Food was decent, service was terrible, employer guy Kenzie who seems to be a night manager was awfully rude and grumpy, seems like he hates his job and honestly needs to have some manners and act like an adult instead of a child, overall needs better employees too boost up the ambiance. read more

The manager was an A** let explain All i wanted was a water i have a messed up knee and am getting an MRI the 1st window clerk told me to not worry about paying for the water after i had tried to give him money for it i then pull up to the second window and the manager is saying i have to pull around AGAIN or come i side because they dont do free waters i was furious because the line was DEEP with cars and my knee is killing me the manager had no remorse whatsoever i even told him i tried paying i would rather dehydrate myself them have to deal with that scumbag again It might be convenient because its off the highway but is it really worth it if its adding way more time than necessary to your trip? read more

Heat doesn't seam to work wifi doesn't work under staffed had trouble before with owner with lack of cash (new boss same as the old boss?)

Of course, McDonald's is known for their Big Macs and fries but this morning it was a stop for their free internet as I had an 8:30 Zoom meeting and wanted to do it on wifi as I'm getting close to my monthly hotspot quota. Easy parking in the lot and I was in range of the wifi. I popped inside to purchase a bottle of water and use the restroom. It's only fair that I buy something to "pay" for the wifi, right? Restrooms were in reasonable condition but did need some tidying. There was no litter in the parking lot and the inside of the restaurant was okay. [Review 17194 overall - 111 in Illinois - 711 of 2022.] read more

McDonald's - McDonald's, El Paso IL - Fast Food Near Me - El Paso, Illinois

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Just because your workers got a sad pathetic life doesnt mean it should cause them to NOT to their job right????? couldnt even listen to a simple order??? AND I SAW someone vaping ????? ON Shift???? of your workers vaping like no one was staring at them???? UNEMPLOYMENT ASAP, Awful service and fucked up my order . Do better. read more

Every time I've come to this McDonalds the service has been slow and terrible. It doesn't matter how big the order is-it always takes 20mins. read more

Used profane language in front of a 2 year old. Didn't give us straws. Oh and no food? Great service. If you grew up in a third world country. read more

I wish i could give zero stars. A man that looked to be in his fifties cat called a fourteen year old girl. She said "sir im a minor im fourteen" and he said "thats okay" and continued to talk about her butt in the loose jeans and t shirt she was wearing. Beware of creepos out there. read more

I really liked the play place because I was having so much fun and the food was so good and it was bussing.

Always terrific food and drinks! Adore mocha frappes, frozen Cokes, hot cocoa. Spicy chicken deluxe crunchy, chocolate cookies the best and ice cream cones for fast food. Always loved fish sandwiches- get full slice of cheese. read more

Absolutely disgusting. Walked in and walked right back out. The smell was horrible. Can't believe the health dept isn't involved. Dirty and disgusting read more

Very slow service and surly help wouldn't even make eye contact and acted as if they were g deaf when you try to get their attention. Acted annoyed when asked about an order after waiting 20 minutes for two fries and two drinks. 4 people were "working" and the store was not busy at all 6 pm on Memorial Day 2024 read more

Worst service of any McDonald's around. McDonald's is one of my favorite fast food places, so it's disappointing. Missing food items are pretty consistent. Once they gave incorrect change because of a counting error. It was just change, but still. Fries are almost always soggy. I don't think I've ever had fresh crispy fries from this McDonald's location. Too bad because they don't have much competition. Hopefully management cracks down on poor service and food quality. read more

One of the worst McDs in the area. The sodas are never full, fries are never full, now it's raw meat. Tried to communicate with them over this and I guess they don't care to be better than this. read more

McDonald's - Soda not full - Fast Food Near Me - El Paso, Illinois

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I stopped on the way to Rockford and ordered a large fry and a large cup of coffee. I asked for a catsup for my fries and was shocked to see they charged me 50 cents for sauce? When you asked about it at the payment window they say d f I didn't order chicken nuggets I had to pay for sauces/catsup. I said I really didn't need the catsup. He didn't take it off the bill and just handed me back my change. Next window I made the same comment and the server just shoved the bag at me with no response. I opened the back to find catsup packets and cold stale fries. Also no napkins. The coffee was also Luke warm. I was afraid to ask for napkins because they might charge me even more for those. Would have given the Mc Donalds a zero rating if I could have. read more

