Paid over $1,700. They said our home was bug free after 4 visits. However, it was not. Their warranty is only 30 days. They are not very thorough. I feel we were taken advantage of. Will never use them again. read more

Multiple problems at a residence. They handled everything quickly, professionally and thoroughly. Highly recommend

My yard looks great, but they left my gate open and my dog got out, It's a miracle my dog didn't get hit by car. I cancelled service with Bug Out for the same reason. read more

Please be aware that if your air system stops working after business hours. McCall will not come out to your house. Mine broke down on a Thursday night. I contacted their answering service, which was inundated with calls on a sweltering night. I was told they would pass the message to McCall. I called McCall on Friday morning and was told by a less than polite office person. That McCall does not offer after published hours repairs. I was told that the next available appointment was Saturday at 5PM. parts of two days, and one full day without air is unsatisfactory. Plus two months prior to the breakdown I had the summer system inspection. This is not a company that is responsive to the needs of their (former in my case) customers. read more

I rarely write reviews but with the service I received this weekend it was a must! The process to make an appointment was seamless thanks to Amber. She was patient, friendly and efficient. We managed to snag a last minute appointment because she called around to see if she could make it happen. Jeff was very responsive and addressed any and every concern we had. Our technician, Kahlil, came to the appointment on time and was very thorough with his WDO inspection. I definitely recommend McCall's and will use them again! read more

Extremely shady and deceptive business practices. They will enroll you in a service for a period of time, and then continue to send people out and charge you AFTER THE LENGTH OF YOUR COMMITMENT IS OVER. Nowhere do they mention that you will continue to be charged AL-A-Cart and that they will continue to send people out to "service" your property unless you CALL and request them to stop. From what I observed, they are using water downed chemicals that seem ineffective against common Florida pests. Combined with there shady, deceptive business practices and unhelpful 'it's-your-fault' customer service, it isn't surprising people don't recommend McCall. Highly advise to stay away read more

We've had them for our termite, pest and lawn for quite a number of years now, and they were okay. Recently they seem to be too busy to take care of current clients. For example, it took 12 days from when we first called about either ants or termites, we weren't sure, for them to come out and treat for them and that was only after I complained that they wanted to schedule it for what would've been longer. In general they seemed to be better a few years ago and now just their service is dropping. I hope they get their act together again. read more

I called McCall to get a quote on how much it would cost for them to come out to my property to set up traps for rodents crawling in the walls. Customer service lady would not even give me a range of how much it would cost for exterminating rodents out of the walls. I called few other companies and they all gave me a price or a range of how much it would cost. Very unprofessional business practice to send an inspector to the property, charge a fee for the visit and then potentially get slapped with additional high cost price. read more

Do not use these people. Trust me do not use these people. The first time they came the tech didn't go around the outside of the home and knock down Cobb Webs or Dirt Daubers or anything I just told myself next time they came I'd ask for a different tech. Well months later I made appointment because of ants, they were supposed to be here on a Friday morning between eight and 12 at 1 o'clock in the afternoon I call and get the answering service the tech calls me an hour later and tells me that he's on his way now after I called and complained. Unprofessional an unorganized. read more

They do not follow through. Do not prepay them. They say they can fix encapsuled crawl spaces and they can't. The rat removal is a joke. That was 2800 dollars for about 300 dollars work I did not need. And the cleaning and repair of encapsulation was not done. If the worker you get is from the u.k. if you can't get your money back, insist on someone else. He is terrible read more

My neighbor uses McCall's and his yard always looks great. They also do a good job of keeping the debris out of my yard.

Great service from McCall's. The customer service rep answered all our questions and even emailed all necessary information to me. I like that McCall Service is a part of the local community and involved with the Ocala CEP. I only patronize local businesses who give back to the community. Highly recommend McCall. read more

Two years ago I lost a lot of my back yard to sod worms. McCall tech misdiagnosed the problem and a second tech came and verified the misdiagnosis. Well approx 3 weeks ago I called McCall's again and was told that it needed a fungicide. Well guess what the trouble has spread all over the back yard and it appears to me the problem is sod worms again. Meantime I'm looking for another service . Not again. read more

We have had McCalls for several years, and had been somewhat satisfied, however in the past year the technicians stopped cleaning the eaves from spider webs and the most recent tech called to do service I told him I would be available at 4p.m. and he said he couldn't make it, I called the office and after holding for 20 minutes a woman said she would have a supervisor call and get the service scheduled, more than 6 weeks later and I have not heard a peep from them since. I called today and cancelled our service, I don't know if management or ownership changed but I would not recommend McCalls to anyone at this point, I updated Mccall's to 3 stars because later in the day a Manager phoned me, ery apologetic, they came and serviced our home free of charge,, so we are giving them another chance. read more

