We ordered at the kiosk and we're using card. We had to go to the counter to pay and the lady was very disrespectful towards us. They next gave us soda cups when we got the specialty drinks. They also didn't give us our sauces. Then, we waited about 30 minutes to get 2 of the 4 drinks we had gotten after asking multiple times. The workers proceeded to get themselves food and drinks after we continuously asked for our drinks. We waited about 30 more minutes to get the third drink. They would not make the last drink after we continued to ask for it and tell them what we got. They finally made the drink but wouldn't give it to us. They set it down and walked away. Tiffany was no help but another worker gave it to us. We had finally got it and the door slammed into us and knocked the drink onto the floor after waiting all that time. Made all of our stomachs hurt in the end. read more

McDonald's - Coffee & Tea Near Me - Fort Myers, Florida

they did not give us the right stuff multiple times and we had to wait a very long time for the right things and once we got it they did not give us our drinks so we had to wait even longer the thing did not work to pay so we had to go the counter and the lady was very disrespectful and rude they proceeded to give the worker there their meal before ours after still waiting and then the door was not properly built and it slammed into me and made me drop my drink. read more

McDonald's - After waiting 30 minutes for our drink we were walking out and they threw the drink at us and hit us - Coffee & Tea Near Me - Fort Myers, Florida

My husband just got yelled at by the drive thru lady at 6 am that she is dealing with a "situation " as he is trying to place an order. No customers, just attitude. Thanks .,, read more

terrible service, you use your points to buy thing and then they never make them. stood at the window with no lines for 10 minutes. don't waste you're time read more

Food poisoning! My daughter and her friend got iced coffee. Within the hour, they both had G.I. distress. They were out for the count for two days with vomiting and diarrhea. read more

It is shocking to see such low stars. I go every Sunday.... My "cheat meal" :) The employees are kind, courteous, and they never miss a beat!! The food is fresh, hot and on point-every single time I go. It's never a bad experience. I look forward to my Sunday's with this McDonalds! read more

Excellent. Clean, well decorated, friendly and helpful staff. Hot food. Better than all of the other McDonalds in the area.

Please give sauce. I asked for sauce with my nuggets & was even charged 0.25 cents for it & there was none in the bag when I got home. I checked my bag too but there was a white Pathfinder SUV parked in the drive through lane that I had to reverse and maneuver around because it blocked the exit. I take it that Chance The Rapper song was right. read more

This place always takes ridiculously long to get food, I do curbside to skip the line but the line always goes faster than the curbside and I always regret it. I've sat outside for close to an hour twice now trying to get curbside here. If you're in the mood for fast food try a different Mcdonald's! read more

Ordered a Blue-raspberry slushee and Phillipe put in a Frozen Coke with blueberry flavor as our order. It was nasty. Couldn't even taste the slushee flavoring it was so carbonated. This location not highly recommend during late morning shift. Phillipe was even a little weird about giving his name for the McDonald's surgery on the receipt. read more

You guys suck, fries never have salt and I really got charged $3 for sauce, got a watermelon slushy and it didn't taste good normal and it looked weird compared to the other ones ive gotten, this place reminds me why I don't eat fast food. read more

The drive through people are pretty good here, but this time I went inside. The young girl up front is super rude, won't even say hi to you, jusT blankly stares at you like there's something in wrong with your face. I even said hi how are you, and the continued weird stare. Im not coming back to this location. read more

Man this location takes forever. Might just be due to the labor shortage, but everything takes so dang long. I've been sitting here waiting for a McDouble for 15 minutes. read more

If I could give them zero stars I would. My fiance and I went to McDonald's wanting to grab a bite before returning back home & the time was 10:56 am and they refused to serve lunch even though there were 4 minutes until lunch would be served. We asked nicely and they refused. This was extremely frustrating since we were in the drive thru. I was shocked by the attitude received. This franchise should definitely look into customer service programs. Unprofessional and unkind. read more

They say they are open 24/7, but they are not! They close down in the early morning, bummer for those who have to work at the early morning hours! If your looking for food in the AM then you do not want to go here! read more

A McDonald's is a McDonald's. This was had a small but clean interior. A little bit more modern decor. Bathrooms were clean. Thumbs up.

bruh i'm disgusted. we opened the cap to my sisters drink and there was a whole dead bug in there all i'm saying is to think twice abt getting a drink there read more

