We had a great experience purchasing a new 2025 Mazda CX5. From beginning to end our salesperson Ashley was awesome. She was friendly, personable & knowledgeable. We couldn't have done it without her. While out of town we saw this car listed on their website. Even though it was Sunday & they were closed, I sent a chat message anyway to see if the car was available. Surprisingly, a few minutes later I received a friendly message back saying it was available. We set an appointment to test drive the car the next afternoon when we were back in town. The following morning I received an early message from Ashley. She needed a few things from us to give an out the door price. After which we spoke on the phone & thru text. We put a deposit down & texted over the documents needed. When we arrived the car was all ready to test drive. Ashley even let us bring our dog in the car & into the building. (Note, we were able to test drive the car by ourselves.) We loved the car & decided to buy it. Ashley assumed as much & had the paperwork all ready. The final step was with Jonatan, the Sales Manger. He was great to work with as well. We signed the final documents - very smooth & quick. However, perhaps a little rushed. At the end Ashley showed us the car in more detail, handed us the keys & said to call anytime if we ever had any questions. Overall, terrific service & a fantastic car! read more

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Professional and friendly and thorough sales person! Provided all necessary information about vehicle purchased. I would recommend McDonald Mazda West and the sales person Haley Smith! read more

TERRIBLE SERVICE DEPARTMENT! I took my CX-9 in for an oil change and to check squeaky breaks. Got the brake pads regressed and sanded. Oil change was $100 after coupon and $400 for the brakes (which is also extremely high compared to independent auto shops). They then charged me an additional $54.95 for "Supplemental Parts". Which I was not told about and seems like a scam. Also, said they would give it a wash for free and didn't do it. Never use the service department here! They are charging extra for nothing! read more

McDonald Mazda West - Car Dealers Near Me - Lakewood, Colorado

Sales is extremely fast to get a sale but service is awful. No follow up different answers every time. Being new to Denver just not used to this kind of service. Told on a recall part was not in 4 times then told no part was needed it was a computer reset. Go figure! read more

WORST CUSTOMER SERVICE SERVICE I have been trying to get my 2025 CX-90 in for a recall repair for over a month. I've called, left messages and texted with them and haven't been able to receive a single response besides, "I'll reach out to the service department and will let you know when I have an update." Apologies have been given by Jerry, with whom I've been texting with for over a month, but that's where it ends. Good luck getting a phone call back from the service department. Once our lease is up, we will not be going back to purchase or lease another vehicle from them. read more

I'm incredibly content with my decision to purchase my CX-50 at McDonald Mazda West. I was helped by Santiago, an awesome guy to work with. He made the process feel fun and extremely easy, along with the rest of the staff who helped me complete my purchase. Since buying my car, which I absolutely love by the way, I always feel taken care of when I step back into the facility. Thanks for everything McDonald Mazda West! read more

Absolutely horrible! Sales manager Eric Wass is an absolute liar and I could him in a lie. After I called out his lie he called me "confrontational". Not confrontational buddy, just calling you out for the slime ball that you are. You refuse to do the right thing by your customer. Avoid this dealership and Mazda in general at all costs. read more

I highly recommend Michael Barnett for all your car-buying needs. He is incredibly attentive to detail, taking the time to listen and offer expert guidance to help you select the perfect vehicle. Michael's responsiveness and consideration stand out, as he ensures communication takes place at times that are most convenient for you. His professional approach and genuine trustworthiness make him a reliable resource for car-related advice. I'm glad to have had the opportunity to work with him, and I'm confident he will continue to excel as part of the Mazda team. I can't wait to purchase my next vehicle from him and recommend him to friends & family! It's been a very long hard search to find the perfect Miata year and style that would best fit my interest. He was also very honest about the car and driving in snow and recommended it as a second vehicle! read more

They had my car for 6 days to diagnose a the cause of a "keyless system malfunction warning. There was a little or no communication during the process, and I ended up picking up the car and taking it elsewhere for repair. read more