I've used mccall (previously enviro) for years for their quarterly bug service. Affordable friendly prompt service! And when i did notice any pests between services they had someone out to respray within 2 days! Recently added lawn service. Too early for results of my lawn, but my neighbor has used them for about a year and their lawn looks amazing! read more

Have used this company since 2013 and the past year and a half my yard has gone to crap. I've found out that the former branch manager was using watered down and not commercial grade products to solve my lawn issues. I called to cancel and complain and the new branch manager came out(Paul) and said he will make it right at any costs. I hope so since I had to replace my yard with 3/4 of pallet worth of sod. I believe in second chances I am eager to see how they resolve my yard issues. More to come..... read more

McCall left my yard at total mess...and absorb zero responsibility since they were not able to identify and treat the issues timely and efficiently. read more

I was with Nelson Pest Control who did a GREAT job until they sold to McCall. My formerly beautiful front lawn is now brown. I complained about it a few weeks ago, and was contacted by a "manager" named Lee. Rude, obtrusive, and more interested in telling me how smart and educated he is than in keeping my business. When I complained about the lack of service and the fact that he interrupted me and did not listen, he told me I was "getting personal". What a child.. First, they blamed it on mower stress, then lack of water (my water bill was $460 last month), and when I told him the age of my lawn, he took off on that and said that was the reason. I thought perhaps it was fungus. They spray every month, so I couldn't think of anything else it could be. Bottom line is, he has no idea, but he sure loves to talk. After promising to come back and look at my lawn, he never called, never showed, and my lawn is ruined because of them. He only called back after I called and canceled my service. If I could cancel twice, I would. They are awful. I got two guys from Crenshaw to look at my lawn, and guess what? Full of chinch bugs! So that's how smart he is. Can't even diagnose chinch bugs. I would not hire them. There are much better companies out there. read more

Been using McCall lawn service for almost a year now. I run a lawn cutting service myself and they do my lawn! Our technician is well trained and knowledgeable in determining what is needed to keep our lawn looking healthy, however I've already gotten the your watering too much or too little speech when I go with what is recommended for my area. I definitely recommend them over some other top companies in this area and so do my customers with the best looking lawns! Fairly dependable (I've only had one problem getting service on the day I requested and they comped me that month for my troubles) and reasonably priced. read more

After using McCall pest control for over 5 years, I can say that they started out with a much higher rating. Unfortunately, they have declined to a status of less than one star in the past year. Their customer service is abhorrent...the only time they return calls is if there is a payment due. We consistently continued to have pest issues and the service techs seemed unconcerned and incompetent. In my frustration, I asked several times to have a manager call and heard nothing. I simply cancelled, hired Ecopest, and now have NO bug problems. I will never recommend this company to anyone...they don't care. read more

Mildred O -This is the worst company I have ever encountered after paying $1,500.00 up front for McCall Service for Pest Control. You want to stay as far away as you can from this rip off company. They started off Breaching their Contract and Continued to ignore their commitment to their contract or their schedule provided in writing. Their main service person was incompetent and knew nothing about the professional aspects of his job or the contract that was provided to me for the services. After 2 months of their of ignoring my request to service the pest control problem and only catching one Mouse by their service person and placing huge traps to catch small mice, I asked again for a professional person and my money refunded. Scott Davis said they would send out someone else and that never happened. If you want to loose $1,500.00 up front for poor poor service and continuous breach of contract along with pure frustration, you have got the right company, McCall Service. They have a good upfront game to make you think they have the top of the line service but you get nothing but constant headache. The Regional Manager Dustin is worse than the non professionals that he send to your house for pest control. After 2 month's of this unprofessional work that their person knew nothing about and didn't even know how to trap a rodent. The person living in the house had to tell McCall what kind of traps to get and he couldn't even do that much and When I told them in writing I did not want the same unprofessional person who knows nothing about the work he is supposed to be doing and just wasting time, Dustin, the regional manager came up with some crazy reason about there was an opening in my screen and the window is opened so he could not come back until it was fixed. Over two months, The professional caught one mouse breached and ignored their McCall Service, Inc. contract 100% of the time and the poorest service for $1,500.00 they refused to refund me for doing nothing but frustration when they decided to show up. They need to be thrown under the jail for their flehm flam service rip off. read more

