Ordered 5 toasted Hook & Ladder subs. What I received were 5 untoasted sub rolls with only ham and lettuce w/ a side pickle spear. No other meat, toppings, cheese, nor mayo/mustard. Was on my way to an event and discovered the errors too late. Also, all 5 who consumed the subs are experiencing GI upset post consumption. Never experienced this before at any other location. read more

I ordered a meatball sub and it was delicious. The environment and atmosphere was amazing to, it almost feels like your eating in an actual firehouse. The service there was incredible too. I highly recommend eating here, its worth every penny. read more

Always the best subs you could ever eat. Plenty of meat and soft delicious fresh bread

Surprisingly delicious sub! I can't remember exactly what I got but it was on white bread and had pastrami and salami in it as well. The staff were nice and the inside of the store was nicely decorated. The sub was tiny tho but that's what I wanted. Wanted something small. read more

Firehouse Subs - a sandwich in a styrofoam container - Sandwiches Near Me - St Petersburg, Florida

My sandwich tasted like vomit? I don't know I don't usually give reviews but I didn't get the pickles or peppers one my sandwich and it was just notttt yum? They were quick and nice though. (I ordered on my phone) read more

Havnt had one of these sandwiches in ages so decided to check them out again. Short line but just the start of the lunch rush. It got longer as I was eating so take care around lunch time. Service was quick and the sandwich was hot and tasty! Got my old fav the hook and ladder. Still really good. Bread is so soft and fresh. One of my favorite hot sandwich places! read more

Ordered an Italian Grilled Chicken Salad (to go). When I arrived home I discovered there was no chicken on the salad. I paid for a product I didn't receive. Also, while we were there waiting in line I could hear them discussing another order that got messed up. Please double check your orders before sending them off. read more

Fantastic subs. Best I've ever eaten. I highly recommend this place. Food is always fresh and well prepared.

I just spoke to a gentleman who was extremely friendly and helpful even though it's close to closing and they seemed busy. I wish I got his name so I could tip next time I'm in there. But hopefully the owner or GM sees this and can respond or at least give him the credit he deserves. Service industry is the hardest job for the least amount of pay and absolutely no appreciate or gratitude, in fact it gets more critical and self centered, people who can be cruel and take the idea of customer is always right to the extreme and vent all there frustrations out on employees as if they are there for entitled people to use as pinching bags. No appreciation from customers and management. Underpaid and overworked. I hope this is not the case for this store but if it is I hope the gentleman gets some kind of recognition. Often called or speaking in person outside of ordering an employee might not be overly helpful or even nice in tone because they're only human and are being verbally beaten on the best of days. I'll never understand why we pay those who the hardest the least. But I called around 8:15pm and I imagine he was working by himself or with one other as it is close to close and despite this and my request he was extremely helpful and granted my request. IDK why they don't let you add or put things on side on app. Most don't, probably because people get ridiculous and try to get free things. But if anyone from this store sees this and can mention his name I would like to know so I may tip him later in the week. I know if franchise a good owner who values their store will read promptly and if corporate the regional and GM will read.. pretty sure franchise tho all of the restaurants. So please owner let me know the name of rare congeniality of your staff member. And more than that please give him the accolades he deserves as it is rare in this post covid everything delivered no one wants to be bothered and good customer service is rare and we as a whole country do not treat those who work hard very fair world. read more

I have ordered and enjoyed subs from here many times, but today's experience was awful. To get a deal, I had to order via the app. Big mistake because the gluten-free option on the app gives a white bread sub. As a celiac, I can not eat anything with wheat, which is the main reason Firehouse is a go-to for me, as the GF option is fabulous. So, when I asked to exchange it for a GF sub, was told I had to contact support via the app that didn't work the first time. No offer to make a new sub or do anything to fix the problem. Left and will never return to this location at lunch. And the app is also a no-go from now on. read more

4 stars for the delicious food and friendly service. I love the Hook n Ladder so much that I rarely try anything else. Though the engineer is a tasty sub too. Always hot and melty cheese...yum! Their selection of hot sauces is awesome and the house hot sauce is really great. Add in the fact that they have a CocaCola freestyle machine and this place is in a different league than Subway. The only issue I have is with the parking. Not much up front but there is some in the back. read more

Firehouse Subs - Sandwiches Near Me - St Petersburg, Florida

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We were in there about 6:30 PM on Friday 8/27. I remember Firehouse employees used to shout "welcome to Firehouse" when you walk in. Ok they don't do that any more, it was neat, but not necessary. But now we don't even get "be with you in a minute" or something like that. They just keep working and talking to each other while you wait at the counter. Then they proceeded to mess up my wife's sandwich, including things she specifically asked them to exclude. On top of that they sold us fountain drinks not telling us there was a service person working in their drink dispenser. My wife wanted soda and had to settle for tea because they didn't say anything. I appreciate the fact that they're working at a time when many aren't working, but the appreciation has to go both ways. We always tip, we expect good service in return. read more

