This location is the worst! It really needs to be shut down. Don't waste your time here the staff could care a less about you or your order. Give your time & money to someone else. read more

Worst McDonalds I have ever been to. Including some in Korea and Germany. They get your order wrong every single time. Currently here and they have six cars pulled up because they can't get the orders right. If I could give it 0 stars I would. read more

The McDonalds in Caseyville is the best. My daughter has strep throat and I let her pick what she wanted for dinner. Of course she chose McDonald's. I just want you to know I went thru the drive thru. Excellent service the young lady even double checked my order. The young lady who handed me the food asked me to pull forward because she wanted to me to get fresh fries. She apologized I was thrilled to get crispy chicken and hot fries at McDonalds. Your young ladies all three of them took such good care of me. They all looked and acted very professional. So proud of how this McDonald's is run. Great job guys! My daughter said the food hit the spot. :) read more

they started taking my order at 10:20 and said that they were already on lunch. even though all the breakfast menus were still out...

Filthy. Slow. Chaotic. There was a line to the door and many more customers standing in the lobby waiting on an order. The drive through was backed up and not moving. The staff response? Indifferent and with no sense of urgency. Crew wandering in circles unsure of what yo do next or else just apathetic with glazed eyes. Shame on you, McDonalds. read more

This place needs to be demolished, it's THAT bad. I'm not saying the employees are idiots, but........ My order is wrong literally every time. I tried to order a frappe once and they told me they don't have those. But there was somebody in the lobby drinking one, and I did end up leaving there with one. Please just fire everybody and start over. I don't even feel comfortable leaving one star. read more

This one is as good as it gets. The ketchup dispenser was dirty and had old hard ketchup all around it. The guys in the back making the food did not have on gloves. After I stood there and watched the cooks in the back. None of them had gloves on and they were touching everything. One guy noticed me looking then he put on gloves. I will not be returning to this Mickey D's until they practice better sanitation. read more

Not worth stopping by. Too bad it looks pretty new inside.... All tables were filthy , employees passing by and not even caring to clean. Slow service. read more

Crappy service. Even crappier food. I ordered a hot chocolate. I got hot water with whip cream...... NEVER Again

Please teach your managers proper customer service skills. I came in tonight through the drive through and got a simple double quarter pounder with ketchup and cheese. I drove home to find that not only was there ketchup and cheese but also mustard, pickles AND lettuce on this burger. The burger doesnt even come with lettuce. I drove back to the McDonalds to get a replacement burger. Showed the manager the messed up burger and he then demanded for the burger back in order for me to get a replacement. I told him I was feeding it to my dog as compensation for having to come all the way back to the store because of their mistake. He refused to make me a replacement burger unless I gave him back the one they messed up. He offered me no other compensation for my troubles. Its this poor service and lack of customer care that makes these places so terrible. Perhaps maybe if this is how the franchise owner wants to conduct business someone might need to talk about getting their franchise revoked. I have gotten repeated bad service at this establishment. Shameful. read more

Constantly getting incorrect orders. Takes too long to get food. I won't be back. There is a parking area for SEMI's

Extremely slow service in the drive-through... Two cars actually left from the line after placing their order because of the wait. I suspect

I am so sorry to see all the other bad experiences with this location, 11.28.2018. My experience was nice! You don't always get that at fast food places. I went thru the drive thru, placed the order, no hassles, picked up my food on my way. Corporate should send secret shoppers more often, they would find out the problems, too many other places to eat, but mine today was good! read more

Food is fine if they could maybe get an order correct. I know it's McDonald's but come on....

I went through the drive thru and order my free Frappe after purchasing 5. The cashier scan the code at least twice and told me I had to buy 5 to get one free. I tried to explain to her that the deals are color coded and the green one mean that is free. I buy a frappe everyday and never have a problem redeeming my free one until I visited this location. She went and got a nasty attitude female who said she was the manager and she nastily told me it said it had already been scanned... of course she had just scanned it. So I parked and went inside I asked for the general manager and she stood looking at me with her arms crossed staring me down like she was ready to fight me, but oh would she been surprised when this grandmother tore into her behind. She was smart mouthed until I started filming her. I will NEVER visit this location again, but further more I may never buy another frappe from any McDonald's again. I will be ringing their corporate office in the morning. read more

went there 2/15/18 and got a big mac meal and when I got home it was full of mold and the rude manger would wouldn't do anything just gave me the $ for the sandwich not the meal even know everything was cold and then she wouldn't even tell me her name never eat there again read more

One word...slow! Stopped by at 5:30 and it took 12 minutes from when I pulled in until I had food in hand. This isn't the first time either. Service has gone down. This order and my last order (about two weeks ago) was wrong but didn't realize it until I got home. Customer service skills at the windows need work as well. This is the closest location to my house otherwise I would go elsewhere. read more

Awful! Just got a McCafe mocha and as I'm drinking it I felt something come out and I pulled a dead fly out of my mouth!!! Trying to call and report it but of course no one is answering the phone. read more

9 months ago, I left a horrible review and a 1 star rating. I'm back to change it to 5 stars (I mean, it's still McDonald's, but I'm rating it based on what you expect fob a fast food place). After posting my first review here, I contacted corporate and made a very thorough complaint. It was addressed quickly, and they must have taken it seriously because they started training the staff, ran a program where the employees got rewarded for positive feedback and the customers got free cookies for filling out the survey, management has been seen in the store greeting customers and making sure things are running smoothly, it's cleaner, they updated some things (the menus are now flat screen tvs), and they haven't messed up my order in MONTHS. I'm super impressed with how much better it is now! read more

I sometimes stop in at this location for breakfast before work. I won't go back after my experience this morning. I ordered two sausage burritos and a large coke. The drink was fine but the burritos were nasty. One had been sitting under the heat lamps for quite some time. It was hard and tiny. The other was equally small but appeared to have been made today. The peppers on that one though were black and hard, extremely nasty. Neither burrito had cheese either...Stupid I know, but I won't waste my money here again. read more

Every time I go to this McDonald's my food is dangerously hot. I mean extremely dangerous.... Recently I ordered the cinnamon rolls and when I went to grab one it was scorching hot so I dropped it as fast as I could. The cinnamon roll fell in between my legs and burned a hole right through my cars seat. There is now a giant, permanent burn hole incrusted with cinnamon in my seat. I get it, people don't want cold food, but you don't need to roast your food in the flames of hell before you serve it. Speaking of cold food though...... Do you ever have your ice cream machine on? Because I try to order ice cream every night (which is the main time people want ice cream) and they always have it "down for cleaning". I worked at a custard stand for two years...... It takes 30 minutes tops to clean the machine. If you guys really want to be paid $15 an hour you need to show, at least, decent customer service. I always feel like I'm am in convince to them when I order food. But their mozerella sticks are on point though. read more