I saw other 2 star reviews and wondered how any McDonald's location could be different than others. Well, this location earned its low rating. Among other issues, including the location being out of English muffins, my bagel breakfast sandwich was bad. There was, what looked like green mayo all over it. Additionally, the bottom have was either very stale or just slightly not frozen as it was hard as a rock. I didn't attempt a bite and it went to the trash. Like McDonald's or not, one thing they strive for is consistency between locations. This location failed. read more

Jamaica is RUDE AF ... shouldn't be anywhere near the public... placed my order on the Kiosk...walk to counter to get my food had to wait too long for her to get her AZZ... no customer service skills at all.. I wait while she prepared the lady behind me order..she then proceeded to chit chat with her co worker(RUDE) she already looks like she is challenged in her walking... I'm be late for work cause she chit chatting. I get my food I had asked for a jelly NO jelly in bag when I arrive to work.. she half AZZ handed me the bag , cause she was still engaged in conversation.. I stopped coming to this McDonald's a while ago, I guess I will go back to not coming here I worked at McDonald's when they cracked eggs, pancakes made hot on the grill. Customer Service was Premier... I won't be back read more

Great McDs with prompt drive-thru service where I was able to efficiently order a breakfast of a Sausage McMuffin, hash brown and OJ. Very quick! Nice service and also relatively roomy/spacious inside. read more

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This McDonald's is disgusting...I took my husband here after a long day and as we ordered the man who was on the speaker burped...we finished ordering and they handed us our drinks but spat in them then spilled them all over my Lambo! Very disappointed, would NOT recommend read more

Service was good but the employees in the back yelling and cursing loudly not appreciated

Fast service but workers don't say squat to you. No have a nice day, welcome to McDonalds, or here is your food. But they were all yelling so loud back there you can barely hear each other talking trying to enjoy breakfast. The bathrooms are all locked up tighter than a flea's butthole. We ate our food and needed to use the facilities and were told we could not use them. Avoid the McDonald's, find a better one. read more

They get one star because zeros not an option. On the morning of October 26 waited through a long drive-through line when I finally got up there it took over five minutes to order because the person taking the orders had the speaker on and was arguing with someone at the register, while coughing into the microphone that I got to hear through the speaker. When I finally placed my order, I use my McDonald's app reward points to get myself a free, sausage McMuffin with cheese. After waiting another five minutes when I finally got up to the payment window, they said they had no recollection of my order and tried to charge me for it. I said that you guys had already used a coupon in the app for my food, and they seemed confused and again tried to charge me for it. Long story short, they took my points which is equivalent to my money, and didn't give me any food, and seemed completely dumbfounded. Not worth the time or the energy. McDonald's wants to lose a customer over a 379 sandwich. read more

If I could give this place a negative star review I would still sitting in line since 9:45 this morning it's 10:24 now just about to get to my window they screwed me out of my reward points for part of my free breakfast one person taking drive-thru 35 cars in the Drive-Thru this is the slowest McDonald's I've ever been to and I thought the Gibraltar road McDonald's was slow this place takes the cake I will never visit this location again and do not recommend anybody coming here the people are rude services extremely excruciating slow read more

McDonald's - Drive thru - Fast Food Near Me - Detroit, Michigan

Obviously, with all the bad food and customer service reviews the management or owners don't care. This is a prime location which I'm pretty sure makes good money every year. Invest in your employees and have continuous training and reevaluate if the employee should continue to work for you or be dismissed because you're loosing money. If I didn't know how to use the kiosk, I wasn't getting an order. I'm sorry, they didn't train me on this new system and when you're in a hurry ( hence fast service, fast food) you don't have time to learn a computer system when you trying to get to work yourself. It's funny how you have to " do it yourself " but the prices aren't discounted, hell I don't work here! It's also a way you talk to people respectfully. " Ms. I'm sorry but at this time we are only taking walk in orders by kiosk, do you need assistance with that?" That would have been a better approach. In stead I got a snappy ( I don't give a F$&@ response ). Yes, I left. Yes, there was one time I had excellent service and food from this location . It was a tall blackman who was about his business and he was respectful and he greeted you with Good Morning, Thanks You and he and the team he worked with worked well together and my food was fresh and good. Yes, I have hard almost empty breakfast burritos too. Do better this location. read more

