The ambiance was clean, comfortable, welcoming, and had a nice atmosphere to enjoy. Service was great and food was fast

I ordered a Quarter Pound Cheese meal, the fries had to be made the night before. Very rubbery and limp. My burger wasn't hardly warm even, dry and burnt!! read more

They closed the indoor 3 hours before closing time and wouldn't let anyone in. ________________________________food_______

So went in there, and there was a little lady who was acting like she was the manager extremely disrespectful. I asked for help a couple times and then there was another young lady behind me who was just standing there and I and we both asked for help, and the manager had come up a ledge Manager at least she was screaming and yelling at me, threatening me with the police when all I did was asked, was my order ready And she started getting very dramatic. Definitely guessing she was 100% liberal lol got mad for no reason read more

Seems like every time I go there for breakfast I find egg shells in my sandwich. Today was no exception I will no longer be eating their food, this is literally like the 3rd time this has happened and I've never said anything but this is the largest piece of egg shell I have found. Gross!! Thanks for breakfast McDonalds. read more

McDonalds - Egg shell in my sandwich - Burgers Near Me - Channahon, Illinois

Every time I go to this location they screw up my order! Not one person on their "team" takes any responsibility. Instead of fixing the issue, they play the blame game and say "I didn't do it". They need to learn to communicate better and that it doesn't matter who did what! When a customer comes to you and tells you something is wrong with their order apologize and FIX IT!! This past weekend when I was in was the very last straw. Not only did one of the employees give me an attitude and argue with me about fixing an issue, but the manager who apparently "was on break" happened to come to the front looking like she was high as a kite on something. I will drive 10 minutes out of my way or just grab a bite to eat at another establishment before ever patronizing this location ever again! Waiting to hear back from corporate so I can give them more information about the s**t show that ensued over what should have been an easy fix! read more

Ordered 20 bbq sauces received 19 very mad. I have a lot of chicken nuggets and home and this was not enough for all them I was very disappointed my last few nuggets had no bbq sauce read more

I ordered a big mac. They put Tarter Sauce on it instead of Mac Sauce. I returned it and they made a new one for me. Was there Mac Sauce on the new one???? Nope,...SUPRISE!!! They put Mayonnaise! read more

Nice looking establishment but your food gave me food poisoning so I know where i'm not going too again.

Horrible McDonald's. Always get the orders wrong or missing items. Every damn time !!!! And they don't seems to care one bit.

McDonald's food is McDonald's food. But this location has friendly employees and faster service that the other ones in the area.

I was here the other day. I ordered a mcchicken meal plain. what I received was a mcchicken meal with only tomato and ketchup. IDK what was on the sandwich until I told the young kid that 'this was wrong'. HE informed me what was on the sandwich, smh, lol. He must have been hungry and put in HIS order for my food. read more

Today, my family and I acquired McDonald's breakfast. It was fine, however when I got a hash brown, which is normally nice and crunchy, was soggy, soft and it literally was stuck to the paper. Not only that but service is pretty terrible, whenever there's people in the lobby they literally stare at each other too see who will take them first. Even when they are people just standing around they stare at you as if asking you "why are you even here?" If you don't want to be there quit your job, don't blame customers for wanting to go your establishment. And one more thing... I couldn't count on the many times that I have gone there for a simple frappe and after I've paid for it they say "oh sorry the machines not working" and then asks me to get something else. No I don't want anything else I want what I ordered, but why do their machines keep breaking and why is there no one there to fix them breaking continuously. But I do love the Lattes there so theres one good thing. read more

Not only is this the slowest McDonald's in the area but today I got a raw burger! Absolutely disgusting!

Five star McDonald's. My mcchickens are always great and the staff is always nice. Clean bathrooms if you need a quick pitstop.

If I could give this McDonalds a negative star review I gladly would. The employees struggle giving change back when you pay, they are slow, and not really nice. You are lucky to get "have a good one". By the way have a good what???? Thank you is a rarity to hear here. Now let's discuss how many times I have been there and heard... our shake/ice cream machine is not working, we can't make carbonated beverages right now, our hot chocolate machine doesn't work. So, I must wonder if so much equipment doesn't work on a regular basis, maybe they should close and let a real restaurant open there instead. Don't waste your time here! read more

So I drop the daughter off for cross country practice and I think I will come in here to get a quick breakfast......not happening super slow.....should of went to the gym or somewhere else to eat. 15 minutes for a big breakfast and I was the only one in the whole place. McD's blows...... read more

McDonalds - the interior of a restaurant - Burgers Near Me - Channahon, Illinois

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Nice decor but terrible service. We ordered a simple breakfast sandwich with no one in front of us. It took them almost 15 minutes to get it delivered to our table. Next time we go someplace else read more

