This McD is a bit on the iffy side as there are a lot of beggars around the store. When I mean beggars, I am telling you a lot of homeless and beggars, some with their 4 legged friends in tow. Even at the stop light they were on each corner as if they owned a certain part of the road. The used the drive thru as I was not comfortable getting out of the car. We ordered breakfast for lunch just biscuit with egg and sausage and a side of egg for Cleo. Cleo enjoyed her egg promptly obvious to the surroundings or the wandering pooches. This is one McD where it's best to drive thru and go or lock the car and eat and hopefully not be approached. The food was fine, but the surroundings really would be better if this place had some sort of security. read more

McDonald's - cars parked in a parking lot - Fast Food Near Me - Channelview, Texas

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My husband stopped by here this morning for 4 breakfast meals food was good but we got 4 chocolate milks and 3 of them had been open and drank out of. Yuck!! read more

McDonald's want to over charge on theses $0.30 burgers but can't get the order, right read more

McDonald's - a hamburger and a half eaten sandwich - Fast Food Near Me - Channelview, Texas

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Where to start? I work nearby and rarely eat or review fast food. Quality control and consistency is what I love about McDonalds no matter where I go. This location is atrocious. Always out of syrup for drinks. Food is incredibly terrible. Always! Service is just awful. How can you screw up an order done through the app?! This location must be avoided by all. Truly the worst experience ever of the franchise read more

What rip off!!! Do not be on a diet and eat here!!! I asked for scrambled eggs and 2 orders of bacon, I expected 4 slices of bacon and cooked eggs. How could that go wrong? Egg tasted little pure butter and slimy. The bacon I only got 2 slices of bacon when I expected for 4 slices. Ugh!! Guess I'm going to Jack in Box next time. read more

Disgusting restaurant. I spotted a roach on the ice machine. No one had on hair nets (do they not wear those anymore?) Very dirty, mop bucket in middle of floor with no one mopping during busy morning hours!!! Gross! Gross! Gross!!!! read more

McDonald's - Roach on ice machine - Fast Food Near Me - Channelview, Texas

Just horrible !! Always something wrong with order, and customer service OMG i dont think they know what that is !! People there are so rude !! There always missing or short staff but they can stand there and be texting and dancing ‍ i asked if something was wrong and the girl that was dancing told me there was only one person on the grill .. baby do u not know what team work means go help ! I just thought to my self did not express that to her. WAITING ON LINE FOR 1 HR IF NOT MORE THE WE GET TO THE WINDOW AND THIS IS WHAT WE GOT WAITING ON MY ORDER FOR ABOUT 15 MINUTES MORE !!! read more

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Eating in the dining room at 15505 Wallisville Rd, when the store manager comes out with a pink fly swatter swatting fly on the front counter, registers and even on the apple pie warmer above the area were the food goes before the expediter puts it in the bag. Did this manager clean after any of her swats, NO. This was reported to the Health Department as well as the complaint line 877-499-0939. I also videotaped it in case she try's to lie her way out of this. read more

Waited 15 minutes for my order at curbside.Went inside to get order,employee told me they don't do curbside while it's raining.It wasn't raining when I ordered my food.Bad customer service. read more

NIGHT STAFF: HORRIBLE The food quality and customer service quality is better during the day than at night. Night staff are young and have no cares about the customers, only care about a paycheck, and choose to be on their phone 24/7 rather than paying attention read more

Waiting in the drive through always lasts an eternity. Always long lines witch demonstrates there incompetence to do the job. All fountain drinks taste like shit!!! Never fails whether it's orange juice to a soda. Theres that nasty machine taste. Tells me maintenance is not something they care for. read more

Worst restaurant service ever .. The workers were very rude. Never going back there ever again....

The management at this McDonald's needs to think more about ensuring the technology the chain has provided for them works. There is nothing nearly as exciting as waiting for an hour to receive your order from the kiosk you have already paid for, and the staff are too busy stumbling over themselves to notice you are the only one without food, trying to get their attention, when actually they are supposed to be bringing the food to you. So, one hour with an angry toddler and a good half hour standing at the counter I finally got our food. They apparently tried. It wasn't the best experience, and certainly not one that fulfills the operating mantra of McD. Moral of this story is at this location, just stick with the counter if you want your food. read more

Managers was rude asf and cuss us out to get out when the door was still open instead of asking kindly

I ordered a double cheeseburger but got a McDouble instead I was like okay I'll let it pass, so when I get home I open my sandwich and they gave me a cheeseburger instead because it only had one meat like wow. read more

worst customer service mostly night shift they be taking there sweet time making me think all the employees clocked out and went to lunch .