Ww have been using McCall Pest Service for over 10 years and find them to be the top in their field regarding lawn spray service. Their technicians are well trained and extremely knowledgeable in determining what is needed to keep our lawn looking healthy. I highly recommend them! Honest, dependable and reasonably priced. I can't tell you how many people tell us how good our lawn looks. read more

2+ years of McCall for my lawn. Recently installed 3 pallets of sod because they did not control bullet grass. Now have duckweed spreading out of control. I stayed with them far too long. Not very responsive to complaints in my experience. 2 other neighbors in my neighborhood who used McCalls cancelled before me. Current problems are on me - advise you try someone else. read more

Terrible customer service. Was told the technician would arrive between 8:00 and 11:00. They never no showed up nor did I receive a call. When I called, was told the technician called in sick. They did not appear to care that I had arranged to be home and was told there was nothing they could do. This is the third time this has happened. read more

I just wanted to compliment Pablo Velazquez,my Irrigation Technician, on his friendly attitude, knowledge, and professional demeanor. In a society where it's difficult to find good customer service, he epitomizes great customer care! Thank you Pablo. Your a breath of fresh air! read more

The best priced and the best service I could have asked for. My yard is fertilized and all the bugs have been taken care of and the yard is looking great! read more

I was in need of a new pest control service upon my move back to Jacksonville in my old home. I was shopping around because the service I used previously was a little too expensive. I remembered the "call McCall tv ads" and actually called McCall! They were responsive, quick to service and attentive to the needs of the home. Would recommend to anyone asking for fast, efficient, friendly service! read more

When I called around to find out prices and services, the business that stood out to be the most professional was easily McCall. Give it up to the front desk. I was pleasantly surprised that the service worked around my schedule and was very professional. I began service just before Hurricane Matthew came though, and after that fun week, I called and McCall came back out to re-treat at no charge. Good customer service, friendly, and the best deal around from a well known business. read more

McCall has only come out for one service so far but they have a very friendly staff who seems to really care about what they do.

I used McCall for two years for my lawn. The first year was 4 stars the second year was a flop. I had to keep calling them back about weeds. Bad patches in my lawn got worse. It is in no way the can do a good job by coming every other month. Do not sign up for it. I was paying around $77 a month for service and getting very little quality from them. read more

I recently needed pest control service and found McCall to be a good local company that was able to quickly come out and treat my home after requesting service. read more

We just moved into a new house and since there is a small lake behind us, we were immediately worried about insects. We filled out a request form online, got a phone call the same day and had my house treated and inspected the next day. Incredibly fast, super friendly and very helpful. I'm hooked on their customer service - staying insect-free just be a bonus! Adam even showed me some places that I should patch and offered to do it for me. Fantastic! read more

The product and actual lawn serving was fine, but the customer service was poor.

We just started using McCall to treat our lawn and it already looks so much better after a few weeks! The service tech was very friendly and explained everything he did to make our lawn healthier. read more

Tried to inquire about some sod services and spoke to Roger . All it took was this one unprofessional conversation to decide not to use them. Roger showed no interest in my project and his disrespect on the phone showed me enough about the integrity of the company to know never to deal with them. If this is how they are to a perspective customer over the phone, imagine how bad they would be in person. I recommend staying away from this company. read more

McCall does yard treatment the right way! They only charge you for what is really needed and not a bloated monthly bill that most yard treatment companies do. They also guarantee they're work and offer retreatmenrs for free! I've been a customer of most companies in Jax but McCall is the first to offer solutions to get my yard healthy and not just dump chemicals on it. read more

After 4 years of crappy service and not being able to get it together when they tell u they will let management know management doesn't give a crap had my last service today from this at least incompetent company will be using Beaver Bug Blasters Check them out before using it is nothing but a hassle every 3 mo read more

Excellent service and professionalism. Arrived on time provided an extremely competitive quote after an in depth inspection and patiently walked me through what he was looking for and what he found. read more

McCall was professional, quick, and the Customer Service Rep was very knowledgeable, and helped me select the best preventive termite treatment for my home over the phone. They came in two days to do the treatment and I have had absolutely no issues since then. read more

I have been a client for around 8 years. My house is a rental now with a good sprinkler system and good tenants. Had 300 square feet of deep St. Augustine grass completely go missing . They failed to leave treatment info via paper or email. Never contacted me to let me know there was issues but kept charging me. When confronted they basically blamed me but revealed they had management change and claimed they were being severely regulated on the chemicals they could use. Offered to pay only half to replace sod after 8 years of faithful payments. They are full of excuses, shady and very deceptive business practices. read more