This McDonald's seems to have difficulty with staffing and managements frustrations definitely show all the way around. Today a lady manager was yelling at the young cooks to hurray it up because she wants to go home. Tons of people waiting inside for orders and many cars waiting around curb for food to be brought out. Also no hand soap in ladies restroom. Other Manager wasn't in a hurry to get soap for ladies restroom as he was taking care of food orders and seemed very flustered...The family that owns the majority of McDonald's locations in this area seems to be trying to improve quality of their stores as I saw a admin person at Litchfield location who definitely made service and quality better for the day I was there...now they need to spread that all around to all of the stores...please. We have visited your locations for the past 20 years and know how good it can be. read more

We have been going to the McDonald's on W. Elliot for years. Crew members and managers come and go. One of the best supervisors, if not THE best, is Diana. She is simply all about team work and getting the job done. Unfortunately, many customers are simply impatient. They should walk in the crew members' shoes for one day and then they would appreciate how hard most of these employees work. The manager that also deserves accolades is the gentleman; unfortunately, I don't know his name. All things considered, this location deserves nearly a 5-star rating! read more

Service is always slow, especially in the drive thru. I only go here because it is walking distance from my home.

Two stars because the food is never bad. But the service is terrible. This place is so understaffed & the staff they do have moves painfully slow. Expect a 20-30 minute wait for food whether you're going through the drive thru or going inside. I was asked to pull around and wait for my drive thru order -- I only ordered a vanilla cone & a coke. Nothing that should have required me to pull around & wait. Avoid going here at all costs. read more

Been going here on occasion since they opened. They were very bad in beginning, but never got much better. If they get order right twice in a row consider yourself lucky (drive thru). the only thing they do consistently is get it wrong. We rarely go there. read more

The last couple of times we went through the drive through, the McDonald's employees were extremely slow. They also could not answer basic questions. read more

These people are terrible! It always takes forever for the simplest orders. 18 minutes for a big breakfast that is already precooked. We tried going in and the drive through to make it faster. They had us move forward to wait for our food. After 18 minutes of waiting with 2 crying kids in the car my husband walked in to get the food and they are just standing there like nothing. They need to get there shit together. I'm done with this incompetent place! read more

Worst McDonald's ever! you would think because of how nice Estrella is they would be more professional I'm not one to complain but I am just so tired of ordering 1 meal and waiting 20min in the drive thru parking management needs to also teach these kids how to say hi ,Smile and not joke around while people are in the drive thru waiting if my son wasnt so in love with there chicken tenders I would not be going there it's always something when I stop by MANAGEMENT PLEASE HELP read more

This is my most favorite Mcdonals to go to the employees are always so nice and the place is so clean

I WISH I COULD GIVE THIS LOCATION -5 STARS. This is by far the absolute worst business I have ever visited in my life. Horrible customer service, outrageous wait times, and unless you go behind the counter and pack your own food it's guaranteed to be wrong. Don't even try the drive thru. You won't get any of your food at the window, you have to pull around and wait in a long line to get your food. Complete waste of real estate. read more

Always disappointing! Would give ZERO Stars if possible. I come to this particular McDonalds occasionally because it is near my home, but it is always a last resort. Over the last three years I've come to expect filth in the dining room and slow service. But now there is a couple new twists: Wrong orders and cars backed-up in the drive thru. Take your time at the window and check your order carefully. Also expect to pull forward to wait for your food - if there is a spot open. It is people waiting for their orders that cause the back-up. The place just seems to get worse over time - I have seen no improvements. I give up. The Taco Bell next store is awesome in comparison. read more

The customer service here is horrible. 20 minutes minimum in the drive thru for two cookies. The staff is very rude. The manager is rude as well. This establishment could benefit from some customer service training. read more

I'm not sure if management reads these reviews about there restaurant. I would say to rehire management and get a new group of people to have this place stable, professional and with orders outgoing the right way. It's the only closest fast food in the neighborhood, but somehow employees who work here take forever to give you your order and if it's not that the order is completely wrong. oh wait it gets better you pay for your order that is over priced & for them to miss some of the items. It gets frustrating you have to drive up 10 to 15 min and then to get home and realize your order is missing or your food is not cooked right or the food has been sitting there for days and its not freshly done. When will the big bosses step in and take action that this fast food restaurant is by the worse restaurant in the neighborhood. Some of the employees don't even know what they are doing half of the time and what is the point of have rewards points on the app if you can't use them or they employees apply the code but do not give you the full order. The community is upset we are being ripped off & we might even get food poisoning by not having the food in ready right. this is so unacceptable. I think its time to speak to someone that's higher than management at this point cause it seems that they can't get in control of this situation. why have the position if you are not making a change? you have bad reviews after bad reviews and its time to get it together. read more

