I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as…read morea Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system--a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I'm now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle.

Took my GL450 for service and to have the rims repaired after I scraped a repair. Because it was…read morean all day job, due to the amount of people also having their wheels fixed, I was given a loaner and was able to go home and return the next day for my car. When my husband picked up our car, he was very impressed with people in the service department, with the quality of the work and the car wad clean. Was our first time using this dealership and will definitely use them again.

I purchased a van From Portsmouth Used car center. Alix was very helpful as well as the head…read moremechanic. They insured confidence in my purchase. I would purchase from them again.

They took care of my issue exactly as promised. Length of time and price estimate were dead onread more

First, I'll preface this by stating I did not purchase a vehicle. Given that, buyer beware…read more They use 3rd party sites (IE: cargurus and the like) to show prices that are dramatically lower than what is advertised on their website. The car I was looking at, it was a $5K difference. I called them several weeks back to inquire and they stated that they can't guarantee what a 3rd party posts the price at vs. what is on their site. A complete lie. They absolutely know. I told them that it could be considered false advertising and the sales guy said thanks for letting us know. I saw today that nothing has changed. If this is how they get people through the door, stay away. I'm posting this to help avoid scams and frustration on the part of the buyer. Maybe now, they will reevaluate their marketing gimmicks. Time will tell.

Just bought a used car from Dan at Port City Nissan - very pleased with the price and best car…read morebuying experience I've had over 50 years of buying cars. Also love the lifetime powertrain warranty.

After numerous starts and stops, I finally had an appointment to have the Mazda CX9 sound system…read moreconnectivity recall issue addressed in addition to diagnosing an unusual sound and feel with the front end. The scheduler was very pleasant and indicated they would have a loner vehicle for me upon arrival. This was yesterday, 8-6-2026. I arrived early for the appointment, got all the documentation together and was advised that they did not have loner vehicle for me. They actually handed it out to someone else who had an unscheduled flat tire. What the heck Mazda? I'm now rescheduled for next Thursday and expect you to uphold your end of the agreement. DO BETTER!!!

To start off I love my new cx-90 which is a 2024 my experience at seacoast was mixed the financing…read moredepartment is great it's like lending tree they throw your info out there and u get the lowest rate unlike other dealers there is no finance manager so that was great but I went up on a Saturday afternoon thinking I was going to look at a car it was 45 minutes away but when u buy used that's what you do I was basically forced to take the car that day nowhere prepared for that took 3 weeks to get my plates and registration can't access the Mazda app had it there for 3 days to fix a few issues I had when I looked at the car told them Mazda said my telematics unit had to be reset they did nothing emailed the salesman 3 weeks ago no response I can go on and on if you want the lowest apr this is your place otherwise it's honestly a complete clown show actually

I bought a 2026 Subaru Crosstrek from Mike K. Mike was absolutely wonderful - he listened to…read moreeverything I wanted in the Crosstrek and hooked me up with exactly what I was looking for. I am very much pleased with the 'new car shopping' experience and love my new car!! I highly recommend going to Mike - low pressure, so friendly, and I drove off with my new car feeling very happy. Thanks so much Mike!

When they were made aware of a problem we had after the purchase was complete. They did everything…read moreto make the situation right. I must say, I am incredibly impressed

I recently purchased a 2020 Gladiator Sport S, and dealt with Jeremy Brocato, for Sales. Jeremy is…read morehimself, an enthusiastic Jeep Wrangler owner, and his passion and excitement for the Jeep vehicles is very evident. He is knowledgeable, professional, and a very focused on the customer, versus being a stereotype "high pressure" sales person - whom we all hate! I also dealt with Mike Hollis, to settle the financial paperwork. Mike was efficient, and also a real pleasure to work with. Side Note - for the last 15 years I have been a loyal BMW owner (had 5 different BMW's in that time period) - and I still am. My most recent BMW was a 2018 M550i, completely decked out (plus "chipped") with every option I could add on. Unfortunately, due to the NorEaster storm that came through in July 2019, my car was "totaled" Therefore, needing a new car, I decided to look for something fun, and settled on the Gladiator. So far, I am glad I did. In fairness, it is not a BMW, but is not trying to compare to a BMW. My personal needs changed, and the Gladiator should be the perfect vehicle for what I need and want to do. If you are looking for something new, and the Jeep line has something you might want to take a look at, than go to Bournival Jeep first. I contacted 5 other Jeep dealers, and found the typical response, of people not calling me back, forgetting my name, trying to convince I needed something I didn't want, and so on. Not so at Bournival. You tell them what you are looking for, and they deliver. Enjoy your new purchase!

