There is not an issue that this agency can't handle and does so with knowledgeable and professional…read moreagents who truly care about their clients.

She was very informative and answered all our questions. She was very pleasant to work with.read more

My mom has had a lot of issues finding a good insurance broker for years now. John cleared…read moreeverything up for her with one office visit. He has always been prompt in returning phone calls and provides amazing and knowledgeable customer service. This year she wanted to changer her plan and again John was able to help her navigate products and get her in for an appointment quickly. John is the BEST! There is no room for improvement, his service is excellent!

John Chase is so knowledgeable and patient! He took his time explaining everything and my options…read more I know he had my best interest at heart with my health & life insurance. He kept me updated through out the waiting and qualifying periods which can be months! Thank you John!

In March 2023 I backed out of my driveway and grazed the front of my daughter's car! Two years…read morelater, my adult son who rents a room from us, had a similar accident. Without being contacted, all of our car policies have been canceled I. Addition to our son who has his own separate policies from ours have been canceled! My son's policy was canceled two weeks ago and he wasn't informed by letter, e-mail, text or phone call. My husband and I have had state farm car insurance our entire married life of 34 years and expected a better relationship than to be dropped without forewarning. We will be removing all insured vehicles including RV's and both of our properties asap! Beware of State Farm and the way Doug Scheppmann's office has handled this situation! If I wouldn't have called because the billing amount was different from normal on my auto-pay account from my Credit Union, I wouldn't have known about this cancelation!

I love State Farm, it was my father's insurance company, and my grandfather's insurance company. I…read morewould never go anywhere else, especially that American insurance company. They have some real cold individuals working for them.

Jeff is so knowledgeable and saved me over 800.00 a year on my Car insurance. Highly recommend.read more

Monique was absolutely amazing. Our former homeowners insurance raised our rates by 85% and Monique…read morespent the time researching different companies to get us the absolute best rate which she did! I can't say enough good things about her, professional, friendly, knowledgeable, excellent customer service! She took a stressful situation for us and made it all better! For your insurance needs call her first, it'll save a lot of headaches.

Made an appointment to meet Steve & Pam before starting auto & renter's insurance policies with…read morethem. So happy that I did! They were easy to talk to and personable. Steve even graciously moved my car to just outside their office from where I had parked on the crowded street over a block away. He didn't have to do that! Later, I had some questions. I called Pam and she kindly took the time to answer my questions. I did not feel rushed. I felt it was important to her to make sure I got the answers I needed. I hope I never have to use either policy, but I believe they are good people to deal with, if I do.

The office is never open as per their hours advertised. They cannot get addresses and or other…read moredetails correct. Poor communication and mistakes ended up costing us more money and aggravation. State Farm is good but not this agency.