Upon entering, we were greeted e by a pediatric son begging for change. The unit has been removed but the area behind the counter was cluttered, the ice cream machine was broken and the toppings were partially covered. I'm between the bathrooms they had the mop and bucket just sitting there. The new room had water around the urinal and the commode. Out waitress was helpful, but she was distracted by her coworkers. This is s very dirty establishment. It needs positive leadership. read more

I came in this morning, almost everything in the menu was out, I was waiting in line for around 5 minutes and no one came to the register to take my order, Also one of the lady's was putting the hash-browns on the rack with her bare hands, I wasn't gonna wait or eat there so I just walked out...... NEVER COMING BACK WORST MCDONALD'S read more

Man, whomever owns this McDonalds, this is a true daycare. All of the workers were kids. Let me start from the beginning. We ordered two filet meals, no salt on the fries, three grilled snack wraps with honey mustard, a coffee, and a frappe. This is where it went wrong. We pulled up to the first window and no one was there. At the second window, it was five teenagers in the window. They were all confused and asking us what we ordered. They did not even realize we had not paid. We repeated our order again again as they were trying to figure out things. They had to make the third snack wrap because they didn't get that on our order. They asked me to pull up to space number two. They told me I was holding up the line. I corrected them letting them know that the hold up was on their end and not ours. When we finally got out food, our sandwiches had more tarter sauce than the actual filet. It was like it was thrown together. All of the snack wraps had ranch instead of honey mustard. I was too frustrated, I asked for all of my money back and didn't want the food anymore. When we went in, I swear I was it high school lunch time. It was literally ran by teenagers. Even the manager (who didn't have any backbone) looked like a teenager as well. There needed to be some adult supervision. SMH We definitely WILL NOT BE back here. read more

Literally the slowest location I have ever been to. Don't waste half your day waiting for 6 nuggets.

Have eaten here many times and for the most it has been a good experience with no complaints about the place. Wife loves those sausage biscuits with grape jelly! read more

Ordered a plain spicy mcchicken with ONLY cheese as the receipt shows yet i always get a normal spicy chicken with everything on it and NO cheese that i paid for...i dont want to be the person who holds up the line by opening each sandwich to make sure its correct but with this location you absolutely have to!! read more

McDonald's - Fast Food Near Me - Channelview, Texas

Horrible service. The individual who gave us the food was super rude. No sauces in the bag. Why isn't upper management fixing this McDonalds? This is an ongoing issue for years. read more

Horrid!! The drinking self-serve was open but my Diet Coke tasted like Barq's, sprite and orange mixed with a bit of Diet Coke....AND I didn't know til we got back in the car because the cashier said we could sit.....but the employees who were sitting in the dining area yelled at us when we tried to sit down. UGGGGH!!! read more

Avoid this McDonald's at all cost. There's plenty of other places within half a mile. Last 5 trips here. Food is wrong, not cooked right, cold, out of drinks, takes forever, missing items. Don't ever spend your money or time at this location. Owners need to fix this location. read more

Came late 11:30 pm! Rude! I drove through on my way back to NC. 3 cranky kids and just wanted some food. JUST RUDE! Handed my food so rudely and why even work there if you're miserable. Do not go there! Avoid it. After reading the comments, I can see why they wrote what they did. read more

AVOID AT ALL COSTS!!!! it's chaos!!! trash all over the floor and none of the workers know what they're doing. my friend and i went in to order some food before we drove home. the line was unbelievably long and there was 2 problem working at the register that had NO CLUE what they were doing. i ordered a 10 count nugget meal and the lady at the register taking my order didn't even know mcdonald's had a 10 count meal! it took 10 minutes to order my food and almost 30 to get my food not to mention the chaos going on with the manager and another client. just stay away. read more

This McDonald's sometimes is pretty decent ..some are slow as dirt! No hot water in bathroom,so their hands aren't clean!!! I won't eat here anymore .have big ol rats! read more