Yet another great experience here at Bournival Jeep! Got way more for my trade in than I expected…read moreand a much better price than I anticipated! Ryan, once again, proved to be an excellent sales member and Jess in finance got an even better rate for me than my credit union gave me! Excellent experience all the way around!! Thank you all

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

I started at another tire shop (no name), but maplpppnager told me to hold on while he took two…read morecalls, and I was patience enough to walk outside and call VIP. A place I've been before last year. I was only a mile away from VIP, but I stopped. Regretted but on track now. Needed a tire balancing but did all four half the price. Thank you. I will be back. Truck rides smooth again and not Shaky....LOL

I have owned Ford F150 trucks for over 20 years and Portsmouth Ford is my preferred dealership for…read moreboth sales and service. I bought my current 2019 F150 here in 2021 and have used them exclusively ever since. The quality, consistency, and convenience they provide are top notch. Their Ford Pickup and Delivery service is an incredible time-saver. They come to you, pick up your vehicle, complete the work, and return it when finished. They also text when your driver is on the way for pickup and again when returning the vehicle, so you always know what is happening. It is a well-organized system that takes all the guesswork out of the process. For regular maintenance like oil changes and tire rotations, their Quick Lane service is fast and professional. On my last visit I called last minute, got in within ten minutes, and the work was done efficiently. Scheduling is also excellent. As long as your contact information is up to date, you receive both email and text confirmations about your appointment. There is never any question about when you are scheduled or whether it is confirmed. This kind of clear communication is something many other dealerships could learn from. The staff are friendly, the sales team is never pushy, and the waiting area is clean and comfortable. Portsmouth Ford delivers honest, dependable, and professional service every time. Highly recommended.

I was surprised to see the 2.4 star review. I now know why. For me the issue started in 23. After…read morepurchasing 6 new Ford products I was in search of a new truck. Long story short I ended up at Irwin Ford. I have Portsmouth ford servicing my vehicle now. Not very happy with the truck or the service dept.

Absolutely terrific buying experience with a no-pressure salesperson who is no longer there. Very…read morehonest and he provided me with a fair trade-in value of my former truck. That experience is 5-stars. On the other hand, the service department is sub par. What their mechanic couldn't find as a brake rotor problem was found by my mechanic with an isolation test. Additionally, I've asked them 3 times to remove me from their solicitation list. I still get calls, emails and texts that still do not stop. I'm ready to report them to the NH Atty General's Office-Consumer Division if it continues. I get that maintenance/repair is more of a money maker than car sales, but let's be honest, we as consumers don't need the pressure. It's disappointing because I likely won't buy another truck from them again.

Beware of their $200 ransom to get your car back after their not so accurate assessment of your…read moreissue. We had almost $6K of work done and a week later were back with additional issues. They corrected these for no charge, since they were related to the initial issue, but noted that if our check engine light came on again, it could be our catalytic converter. As expected, another week went by and the light was on again, along with a flash of another warning light possibly related to the ABS braking system. They took the truck (2011 Silverado 2500 P/U) in and announced it was likely the catalytic converter and they could fix it for another $4K. We decided to go elsewhere, but they said we owed $199.95 for their assessment. Even though they mentioned the catalytic converter on the prior visit, they insisted we pay the ransom to get the vehicle back. By the way, make sure you have cash or a debit card, because they charge a 3% fee for credit cards. We went to two other repair shops and neither would say we needed a catalytic converter and one said that it was likely that our ABS pump was starting to go and may need replacement in the future. Both shops spent time going over the vehicle and one of them took it for a test drive and also replaced some bolts that Portsmouth Chevrolet had neglected to replace. Neither shop would except any money for their assessment. That's customer service and how you gain repeat business. We will be buying a new truck within the next 6-12 months and will definitely stay away from Portsmouth Chevrolet and the Key Auto Group. Also, the truck is currently running fine.

Absolutely horrible!!!. I've never been treated so badly by a service writer or department. Do NOT…read morehave your vehicle serviced here. Its not worth the headache, they're combative, rude and could not be more difficult to do business with. Ryan was just plain nasty and has a hair across his behind.

This Dealership Customer Service Is Horrible! I had brought my Cadillac Escalade in for a recall…read moreand to have the door latch repaired under warranty! After them having the vehicle for a few days I got called it was all set and ready for pickup. I showed up the pickup the escalade around 6:20PM and was nicely helped by Jordan one of the sales people! I then noticed that my front driver side wheel was damaged and the repairs for warranty were still not fixed and the service door latch system light was still appearing! Jordan was trying to help the best he can as he saw the fresh damage on my wheel he took pictures in the parking lot of my wheel as they are aftermarket vossen forged wheels. I then called in the next morning and spoke to the service manager and he was insisting i drive the vehicle all the way back for him to just look at the wheel in which everyone already had pictures of the damage they did and you can see it rubbed against the lift! Also noted I then reached out to my warranty company and they claimed a BCM had failed and they forged my signature on the documents in which i have proof of for them to be paid prior to me picking up the vehicle! With my wife going into labor any second now I do not have the time to be able to drive back and fourth to the dealership and I just wanted it fixed correctly and not damaged I do not want my car going back to them. Forging Documents Damaging My Escalade Forged Wheels Not repairing the Issue it was dropped off I reached out as this dealership doesn't have a specific general manager or present person to help get this fixed for me other than the direct department people!