I had a few fillings done at this office and one started to hurt. I revisited them and they assured…read moreme it was all normal. I got another opinion and the new dentist fixed the pain due to the filling being too high. After each visit I paid exactly what I was told to. Exactly a year later I was called non stop about a large balance owed that was late. They said they were behind on billing and are cleaning up their books and that I had to pay it now. Its bad practice to bill a year later and demand money on the spot. Lisa is a very rude person and was unwilling to help. She also calls 3-4 times in a row like an immature kid. A few days later it was sent to collections. Overall a horrible experience and wouldn't recommend this office to anyone.

I was referred to this office by a close friend whose father was a dentist here in Salem. According…read moreto Waterplace Dental's website, Dr. Nakagawa is considered a compassionate dentist, which really resonated with me. I have been seeking a new dentist and I had thought I made a wise choice. I cannot understand the hostility which Dr. Nagakawa displayed towards me. I am extremely disappointed.

Took 1,000 payment for braces within 2 mins of receiving card information, set appointment. Then…read morewhen arrived they turned us away because of another family members past due bills on their children. They say I'll get the money back in 2-3 weeks and I need to find a new dentist office. Sketchy place.

The front staff is very unprofessional. They are rude and unwilling to help you with any issues…read morewith insurance or billing. They put you on hold for long periods and "accidentally" hang up. They always have an attitude about the simplest things. They also give attitude when you want to reschedule. Only reason I didn't give it a 1 star is because the dentists are great! They should hire better people or retrain their whole front staff.

My granddaughter had terrible front teeth as an infant/toddler. I don't know why, but the just…read morecrumbled and she needed help. Acorn gave her beautiful caps and they look natural. Nice team, very fast work.

It's kid friendly and they work to make sure they feel comfy and confident. We have been here for a…read morefew years and just started coming to this new location which is closer to us. Great customer service and the kids do enjoy the play out of the space that makes them a priority! Yah!

I have been a patient in 2025. The staff have been always friendly and professional. They have…read morebeen clear about cost and services upfront. I like that they send reminders for appointments as well.

Dr. Horn and his staff are so friendly, attentive, caring, gentle, etc. I could honestly go on and…read moreon about how amazing they are. I had not been to the dentist in over 10 years. I am very anxious when it comes to dentists and have had horrible experiences. I was so nervous even calling to schedule an appointment. But even from the very beginning I felt welcomed and comfortable. The staff are just as welcoming and friendly as Dr. Horn. They never made me feel embarrassed or uncomfortable. I am so happy I have found this place as my new dentist. Thank you Dr. Horn and staff for welcoming me and making me feel comfortable!

They have a very relaxed atmosphere. Dr Sykora is professional and has a calming presence. The…read morestaff in front and the assistants are professional and caring. Great experience for a dentist (and I don't like dentists)! I haven't had any work done yet. I am scheduled for a cleaning and a small cavity to be filled soon. B

I went to this dental clinic a few times for cleaning, and a crown. The dental hygentist was…read moregreat, but after I had the crown I discovered that that the crown didn't cover all of my other tooth. There was a space above the gum. I complained to the dentist (woman) and her response was " that is how I always do it". That was all it took to look for another dentist cause I have 4-5 crowns that need to be done. Also my current dentist told me that now my other tooth is is susceptible to decay, that will cost m we 1-2 thousand dollars to fix. I think that if they want this off of Yelp they should refund my money. Cause I am not sure I would trust them to do what is needed to fix the issue.

I have been a patient of this clinic for 20 years, and I admittedly had some apprehension when,…read moreabout 2 years ago, we received notification that our long time, beloved dentist was planning to retire. Along with me, no less than a dozen close and extended family hung on as the practice transitioned to Dr. Corey Bickler. We have all been really pleased. Ranging in age from teens to 70's, we've collectively had same-day crowns, implants, cleanings, and treatments, and the care, experience, and quality we have experienced has reinforced our confidence that Dr. Bickler has the same commitment to his patients that we're accustomed to. All of the staff at this clinic are excellent. The high quality work is increasingly cutting edge, and I would confidently recommend this friendly, professional practice to anyone.

This is a really great office, caring staff and dentist. Highly recommend their great careread more

Update to my original review:…read more Dr McDonald saw that I had left a review that shared that I hadn't had the best experience at my consult. Once he saw that, he asked if we could have a phone call so he could get some feedback and improve. We had a really great chat. I was able to express to him the things that left me feeling overwhelmed by his proposed treatment plan. I said that as a potential patient being offered a pretty invasive plan, he hadn't given me a lot of information to go on. Instead I had gone home and googled it myself to find some pretty intense pictures of jaw surgeries, the metal device to widen the jaw, and other things that left me feeling overwhelmed. He chuckled and said that was understandable and said it was helpful for him to hear that so he could improve how he communicates. He also expressed to me that he doesn't love to do invasive treatment plans, but he will do them if he feels it is going to give the best result. He reminded me that he did suggest I go to a dentist for some dental planing to see if that could fix my bite without orthodontics prior to his treatment. He seems like he really cares about patient outcomes. I told him I was currently having Invisalign done at another office, and he even asked me if I would tell him how I felt about my results there in the end. He wanted to know if I would be happy with the bite correction achieved in a manner other than the one he had proposed so he could have a better understanding of my outcome. All in all, I am still happy with my decision to go to another office for a simpler treatment plan. But today, I have a newfound respect for a doctor of orthodontics in town, and I really appreciated the call! I can really respect a human who will sincerely seek feedback and who always wants to improve. Thanks, Dr. McDonald!

So I'm giving this place a star only because u must add a star to rate,but if I had it my way I'd…read moregive it a negative 5.So my mother went here yesterday,to take my auntie that has limited knowledge of this things so only went in hope of being some sort of help to her.well she had to go to ER right after this visit due to receptionist raising her blood pressure.She was very unprofessional and rude to say the least.My auntie was very disappointed because she said the place has a great orthodontist but the receptionist/management are horrible and made them feel like someone asking for handouts and not welcome here.So be aware of this before u decide to go before breakfast‍.wouldn't like to see anyone else end up in ER due to foul receptionist.in my opinion she needs to b fired.

My husband and I saw Dr. Al for a year or so when he was in practice in Molalla. I went in for 2…read moresoft spot fillings (teeth had no prior work) and came out 6 weeks later with 2 root canals and 3 crowns. Changing to another dentist who is amazing, he had to remove my tooth because it was cracked below the gum line from Dr. Al. My husband who went to him at the same time also had to have a root canal and crown and our new dentist had to remove the same exact tooth that I had to remove. I have not had any further issues after going to the new dentist. Also, I have had many of friends who have had bad experiences with Dr. Al's work. From crowns on infected teeth, resulting in extractions to Dr. Al not even showing up for appointments. He is a much better guitar player than dentist.