AWFUL service. Ordered my meal in the drive thru, paid for it, get to the pickup window to be told they were out of chicken? Okay. Rude employees that gave me attitude when I just said I wanted my money back. Then a customer's order who ordered ahead of me came back to the window because his order was wrong and the manager basically insulted one of his employees who was taking orders. Rude. Pathetic excuse for a McDonalds. If I could give zero starts I would. read more

This McDonald's is a mess. They had nothing to drink except tea and took me 20 minutes to get a breakfast sandwich. I could lay an egg faster than it takes them to cook one. read more

Every time we go to Mc Donald's in the middle of the night no one answers the drive thru nor are they back their. They must be sleeping in the back or something. You call the store and no answer. NO SERVICE IS BAD SERVICE! read more

This is the worst McDonalds I have been to. The employees are rude. It took 25 minutes to get my drive thru breakfast. Stay away from this one, it's nasty and will probably make you sick. read more

Worse McDonald's I've ever been to. They never fail to disappoint. You wait in line forever only to get a hamburger with a rock solid bun. This place is disgusting. Whoever owns it should be beaten with a blunt object. read more

Luv the place , even though it's ran by teenagers, shows how adults can be really useless sometimes and it doesn't take screaming stupid adults to keep the place running. read more

First time I have been to a McDonald's where everyone was happy, helpful, attentive, willing and profesional. They have definitely impressed me! Great job on hiring better staff read more

Worst McDonalds I've been in in a long time! Dirt everywhere, food barely warmand slow service. Needs a manager!

Horrible horrible horrible place. Not clean. Not one table--had to ask the clerk to clean a table so I could sit down. Floors, counters were filthy. A real health hazard. Not sure what the bathrooms look liked bc I was afraid to stray away from my friends. It was too late to change my mind about eating there cause I had used the kiosk to order and pay for my food. The food was not hot. The fries had been sitting awhile. Asked the clerk for fresh french fries and by the time they were ready, I had already finished my burger. Not what I expect from McDonald's. A lot of homeless hang around the establishment and use the facility to freshen up. A lady at one table was curling her hair. At another table, a guy was sleeping. Then a guy walks in off the street with 2 styrofoam cups and helps himself to the fountain drinks without paying. I do not recommend this place for dine-in, take-out, or drive-thru. Stay AWAY!!!! Or Stop at your own risk--you have been warn. read more

Drive thru is terrible. Waited over 20 minutes before getting my food. Perfect example of what lack of training will do to a business. Will never stop at this location again. read more

If I could give it zero stars I would! Worst McDonalds I ever been to. I went there tonight and first they took about 10 minutes to pay for my order. And then another 10 minutes to actually get my food. Once I got the food of course they got it wrong. I had to get down and ask them for a missing burger. When I got down I was informed that they only had one cook working that night. They only had four employees including the cook running the whole restaurant. I just don't know if the management doesn't care or they're just incompetent. After I finally got my food right and was getting ready to eat of course the fries were soggy and greasy. My hot and spicy was wrong and it seemed like it was old, like it had been sitting under the heat lamps for a while. The lettuce was rotting and brown. I will NEVER go to this McDonald's again. I know it's fast food but theirs plenty of places out there that will take my money and provide at least a decent service. read more

I visited this McDonald's last weekend on my way back home to Port Arthur, TX. The drive thru service was horrible. I waited at least 3 minutes before my order was taken. Once my order was taken it took me approximately 3-5 minutes just to pay at the first window. The cashier acted as if she was doing me a favor by reading me the wrong order. Once I got my change back, I waited another 5-8 minutes before pulling up to the second window where your order is supposed to be ready to go. I pull up to the window and WAIT!!!!!!!!!!!!!!!!!!!!!! I literally set there and watched at least 5-8 customers on the inside get their food and leave. One of the workers fixed my drinks and sat them down instead of handing them to me. She could have given me the drinks and stated that there was going to be a wait due to whatever reason. By this time I'm steaming because I had been waiting for 10 minutes at the second window. The female worker gives me my food and says NOTHING!!!!! She didn't apologize for the wait of say have a good night. The ice in my drinks had melted because they were sitting for so long. The customer service at this location is poor and unacceptable!!! I would rather starve than go here!!!! I'm accustomed to over the top customer service at the McDonald's locations in my area (Nederland and Port Arthur, TX)!!! This place is a joke!!!! read more