I was at Lowe's yesterday to buy some items to repair a broken water pipe. The young lady that…read morehelped me was outstanding. Her name is Andromeda, and she was friendly, knowledgeable and very helpful. She climbed a very tall ladder to get something I needed from the top shelf. Her professionalism is the reason they get 5 stars.

Horrible customer service, I wanted them to honor a manufacturer warranty within the 30 day period…read more Process was so confusing and frustrating I asked to exchange it instead. Got the run around from multiple employees at two different stores(I should not have to call other stores to process an exchange), got tired of the BS and demanded a full refund instead. Still have to wait another week for that! Absolutely ridiculous.

Friendly employees...Good selection of overpriced merchandise... the place to go if you don't mind…read morepaying more.

they are so incredibly rude to people. they do not help you. Ive had members laugh in my face when…read moreI asked for help. literally. they aren't stocked well either. please use a different store.

The customer service is outstanding and personable. It's the kind of place you like to go in and…read morevisit even if you're not going to buy anything but they go above and beyond and trying to help you find what you need and they offer suggestions on other routes you can take to fix something even if it cost them money because it seems like you are their priority.

Amazing staff l, very knowledgeable, great place for speciality fasteners, love the shop catsread more

Went in looking for a couple small items. We were helped immediately and were brought to the exact…read morecorrect item. Super nice folks - this Ace IS the place with the helpful hardware man!!!

Bought a zero turn mower from Ace and had problems with it right away. Ace did great job fixing the…read moreproblem. Ended up swapping out for new mower. Great service

if I could give them a negative score I would. I am nearly 80 years old and they would not let me…read moreuse their restroom. We spent $1200 at their store and still wouldn't me use the restroom. I will never go in that store again. if we hadn't needed the items for an urgent plumbing problem I would have walked out and let the items there. AStore that serves the public should hsve to offer a restroom

Rude and unfriendly…read more We were exhausted and made the mistake of stopping in the parking lot of this store at 4:30 am. This was when the Sabine River was overflowing and looking to take a short break as we detoured through East Texas to reach Louisiana. At 5:45 am a man beat on the window and told us to leave the parking lot as the store was opening. We were parked in plain view in the front and not been bothering anything in a vacant lot. The store would not be opening any time soon and we were not even asked if everything was okay, just told to go. Left an impression on us that will not fade.

This is an update to my last review. The store is looking much better and there is not as much dust…read moreor rat poop on the shelves and floor. I hope none of the employees get sick from all the dust from the previous ceiling removal.

Whipped in here for an iron skillet and a couple boxes of ammo. I knew I could find both here, and…read moreit wouldn't smell funny, like a WalMart. Inside it smelled of seed and leather, a nice scent for a late, rainy, summer's morning. Found just the Lodge skillet (with iron lid) needed, and a couple boxes of double-aught 12ga, and I was out the door. Friendly staff! Bring your dog!

Super great help! Large variety, knowledgeable staff. Clean rest room too!! Can help with any size…read moreremold ing job, kitchen & bath.

This location does not have good customer service. They have good prices, but one of our cabinets…read morewas not as we discussed when ordered. They would not make it right. They were also very rude when we called with the issue. I would recommend Surplus Warehohse for the prices, but I will not be using the Nacogdoches location for my future needs. We are unable to find a sink that even fits the cabinet that they sold us. When we tried to call and ask for suggestions on where we could find a sink that fits, they said that it wasn't their job to know what kind of sink would fit. They couldn't even suggest a place that would have a sink that fits their cabinets!