This was the worst trip ever to McDonalds. I repeated my order 3 times and it still was wrong on the receipt. All were standard items, no special order. The big breakfast came without the sausage and had to request it. The mocha frappe"s cup separated when I picked it up and contents went everywhere. This is the worst McDonalds location I've ever been to. read more

If you always want your order wrong and love to wait for it, this is the place to go. It may be close but worth the drive to find competent workers. read more

Ugh. You would think I would've learned my lesson by now. Slowest service ever. Two drinks. That's all I ordered. Two drinks took almost twenty minutes!! I would've left but I was in the drive thru with cars in front and behind me. read more

This is 1 of the worst mcdonald's ever basically horrible service often mess up orders and I'm originally from NY they have even had old horrible tasting frys at times if you can go to another Mcdonald's read more

I agree with last person ,the food is great but the service is horrible plan on waiting even if u are the only car in line .....I keep going back cuz they are close .......we need more faster food places read more

This store has terrible service, part of it is that the supervisors look like teenagers. Every time I order they make me wait a long time on the side parking area. I heard the cook wants everything handed to her. Today, I waited a little while to order, the lady said it would be a little wait she had other things to do. I was not happy. then the next lane had no waiting, then 2 cars came ordered and went and I still hadn't ordered yet. Then I pulled up to the window to pay and had to wait there for 10 more minutes until she opened the window. Finally they were handing me my order and my strawberry sunday was all sticky on the outside. I asked for napkins to clean it and then the lid came off and it spilled all over me. I had jelly everywhere. luckily, I had a small towel in the car. Tried to clean up. impossible. I had to get off and go to the bathroom and still couldn't get rid of the sticky. I asked in the store for the owner of the stores number. They said they do not have it. Needless to say, I was so maddddd! Estrella, Az read more

This McDonalds seems to be owned and operated by high school kids. If you go through the drive through there is a good chance the voice coming through the speaker will be doing some sort of announcer voice impression. I dunno. It was kind of funny I guess. They frequently get your order wrong so check before you leave it you are getting take out. OH! And I asked for cream and sugar in my coffee and the kid said that he didn't know if he could do that! LOL. They will bring your food to your table if you are dining in. That was nice! They do not appear to be secret menu friendly so don't order your "mcbitchin" and expect them to know what you are talking about. It's fine though. It's a McDonald's. read more

I have been living in estrella for 5 years now and never once has this Mcdonald's improved on its customer service or basic common sense of just listening to the customers. This is the worst McDonald's I have ever been too and it just seems to be getting worse. It's not worth your time, energy or money to go there. I'd suggest driving 15 min down the hill to a Mcdonald's that actually knows how to do their job. read more

Having moved to Estrella only a few weeks ago, I have only visited this McDonalds one time. However, like many other reviewers, I was disappointed with the lack of cleanliness. The food was acceptable. I have spoken with others in my community who agree with me that this location does not seem to be up to McDonalds' standards. One of my neighbors told me he expressed a concern to franchise management, to no avail. Hey, corporate McDonald's, are you paying attention to these reviews? Do you care? read more

First of all and against all bad reviews: it's a mcdonald's, not a family owned or fancy high heels only suit and tie restaurant. Second we go hear quite often for an ice cream or sth for the kids and never had melting ice cream or cold fries, a longer wait time as any other chain restaurant or any other unusual experience. Third and last by the number of people you see in the restaurant or in line in the drive thru it can't be very bad since it opened up here. But in the land of the free you are also free not to go here and leave us who like it alone! I'm loving it;-)) read more

This place is as described with all the other reviews. Finally got it through my head "don't go there" it's terrible. Wait times are so slow I am surprised it's not backing up. I could have gone home, made a sandwich and came back in the time it takes for the food to be delivered. Not to mention the time it takes at the window. EVERY time this has happened. Sad when you have 3 little kids in the back seat that are hungry. Already going elsewhere. The only reason this place is still in business is that there are so few places for "fast food" in Estrella. It is growing up there so wait until another restaurant puts them right out of business. The word is spreading. Run away from this place......... read more