This location has two drive thru lanes running but were running only one through quickly, the other lane (which we were in) was moving only after a long wait. It was a busy Saturday morning and very frustrating. When we finally were able to order, they got the order wrong and took a long time to get the food out to us. I've been to McDonald's run well, where they run two lanes and operate the "holding area" in the drive thru well. This location did not do that. read more

Pulled in at 5:11 AM They are supposed to open at 5. Hilljacks standing around twiddling their thumbs. Drove on to Mendota.

We have waited for 30 minutes for our food. And their are 2 costumers ( family of 3 (us) and family of 2) inside ourselves included and have only been 3 in the drive thru. And our food is not very hot. And part of our order is wrong. I will never come here with my family again. read more

I have stopped at this location several times, and every time I have been disappointed! Poor quality service out of pretty much everything I wanted. Tried to mobile order so it would go faster ended up waiting for about 15 minutes! The building is very dirty and has been every time I visited. I do not recommend coming here! read more

Customer service sucked. Breakfast was absolutely trash and they can't even wrap a sandwich. They just threw my food in the bag and no brain cells were used. read more

Trash everywhere outside. Every table disgusting- not wiped off all day. Men's bathroom looked it hadn't been cleaned in a week. Staff chilling at tables not giving AF read more

Probably the poorest excuse for McDonald's in small towns. It's probably the customer service that's the worst and the food the end of screwing up constantly. Their online ordering pace is terrible. The online ordering service is been around for i don't know two maybe five years and they still can't get a grasp of it. If you want good junk food go to DQ instead. read more

Garbage McDonald's. Employees leaning around not stocking or cleaning the disgusting lobby with empty straw and lid holders, etc. Food was subpar quality. Not even a basic care in the world it seems. read more

This has to be the worst McDonald's in America not just Illinois. I think they intentionally fuck to your order without fail or your drive up and nobody's there to take your order. It's really a headache to deal with them because all they have is kids who work there who don't know their head from their ass read more

we have waited for 30 minutes for our food. we ordered a chicken nugget meal and a fish fliet. they are not busy whatsoever. one of the workers went to the restroom and did not wash his hands you can tell. the employees were so rude. honestly i think they should just close down the business. read more

It's a McDonald's. No problem food what you would expect. But while I wait for them to prepare my meal I asked for my drink cup. I was told sorry we can't give those out till your meal is ready you'll get it with your tray. This location won't miss my $6.51 and I won't miss this McDonald's. Hardee's is only about 30 steps away. I'll take my$6.51 there from now on. P.S. I sat here and refilled my diet coke till my heart was content. read more

It's Mc Donald's what do you expect? Inside it's nice remodeled and clean. Takes a long time to get food. Drive thru has 2 lanes but most the time they use 1 why you have the traffic? Have to go in there 2 times of you don't check your order they will mess it up. read more

I-39, EL Paso EXIT is "well endowed" with "Fast Food," places. DQ, Burger King, & McD's are a "stone's throw" from each other. SO, competition works. Since the "BIG ROAD" was built, we started BREAKING" here, between the big, "busy city" EXITS. It's been remodeled "mucho" times, and is always a "NEW" modern McD's. That said, they do not yet have the new chicken bites, I saw on a TV "AD." I opted for the "real" chicken McNuggets, & they were VERY GOOD. Drinks "ARE NOT" all $1, but the largest is just 29 cents more, and served in a sturdy, reusable(at home) plastic container. The servers were CLASS people; most helpful & courteous. read more

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Inside it is relatively clean. The service is ok, but always check your order before leaving. In my experience my order is only right 10% of the time. Don't ever go through the drive thru here. My order is always missing something. read more

McDonald's - Situated between Hardees & Days Inn. - Fast Food Near Me - El Paso, Illinois

Your typical McDonald's, no errors with orders for me and quick service. Cool tables inside with self check out

