and even house of Ruben. And love the size of the sandwiches at 12+ dollars you are getting good value. Usually those sandwiches are to big to eat in one sitting. I tried McAllister Club sandwich ( which is a signature item) very very skimpy and almost no bacon and looked like 3 pieces of bread. I have been to many family restaurants and paid about the same price for a club sandwich which was more filling and fresher ingredients. (Real Turkey). My side salad was bigger than my whole sandwich combined. Which to me would raise a red flag. Staff very friendly, atmosphere very relaxing kind of a Panera feel. Adequate parking, good location, just very over priced for a deli sandwich. Best of luck to the restaurant may possibly try again. But highly doubt it knowing there are better options available on the same street. read more

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Food from what we did get was great Had to force them to give us all of what we ordered. The rudest staff you will ever meet. How do you hire that many incompetent and inconsiderate people. Its franchise owned of course why would they care? Spent over 200$ on our order when i could of done a better job putting the order together myself not to mention all the rude comments and looks from the staff. Its a shame how i called placed my order and was told i cant wait all day on you...while ordering for 7 people it does take some time. Upon the manager taking the order he refused to label them which is okay nobody is required to do that but after taking the credit card number just hangs up in my face. Had to walk back in twice and basically beg for rest of order. What a shame food wasnt bad but we will never as a company order from them again good luck competing with Panera with that service. read more

My service was great.Gloria was absolutely the best. will definitely come back and I will tell all my friends to ask for Gloria when they come in. Excellent food also. read more

We got the New Yorker and the French dip.. both sandwiches were great. Will definitely be visiting them again. read more

McAlister's Deli - The New Yorker with chicken tortilla soup! - Salad Near Me - Sterling Heights, Michigan

Only two stars cause the food is good but can never get my order right every time I order my sandwhich on white bread 9/10 my sandwhich will be made with wheat bread read more

Really great lunch at Mcalisters! The staff was very welcoming and friendly. The subs were toasted and really awesome!!!!!! I would recommend this place highly! Lots of great things on the menu in addition to the subs! read more

Italian sub was delicious however chilli was all meat no beans I really disliked that. I also had to pray very hard over my food because it was delivered through Doordash but they didn't fold, tie, nor SEAL my bag of food or my drink didnt feel everything was safe to eat...Would've been great besides that. read more

My family and I were across the state and had a disappointing experience and were given comps for 3 meals. It was the east Lansing store. I guess that since they are a franchise and not corporate, this store could not accept the voucher. The nice lady at the counter spoke to her manager (Frank). Frank was nice and due to the circumstances actually honored one of the certificates. Knowing we live in the area, Frank went above and beyond to correct what the other location gave to pacify the issue we encountered. Thank you for taking ownership of the situation. So glad there is a McAllister's on my side of state and town now. Food is great! read more

Food was great, ordered a chicken Cesar wrap with a side of fruit, it was very. Food came out fast and the staff was very friendly. The menu is massive so will be back to try something new each time. read more

My husband and I ate there last night and let me tell you...we will definitely be back! I had the Pecanberry salad and it was delicious. It exploded with freshness and flavor. One of THE best salads I have ever had. My husband had the Southwest salad and a cup of chili. He was equally impressed. The staff was very polite and came to our table 3x to ensure we were enjoying our food and to see if we needed anything. The prices were extremely fair for the portions you'll receive. I am so geeked this establishment is near our home!!! read more

Yummy! broccoli cheddar soup and the McAlisters club sandwich was good! Not to expensive and filling. The inside was clean and comfortable read more

McAlister's Deli - McAlister's Club - Salad Near Me - Sterling Heights, Michigan

I was so glad when I saw one was opening up in Sterling Heights because McAlister's has always been a favorite of mine. They weren't crowded at all when we went on a Friday evening. It was clean inside, the staff was super friendly, and our food arrived to the table fresh. We'll definitely be back soon. read more

McAlister's Deli - Country Potato Soup, Kids Pizza, & Chicken Tortilla Soup - Salad Near Me - Sterling Heights, Michigan

Made an online order and arrived 1 minute before it was said to be ready. Pulled into the drive thru pick up. One car was already there waiting for who knows how long. I waited 30 minutes with no movement before deciding to call in. After a brief conversation, the window opened and food was finally being handed out. Nothing offered for inconvenience and my sandwich was soggy from probably sitting for 30 minutes. Will not be returning to this location. read more

Ordered Southwest chicken salad, the avocado was way overripe, black. They sent the wrong dressing. The Italian sandwich was terrible and the ham was way too smoky. The chicken pecan salad was good. The tortilla soup was so salty. I couldn't eat it. Never ordering from here again. read more

I stopped in to grab 2 slices of Carrot cake today and the slices were sooooo old and hard and very unpleasant! Why would you sell someone some cake that has clearly been sitting out and had gotten stale. Totally disappointed, was not edible! Will not be returning! read more

Don't waste your time. 40 minutes to get a sandwich and when I asked how much longer I got yelled at "not my problem" obviously I won't be back. To many other places to eat nobody needs that nonsense. read more

The Club was delicious with fresh lunch meat. The Spud max was really max with ham and turkey mixed in. And the iced tea was fresh brewed and really flavorful. Definitely recommend. read more

I was at McAlisters Deli on Wednesday lunch time. I had the half of a sandwich and half of a salad. I had the McAlister double club for the sandwich and a half of Ceasar Salad. By Wednesday night I had terrible stomach cramps. I was sick for 2 days. I won't be going back there again. The service was also extremely slow. read more

What a great new place. It appeared very clean. My husband enjoyed his Reuben saying it had good flavor. I was pleased with the Veggie sandwich, well balanced and not mushy. There are a variety of meat based sandwiches on the menu but pleasantly, a few vegetarian options not just in sandwiches but other menu options as well. Basically your whole family will be happy. read more

Placed a pick up order through the drive up window, waited over 10 minutes to even be acknowledged. Tried adding a lemonade on to the order due to my sugar being low and was rudely denied by a lady who laughed in my face when i tried to pay for the lemonade. Worst part is the lemonade dispenser is right next to the drive up window & they would not give it to me. something so small could have been done but now will not be returning due to this bad experience. read more

What a wonderful experience!!! We went on VIP day unknowingly. We were invited in with open arms. After we ordered, we were told everything was on the house!!! Kim was wonderful. She spent quite a long time with us, giving us the background. The food was excellent. Corned beef was lean and attacked high. The mac and cheese and chili were also spot on. We most definitely will be back. It's a must try!!! read more

Stopped in for lunch 4/18/23, good food average service took 15-20 minutes for food, figured busy at prime lunch time. Took wife for a late dinner to try the place, ordered at 6:51, people complaining on where food was should have been dead giveaway. I had to ask where my dine in order was at about 7:20 and they lost the order, they also lost a call ahead order that was sitting by our table. Workers (i understand hard to find in todays world) standing around not assisting, they could care a less and nothing for inconvenience. Food was good except for Potato soup, first time was thick and tasty, this time was very watery like it was watered down. With all the other options in area i will be avoiding this place unless i have 30 minutes to wait for food. read more

The food is excellent. I love the chicken caesar wrap. The baked potatoes are huge and delicious -- just have a hard time paying $10 for a potato. Really wish they had a drive through instead of just a pick-up window. I waited almost 10 minutes before anyone acknowledged me...and then told me I had to go inside or place my order on the App. I parked and placed my order on the App. The entire time, nobody drove up to the window so they probably could've taken my order right there and just had me pull in to a parking space if anyone drove up behind me. Just a little disappointed in the customer service. read more