I couldn't order over the phone because there was a problem with the phone number. My order of 2 sandwiches was wrong. One was supposed to be mayo only and the other fully involved. Both had mayo only and there was so much mayo that the bread was a soggy mess. And it took 10 minutes to complete the order. read more

Worst place to get an overpriced disgusting sub ever. Only order from here if you want a sub that does not match your order. I have not been back to this place for a year because of the terrible service I received last time, but I figured it has been a year maybe they have a tiny bit of sense now. I was so wrong. My order would be more accurate if I pulled it out of the trash. Not worth the time, money, or effort AVOID!!! read more

Rude on the phone when I called to place my order and rude when I came to pick up. Cashier couldn't even look at me while taking my order or addressing me. Took 15 minutes to get a sandwich when there was only one other customer in the store. Will not be coming back. read more

Doesn't look like much when you drive past but this Fire house location is so nice atmosphere is great and food is delicious ! Customer service was excellent! Also I got my food to go and service was quick, probably less than five minutes! Love coming here. read more

Allissa a cashier was very nice and had excellent customer service, it was a great experience and a manager her name was Maria we're all very nice and helpful to me I would go back again and recommend this location to everyone 10/10 read more

Food was decent, but the place was dirty, staff was unfriendly, bathroom was out of soap and toilet paper. Saw other customer wiping clean his table before eating. read more

I want to say that Maria the manager at this location is an asset and key to great customer service- we had an order that was messed up we called the GM Susan Hollis she reached out to let us know that they would replace the order when we visited the next time- and sure enough they delivered - Maria and her staff were great accommodating - A plus...this is why I love Firehouse Subs I know it's a franchise but they operate as a local...good job! Forever a loyal customer read more

Ordered online for pickup. When I arrived the lady behind the counter was wearing a mask but it was hanging from one ear leaving her mouth and nose unconverd. I arrived at the time the order was due. It had not even been started yet and I was told it would take about 15 min. The whole ideal of order ahead online, especially now is to not have to wait in the store. When the order was ready it was not complete so I had to point that out as well. Last time we did an order at store they forgot the pickles, at least this time the pickle was there. Doubt I will be using them again. read more

So good everything! I'm not even a sandwich person but they have made me a believer. Also try the chili. It's super good and flavorful. I will be coming here very often and will try more of their signature sandwiches. Right now I love the Philly cheesesteak read more

This Firehouse has fast service and great food. I order the meatball sub (pictured). The meatballs are large and homemade tasting. It is smothered in spices and cheese and then baked for perfection. I recommend getting a fountain soda as well. They have the soda machines that have hundreds of choices. There are about 20 soda brands to choose from (Coke, Diet Coke, Mellow Yellow, Dasani, Minute Maid Lemonade, Sprite, etc). Then you can add different flavors to the main soda choice. I like grape or orange Mellow Yellow or Sprite. read more

Firehouse Subs - Meatball sub - Sandwiches Near Me - St Petersburg, Florida

Excellent subs. The veggies were so crisp and fresh. The bread was nice and toasty and soft. Highly recommend

Love this place.. Faithful customer. People my come and go. But not me. I notice there are new staff members, I can't wait to learn all their names. For 10 years I have been going to this location. I don't care if it is lunch rush or dinner rush. I will truely wait for my food. It is always fresh and hot when I leave out the door or when I eat insides. Sincerely yours Diamond XP read more

Went to this location tonight after a crappy to get something to eat really quickly and I came in I was greeted, spoken to my order was taken efficiently by a woman who addresses herself as Denise the manager my food came out in a timely fashion. Decided to dine in and have dinner there.. Very friendly staff.. Made my night.. Great end to what started as a crappy day read more

We went tonight for 2 subs. Time in 9:17pm walking out at 9:37pm. This location was being run by teenagers. I know understand why their is a sign on the front door... help Wanted... next issue that came up was 5 teenagers getting out of 1 car heading inside firehouse. I am watching this in the parking spot in front of their business. Then I am noticing as the wife is pacing from the front of the store to the back and looking at me thru the stores front doors the group of 5 are sitting at their table all eating their subs. Went inside and this point and told the wife to get a credit card refund, employee blaming their steamer was not working. Wife makes it out after 20 minutes, the employee was having a regular conversation with the 5 friends. I guess they put us on the back burner and took care of his friends. Won't go back too this location again. #firehousefailed. read more

The store has the worst manger I've ever dealt with. Extremely rude!!! Food order was wrong and yet they blame the customer. They don't even seal their bag for delivery orders. I can see all the other complaints about this shop, I should have looked before I went in. Will take my business elsewhere. read more

Great place! I go here just about every day. Go here if you're Hungry like a Fireman!!!

