I came around 9 to 9:20 and I can honestly say that I received the worst customer service that I have ever received anywhere... ever. I ordered my meal on those fancy touch screens and chose the option to bring the paper order to the counter instead of paying right there. The reason I chose this was so I could apply the coupon my bf had for a free mocha frappé. My bf also had a free coupon for his drink as well. He tried to apply the coupon, but the scanner didn't and the woman who looked like the manager said to him "well you should've told me you had a coupon before you went to the machine" and ok whatever that's fine. A little less attitude would've been cool but again, whatever. It's not like there's a sign that says "you can't apply coupons using the order machine". Then since we didn't know this she gives a bigger attitude with me and says "ok now you're holding up the line". Then she says the coupon won't work twice even though they are TWO DIFFERENT COUPONS. Then she charges me for a whole different drink that I never said I had ordered with my meal. My bf brings this to her attention and she says "well she didn't tell me that she wanted a mocha, now she owes us 2 extra dollars". I politely told her it was on the ticket (that she apparently ignored). Then while I am trying to get a refund for the large coke that I didn't order so I can pay for my mocha frappé apparently another employee is calling my number for my meal that is done. So after three times of her calling me while I'm sitting here struggling to get my order changed correctly, this girl puts my food in the back without me noticing. So now I'm sitting there like a fool for like 10 minutes and my bf asks them where my order is politely. THESE PPL HAVE THE AUDACITY TO GIVE US!!! US THE ATTITUDE AND GO BEHIND THE COUNTER AND TALK CRAP ABOUT US BC WE ASKED POLITELY FOR OUR FOOD THAT HAS APPARENTLY NOW BEEN SITTING BEHING THE COUNTER FOR LIKE 10 MINUTES NOW. And one particular girl behind the counter acted like she wanted to start something with me, but what she didn't know was that while she was calling my order I was sitting with her coworker struggling with their dysfunctional butts to get my food right. OH AND I NEVER GOT MY FULL REFUND FOR THE COKE SO I WAS CHARGED FOR TWO DRINKS. To some it up: DYSFUNCTION, UNNECESSARY ATTITUDE, AND MISPLACED BLAME. Thanks! I'm never going here again. read more