This has got to be one of the worst orders I've ever gotten from Whataburger. The fries were half-raw, the burger bun was drowning in grease, and the meat was so salty it was basically inedible. It looked like nobody in that kitchen cared at all. I'm seriously annoyed that I spent money on this mess. Do better, because this was unacceptable and a complete waste of my time and money. read more

Weird guy working drive through during midnight kept staring me down without saying anything

Ok - I've been to this location a handful of times. I have a very specific order and they always get it right. Also when they bring the order to the curbside pick up, they are smiling! I'm so not used to that at other locations. There are a ton of crap Whataburgers throughout Houston and in my experience, this is one of the better ones! read more

The service was horrible I waited 5 minutes no one wanted to serve us we asked about 2 times before someone gave us recognition and they guy taking our order was extremely slow and our food took long and there was barley any people read more

Very good food the service was fast and speedy always checking up on the customers and very great food

Always hot fresh every time we've been here! Best whataburger in the Houston area!! Service is always fast and friendly staff!

This place is a gem! Something we currently Don't have these in Kentucky! We enjoyed this location several times during our trip to TX. When we come back we will be sure to visit! read more

Whataburger - Patty melt, fries, the largest drink I've ever seen; and a cinnamon roll! - Burgers Near Me - Channelview, Texas

Dog shit broken bun absolutely dog shit don't go to this absolute shitter of a Whataburger 1 star bc fries were good burger was dog shit

So they are open 24 hours! That's awesome I'm itself. It the food is really good! I'll take it over an in and out for sure. The breakfast is bomb. They don't have these in Utah but they should! If ever given a chance get the jalapeño cheddar biscuit! You won't regret it! read more

Whataburger - Entrance - Burgers Near Me - Channelview, Texas

Jacob the cashier was excellent job at ensuring the customers were satisfied. More service oriented business should hire young kids like Jacob. I also give shouts to David he came to pitch hit and did a great job These kids did a great job and I appreciate service like this. Great attitude did not act like they did not want to be there, like most kids these days. I recommend this place and big shouts out for a job well done to Jacob! read more

Nothing like wanting a juicy hot Whataburger .... But then only to be let down and it comes out cold as if my order was forgotten about. 10 people order after me and they all received there food before me . also as i watch 20 cars go through the drive through and get there food as well . ALL I WANTED WAS A HOT BURGER !! Smh. Oh and before I forget my cheese never melted as it was cold as well .... MY CHEESE ... COLD. I was in a hurry out of town and it took so long to get my order I ate it COLD and left a very sad customer . I left 2 stars because attests my fries was some what warm . read more

These idiots need to all be fired. My father and I went here on Sunday night 5/26/24 (he has never had Whataburger before) so I wanted to treat him to a TX staple. There was no line and 3 people eating in. Basically, it was not busy. We ordered and 20mins later...still no food. I went up to the counter where I then stood for 10 more minutes while they walked around doing nothing and moved slow as death. The ppl working purposely avoided eye contact and then finally somebody came over and I told them I had been waiting for 20 minutes and still did not have our food. They hadn't even made it yet! I then proceeded to wait another 10 minutes before we actually got it and that was only because I stood at the counter until they gave it to me. When we finally got our food, some of the fries weren't even cooked. They were legit raw. Are you all brain dead?! This is the last time I'll ever be eating here. Fast food is supposed to be fast, not take 40 minutes. I mean, honestly how hard is it to make a damn burger? And you fools want high wages...you don't even deserve minimum wages. Fire every one of them. They are too dumb and slow. read more

There's no Whataburger in GA so wanted to try it in TX. I've heard people loving this place. However, Whataburger is a joke. At least, this location is. First of all, after paying and sitting down, waiting for our food. Everyone behind us got their food already. 25 minutes passed. Nothing. I went to tell cashier. I seriously thought they forgot. Hubby got a hamburger meal and I got the freaking chicken meal. That shouldn't take more than 10 mins. Another worker saw that we still haven't gotten our food and went to tell them cause she knew we got there before everyone else who got their food after us. Finally our food came out. Chicken is not that great. Fries is fine. Halfway, I bit into the chicken and saw hair. I couldn't eat anymore and showed the sweet lady who noticed that we didn't get our food and brought it to us. She was disgusted and showed her manager. Manager came out if I want another chicken sandwich. Nope, sure didn't. Just gimme my money back. I gave him the receipt. Cashier came to me with cash. Bye Felicia. 121/2019 read more

