How do you Not have any sausage related breakfast items at 6:30 AM? Every time I come here, I am greatly disappointed! I must be stupid for giving this McDonald's so many chances. read more

Sad to say but the food was simply terrible. Took the drive and brought my Mc crispy meal home, just to find out it was so darn dry and the bun was hard as heck, it was like it had sat out for the whole day. My coke tasted straight up nasty, I dread to think what caused such a foul flavor. I just straight up tossed the whole meal in the trash. Disappointing and a waste of money. read more

Came here on a Saturday afternoon the place wasn't busy but it was dirty. The drink station was nasty and we had a hard time finding a table that was clean. The girl at the counter wasn't doing anything. She could have picked up a rag and wiped down some tables read more

bad cust service For communication , the food is good but it's the 4th time that when I get home theres 1-3 meals, sauces or fries missing even if there being charged. read more

Very disappointing. It took a very long time to get my order, even though I ordered ahead. The employees appeared to all be working hard except the cashier. The issue was making sure everyone's orders were correct. Every single person was missing items from there order. Personally, I was just missing a milk. One customer asked for sauce for their kids' nuggets because they didn't get any. She was questioned by the employee whether they already had sauce and to go check in the bag again. Whoa! She wouldn't give them sauce without a little argument. Another customer asked for ranch for their fries instead of ketchup. He was told it would be .75 extra. SMH. This is the only McDonalds I have seen this at. Also, there was no ice in the drink machines. The ketchup dispensers were empty. I guess because they are charging for ketchup now. This location could use some help. I couldn't believe all the one star reviews for this location. I should had looked beforehand. However, I'm giving it 2 stars. The food was good and there was plenty of seating. I'll probably try a different location next time though. read more

See all

This place is a DUMP. HORRIBLE wait time. 24 min for a 10pc and Big Mac. No apology , nothing.

Mayo on the filet o fish instead of tartar sauce. Missing during. Brown fries. No pickles on hamburgers. That is just today. Other tricks they have include ketchup on the outside top of the bun. Missing filet o fish in filet o fish meal and it goes on and on. This is the restaurant revoking the franchise agreement was made for. read more

This McDonald's is really nice. Clean, nice employees, clean. The manager made a point of asking customers how they were doing today. I have frequented many McDonald's in the Northern California area. This one is nicer than all of them. read more

McDonald's - Highway 157. - Fast Food Near Me - Caseyville, Illinois

This McDonald's sucks the workers are horrible they don't ever get your online order right and when you ask for something extra because it doesn't get put on When you specifically ask for something they catch attitudes read more

The floors we filthy Cheesebugers cold fries were hot so what's that tell you? Service was way slow.

I can through the drive through the person who tried to get me my coffee poured 3 cups of coffee on my leg and while I was trying to get it off didn't even offer me any napkins to help was upset I was bloc the drive through read more

Mcdonalds in caseyville Illinois has the worst workers on up to the managerS! Speed of service does absolutely not exist there. The cashier did not know the register and as a cashier you should! So u cam up sell and save customers money whenever there is a chance to. No-one expediting and the restaurant was full to the brim. Nobody left to stock FOH, all you could hear was feet dragging, missed and above all wrong orders. And the manager today on morning shift was just as bad! Oh not mention I ordered a Sausage mcgriddle for my daughter and chicken biscuit w onions n pickles. Told her if no onion an pickle I don't want the sandwich. Whole order came back wrong asf lolbvs w no pickles an onions. That place is shit! And I wish corporate would come clean it up! Sad bc pple from out of town go there that's def a great spot to provide quality service and give caseyville a good name..that's sad and I don't even frequent mcdonalds at all. The environment just sucks now. Bug thumbs down for rhe whole crew this morning! read more

