Today me, my grandma and my children went after I got off a 12 hour shift as a CNA and ordered ice cream in a cup, an Oreo McFlurry, & 2 triple cheese burgers with only mayo. Before we were even finished with the order they cut us off after my grandma said wait a minute at least 3 times. They attempted to give us an ice cream on a cone I said "no, she's not going to eat that" the young girl stared at me as if she wanted to take my life then sent us to the next window. They then attempted to give us a cup with one swirl of ice cream so we asked for the amount of ice cream we paid for, we received that and after careful examination of my food I realized my triple CHEESEBURGERS with only mayo in fact did JOT have one of the key ingredients to make it a cheeseburger....the CHEESE...after being so rude you'd think they could get it right. Guess not. read more

McDonald's - No cheese - Burgers Near Me - Goodlettsville, Tennessee

I went here at 12 o'clock tonight to get some late night snacks after watching a movie. Whatever crew is currently scheduled is the most delightful bunch I have ever encountered. Smiles jokes and friendly faces this late at night is unheard of. Will absolutely come back to this location for that experience alone read more

McDonald's - If you've seen the show you'll get the reference - Burgers Near Me - Goodlettsville, Tennessee

I mean, it's McDonald's right, so I can't be too surprised... This McDonald's is located on Long Hollow Pike and is a fairly busy location, especially during the morning hours due to being located just off of 65. I have been here a handful of times, both dine-in and drive thru, and all my visits are pretty standard. I have a Sunday routine that includes the nearby Kroger, so on occasion I pop in here for a couple of breakfast burritos. I think my last visit may be my final at this location. I will say, at least they are consistent...consistent with cold food and a lack of service. My latest trip found me in the drive thru. The person who took my order at the speaker was over the day, already. She was rushing, and got an attitude when I told her the screen was wrong. Girl, that is the purpose of that screen! I pull up to the first window, and hand my card over. They swipe, hand back and close the window. I then pull up to the second window where the window opens, I am handed my bag, and then the window closes. Two opportunities to speak, and not one word. Overall, this location is in a good spot and I have had decent experiences dining in, and I will say that they keep the drive thru line moving, but efficiency should not come at the price of service. read more

I see all these reviews of McDonald's in Goodlettsville and wonder if we are going to the same McDonald's. There is one off I-65 exit 97 and one off exit 96. I highly recommend the one off Exit 97 over the one on 96. We go there multiple times each week for breakfast or lunch or a snack. Our order is correct, everyone at the drive through is never rude though not overly friendly but they are running a monstrous amount of cars through there and what do you want - someone to chat to or to get your food. Our food is always warm and typical McDonald's food. If you want something else you need to go somewhere else. Not the McDonald's at Exit 96 Rivergate mall is a different thing. That is where my order is often wrong and the people are often rude. The employees that are not rude are wonderful but I can't count on that so I just go to the McDonald's one exit over. read more

The drive-thru staff would not allow me to order and a large ice water. They insisted it couldn't be done. Despite the fact that I go to this McDonald's on a near weekly basis and others and have no problem getting a large ice water with my order. Furthermore, I just went to a different McDonald's and they were able to fulfill my order just fine. As I expected it to because I literally get this all the time. Please ensure the staff at this location are trained so this doesn't happen to another customer. read more

ordered asked for one extra syrup because I was only given one and I was told that now they are $.27 that is bullshit. One pack barely works on their dry ass pancakes. I'm completely done with McDonald's in Goodlettsville Tennessee. They're rude people the building is always nasty af I will take my money elsewhere. read more

Same thing happened again with the coffee machine, they let me order it on the app but the coffee machine is "cleaning". So I'm stuck with another additional charge for no reason read more

Started off poor. The person taking our our was rude. After we paid, getting our food, they added a sweet tea that the person working the counter couldn't take off. Fine, not the end of the world. Get to the hotel for the night and the fries we ordered weren't in the bag. We just wanted something quick since we'd been on the road. We'll be sure to skip this one our next time through. read more

This is an easy stop off i65. I used the mobile app to order breakfast There was a long line at the drive through and a lot of locals having breakfast and reading newspapers. Haven't seen so many newspapers in long time. There was a short wait for food and i was your average McDonald's biscuit and coffee. Much traffic here be careful read more

Good service. Nice stop on our way back from vacation. Wish all McDonalds burgers were that fresh. Hit the spot!

ordered a fish filet plain w just the patty on five different occasions and everg single time it comes with tartar sauce, bitch im allergic to that shit and i explain it thoroughly throughout my orders read more

McDonald's - a person holding a hamburger in a box - Burgers Near Me - Goodlettsville, Tennessee

Slooooooow sloow sloooow.. nice ppl but seems disorganized :/. Please help this poor staff who needs better mgment