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Don't go. Everything was bad. Nasty Grease was old, drinks were even bad! Waited forever. read more

Not a customer but I was a recent Hire that was there Wednesday January 13th 2021 for my orientation. Some heavy set African-American male who I believe was the store manager in a white shirt had no morals , disrespected me like he knew who I was and was talking stupid. He's lucky he didn't catch me on a bad day cuz I ain't the type to stay quiet but this was before I walked out of orientation and planned on staying there. After realizing I'm better than working for that clown I walked out the store because if he talked to me the way he did the first day he met me , he would've made it a habit and there would've been problems (for him). Kam Butler was his name I believe , he's nothing but a piece of shit who's mad he'll get no where in life other than being a manager there. read more

This is what I get for coming back thinking for a better service. Super rude drive thru. Why isn't management paying attention to this. I'm contacting the Better Business Bureau, the news, and an attorney. This is ridiculous, train your personnel Whataburger. read more

No place for a dad to change a diaper. (Not saying people didn't survive before a changing station existed). But they've become the norm even at small gas stations Sprite not tasting like more than carbonated water Reported it, fixing seemed a priority for them. Burgers and fries were as expected Employees seemed to take breaks in the restroom as a couple tied up separate gender specific rooms for long periods of time Not too bad, but can't deserve a third star read more

This location can't follow simple instructions like extra sauce. It's an online order so it's printed out. This morning two cinnamon rolls were cold. Like felt like they been sitting in a fridge cold. Every single order I make at this location has something wrong with it. These retards can't even put a fuckin napkin in your bag. Smfh. read more

Always on some bullshit. And honestly the last time I come here. It's right by my house but yet they some how always fuck up the order I worked a 12 hour shift and all I wanted was food ... Some how they managed to literally fuck up a #13 chicken strip meal... I get home and open the box there isn't any fucking string literally just fries and bred ... I genuinely hope this locations closes I'm use to them fucking up up my orders but never not actually giving me something. read more

Whataburger - Food with out the actual food I purchased. - Burgers Near Me - Channelview, Texas

Worst hamburger I have ever had. Especially for all the hype. The food burger was just your average McDonald's Burger-king garbage Bun is Rick hard Fries are ok but it not a have to go to place save your money read more

This place is ridiculous! First, they take over 30 minutes in drive-thru. Second, they forget stuff from my order that I repeated several times to them. Lastly, after I get home and check and have to go back to get the rest of my order they take ANOTHER 30 minutes to only want to give me old onion rings that had been sitting there since I got there and refused to give me new ones. My order got cold and on top of that I had horrible service. read more

Got a order wasn't done right came back got it remade and get home to open up the gravy and found a roach in my gravy read more

Whataburger - Roaches in food - Burgers Near Me - Channelview, Texas

Ramon was awesome! He was patient and understanding and took care of the situation. When my gift card did not work he solve the problem in a calm manner and went above and beyond. I will be back. read more

Terribly, terribly slow! Two cars in front of us and a 20 minutes wait. Food was good but there is no reason for this. Love Whataburger but this location needs some pep in their step! read more

Second review. Not me personally but my boyfriend ordered food online from this location and they got the order wrong again. Forgot to put an extra patty on his burger. No biggie right? Just don't give the customers what they paid for, right? This place is a disappointment time and time again. Hate to be a "Karen" but it's practically impossible to get exactly what you ordered from here. Seems the kitchen likes to put their own spin on menu items. read more

This whataburger right here is very slow.I went through drivethru and it took forever to get our food.There was also a big line behind us still waiting.Very upset with how long it took: read more

I believe this location may now be under new management because my last few visits have been much better. They've used the 2nd lane to speed service, staff has been very friendly, and the food is good! read more

I love Whataburger but this location is ran like a McDonalds. My food is always given to me cold and with some type of mess up. One time i went to to this location and my food took forcer to get to my table while it was basically empty with like three people, myself included , inside. Once i finally get my food and short lady waddles to me asking me to use my phone to take a survey to get something for free. Didn't really know how to feel about this but i do like free stuff. She took my phone for a while. After a while i start to feel as if she was checking something else then taking a survey and got my phone back and left haven't been there since. read more

This location is by far the worst that I've been to. Their morning shift is slow af. I never come here unless I have to and everytime I've come there is a 20+ minute wait. Cooperate needs to step in and clean house. read more

Whataburger is actually a pretty good fast food chain. This location, however, is the worst in the company. Poorly managed and not friendly at all. read more