I don't expect much from McDonalds, and this location is at least better than Minooka, but they seem to have trouble with adequate staff and product quality is inconsistent. Last time I went my small fry was a half bag of dried ends/pieces instead of whole fries. Tonight I got beef instead of crispy chicken for my BBQ Bacon sandwich. There was only half a piece of bacon (supposed to have two) and it was so greasy it leaked through the box and bag onto the seat of my car. I drove back (10 min drive) to get the correct sandwich. This time the chicken and bacon were correct but they forgot the onions. I give up!! read more

I come to this McShack almost everyday for some item or another. This location is under new owners and has come a long way since the takeover. How can you go wrong with their coffee, you can't, that's how. My only tip is to check your bag before you pull away from the drive through. read more

Minooka McDonalds is the WORST McDonalds in America. Lines are forever long, management is not well trained, and 90% of orders are wrong. GET IT TOGETHER! read more

Literally the worst, slowest McDonalds I have ever been to in my life. Last week the soda machine was not working, and they couldn't serve blended drinks, only had coffee or teas. Decided to give them another try and today they had soda but the ice cream machine was broken, but they could serve shakes. I have had interaction with the manager, I believe his name is Jesse, and he doesn't seem to care to make anything right for his customers or help his staff problem solve any issues that arise. Do yourself a favor and drive to either the Minooka or second Channahon location, you'll not only save your time of being in the drive through line for ten minutes on average, I'm sure their equipment is running. read more

Ordered two sausage burritos, at 7:30 AM, on a rainy Wednesday morning, waited in the drive-through for 11 minutes, with one car in front of me. Get your stuff together McDonald's. read more

Gave them 3 stars service is acceptable. The one problem is the choice of music that drones on and makes one wish they were deaf. The owner rreally needs to a better mix. The drivel is bad. read more

You sell hamburgers (supposedly)....20 minutes to get my order wrong......a burger....from the menu.....as-is....and you can't get it right?! LOL! And they want $15 / hr....so funny. read more

The customer service and food prep/delivery was very poor - it took 10 minutes for 2 plain double cheeseburgers and fries. The restaurant had 1 other customer waiting and drive thru had a couple of cars, but they were moving through quickly. The crew member told those making the food 2x what the order was and end up with a half-hearted apology. I then saw a supervisor, who was outside with a delivery who said she was busy with the delivery and did not know why the service took so long. she too offered a half-hearted apology then said the corporate telephone number was on the receipt. I then said I'll call the owner john and was told that he doesn;t own it any more and that someone named Marvin Spence owns the restaurant. She offered no contact info for Spence. Well Mr Marvin Spence, I hope that my experience was not indicative of your overall customer philosophy. If it is, for however long you have owned this McDonald's, the service pales in comparison to what they provided with the prior owner. read more

The order is never right, it takes forever to get food. And everybody inside looks like they just smoked one too many looking each other standing around doing nothing while there's a line of people waiting read more

I'm always going through the drive through for my hubbys coffee. Never had a problem with my order and never had to wait long.

Super slow, wouldn't suggest u go there if your on your way to work or school, waited 20 minutes for a sausage McMuffin

Workers were standing around unoccupied, repeatedly making rude comments to me. The manager on duty "Katie" was the one who most stood out to me, being extremely rude and inconsiderate prior to me even making my order. Awful attitude and display of the integrity McDonald's claims to hold. Update: Was just told I'm not allowed to stand up in the restaurant, by Katie. read more

The surprises at McDonald's. First time I've ever been served a Big Mac with a burnt bun. Congrats! With all your restaurants it's amazing how consistent the issues with poor service and stagnant quality of food comes out of your establishments. If it wasn't for my child and his fondness for the happy meal I wouldn't spend a dime here. BTW. Merry Christmas. read more

We visited this location the morning of Sat. 7/8/17. I felt the need to write because it was the best experience I have ever had, anywhere! The young boys that were working, were more attentive than I was! They were even by the window with my food, waiting for me. They also rechecked my bag right in front of me and made sure I was satisfied. It was nice to see young boys actually taking their job seriously. read more

I ordered a 6 piece chicken McNuggets and a medium fry off of the 2 for $3 at 1:04 pm. I did not receive my food until 1:22 after I made a complaint. I complained to 3 separate employees before I finally got my food. The managers refused to talk to me. It was a chaotic mess. All of the employees and managers were running around and talking to each. They would also scream at each other which is highly unacceptable. 2 other customers that ordered after me got their food before me but both orders were messed up. It was even busy. Just poor management and too many teenagers read more