Asked for a McChicken and got just a piece of chicken on bread after waiting over 10 minutes for 3 burgers. Not a meal just burgers. Inside was so gross. People aren't nice. Always waiting so long for everything here. read more

went to breakfast and decided to order inside. Walked in and ordered in the kiosk in the lobby and some older women yelled at us saying that the inside was closed even though the doors were unlocked and no sign said they were close. heard her in the back complain about how "two guys just walked in". I will never come this location and really hope the employees is disciplined or fire. read more

Your location McDonald's 1 Rauckman Dr, Caseyville, IL 62232 Fast Food Mike Crane 33 points   7 minutes ago I really hate to do this. I understand the pressure people can be under in fast foods but I just experienced the worst customer service that I believe I've ever experienced in my whole life at this place. I was coming back from ice skating in St Louis with my family including grandchildren and we were treated very rudely by the manager. They got our order wrong. I think he was saying that he was combining six fries into three fries but when we drove off and checked our meal we will give him the benefit of the doubt he didn't have containers for the fries but he was also missing a chicken sandwich and a cheeseburger. so we patiently went through the drive-thru again and presented what was missing to the manager. he basically said I'm the manager and I don't make mistakes and let me see the receipt and he acknowledged he remembered that we had just been through there and we told him the amount because just like another person mentioned that he does not tell you in the Drive-Thru but when you get up to the window that's when he tells you you must have either debit card or exact change. At first he was going to give our sandwiches back to us, but when my grandson who was driving asked if we could have his name slammed the windows shut after saying call this number and complain about me and now you don't even get your chicken sandwich. Did I mention that he never gave us the receipt in the first place? Whatever happened to the customer being correct. we and no where form were rude in our demeanor to him it was mostly children in the car. read more

We were in a rush wanting food they got orders mixed up and the employees obviously didn't know which car had which order. We had ordered a water and coke and 2 double cheeseburgers manager was out their working we told them the mistake and they got an attitude we decided it wasn't worth it and left as we left the manger flipped us off read more

My family stopped by McDonald's this morning for breakfast because we are all not feeling well, needed something quick. Although my expectations for McDonald's is not normally very high, today was terrible. No salsa was included with our burritos (which were all tortilla, no filling). And our kids hash browns looked like this! I understand mistakes happen but they had us pull forward and wait specifically for these hash browns. They more than likely saw what they were giving us too while putting them in the sleeves. The blueberry muffin was the only good part, but they probably outsource that. The other good thing is the employees can not count and gave us $2 extra back. Total was $12.79, we paid $15.79 and received a $5 bill back. read more

McDonald's - Hash browns - Fast Food Near Me - Caseyville, Illinois

Drive through person had a half finished cigarette sitting on the register. Zero customer service and appeared to genuinely hate her job. Order was wrong. Pick up window just threw a bag of food out the window to me and never said a word. Ended up with an extra item, the wrong thing and a diet drink I never ordered. What a disaster. read more

For starters, this was my third restaurant in the area, and I just so happened to go here because of the dining rooms being closed at the other two locations. So I was already in a bad mood when I came here. I park, and go up to the dining room is closed. Not a huge surprise, but still very frustrating given the other restaurants before. At the very least, the worker that greeted me at the locked door was kind enough about the closure of the dining room. Frustrated, I got in the drive-thru line because I was hungry and just wanted something to eat. It didn't help that the drive-thru line was impossibly long, and seemed to move at a snails pace. Eventually, I pulled up to the menu, and the employee was very hard to work with. She was hard to understand, and seemed to be new to her job. I start ordering my meal and want to get a Diet Coke to drink, but they don't have that. I then ask for a Dr. Pepper instead, and they don't have that either. Because those are the only two drinks I get, I had to have the worker read off the drinks because I didn't know what they had. Eventually, after I was done ordering, I had the worker read off my meal, and of course it was wrong. Getting my order fixed, I pulled up to the window and received my food, which just so happened to wrong, and the food was cold. I know that happens sometimes, but I was in a terrible mood, so that just angered me even more. Overall, I wouldn't recommend this restaurant, or any other in the area. Just wait and find somewhere else to eat. read more