This is consistently the worst McDonald's I've ever been to world-wide. And it's so unfortunate because it's only a mile from my home. They have never one time gotten our order correct. They serve crap that should have gone in the trash like cold fries, melted hot fudge sundaes and I'm posting a picture of our little gem this morning - my burnt egg McMuffin. I had to go back for straws and napkins before I even discovered they terribly burned my sandwich, which meant returning to the store AGAIN. I've complained to corporate about this store because it's consistently far below McD's standards but it doesn't look like they looked into this problem store or fixed any of the problems. I just won't go back again. It's not worth the wasted money and frustration read more

McDonald's - Yes, they really served this - Burgers Near Me - Goodlettsville, Tennessee

If I could give you a zero that is what you would get. Never in my life have I been treated the the way I was treated today. We waited aleast 10 minutes for our food and then when the girl brought it to us the bag ripped and some food fell out we handed her the food and asked for a new one and she slammed the glass window on us. When she came back with the new food she cracked the window And handed us the new food and would not take the torn bag from us. I went in to talk to the manager and he acted like he did not care just was standing there listening. Just go up a exit to rivergate and try that one. read more

If I could rate this location zero stars I would. Just ordered a double quarter pounder meal and it came almost immediately. The fries tasted like absolute garbage and looked as if they were reheated by just dipping them back in old grease and when I pulled the burger out of the bag, the box was falling apart because it was completely saturated in grease. Absolutely disgusting I had to throw away my meal and leave I was so heated; so now I'm hungry and out $10. On a positive note, if you want to learn how to avoid fast food. Visit this location and they'll surely help you not want fast food anymore. read more

I was here recently and the staff literally got in a verbal and physical fight that made it outside and people were acting crazy and made me feel very uncomfortable and scared to be anywhere nearby. Only upside is the free WiFi. read more

The experience I had at this establishment was one that i wish i could quickly forget. I entered the store with a Mcflurry on my mind but soon after clearly being seen waiting for someone to ring me up no one came! I thought it was just a fluke and continued to wait but the odd looks from the workers continued. I was outraged as i had came to support the business yet nothing happened! 10 minutes later i was finally assisted from the lazy workers. i can guarantee i will not be returning or bringing my family anytime soon. Frustrated, Michael Anderson read more

Long story short... my friend and I were being followed and almost kidnapped. We banged on the windows crying for help and they would not let us in. Luckily a cop was on the street next to us, just for extra info we are from a different state not knowing where to run. God was with us and a cop was right there, luckily the cop pulled over to help us. Covid protocols should never be an excuse for someone's life. Absolutely ridiculous. Even spoke to the manager, and he gave that excuse. read more

We don't eat at fast food a lot, only when traveling. We stopped for lunch at 2:30 p.m. and it was a horrible experience. People were waiting 30 minutes for their food!! I ordered a grilled chicken sandwich; after waiting 10 minutes they came over and said it would be another 7-10 minutes because it was not put on the grill (or something). I asked what chicken sandwiches they had ready and ended up with the spicy chicken sandwich. The young guy working the register had difficulties with communicating with customers and co-workers -- very unprofessional, even for a fast food restaurant. One of the employees was trying to help me and he kept interrupting her. Then when another worker came over, he asked her for something and they ended up getting into an argument right in front of about 10 customers waiting for food. It was a scene out of a soap opera! When traveling through this area of the country, we will make sure to skip over this exit! read more

Very bad customer service , I ordered a biscuit and gravy , it comes out looking like a really messed up hamburger, bottom was upside down with a little gravy on it, and the top was flipped upside down on top of that , with no gravy. Called them manager said that's the way they are supposed to be read more

McDonald's - a muffin and a biscuit in a plastic container - Burgers Near Me - Goodlettsville, Tennessee

Worst location ever! 2 mighty kids meals they used to come with a small drink and small fries now apparently they come with an x tra small drink which is about a 1/4 by the time you figure the ice. I literally counted and they got 13 frys and 11 frys respectively. My big mac meal was super sized and the container of frys was maybe 1/3 full I ended up giving them to my kids because they were still hungry and the large coke was flat the big mac slopped together and zero mac sauce wtf??? That was a waste of $20 kids and myself still hungry because you know longer get what you pay for! Oh and the drive through doesn't even acknowledge you just shove the food out the window and shrug when you ask a question! $15 an hour my hind end!! read more

If I could give this location ZERO stars I would. Avoid at all cost. They should just close this place down. Worst customer service I think I have ever experienced in my life. The staff is there to collect a paycheck, but not for the work they are supposed to do. They had the audacity to get into a yelling match after we asked for our food that they had forgotten to give us and then waited and waited as it sat there. These people want to be paid more? Learn how to work and understand customer service, because what you're doing now, you barely deserve to make a $1. read more

This store has been on my worse McDs in the nation, Tennessee anyway. In six years nothing ever correct. AND to receive a straw with drinks, napkins with food, or a fork / spoon with. a salad or parfait was extinct. Common sense is all needed for these minor but needed items. I will say in the past six weeks or so, orders pretty much are correct, straws etc included without asking, and even a smilng face. Must be new management. Whatever keep up the good work. read more