This location is horrible. Expect long waiting. 4 or 5 cars in front that have paid 2 up ordering at the intercome. 7 cars behind, including me. Took about 20 or 25 min to get everything done. Just to pay, it took 10 min. Looks like the mcdonalds employees couldn't keep up with the orders, and the drive thru was controlling the pace. When I got to the first window, the cashier and another employee were too busy trying to figure out what the name of a song was. I'm sure that extra employees at the first window could have jumped in to get more food orders done at drive thru. And if that extra employee was on break, then she should have been in a break room. Talking and hanging out on the clock is a waste of payroll. Manger should fix that issue quickly. Today's society is lazy and just has a cancerous, entitled attitude. Easy fix. Hire 3 extra people train them correctly and away from the cancerous employees. Once they are trained, fire the bad employees on the spot in front of the other employees. Sounds heartless, but they don't care either. If you come in to work at 50%, you should get 50% of your check. If you come into work with zero, give a f..-care.... then the employer should have every right to react the same way. Hope you young people have good morals and values to care enough about how you conduct yourself and treat other people. Work on that customer service. Have your orders done within 5 min. It's fast food, after all. blessings read more

McDonald's - This location is horrible. Expect long waiting. 4 or 5 cars in front that have paid 2 up ordering 7 cars behind including me - Fast Food Near Me - Detroit, Michigan

This place is ridiculous today ordered two sausage burritos and a large coke. Opened up my burrito to put salsa on $2.00 for a burrito with hardly anything in it to top it off the tortilla is hard. read more

McDonald's - Sausage Burrito - Fast Food Near Me - Detroit, Michigan

Been here multiple times, online says 24 hours but if you come after around 11:30pm they won't answer you in the drive thru and will just let you sit there. read more

If could do 0 stars i would had me waiting in the drive through line for 30 minutes I had to call them to come back on the mic so ridiculous and they were rude af read more

Fries were old and dry, I asked for cream with my coffee NO CREAM HAD TO DRINK IT BLACK!! NO NAPKINS IN BAG, guess I have to lick my fingers. This is why I stopped eating from fast food restaurants. When I'm ready to eat, I like my food the way that I ordered it. Then when I tried to call, no one answered the phone All I can say is BYE FELICIA!! I won't be back. read more

I saw that this location got a lot of bad reviews, and the reviews were absolutely right. I was very disappointed in this McDonald's for so many reasons. First of all, the women's bathroom was dirty and messy, and the soap dispenser was completely empty, so I couldn't wash my hands. If there's no soap in the restroom, then how do employees wash their hands before returning to work? I certainly wouldn't want someone who didn't wash their hands after using the restroom preparing my food. Yuck! Also I ordered a chocolate milkshake, but they didn't have any milkshakes OR ice cream despite the fact that milkshakes and ice cream are clearly on the menu. We waited for nearly a half hour for our food even though they weren't that busy. Worst McDonald's I've ever been to. If you're in Detroit and crave McDonald's, please think twice before going to this one. read more

Food was good but service was SO SLOW. Swear to god they only had like one person working oml

The people are nice and have never messed up an order but if you don't have more than 20 minutes to a half hour to wait in line, I do not recommend going here. It's been like that for years though lol. read more

Go on ahead an close this place down. I've never seen a place consistently for year's have you sitting at the drive-through till the point you just give up, no one says they will be with you in a moment no nothing. Before the pandemic it was like this at night and now after it's the same. Night service is non existent. Just close at 3. Or make room in the neighborhood for an establishment that is functional. read more

So extremely slow it seems impossible. We've been here in the drive through for thirty minutes.