Pretty disappointed with this dealer. They were great until the 11th hour of a deal. Everything changed. We were about to close on a deal on a 43k Tundra they have. After two days of work on both ends we had a pre purchase inspection done on the truck by a Toyota specialist and found out there were bigger items( leaking timing cover $3k job, failed rear shock etc) that would need fixed eventually and some scheduled maintenance items that were overdue. After requesting that the dealer complete the overdue scheduled maintenance items (engine air filter, diff fluid, transfer case fluid) they became very unprofessional towards the 3rd party specialty shop and told me that there were two other people interested in the truck so they refuse to bring the truck up to date on it's maintenance and claimed that only certified Mazda will be up to date on their maintenance. Implying that if it's not certified the rest of the maintenance is on the person buying the vehicle. Beware of this mentality, always do you due diligence. They lost this $43k deal over some differential fluid and an engine air filter. I'm glad I paid for a pre purchase inspection read more

Wonderful company to work for. Im proud to be a sales representative here! Good, kind people. read more

McDonald Mazda West - Car Dealers Near Me - Lakewood, Colorado

This was one of the best car buying experiences I've had. My girlfriend bought a CX-5 and the whole experience from start to finish was impeccable. Huge shoutout's to Amanda, Jose, Patrick and Johnny. There was no guesswork and they kept the process straight up. If your in the Denver Metro or just Colorado most definitely go them. read more

Watch out for these guys on used cars. We had agreed to a deal and then the salesman said he was getting the car ready. Turns out he was giving us "brand new tires.". Well they were crappy tires, wore out in less than two years of light driving. The higher quality tires that were on it when we test drove it would have lasted longer. I should have raised a stink but didn't really realize this was a ruse. Lesson learned. read more

We worked with Jose today on a lease buy out. Highly recommend, he is knowledgeable, straight forward and very personable. Everyone we encountered was very helpful. read more

Patrick was the best. If I ever buy another car, or have another friend buy a Mazda, I hope we can get Patrick again. It was my first time buying a brand new car and he made it SO easy for me. Kept it exactly at the price I wanted it and got me the model and color I wanted. I couldn't be happier. Happy to be a part of the Mazda family now! read more

McDonald Mazda West - Brand new 2024 Mazda CX-5 S-Select - Car Dealers Near Me - Lakewood, Colorado

I've had the same car for 11 years and it died on me. I've never bought a car before, so it was nerve wracking walking into a situation I've never experienced before! My husband and I looked on McDonald Mazda's pre owned inventory and found the perfect car for our little family. We walked through the parking lot and were nearing the car when Jose walked up to us and greeted us! Throughout the entire car buying process, over the course of two days, Jose was friendly, chatty, and we all bonded over some hobbies. He mentioned he was "new" at being a salesperson, but I told him he was doing a fine job so far. I felt that way until it came to the point where I actually bought the car. It felt as if he essentially "got what he wanted" from us and then 100% forgot we existed. I bought the car on a Sunday and luckily didn't have to go into work on that Monday because the car wasn't ready yet. Jose told us he would deliver the car to us for free and make it a super easy process. The financial lady (who was so wonderful and kind) made sure to tell Jose in front of us, that he needed to coordinate with us a time that works to have the car dropped off to me. And we did. The car was supposed to be delivered to me between the hours of 12pm-5pm. Texted him at 10:06am and asked him for an update and when he thought he'd get the car to me. He called me a few minutes later and asked me to text him my address. Then I didn't hear from him again, so I asked my husband to call. Jose didn't answer, so my husband called the dealership, then Jose ended up having all the rest of the communication with my husband even though he was at work. So much back and forth until I just made the decision to get an Uber to the dealership. Only then once I said I was coming pick up my car, I got a response from Jose with a picture of my car. Once I got to the dealership (very annoyed because I just spent $35 dollars on an Uber when I was supposed to have my car delivered for free), I was greeted by a sweet guy (didn't catch his name) who told me he'd go find Jose. I guess he was nowhere to be found, so the nice guy came out and put my temp tags on and chatted with me for a while so someone could find the keys for the car. Finally Jose came out with the keys and apologized for the wait. I drove my new car home. Finally. I was told that I would receive my title completion notice from the DMV to be able to register my car within 4-6 weeks of purchase. It was at the 6 week mark that I decided to reach out to Jose for an update. He literally just left me on read. After so much frustration with this man, I decided, YET AGAIN, to get my husband to reach out to Jose. And of course, my (male) husband got a response almost immediately (husband texted at 4:17pm and Jose called at 4:20pm) when I (female) got left on read. Catch my drift? It is interesting though considering I was the costumer spending my own money on a car that is solely mine. But sure, let the men talk lol. I wish I would've gotten another salesman. I've never bought a car before and Jose made an already stressful and not fun thing, even worse. I don't care if he's new, he completely dropped the ball immediately after making the sale, ignored my communication, and is apparently only able to take men seriously. Absolutely not. This is not a review for Mazda as a whole as everyone else we spoke to was very kind and engaged with us. If you're going to buy a car here, help yourself by choosing someone else! read more