This is the most rude and unprofessional place I have been too in a while the manger who worked on 7-24-21 at about 2pm on that day is very rude and unprofessional will not ever return no respect for her employee's she needs to be replaced read more

The Caseyville Illinois McDonalds sold happy meals with no toys and did not inform the customers. I call back to ask for the manager she said they did not have any toys. to come back at 4:30 the next day and she would give my granddaughter a happy meal and a toy. I could not get back up there the next day. I went two days later and she would not honor her word. kids want the toy before they eat the food. this is a shame. I want free happy meals for months to come because they sadden a lot of children and you wronged the customers and especially my granddaughter. I live in East Saint Louis Illinois. read more

Oi Vey! This place is AWFUL------with a capital A! My goodness we've never been anywhere we had to repeat our order 4 times! 4--FOUR times!! We went through the drive through on our way to golfing after meeting my ex husband to drop my son off, and we went through the line for convienence,...boy were we wrong!! My darling better half said our order, and as soon as he was done she said "may i take your order".... he then repeated our order twice, and then...silence....... Then she didnt get ANYTHING he had said correct, so he had to YELL it to her once more... Our actual food items were correct (although our order was simple)- and my dad and stepmom had the same experience and they were in the vehicle behind us... it was the worst drive though experience ever.... i definitely do not recommend stoping at this McDonalds-- go down to the next exit and hit up Chik Fil A :) read more

This place is staffed by people who either didn't get any formal training or people who just don't care. Most are under 21 years old. I have had to repeat my order, had it repeated back to me and got totally different items in the bag. There are very few courtesies here, as the people at the window are sometimes on the phone or talking about what they did the night before and their focus is gone. Granted there are a few workers here who try to make a difference, but the incompetence of the rest of the crew just flushes it all away. Whoever owns/runs this place needs to reexamine who is in charge, because sloppy service and no real concern for the customer starts at the top. read more

They charged $10 for a fish and a triple cheeseburger. When we asked for a receipt the girl shrugged her shoulders and slammed the window shut. The food was ice cold and the buns were rock hard. Never going back. This isn't the first time we've gotten bad customer service there. read more

Drive thru took only 2 minutes to get to the pay window. The person at the window said our total and thank you when we handed our card. After we paid he was polite and said "have a good night". At the pick up window we waited about 30 seconds and the woman opened the window and didn't speak just shoved the drink and straw out the window. We said thank you and she did not respond at all. After we received the drink we waited 2 minutes for the order to come out. She said "here ya go". No have a good night no nothing. Food was hot and fresh. And 1 out of 2 were friendly. read more

It doesn't even worth my one star. At around 00:30 today, after waiting for 30 mins, this is what I get. The beef is black and the salad is terrible. But this is nothing, she couldn't even give me the right soda. I said coke, she also repeated it back to me but she gave me a strawberry fruit punch. What's wrong with her!!!!!!! read more

McDonald's - Fast Food Near Me - Caseyville, Illinois

This is by far one of the worst McDonalds! Every time we go through the drive thru late at night it's always a different story. One time they aren't serving breakfast at 2:30 am. The next time they are only serving breakfast around the same time and have the wrong signs showing. The last time we went through they were shut down for temporarily for one hour and didn't say why. If you ever do by chance get served, the food is old. read more

Went through the drive through and tried placing my order and they cut me off before I even finished my complete order. Then I waited over 10 minutes for my food while 4 other cars got their orders before mine just to receive my order incorrectly. read more

Orders are always made wrong. I have tried 3 times to get an Egg McMuffin from them and every time they were inedible. The bread was way to hard and stale. The last time, the muffin was burnt. Will not be ordering from this location again. read more

McDonald's - Burnt Egg McMuffin from Caseyville's location. - Fast Food Near Me - Caseyville, Illinois