Dirty, slow and swamped with beggars. Yup, that about sums it up. The last time I was here some guy with big, white crumbs all over his lips asked me for money while I was in line. I only go here for breakfast, after I've been up all night and need some food in my belly to crash. Don't know why that craving for a Sausage McMuffin with egg and hashbrowns draws me to this pit; I really shouldn't be eating at McDonald's. Even if it's a nice one, which this McDonald's is certainly not. read more

McDonald's always seems to have bad reviews but I've got to say, this place deserves it. Very chaotic location. The manager was screaming at everyone and half the workers weren't wearing masks (including the manager of all people). The poor cashier didn't seem to understand how to use the register at all. I wanted an iced latte at first and was told "we don't have that" despite it being on their menu. I changed to an iced coffee instead just to make everyone's life easier. I still waited around 5 to 10 minutes even though an iced coffee takes maybe 10 seconds to make. The actual coffee was unbelievably watered down too. I'm actually shocked at how bad of an experience this was. Come here at your own risk. read more

Genuinely better off starving to death. Easily one of if not the worst McDonald's in Detroit. Nobody cares, don't give out recipients, burnt food, and won't have your food ready for at least 20 minutes. Don't get me started in the missing food read more

The people that work here are so unprofessional. Came inside to get breakfast really quick. The lady in the back was yelling to the guest. Workers were swearing loud and clear saying they don't wanna do the drive through anymore or take anymore breakfast orders. They were all loud and ghetto. I know it's just a McDonald's but that behavior is beyond Gross read more

I just moved to New Center a little over two months ago, and every time I come here I have the worst experience. The staff is extremely incompetent, rude, and unprofessional. My order is always wrong, the equipment is never running correctly. I ordered a hot Peppermint Mocha one visit, and it was cold. The associate heated the drink up for me in the microwave, and it boiled over leaving only a quarter of the drink left in the cup. She puts the whipped cream in and sends me on my way. I once waited 20min for a coffee because no one working can read a screen and call out orders correctly. On one occasion handed the cashier split tender and she asked, "what am I supposed to do with this?" I went through the drive thru for a large coke and the associate was so rude when communicating that the system was down. I didn't hear her when she stated it the first time because she said it as soon as I pulled up to the speaker, and my window was rolled up. I asked her to repeat what she said, and was met with no response. I said "hello?" Maybe 6 times before she came back over the mic, and in the most snarkiest, unprofessional tone told me that the system was down. There is no sense of competency at all with the staff. No care or respect for the brand. No care for the customer. My food is always cold or prepared incorrectly. And given the location, you'd expect some type of level of decent customer service. read more

Only person in line and I ordered online before I arrived. I had a burger and fries and it still took 30 minutes to prepare

New building, built from the ground up - but still poor service! They don't seem to have enough staff, or the ones they do have are incredibly young and inefficient!! Orders are always mixed up. Very slow service! I might order coffee, but it's really preferable to go to the hospital cafe down the street over this horrid McDonalds! read more

This McDonalds was awful. We didn't realize the dining room was open. When we were asking about the drive through an employee was sleeping in a booth (picture is posted). When we went through the drive through the lady was rude!! She wouldn't turn the menu on for us, ignored us, and messed up our order. Management really needs to reevaluate their staff read more

McDonald's - Trying to communicate with the employees this is what they did..this has to be a joke right? - Fast Food Near Me - Detroit, Michigan

Placed pickup order on phone. Doors locked so had to go around to window to let them know I'm outside (I walked here) the girls first words to me.. "whatchu want?!" LOL typical. But they were slammed and someone was complaining about their burger order at the time. The other employees were friendly and helpful. So instead of 1 they get 4. Lol read more