Mark was a good salesperson, althought when he checked in and i told him the issues i was having, his response was "sorry for the trouble your car has caused" but didn't actually offer any form of help or assistance. The service team was helpful the first time and then wouldn't return any of my calls or voicemails for to fix a problem that the car and they knew about before i purchased the car - they still havent returned my calls in the past 2.5 weeks. They "cleaned and detailed" the car before handing it over but didn't actually vacuum and just covered everything with the floor mats. I shouldve gone to a different dealer. read more

UPDATE: the manager James Park replied to this review, asking me to contact him to discuss this further. I have called several times and emailed him a couple more times and I have yet to hear back from him. Salesman Ceedric is untrustworthy, and will say anything to make a sale. The financial manager Johnny blackmailed me with a $1000 check only if I rectified my original survey and was manipulative. The manager James Park is unresponsive and unwilling to acknowledge the issue. I repeat, stay far away from this dealership. I went to Mcdonald Mazda feeling excited, empowered, and confident. As a single woman, I was determined to make a smart decision and walk away with the deal I had been discussing. They made me feel as though I was in control of the situation, repeatedly assuring me that I was getting exactly the deal I wanted. I felt brave and empowered - until the paperwork was presented. To my shock, the deal presented in my contract was different from what I was told. From my trade-in value to the maintenance package purchased, our verbal commitment and contractual one deeply varied. I felt manipulated and taken advantage of. They had repeatedly told me that everything was in my favor, but when it came time to finalize the purchase, they didn't have my best interests at heart. The advice given to me by the sales staff based on mileage and trade-in deeply supported keeping me upside down in a contractual relationship with the dealership. I feel completely misled and taken advantage of in what was supposed to be a straightforward transaction. As a woman shopping alone, I walked in feeling empowered, only to be made to feel disrespected and manipulated. I would caution anyone - especially women shopping alone - to beware of the tactics at play here. I regret giving them my business and will be doing everything I can to share my experience with others to avoid anyone else falling into the same trap. read more

Beware! We purchased a Mazda July 30, 2025. I realized in October that I did not receive my title to my car, so therefore could not get Colorado plates. Since that time I have called repeatedly only to be told it is in process. When I tried to talk to the GM, I was stonewalled. I guess his name is James, but he won't take my calls. Finally yesterday, Jesus told me that the title just got released and is being Fed X'd to them, and they will in turn send to me. It is December 12, almost 4 months after my car purchase. I do not know why my title was being held, but I don't appreciate that Ashley in Finance told me often, that it was in the works. Finally last week she told me, she really didn't work on titles it is outsourced, but she had submitted a request to get the title. When, I called in October, it should have been checked on, instead they blamed Douglas County. Horrible customer service from Macdonald Mazda West! read more

Buying a car is almost always a stressful event. For most of us, it's our second largest purchase after our homes. That said, I can't overstate how stress-free and pleasurable it was to work with McDonald Mazda West for the purchase of our new Mazda. This especially goes for our salesman Santiago B. We started the transaction as strangers and I dare say we ended it as friends. He was patient and informative with no pressure. His boss Joe M. was also a pleasure to work with on the purchase. McDonald is not a "no-negotiation" dealership. That said, the negotiations were easy. Recognizing they're a business that deserves a profit, we set forth several reasonable negotiation points and all were accepted. I believe we got a better price that what we would have paid at a fixed price dealership. They even threw in a couple of "above and beyond" gestures. We couldn't be more pleased and look forward to servicing our new Mazda with them. The dealership is bright, white, clean with a nice waiting area and some pretty good snacks! read more