McDonald's - YO!!!! THATS A BUGGGG - Coffee & Tea Near Me - Fort Myers, Florida

This is the worst McDonald's I've ever been to. They won't give 2 sauces when I ordered 3 meals and made me prove I ordered a small sprite on the receipt before giving it to me, and foods dry never go here read more

This mcdonald is clean and looks new with modern design. Don't know about the ice cream machine as previous comments, but is one I will come back too, I've seen some other mcdonald that are not as nice as this one. So to give it one star for broken ice cream is not justifiable as you have to look at whole facility. read more

McDonald's - Soda bar - Coffee & Tea Near Me - Fort Myers, Florida

See all

I just was at the drive-through at gulf coast town center. Waited five minutes for my food to be bagged and there was not an employee in sight. In walks a girl Who works there with a wade full of keys on her big bulky keychain. She drop her keys off and starts bagging my food. She comes to the window with no gloves on, and she did not wash her hands. She acted like I had the nerve to question her. It was disgusting, my orders were wrong, and the manager was just as clueless as her. Never so disgusted especially with everything going on with the Covid 19. Wanted to give zero stars. read more

I ordered the 12 Large Meal today of June 5, 2020, at 9:30 and my fries taste like the Freezer. Thanks a lot. I gave you one star because my Strawberry Banana smoothie is the only thing made right at this place. read more

You have the slowest and worst service out of a McDonald's I have ever experienced. What are you doing??

Good service is back after months of poor experiences, perhaps a seasonal issue with traffic and scale? hope they can keep it up.

horrible costumer service. we came for food after a hard college day and we were treated like a burden. soggy fries and stale chicken nuggets. also made us wait to place our order while it was raining into our window. really slow line. don't recommend. read more

I had a burger delivered home for the first time. I paid doubled price for it and it came wrong. It was a double burger and I had only one meat. Not ordering again! read more

This McDonald's is the biggest waste of your time. I have spent over 40 minutes waiting in line for the drive-through, which is insane but it's the only one open so late. Even during the daytime, I find myself waiting 15 minutes just to get through the drive-through. My order is only right half of the time and while the people are friendly, that does not make up for the fact that this location places zero value on time. If you honestly want to get something really quick, go to the one off of Daniels and I-75. read more

Shocking to see such low stars. I come here often with my friends and have never been disappointed with our food. The manager was rude to one of my friends who was waiting to pay for his food from the self checkout station. But it was late at night and they were clearly swamped. read more

I was disappointed with the service here. I asked for three different items, all of which were sold out.

Their ice cream machine is down every time we go thru drive-thru. It's a running joke with our family. Go to Culvers!

I just spent the day in bed ... sick as can be ... after eating a cheese burger from this location. Never going there again.

It seems everything that can go wrong with this restaurant does every time I go to it. Just left there a moment ago because their "system was shut down" and they couldn't serve anything because they couldn't ring anything in. Whether it's that or "they're only accepting cash at this time" there is always issues. Even when their system is fine they still mess up the food. How hard is it to read a ticket when you're job is simply to make food to order? Maybe it's just me but owning a restaurant would mean making money and I don't know how you're supposed to do that when you always have system problems. Corporate should come in an evaluate their store a little better. Seeing things during the day and seeing things at 3am may be a little different. Good luck doing business in the future . read more

good job for getting my food like ya should but you forgot the barbecue sauce and ketchup likeeee what am supposed to eat my 40 piece nuggets with my 2 large fries????!d i r t ??! read more

Done with this crappy joint. The door sign says the lobby opens at 5AM. It never does. I had an hour and a half before I was to pick up my next client, so I thought I would give this joint another try. MIS-take. I got there at 5:22AM, 22 minutes after the supposed opening. Looby door locked tight. I saw a manager come to the front, and thinking she was going to open up, finally, I waited. She merely went to a side door to let in a staff member, then promptly relocked the door. I left. Will never return. This place, and the Franchisee, is a joke. The Franchisee gets by because of the transient nature of the business in this area. I am with Bill S. The McDonald's model is broken. The main reason for this is managers who do not know how to manage. Staff who are poorly trained, and unmotivated. A corporate culture grown fat and lazy. One thing I did note on my last actual visit: no one wears name tags at this horrible excuse for a "restaurant." Why? To avoid accountability! Even the managers do not wear name tags. I can't wait to see this location, as well as the other POORLY run locations in the area, close. It will happen soon. I have written feedback to the Franchisee, but never get a real response. Go to Chick Fil-A. they are sliding, too, but are still better than this. read more