This was my first time going to a Firehouse. Overall the aesthetic is that typical American type, similar to five guys or so. Let's start with the sandwich. I got a club on a sub, but they forgot the bacon. We all know that a club is nothing without the bacon, so that was pretty disappointing, but overall the sandwich was just alright. The bread didn't have a satisfying toasted crunch, nor did it melt together in an untoasted fashion. The flavors were all just meh. Not bad, but not great either, just ok. The pepper sauce that you can get on the side was just super sweet and nothing else really. It was good, but again, not great. The Mac and cheese... Came out of a plastic baggie. I know that that's just a reality of fast food, but it's still jarring to see. The worst part though, was that it was Mac and cheese soup. It was so funny and relatively flavorless. Off you're looking for a similar flavor, I definitely recommend Panera bread's Mac. I also tried the cherry limeade that's a Firehouse special. Again, way to sweet, where is the lime part? I certainly couldn't taste it. A pretty mediocre trip overall, I probably wouldn't go out of my way to get it again. read more

I would give them a zero. Second time I came in and one of their prepares who is behind the counter making sandwiches has her mask hanging below her nose. Doesn't she know how COVID travels. As much as I love firehouse I'll never visit any of the stores in St Pete. Very sad read more

I have always loved Firehouse and definitely more than Subway or any other sub places. I recommend it to everyone hungry. This location, first, had a guy that looked high and was REALLY SLOW. Other people that came in after me were all getting their subs made by someone quicker and were done and out. He then had to throw it away because he used the wrong bread and then the other person made it because I asked him if he was new. The other girl working kept asking him "did they even train you?!" I haven't seen him there since but once so I am guessing maybe he got fired? I, however, never see the same people so it is always hit or miss with the quality of the food. I still go there though because I love Firehouse and because it is literally 2 minutes from my house. Last night I went there with a friend and they took a little longer than usual to make two subs. We even called it in. We waited for it to finish and went straight home (reminder - 2 minutes) when it was done. The subs were hard and cold. I bought 5 of the lemon macadamia nut cookies which are usually totally amazing. They were hard and tasted bad; almost as if they had an old freezer burnt taste. I threw them away. Then today, my partner and I have had some serious upset stomachs. I'm really sad about it because Firehouse to me is like going to a families restaurant. I get even sadder when they forget to put my pickle in the bag (every time). Knowing me I am still going to go there, though, mainly because I love their subs. Before I go in next time, I'm going to get down on my knees and pray to Jesus that they're having a good day today. read more

This location never has its open sign on, I usually only come here at night so I don't know if it is broken or they purposely turn it off to make it seem like they are closed but it has been off for weeks now. They literally close early every night, just pulled up and they were closed, doors locked, lights off, and it was 8:39pm when we pulled up. Online & on the door it says they are open until 9pm Sunday-Thurs and are supposed to be opened till 10pm on Friday & Saturday. There were literally employees inside of the store closing it down when we pulled up and tried going inside. The managers need to do better with making sure their employees actually operate at the correct hours and aren't closing early. read more

I love Firehouse and this location is the best! The employees here are always super friendly, welcoming and accommodating to my special food restriction needs. read more

If you order water they will give you the smallest cup ever, when you ask for a larger cup, they very rude. I spent $9 for a sandwich, but have to drink water tiny cup??? Just because someone orders water does not mean that they are not thirsty, quite the opposite! Dicks! read more

I Love the Managers, Denise and Maria. The wait time is decent even during Lunch and dinner rush hours. The food is cooked and hot as it should be served. Although I live in Tampa, I always make my way to Firehouse Subs on 4th Street in St. Petersburg. The new Staff is doing an awesome job! Thank you for the cleanliness as well! You all ROCK! read more

Didnt know what we were gonna get since there were no other reviews to steer us in the right direction. But we were pleasantly surprised! Delicious sandwiches! I had the steamer. Yum! Clean and Cool decor! You can even buy their BBQ sauce in a bottle shaped like a fire hydrant that can be used as a piggy bank later. I love how they also give back to the community. The perfect sub place to go after a long day on the water. It really hit the spot. Thank you Firehouse subs! read more

My partner and I ate there for lunch. The staff was very courteous Andre made my sandwich and it was delicious...Fast friendly service just what I need on my lunch break read more

I tried calling my order in as per usual. I recieved voicemail 3 times followed by an answer. I was put on hold for 12 minutes before hanging up. I tried calling again and got the voicemail. Finally I visited the store... The place was farily empty. I waited for the employee to take my order. I explained to the cashier what was going on and was dismissed by saying they were busy and short handed. I waited almost 20 minutes for my sandwich, thanked them and left. When I got home my sandwich was incorrectly made and on both orders the bread was practically raw. Bad experience. New managment and ownership is apparent. read more

I like most of their subs and the extensive collection of sauces. Hook and ladder is a must.

Love the veggie sub! It's awesome to get food without meat but has some substance... They realize vegetarian doesn't mean only a cold tomato lol They are fast and polite. The lady at the register is on her game too. She will get er done. read more