I am so appalled by the dentist office we've been taking the boys to...... my 4 year old has been…read moreso scared since he had a bad tooth and got it fixed and so he's been really nervous about going well today we went to fix his last 2 cavities and he was crying and there were ZERO other patients in the office or waiting room and the dentist covers his mouth to try and force him to breathe in the nitrous and then takes his glasses off and says.... I cannot have him creating hysteria in this office. I will not treat him. And then proceeded to argue with my husband and I about how this is not his fault that my child was crying and would not walk away from the chair where my child was after being asked multiple times to do so. NEITHER of us said it was his fault that my child was crying what WAS his fault was his actions and the way he talked to us. Come to find out this is not the first time that something like this has happened according to the front desk lady. I am baffled and blown away. Whatever you do, do NOT go here.

So i had been moved around with work a bit before I found this place, so I never really had solid…read moredentist I went to regularly. When I do finally leave Salem, I will miss the people here at Smilecare. I have never had a wait when I come here, I walk right in, am greeted warmly, by everyone who really seem genuinely happy to see you. Very friendly staff, excellent service, huge windows overlooking the lake and the west hills of Salem, is extremely relaxing. Sunglasses to keep the bright light out of your eyes are a nice touch too. Dr. Ohara is great and extremely friendly. I love her and she is never too busy to come say hi. I am extremely pleased with Smilecare. Hands down the best dental experience I had ever had! I look forward to my visits here!

I went in as a new patient. I felt they took conservative approaches in my exam to minimize…read moreunnecessary expenses, like getting my panoramic x-ray from my out of state dentist. My cleaning was very thorough, the pick scaling was excellent after the ultrasonic water jet cleaning. The front office personnel we're friendly and worked together well. The dentist was friendly, informative and I didn't feel rushed in the process. An all around good experience, I made my 6 month checkup appointment as I was leaving. No negative issues.

lobby was nice, wait time was minimal, and the service was great. bathrooms were really nice but I…read morethink they might want to clean them after I left today.

Did not inform us of their policy to confirm the appointment otherwise they will cancel the…read moreappointment and not notify you they cancelled it. I drove 1.5 hours to take my daughter to an 0800 appointment only to arrive at 0740 and be told we cancelled it. They then informed me they still have the 0800 available and put her back on the schedule. This is important to her continuation of care for her braces. I am very disappointed in lack of communication and care from this office.

As a mom of two neurodivergent kiddos, we absolutely LOVE Spinnaker! We have been seeing Dr. Day…read moresince the beginning and have really enjoyed our experience there.

My son has had some pretty severe work done on his mouth. This has cause a lot of anxiety for him…read more Today was just a regular cleaning and Alma very kindly worked with him. She was very patient and understood why he was acting the way he was. I'm thankful that this is the experience we get when we come in. The dentist isn't fun for anyone, but Spinnaker tries to make it the best they can for the children. This was my youngest sons first appointment at spinnaker and he can not wait to go back I told you in person Alma but I appreciate what you do.

Was a patient for about 3 years, what started out Ok, quickly became a very frustrating experience…read moreall around. Hygienist Courtney lacks experience and has extremely poor communication skill. Front desk uses text messages to convey important health info instead of calling to explain complicated procedures. It is evident that over the years money and quick seat turnover are more important than proper patient care and communication. Bottom line, if you value your dental health, this is not the office for you.

Very professional and friendly. No waiting . High quality of…read morecare. Take the time to explain billing and scheduling next appointment.

it was amazing my dentist helped my teeth become whiter and health. the office was so clean and…read moreorganize. Definitely recommend this place It was amazing. Doc. Nathan Snyder was very good dentist. They help me very well.

BEWARE: My husband and I went to see the Dr. Nathan Snyder's wife also a Dentist Dr. Luisa Snyder…read moreto get a regular check up and cleaning. I got a crown which was fine, my husband needed to have a tooth looked at that was bothering him and was told by Dr. Luisa Snyder he needed 3 teeth pulled and she did not pull teeth. But lucky for us her husband did at another office. My husband made an appointment and was told yes, you need a three teeth pulled and was pushed toward getting 3 implants to the tune of $10,557.00. We decided to see another dentist for an other professional opinion and was told one tooth needed a root canal and 1 tooth needed a filling that's all no teeth needed to be pulled and we were given a referral for a dental surgeon for the root canal and the New (honest) Dentist did the crown and 1 filling. The combined result after seeing 2 other dentists and (one a specialist) - NO Teeth Needed to be Removed - only 1 tooth needed a root canal & a crown for that tooth applied afterwards and 1 filling for 1 other tooth, 3rd tooth was Fine no work need. Total Price = $2,790.00 a savings of $7,767.00! Also my husband still has all his teeth. We can not recommend either Dr. Luisa or Dr. Nathan Snyder as dentists, it appears they are working in tandem as doctors to recommend procedures to their patients that do not need to be done. What kind of dentist would try to take advantage of an older person by recommending they pull 3 teeth that did not need to be pulled? All we can assess from this experience is that it is about greed and they do not care about their patients heath. We are looking into referring the matter to the state board.

Children need a place where they feel welcome and safe. This is the place to go. Their aim is to…read moreprovide the best pediatric dental care to their young patients. This is the kind of place where children are excited to come and don't want to go home. The exceptional staff provide a warm, welcoming environment. Jan the office manager really makes you feel at home. Hands down, the best place to go!!

We take both of our kids to Dr Cooper and have been very happy with the routine care; very nice…read moreoffice, very nice staff, friendly doctor. In addition, my son has been in twice with dental injuries (one "tooth vs playground equipment", and one in a vigorous game of "touch" football). They got us in quickly both times, were very sensitive to his feelings, and we got professional care. I recommend Spinnaker and Dr Cooper to everyone.

This dentist betrayed us - held my child down when sedation was not taking effect and did the…read moreprocedure anyway. As I waited, office staff assured me things were going really well! My son suffers 10 years later from the trauma this man perpetrated. The procedure was NOT imminent ; he could have used good judgement and stopped the work, but in his own words he "Wanted to get it done" - all that despite my child sweating, begging, pleading to leave. Tragic and sad. Avoidable trauma. NOTE that he now has PURCHASED 250 fake reviews after my honest reviews put a dent in his business. Still refusing to take responsibility and offer us an apology after all this time.

My granddaughter had terrible front teeth as an infant/toddler. I don't know why, but the just…read morecrumbled and she needed help. Acorn gave her beautiful caps and they look natural. Nice team, very fast work.

It's kid friendly and they work to make sure they feel comfy and confident. We have been here for a…read morefew years and just started coming to this new location which is closer to us. Great customer service and the kids do enjoy the play out of the space that makes them a priority! Yah!

I have been a patient of Dr. Frankel since she took over the practice of Dr. Gary Schoonover, who…read morewas my dentist for decades. Dr. Frankel and her staff are the best in all aspects, customer service, dental cleanings, minor and major dental work. The staff is are always explaining their actions, what they discover about my dental health and my options for care or dental procedures. Dr. Frankel explains her findings of X-rays, exams or changing status of old fillings or other dental work and what options she would recommend. I have complete confidence in Dr. Frankel and her staff, I most strongly recommend them to anyone in need of a professional and friendly dental care facility.

If you need more than a filling at this place, prepare to be sent off to another overpriced…read moreboutique specialist, who usually has no appointments. She only does little more than point out your problems with no solutions or suggestions. I found her to be somewhat remote and unfriendly = not coming back!