I stopped at this location to dine in. There were not any cars at drive thru, 2-3 customers in dining area. Obviously not busy or rushed at that moment.
I used the kiosk digital display correctly, paid, and picked up my table locator. I waited over 10 minutes, didn't receive my order so I went to counter. There were several people in the kitchen, and no one was at the counter. No one came out of the kitchen to assist me or the other customer who was there before me. Finally, I got someone's attention. There weren't any apologies or comments from the employee. She looked at my receipt then noticed that my items had already been prepared and were in a holding area where the meals are placed on a tray to then delivered to the tables. She literally threw my items into a takeout sack, ignoring my comment to her that I was eating here in the dining room. No apologies or other comments from the employee.
The hot items were not hot any longer, and the ice in my drink had melted and diluted it.
The other customer who was there wanted to place his order at the counter but was told repeatedly, and rudely, and in a loud belligerent voice that they didn't take orders at the counter, that he HAD TO use the kiosk. He said he didn't know how to use the kiosk, the rude employee still wouldn't take his order. She was very loud and impolite. Finally she marched him to the kiosk and rudely showed him what to do, but didn't assist in any way.
When I finished my meal, I noticed that no employees ever came into the dining area to bus tables or observe routinely what condition the area was.
I have been a customer in many McDonalds across America, and like many people, I am also a former employee. I have experienced a lot of rude and untrained McDonald employees, but never one as bad as this. read more