The worst experience ever. I should have listened to the reviews. The cashier's name was Kameron. I had to go up to the counter about four times because they kept forgetting items I ordered. He scanned my free reward and I didn't get it. He forgot to give me my child's meal, and when I did get it it was missing the fries. After I finished paying I noticed a woman angrily talking to the manager. DO NOT STOP HERE. YOU'LL REGRET IT LIKE I DID. Forgot to mention... the men's restroom was sooooo filthy. Puddles of urine. read more

Burgers are - well "ok" if you have nothing else to eat. The drive thru seems to be way faster that when you walk in. I know this by experience several times. They take your order give you a number and you wait and wait,and wait. Finally you receive your order BUT you better check it first! Hey where is my Apple pies? Opps! Sorry here ya go! When fifteen vehicles have blown past the drive thru window. So bottom line is check your order - take the time to make sure all your order is there! Cause if you don't - you will be sorry and not have them apples pies (which are very good!) to eat!! read more

They do just about everything wrong. Wouldn't answer me from the drive through even after I said hello several times. Went inside and ordered - 20 minutes later I still don't have food. Tried using the official Whataburger platform to complain, oh wait the receipt has more numbers then their system will take. read more

This by far is one of the worst What a Burgers I have ever been to. Everytime i go to this location i have a problem. My order is NEVER right. I finally called after being feed up and spoke to the general manager Adam Jebara, he was the silliest manager i have ever spoken to. He told me to bring his food back. I advised him it was a day later and that my co worker placed the order for me on our lunch break the day before. He again said bring him back the food. I have never had a manager ask for food back so i was puzzled. I advised that I picked over the burger and threw the rest out. After going back & forward with him he reluctantly agreed to replace my meal. And after all that it was still wrong lolololol smh Decided to go there today they took forever, gave me cold food and didn't give me all my change. When i told the drive thru cashier she owed me more miney she got an instant attitude and called someone else over. I could tell that she was speaking negative about me because of her body language I will not spend another dime here at this location read more

All the employees were up front horsing around. Not a clean table in the house. Needed to eat i was starving. Ordered a double meat with cheese and suateed onions which adds .50 cents. Onions were xold and greasy and tasted rancid. There seemed to be only one young lady working cause she was running all over the place. When people walked in they were standing up front and had to wait 5 minutes to order cause everyone that was up front went ro the back. Tell me why! Why do they smush the hamburger bun till its as flat as a pancake! Then i went to Walmart afterwards and lets just say i had an unpleasant visit in the back of the store bathroom! So my advise to all of you. If you are going to eat here, make sure its the end of your day and you are heading straight home. Other wise your gonna have to drop your drawers in a store. Thanks for that embarrassing moment. read more

Service SUCK'S they are as slow as Christmas or slower!!!!!!!!!!!!! Will not go there anymore!!!!!!!

22-25 minute tickets for over an hour. The manager was on her phone texting the entire time!

Employees are rude at the drive in. Don't give you a chance to place your order. Rushing you

Good place to grab a burger for lunch. The burgers are always made fresh and fries are hot and nice and crispy. Never had a real problem here, once they got my burger wrong but they made me a fresh one the way I wanted it. The restaurant is pretty clean and the staff is nice and friendly. I always see the manager, Adam I think, making sure everything in the dining room is clean and helping customers. It's fast food but this place is leaps and bounds ahead of the golden arches across the freeway from it. And it's only a couple bucks more than the golden arches, I would gladly pay it. read more

i went last night.. not only did i wait over 30 mins in the drive thru the lady pulled me up with maybe 6 or 7 other cars and then put cones like they where closed down there drive thru.. she came back took my order... she was way to comforable with leaning on my car like i was her friend or something... we ordered a bacon cheese burger no tamto no lettuce with a sweet tea, and a chicken barbque strips sandwich with a dr pepper.. Not Only was the girl slow, not paying any attention, taking her time.. the drinks where DISGUSTING.. the tea was NO where Near SWEET TEA... it tasted like watered down UNSWEET tea... the Dr Pepper was also DISGUSTING.... it was like carbonated water!! then finally she gave us our foor she said she put it all in one small bag.. my husband checked the bag before we left there was 2 fries and 2 wrapers so he assumed Both sandwiches where there... for us to Only find out once we got home THEY DID NOT give me my burger!!! this place is the worst... the only reason these people even get paid is because customers like my self place orders and pay for the food... the least they could do is try and get there shit together... not only are the employess lazy.. the management clearly needs to step up there game!! will be contacting head corparate office. something has got to give with this place! read more