This place is awful this diesel shop did the wrong service and still expects me to pay. I was…read moretrying to talk to the man who owns this shop but he was to busy and was rude I had to give a star because it wouldn't let me not give one. I would not send people to this shop. I will never come back.

Randy is one of the most honest and hard working diesel mechanics you can find in this area. He…read morestands behind his work and will always be honest with you about the cost up front unlike some mechanics.

Discount Tire you not only fixed my car up you also saved my life as well as my daughter's life! I…read morebought my Jeep Wagoneer from the Kia dealership here in Lufkin and not only did they allow me to walk off their lot with UNSAFE TIRES they allowed me to walk off their lot a total of three times with unsafe tires. When I brought it to your place of business the assistant manager Lucio helped me and he immediately saw these tires an said ma'am these tires are unsafe! Hearing this was gut wrenching because I was driving around with tires that could pop at any moment due to them being way too small and unsafe for my vehicle. Discount Tire was there for me in a heart beat and fixed me up in about an hour! Hands down will be coming back to you guys for servicing my vehicle and I greatly appreciate your hospitality in taking care of not only me but my family in keeping us safe on the road!

Rolando is our hero!! We lost a wiper while it was pouring rain and I couldn't seem to get the…read morereplacement on. I knew Discount Tire was always helpful with tire pressure so my kids and I went there in search of help. The best place in Lufkin! Thank you Rolando!!

These are really nice people and give efficient, honest service. Definitely recommend.read more

The people or really nice and the tech know what they are doing and they are quick with their workread more

Went by to air up truck tires and saw a screw in one tire. Mavis advised against plugging it,…read moresaying it probably wouldn't hold. We asked for plug anyway and they were right it didn't hold. Pressure was pushing it out by the next day and we barely made it back. The folks at Mavis always go the extra mile for us and have always been there when we needed them.

I had a flat and the air was quickly leaking. After limping to Mavis we got wonderful customer…read moreservice! They gave us great rates on a new tire and had us in and out in 30 minutes. I would highly recommend!

Great service! fixed My flat for FREE! Even thou I am not a big customer. Previos visits…read morewere OK too.

Probably the worst customer service we have ever received and witnessed on multiple occasions. We…read morehave taken our tractor, individual tires, and vehicles. We've had to bring back tires they were supposed to fix. We tried to give Kevin chances to redeem himself, but as always, huge disappointment! He never listens, blows you off when speaking, & never pays attention to detail. We will never come back to this location.

Professional, honest & trustworthy These folks know how to…read moretake care of their customers - Hands down their repeat clientele are the the perfect witnesses to an awesome business

Left this area for quite a few years after graduating high school. After retiring returned back…read morehome. Went in to get my wife's car serviced and was greeted by Chase. Sat waiting on the vehicle to be completed and watched amazing customer service. Greeted folks by their name. Seeing the family environment (i assumed grandkids visiting) there reminded me of the 70s and 80s when folks really cared about their customers. Chase did not call me to the counter to discuss my vehicle, he came and sat with me and looked me in the eye when speaking to me. Sometimes the cost of repairs should not be your decision to visit a business. Customer service and supporting local businesses should be. Thanks for letting me see that family values and an appreciation of treating a customer like family is still alive in this country

If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

We bought a 2019 Cedar Creek Hathaway Edition in January and these people are awesome. I would…read morerecommend this business to anyone. They will treat you like one of the family and are professional too. Go see them and you will see what I mean. Thanks to Bubba, Steve and the entire team there. It was such a pleasure and we LOVE our rig!

We were traveling though Lufkin one morning and had some issues with our fifth wheel , we called…read morethem and explained our problem. We drove over and within an hour they had us back on the road. They took time out of their busy morning to help, even though we didn't purchase our fifth wheel from them. Appreciate the customer service, something you don't find to often these days.