Incredibly professional. Amazing to work with. Great communication. They truly work to EARN your business. Brandon is fantastic. He's so welcoming, easy to work with. We felt no pressure. They made us feel at ease and confident in our purchase. Sales GM James Park is excellent support. read more

Mazda west Sales associate Mr R. Johnson and The finance department. Are awesome. Mr Rick Johnson sold me a KIA Sentra. I am satisfied with my purchase. Thank you, Mr Johnson read more

McDonald Mazda West - KIA - Car Dealers Near Me - Lakewood, Colorado

very nice looking place, the building is stunning. the website is very easy to use as well. read more

Had an absolutely fantastic car buying experience with Brandon Herrera and his team. We were able to review my lease, talk about my options and execute a plan for a new vehicle. Brandon was knowledgeable, courteous and helped guide me through the car buying process. I couldn't recommend Brandon and his team enough, I will be a returning customer at McDonald Mazda West! read more

McDonald Mazda West - 2024 Mazda CX-5 - Car Dealers Near Me - Lakewood, Colorado

Bought my CX-5 from them recently. Very smooth and straightforward experience! Isaiah was very helpful and thorough with follow-up after the purchase. Great service!!! read more

Patrick is the man! Love Mazda's and these guys made it easy to drive what you want, worked with my credit, accommodating to my payment needs, and walked out with my absolutely beautiful CX-9 Signature, exactly what I wanted and more no compromises!!! If looking for a used vehicle (which I got) or new of which they have plenty, I would highly recommend making these guys a priority stop! read more

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WOW. I don't even know where to begin. This was my first time purchasing a car and to say I was nervous would be an understatement. I spent MONTHS going back and forth on what I wanted and what I could afford, emailing Brad & Viktor consistently. They were beyond patient with me and never pushed to get a sale. They gave me all the time I needed and let me work on my own timeline. As I finally decided to come in for a Test Drive I was scared I would be pressured into purchasing something, but Brad and Viktor were really just there for knowledge and support as I looked around. They answered all of my silly first time buyer questions without making me feel dumb, let me walk through the lot as I took my time deciding what color really suited me, and even went the extra mile to wash the car so I could get a better look before deciding. They then walked me through the pricing, and were completely honest and open with me. They went above and beyond to help me feel comfortable with my purchase, and even took photos of me with my old and new car as it was so bittersweet to let go. I honestly look forward to returning for my oil change and service just to speak with them again! read more

McDonald Mazda West - Car Dealers Near Me - Lakewood, Colorado

Stopped in today on this snowy May day for a rear wiper blade. I'm completely car-inept and couldn't figure out how to get the old blade off, and another dealer in town said they'd charge me an hour of labor to help me a couple weeks ago, so I've been putting it off. Because of the snow today, I stopped in because my rear window is a mess. Pulled into the service bay to get out of the snow so I could attempt to figure it out before buying the blade, and was greeted by a really friendly guy in a suit (Cedric). I explained that I just needed somewhere dry to figure out how to get this blade off and then needed to buy a new one, and he said "oh no problem, let me help you!" He had the old blade off in about two seconds, and then he ran into the back for a new blade, popped it on, and refused to charge me for the new wiper blade. I AM SHOOK! I was NOT expecting a complimentary wiper, so that was an EXTRA delight, and I REALLY appreciated Cedric going the extra mile and helping me with taking the old one off and installing the new one. Thanks, you guys. My lease is up in November. I've been here a couple times for service on my CX-5 - tires, oil changes, etc. - but you've really won me over and I'll see you again soon! read more

McDonald Mazda West - Snowy day, stopped in for a wiper blade! - Car Dealers Near Me - Lakewood, Colorado

