Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

when we first bought our home suburban propane was great. for the past 16 years it has been…read moreterrible. will not allow will call service. charge more than anyone else. absolutely no sense of customer service. I finally after pleading with my wife got her to agree to look for another company. I sure hope others get tired of their sh** as well because there is no way this company should still be in operation. fill your tank and then cap it. billed for new gas and then charged me for capping it off. I'm not paying it

Suburban propane hands down got me as a customer! Erica is a PLEASURE to work with! Very very…read morewilling to help in my time of need! When the affordable propane company I was dealing with stiffed me Erica and the Suburban Propane crew saved me and my family! Thank you! This place is a HIGHLY RECOMMEND COMPANY!

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

ordered propane online on Sunday with my tank at 15%. It's now Thursday night, still no delivery…read moreand my tank is now at 3%. I doubt I'll have any hot water or heat by the morning and will have to pay a $120 fee for a safety check if the tank is empty. Also, what's with the $9.95 delivery fee each time the tank is filled! A delivery fee is usually for the option of having something delivered but since there is no option, unless someone can tell me how to pick propane up in my car, how can there be a fee?

They came and picked up my tank that was full and was told I would be refunded for the propane in…read moreit. Was never told about a service charge. When I inquired today about the refund they said they used it to cover the service charge and was told they didn't need to tell me because it's on the back of all the invoices. Bunch of crooks. 1 star is too good for them. Don't use them!

I don't usually write reviews, but after seeing some of the negative ones here, I felt compelled to…read moreshare my experience. I've been doing business with Gene's Propane for years, and I've consistently found them to be honest, straightforward, and incredibly helpful. They always offer the best prices, and their service is prompt; even in situations where I've been in a bind, they've gone out of their way to help me. I've owned my own tank and shopped around for propane for more than 20 years, and no one has matched Gene's in terms of both price and service. That's why I was genuinely surprised to read some of the negative reviews. In my experience, they've been nothing but reliable and professional. If you're looking for fair pricing and dependable service, I strongly recommend Gene's Propane.

I own my own tank . so i purchase what I need when I need it . They have always been prompt ,…read morecourteous and fair . I have used them for several years and never have I been let down even in the coldest part of winter . I pay them promptly and they deliver promptly . You get what you pay for and they deliver. Can't say enough good things about them from the office staff to the driver that delivers my propane . I have worked in the energy field nearly 50 years and they are one of the best companies I have dealt with.

terrible customer service, we are a planned delivery customer and they will not cap your rate. They…read morealso do not stick to a set schedule. My propane has ran out of gas on 3 occasion.

Full disclosure when I started with Mason's Propane I was a new home owner and had been late on…read morepaying. I then became a will-call meaning you have to call in at 30% and make a payment prior to delivery. It has been over 2 years now of being a will call customer and on the last 2 occasions they have been late on their deliveries to me. Meaning they went over the quoted time for a delivery. Even though I have seen them in my area they just didn't feel the need to fit me in. I am now out of propane and they don't care. The customer service I have received from not only this incident but the incident prior (in the summer) has shown me that although we are not to be late in payment, they can be late on deliveries. I am very disappointed in this company.

I've tried to contact Shawley's for several months now and they will not respond. They keep sending…read moreme new bills with late fees but will not return my calls or emails. I also reported them to BBB and they didnt respond to them either. They gave me a 300 dollar bill for warranty work on a fireplace i never got to use and never used. The fireplace was inoperable for the entire time I have had it. I have sent numerous emails and left numerous voicemails and nobody will respond. At this point I don't know what to do. I have asked them numerous times to come pick up their tank and close my account but they refuse to respond.

After being a customer for four years, I've always paid my they would not work with me with partial…read morepayments. One a below freezing day shortly right after Christmas as I was pleading with them throughout the Christmas season for assistance due to being unemployed from the government bs. All I asked him to do was fill the tank as they normally do and I'll pay the bill in increments. Instead, they said there was nothing that they could do and I should contact some city department.. on top of being the most expensive people in town compared to Heller's who also has remote monitoring so they know exactly what your tank has in it Shawleys does not use it by default and does not work with families needs for a small I would expect have better customer