The absolute WORST McDonalds. Waste of time & money I ordered a ice coffee and was handed a coffee that was absolutely disgusting I ended up pouring it out the creamer was pouring out of the cup & it made a huge mess all over me the workers are all in a daze and have zero regards for what they are doing they take forever to get your order out & then question you on what you even ordered like LOOK AT THE SCREEN I've worked in fast food and I understand that it's hard to keep everyone satisfied 24/7 but I've had numerous horrible experiences with this McDonalds either do it right or dont do it at all I downloaded yelp just to post this because it sucks! Do NOT waste your money here. read more

Waited over 10 mins for a mcchicken without lettuce, 2 cheeseburgers W/o onions. They said they made fresh! It was wrong chicken sandwich had lettuce and cheeseburgers had onions. On top of that I had to go in for my drink they for got it. So 2 trips in and the funny things is the Mgr was talking about the sandwiches being made wrong when I walked in and never said anything to me. And he knew it was my order screwed up when I came in for my drink... read more

If I could give them a negative stars, I would. I went at 2am this morning on my lunch break & when I got there, I sat at the drive through waiting for someone to ask to take my order & nothing. I called the restaurant & had to ask them if they were open before someone acknowledged me at the window. I was then told they were only serving breakfast now. I didn't want breakfast but ordered hot cakes & sausage. I had to pull up "as usual" and wait about 5+ minutes on my order. I got back to work which is exactly 0.5 miles "2-minutes" and they pancake were ice cold. The sausage was also undercooked. This was my second trip to this McDonalds & the first experience wasn't much better! I won't go back again. This McDonalds is by far, one of the worst I've ever gone to. BTW, the girl doesn't know the difference between sweet and low & sugar because I was given a bag of sugar packets instead of sweet and low. Diabetics can't put tons of sugar in their tea miss! She didn't listen or simply didn't care or both!!!! McDonalds in general should be shut down! They are deplorable! Only thing open or I wouldn't have went! read more

I went there today with my girlfriend, we ordered something but on the ticket is not the things that we ordered.then a person who is African American start to making sexual comments about my girlfriend while we try to tell him that is not what we want to order, then he was still keep going while I was around. I wish they would know how to train their employees read more

Welcome to our drive in - now park and wait and wait and wait. And you get medium instead of the large fries you paid for, but you're tired of waiting so you say keep the difference and use it to hire a better manager. read more

Don't waste your time! I can't remember the last time they got my order correct or I didn't have to wait over 10 minutes for it....and it isn't nothing special order either. They like to throw free coupons at you to make up for it...but that only works for so long---I refuse to return to this location! read more

Bog standard McDonald's with nothing remarkable to comment on, which is always good for a chain restaurant. Quick service and friendly too. I'm removing stars because I find they are hard to get in and out of (location, location, location) and because my Mighty Wings were overcooked. read more

Very busy location, but tentative staff. If they get your order wrong, they will fix it. It is bound to happen as busy as they stay. Don't give them too hard a time! read more

Every time I pull up to the speaker, nobody answers. And then I see other cars waiting and eventually leaving because nobody answers the speaker. Last night I finally decided to sit there for 15 minutes because I had nowhere to be. And they finally answered. Then I was in the drive thru for another 20 minutes waiting for food, and people were circling around the building wondering why nobody would answer them even though I was at the window. You can't just fake being closed at 9:30 we have the internet and everybody knows McDonald's is open until at least 11. I'm never the person to complain or even leave reviews at all but this is crazy and it's been happening for a few weeks. I just want McDonald's I know y'all aren't closed. read more

WORST McDonalds ever! Horrible customer service and food. Hellen Keller could serve better food than this McDonalds ever could.

Fell at this location due to employee negligence/management negligence. They filled out an accident report form and I was taken by ambulance to the ER. I PAID OUT OF POCKET for my accident and the ambulance ride. McDonald's DENIED all liability and has NO COVERAGE for accidents on their premises. I'm out SEVERAL HUNDRED DOLLARS because the owner, James Pelletier, won't be a reasonable businessman. read more

Filthy restroom- staff remained unresponsive to cleaning. Fries were cold. Staff & manager on cell phones & chatting.

There was a long line at the drive thru and I just wanted coffee. Eight cars. There were 2 people in line ahead of me. Before I even ordered, a man showed a worker his receipt and told her he had been waiting 15 minutes. He said he no longer wanted his food, just a refund. She took the receipt back to where the food was being prepared and came back kind of laughing. Apparently Marvin (I heard the Manager call his name name) said something to the man I couldn't hear, the customer said something like "I can see you making that face". Marvin then came up to the front counter and said "What the F*** is your problem man?" At which point the Manager pushed Marvin and told him to go back to the prep station. There was more talk between the two and Marvin told her to shut up. It was very uncomfortable and scary for all patrons. I hope something will be done to rectify this! I will. NOT return to this location. read more

If I could rate this place zero stars I would! These people want 15.00 an hour and can't even serve warm food or get a simple order correct! If you want a decent salary follow directions and get the order correct!!!!!!!! read more