Worst McDonald's....Hood rats. You'll never leave the hood or advance in society. Can't even serve a cheeseburger or act like a civilized human being. Worst McDonald's I've been to in the entire country. Hands down. I've been all over the country in the most non populated places and the most hood places. This takes the cake. McDonald's is afraid to do anything about this location because, well, they're scared. Avoid this place and act like it doesn't exist. You've been warned. Don't get mad when you wait 15 minutes at the drive thru with no cars in front of you because the employees decide to not take orders and take the phone off the hook. Or, don't get mad when you get the entire wrong order intentionally because they don't care and just want you gone. Etc etc etc. Hood rats. read more

Avoid! You are better off going hungry. This place is the worst. The service is horrible and the food is something you could find in the garbage. The restaurant is very dirty and they always seem to be out of something. read more

Had me waiting in line for 30 mins and it was only one car in front of me. Worst McDonald's I've ever been to like frfr. Don't recommend anyone to come here at all. They must be short staff or something because then I get to the intercom and still have to wait a long time. read more

Worst McDonald's meal I have ever had. I ordered breakfast @6am on a Monday not a car in the place. I had to repeat my order a half dozen times. Every time she repeated my order back it was wrong. My order was easy. A sausage biscuit with cheese, hash brown and a large coke. When I got to window to pick up food , I was handed a medium coke and a bag. I peeked in bag and saw my food and drove away. I did not have to time to argue over wrong size coke. When I got to hospital , a block away, I discovered my hash brown was barely warm and was soggy and mushy from not being fully cooked. My sausage biscuit was minus the cheese and the biscuit was hard. When I finally had a minute to call store manager she was an ass! She proceeded to correct me when I told her I was there around 6am , she got back on phone and TOLD ME that I didn't order a meal at 6 am it was 6:05am and the meal was ordered without cheese. WORSE CUSTOMER SERVICE EVER FROM A MANAGER! She needs people skills training. Half star if I could to store operations,-5 (negative five) star to the manager. read more

Avoid this location like the plaque. Yes they renovated but kept the rude manager. DO NOT USE THE ORDER APP in this place. It took 35 minutes just to get from ordering menu through the drive thru to the pick up window and they wont refund your money if you order from the app. Manager was yelling at me for asking for a refund without a mask. Reported it to corporate and all i get is a sorry ass email from HQ and the store manager. If you had to get Mcdonalds, go to another location. Not this trash of a place. read more

This has to be one of the worst McDonalds I occasionally visit, rarely do I receive a greeting or thank you, standard service at most McDonalds. The only reason to stop is the proximity to expressway. 16 minutes to get two cheeseburgers no pickles and the sandwich's were cold. Not sure how that happens. read more

To sum it all up: Slow Turtle service. Doesn't matter what time of the day it is (well, they turn into molasses during lunch time). Honestly, I try to avoid this place, and try to find somewhere healthier and has a understanding/preparation of what a "lunch rush" is. Always check your items. I can guarantee you that you have a 50/50 chance of receiving the correct order. read more

I absolutely hate the McRib its literally just a BBQ sandwhich no meat just BBQ. Taste like rocks. DISGUSTINNG

Extremely slow service, food wasn't prepared properly and the fries are always cold. Clean restaurant

This is the worst McDonald's ever. They're slow, incompetent, unintelligible, impatient, and they lack basic soft skills. They always run out of simple things and today they had no salads. read more

I have given this location a lot of chances over the years but I'm continuously disappointed. They're always missing something and my order has never been right. I've also tried to get breakfast from there a few times and even before 10:30 they stop serving it. Not to mention on multiple occasions the staph have been rude. I try my best to support business in the city especially since this McDonald's is close to my home but after years of giving them a chance I really don't think it's worth it. read more

The worst staff I have ever encountered. I watched the truck in front of me in the drive through be yelled at by the woman who was helping him. I pull up only to have my order delivered to me incorrectly. When I informed the worker, she rolled her eyes and signed and walked to the back to correct the order. In the interim, another woman comes out and shoves a bag at me while angrily yelling at her co-worker in the back. She barks at me the order asking if it was mine and I politely tell her no. The staff needs extensive training on customer service. read more