I recently ate at this McDonald's; I was sick an hour later. I politely and discreetly provided this information to McDonald's so they could review their food handling procedures and be sure they were properly implemented. I initially did not wish to make a public issue of this. Mistakes can happen. I wanted to let them know of a potential problem so they could address it to protect the public health and their business. McDonald's phoned me and told me that foodborne illnesses take at least 24 hours to show symptoms. While on the phone, it took me less than 60 seconds on the internet to find the FDA and CDC both disagree with McDonald's. The FDA says that Staphylococcal food poisoning has an onset time of 1-6 hours. The CDC says it is 30 minutes to 6 hours. You can see this information in the following links. https://www.fda.gov/Food/FoodborneIllnessContaminants/FoodborneIllnessesNeedToKnow/ucm103263.htm https://www.cdc.gov/foodsafety/diseases/staphylococcal.html McDonald's did not agree with me. I did not argue. The call ended and I assumed that they would check the information that I told them about and review their procedures. Instead they sent me a coupon for an Extra Value Meal with a hand written note that said it "takes 24 hours to 72 hours to get a foodborne illness." As you can see in the above links, this is not true. Or, if it is true, then they should contact the FDA and CDC and share their wisdom with them. This establishment does not get it! They are not checking their procedures! Do they even know the correct procedures? Is this definitive proof that I got food poisoning at this McDonald's? No, but I have definitive proof with their note on a coupon that their knowledge of foodborne illnesses is not accurate per the FDA and CDC. Their insistence on remaining ignorant is a public health hazard. I will not ever go to this restaurant again. I am also now leery of all McDonald's and their procedures. They also claimed that they sold many other breakfast burritos on that day without a complaint. I will accept that as truth. But, that does not mean someone else did not get sick and did not bother to complain. It does not verify that their rotation procedures are correct and that I did not get old food (where the incubation period was long enough to cause the illness). It does not verify that their warming area was at the required temperature. It does not address whether their sick-leave procedures encourage ill employees to still come to work. It does not verify that employees are aware of the proper handling procedures to prevent foodborne illness. It does not verify that these procedures are enforced. Most unsettling of all is that even if they checked all their procedures, they may not have adequate knowledge of foodborne illnesses to establish correct handling procedures. They certainly do not know the illness onset time. I will never go back there. read more

Employees are dense. I placed my order at the register, and followed up with an inquiry as to my order. The response was correct, I had ordered 10 burgers of various shapes and sizes and a salad. When I got back to my hotel room, my order was short. I paid for what I didn't get. Ignorant fast foodies. read more

I'm giving this 4 stars - for a McDonald's. Overall the restaurant was clean. I checked out the restroom, drink station, lobby, and was looking behind the counter. Most of my order was ready very quickly except that I ordered a scramble egg, which they had to cook fresh. I almost want to give them bonus points for making it fresh because too many times I have gotten old rubbery eggs. read more

This resturant is quite possibly the worst ever. I for one wanted something less greasy so I asked for the yogurt parfait and hot cakes. It took ten minutes to get my food and my yogurt parfait was a go gurt!!!!! What the heck McDonald's!!! You need either better employees or a less misleading menu read more

I really liked the interior lay out of the restaurant! Service was fast although I could over hear the employees complaining about customers from the dinning area. (Although who wouldn't when he was telling them he wanted everything made fresh and then complaining it took to long!) read more

Two stars. Ordered four cheese burgers, two with extra pickles and we waited for about 6 minutes after paying and the burgers were dry and the normal ones had more pickles then the extra pickle ones. Great customer service otherwise. read more

My boyfriend & I were on our way to a wedding & wanted to grab a quick snack. Well we must have been the first people ever to go in there dressed up. One of the employees walked around the counter, stood right behind us & tried to get his co-workers attention. Once he had his attention they both started laughing. It was extremely rude, immature, & unprofessional. I understand it's McDonald's so you probably don't care much about personality, but being in the serving industry myself, I would have been embarrassed to have worked with these people. I honestly was so mad that I made an account for yelp. I usually don't complain, but it was ridiculous. We won't EVER be back. read more