Back story: T-boned on New Years Eve, awful towing company held our car hostage, good but slow Insurance company, finally totaled it mid-Feb, had a short time to buy a car. One dealer threw keys at us and said let me know, another mysteriously sold 4 cars we asked for while we sat there, another salesman and his car smelled bad and we couldn't go back...but...wait.... Venise at McDonald Mazda West was incredible! She took the time to connect with us (a couple of old people) and was personable, we laughed, we found out about, looked at, and drove cars, we had a GREAT time buying a car! The best EVER!! Then the finance manager took a moment and also talked to us about the world's greatest game and we even had fun signing the papers. Great people! Venise - our new car Angel! Go visit her at McDonald Mazda West! read more

I purchased a CX 5 from this store. I must say that everyone that I came in contact at this dealer was the utmost professional. There was not at anytime high pressure sales tactics. The purchase was actually a very enjoyable experience! Thanks Joey Simons for your professionalism! I would absolutely do business with this dealer again! read more

Be very careful buying used here in particular. They sold us a vehicle with so many issues I can barely name them all. Ford for all this 2007 we bought had original spark plugs, broken engine brackets, major transmission issues, blown shocks, fluids old as the vehicle and soooooo much more... literally will cost the price of the vehicle nearly to fix this thing. Nearly $10k Oh and they messed up taxes at signing so we had to pay additional taxes after the fact to register read more

I had a great experience at the dealership today, from the moment I walked in for my appointment until I drove off the lot in my new car! Everyone on the team was so nice and did a great job of explaining my paperwork and keeping things moving along. I highly recommend asking for Rick Johnson, he was a pleasure to work with! I feel that after all of the shopping around and price comparisons that I did between different brands and dealerships, I got the best deal at McDonald Mazda. read more

Bought a used car from them despite the employees being so rude and having to switch salesman. Got taken advantage of being a female and first time car buyer read more

Just pick up the phone when it rings, call back when someone leaves you a voicemail, or have your online system actually work. That's all I ask. When I am finally able to make an appointment and go in for service it's always great, but you just cannot get anyone to answer the phone, it's so frustrating. read more

I went in to test drive the new CX-90 PHEV today. Patrick was really cool and got me in the car quickly. My intention was to wait a week or 2 to pull the trigger but Patrick gave me such a good deal that I couldn't leave. Patrick worked with me to get the deal I was looking for and the process was quick and painless. The numbers were clear and they were willing to keep working with me to get the discount I wanted. The sales and finance manager were really cool as well. if you're thinking about getting a Mazda, go see Patrick at Mcdonald Mazda. read more

My review is strictly for the service department and specifically Mathew. He was amazing at helping me out and keeping in touch while my car was being serviced. I'll definitely continue to bring my car here with Mat! read more

I just bought a CX-30 and I knew exactly what I wanted going in, but they were really great to work with. Joey was helpful and didn't try to push us, and same with Paul. It was a quick process for us, but a good one. Even during this crazy car-buying time. We did have a mechanical issue that was no one's fault, but they handled it well and I absolutely LOVE my CX-30! read more

I bought a Mazda CX-3 back in September of 2021. Rick Johnson is the man to go to! He was well informed, professional, and spoke to me like a person, not a typical "greasy salesmen". I was super impressed with how clean their location was. I'm incredibly happy with my car. It does fantastic in the snow and couldn't ask for a better buy. Again shout out to Rick Johnson who is a wonderful sales associate. 5 stars. Will be back. read more

I bought a a CX-5 today and had a great buying experience with Patrick. He was super helpful walking me through all of the options in the lot and finding the right car for me. Everyone else that I ran into was also helpful and informative! read more

Updated: issue was resolved after leaving the update below. Thanks I am disappointed to update this review with a negative experience. When we bought the car, we asked them not to throw away our bumper guards. They kept one, but threw away the other. We asked to be compensated for the discarded one and were told to buy a new one and send them a receipt so we can get reimbursed. 9 days later we still have no response after sending the receipt. I followed up with them and they said they will just buy us a new one. So again I said we already did and sent the receipt 9 days ago as originally requested. Then they said ok we will pay you today. Well, that was yesterday and still no payment. I realize it's not an expensive item but we specifically asked for it back and it was thrown away. Now it's been 10 days and we still have not been reimbursed. We are very disappointed. read more