Service was great even though they gave us our food in a bag instead of a tray to eat inside. The area in front of the soda/tea was dirty/wet. The dining area had several tables that were dirty with food left behind. A customer who didn't order anything was sleeping in a corner booth. It's nicely decorated but more attention needs to be given on the cleanliness of the drink/dining areas. read more

Fries are always cold I see some comments justifying poor quality of food and service because "what do you expect it's fast food after all" but you know what, fast food isn't cheap anymore and if it's somewhere you're going to spend your money than you should have good expectations. I'm always let down on the rare occasions I decide to give this place one more chance. read more

Skip..last time I was in there were a lot of flies in the dining room and forgot to make my coffee. Pass

Do not eat here...!! I'm calling in the health inspector and District or corporate office and it really should be shut down... it really needs a do-over if at all.. if you only go through the drive-thru you need to walk inside sometime... I'll bet you've already had some sort of inconvenient unpleasant experience.. either way there's too many places to eat people save your health.. do not eat here..!! read more

This has to be the dirtiest McDonald's we have ever been to. No matter what time of day, it always looks like it just finished lunchtime rush. We go months before giving it another try, but end with the same result. read more

Consistently poor service and food at this location. Tonight my daughter's chicken nuggets were disgusting. They had either been sitting for a very long time or the oil was very old and burnt. Wish they could get some decent management at this store. read more

Awful customer service, they have gotten my order wrong going through the drive thru three times now and I've had to go back in and correct them. This wasted my time and their's. I'm never going back. read more

It's McDonald's so expectations aren't too high. Food is what you expect but service and accuracy suffer. Food order is seldom right and they've "lost" my order twice. I continue to go for convience but find myself frustrated every time. Dining area is dirty so eating in isn't an option for us. Would love to get some adults working there to manage the kids and get the store running smoothly. read more

It's fine; its family oriented. It's safe. Kids work here and they could do a better job cleaning.

Poor service all around. Have had to wait in the drive through for over 15-25 minutes multiple times, including today February 24th 2017. Also did not receive full order today, as with many other times. On one occasion I have had the entire staff abandon the window mid order in the drive through because of another staff members personal problems outside the restaurant. The food is often stale and never consistent with requests. Do not use this restaurant, it has a large chance of being a literal waste of your time and money. read more

why. every time I come here I have to wait. this place isnt fast food its slow food. if your an a schedule, you think fast food. nope dont go here unless you have hours to spend. read more

Boycotting this McDonalds. Terrible service, consistently slow, drive thru orders wrong, place is dirty never clean tables, and food quality is crap shoot of its good or not. Weekend service is the worst. During the week breakfast drive thru is the best service. read more

This place can border on ridiculous. I am not a huge fast food eater, however the couple of times I have stopped at this establishment it has been bad. Everything from wait times in the drive through to mayo on my son's Big Mac, to the pay window trying to charge me for another cars order then the pick up window asking me what my order was for!! They really need some help. read more

This is probably one of the worst locations I've been too. I've visited four times now and each time is more disappointing than the last. The food is consistently cold or sloppily put together. Every time I order a breakfast sandwich the eggs are grossly over cooked and rendered inedible. This time I had half of an egg shell in my sandwich. No longer giving this place the benefit of the doubt and will not be returning. read more

Horrible service- morning people are rude and although they mess up the order they make you feel like you did. You need to get them re trained on customer service.. read more

I wish I could give negative stars for reviews. We all know McDonald's isn't a fine dining experience, but that's not its' mission. This place, though, takes every bad experience you've ever had with fast food, and goes out of its way to make your experience horrible, every single time. We're new to Estrella, and we've had the misfortune to give this place 4 tries. No more. From 100% wrong orders, to 100% horrible attitudes, to old--I mean OLD--food, especially fries---this place takes the cake as the WORST McDonalds's we've ever been to. This location is never typically busy, but is never clean, service is slow, food is awful, and they never get it right. They cop attitude when you tell them they've screwed up your order. While the Taco Bell in the same parking lot isn't much better, it's still a better option. Please don't *waste* your money by going here. Not only is the food awful, the service awful---they just don't care. read more