Extremely rude staf I work customer service in the food industry and the drive-through girl has no customer service skills whatsoever in fact she was so rude I did not order the drive-through and went inside and got a much pleasant experience in ordering with her do not recommendAfter all I can't expect much from a McDonald'sf read more

Stopped by and ordered food for our overnight first responder crew. Had coupons for buy one, get one free. Lashonda, the manager, refused to accept the coupons insisting we had to use them on different visits, spaced 24 hours apart. I've gone in with my crew numerous times, each time ordering a half-dozen Quarter-Ponder burgers and getting another half-dozen free, using the codes from the surveys and never had a problem, until last night. We ordered apple pies and the clerk said she didn't have any made, but if we waited 8 min, she'd make us fresh ones. Great! Lashonda then inserted herself as we ordered. I ordered two strawberry creme pies, thinking they would be good to snack on while on duty, around midnight or 1am. Lashonda said they had just one. I asked if she could put some fresh ones in and was told no. I told her I wanted two and she said she "ain't putting any new ones in. I can have the one that's made." Then she commented and kept insisting we go to the McD's on 25th Street. Okay. That's fine. She kept insisting we go to the other one, so we shall. We'll let the other shifts as well as the other officers know we need to go to that one. read more

This is by far the worst Mc Donald's I have ever been to, day or night rain or shine they always screw something up, they always try to serve you cold food and they have attitudes. Don't even try to get food after 10pm they act like you're an inconvenience to them! My fries were cold, I sent them back I got the same fries back but with a few hot ones on top. My burger was cold as well and sloppy. The only thing they got right was my soda! read more

Went through drive thru, waited for them to take my order, never did. Got to the first window and told them they never took my order. Ordered an egg mcmuffin at the window. Got to work and it was NOT an egg mcmuffin but a sausage mcgriddle! I waited in that line for over 15 minutes to get something I never ordered! Never again will I visit the Caseyville, IL McDonalds! They are very unintelligent!!!!!! read more

Went and tried curbside pick-up for the first and last time. Pulled in, app said it would be ready in about 5 minutes. 10 minutes later, after watching them through the window talking and cleaning, I called and they said they were "getting my order together." 5 more minutes later they came out. Nice young man-the only nice thing about this experience. After getting home, even though I ordered and paid for a double Big Mac, my son got a mini-not even a regular!! Buns were hard and crusty like they had been sitting out for hours and nothing was hot. Not sure what our wait was for. Tried calling the store again. Questioning if our order was crappy on purpose because they picked up and hung up on me. Won't be back. EVERY time we go, something is not right! read more

I was here at this location and the manager lady there tonight at 8:05 pm I said I'm looked at the menu, she says you need a minute and walked off and said let me know when your ready didn't give me a chance to order the guy in front of me said yes she slammed my stuff down too and he walked out , truck parking as I'm a driver we like that, but I'm not gonna give business to this place never ever been treated this way at a McDonalds, I called to talk to the manager she said yes I'm the manager admitted it was her then my wife called and wanted corporate number and she denied it said she must have the wrong location read more

Greeted with whatchu want, very rude teen woman working late at night. Whenever I ordered at the window she had me repeat it then told me to pull to the window. When I got there I told her I had 3 orders and she threw her headset off and shook her head. read more

Better than downtown granite. The remodel did not help. Every dine-in now as view of rest room. The service is hit or miss, the drink area is often a sticky mess. Nothing to recommend here. read more

Very cool McDonald's off of Route 50 near 64, near downtown St. Louis. If you are traveling or just happen to live in the area, I highly recommend it! Great playplace for the kids, modern updated restaurant that looks more like a bistro with inexpensive prices (my kids love the McChicken's, chicken nuggets, and fries). Love, love it! read more

They have no fish and served old sweet tea had other McDonald worker bring fish and gave old French fries

Old French fries and sweet tea was giving to us and charged for milk shake when they were not serving milkshakes and never gave a refund.