When you order food from here, it's BEST to have them MAKE it fresh. Especially the Fish Sandwich. Fish sandwiches along with all other sandwiches usually sit under the heat lamp for a bit and it drys out the meat dried out and hard. So IF you order Make it FRESH, Takes a little longer but well worth the results. Also Tell them to MAKE Sure the Fry Box is FULL, if not, you'll end up with a Medium Fry box with a Small fry inside or a Large Fry with Medium Fry in it, They got this mixed up for some reason. And ALWAYS Count on a Wrong order the first time and almost always the second time. Always check order before leaving so you can get it corrected. read more

If you're going to have someone working the window dealing with guests they need to have better guest services and to not rush people when they are ordering and to cut them off in the middle of ordering and talking and then say under their breath we are making it complicated when your worker at the window is rude and rushes people and obviously can't seem to work a register I've been in customer service for 5 years I've never treated anybody like that before and then told the guest they were being complicated read more

Worst food I have ever had service was slow and when we got our food it was cold and nasty. Will never eat at a McDonald again

If I was able to id give this 0 stars absolutely the worst McDonalds the lade in main lady in the morning should be fired. Very rude to customers and unprofessional and very unorganized. Missing items and no help at all at the counter. Do not go here, will not be returning read more

Absolutely the worst McDonald's in the entire chain. it took over 25 minutes for them to make our food and that was even after I asked numerous times what the problem was. The woman who was taking the order stated that I didn't need to get upset and to calm down. When I told her I've been waiting 25 minutes for my meal her response was well we're busy. When we did receive our food it was cold and was incorrect. Completely rude staff food was cold and wait time was absolutely ridiculous. The McDonald's in Albany Indiana is 1,000% better than this when you order your food there it is usually at your table before you get ready to set down. The staff is friendly and greet you with a smile unlike those at Hartford City who acts like you're a bother rather than like a customer. Drive up orders are always taking precedence over anyone who orders indoors. It makes you wonder if the higher ups at McDonald's even read these responses here. You never get this type of service or lack of service at Burger King Burger shack Wendy's Rally's you name it all of them are better. And what really makes it sad is they could have good food. My wife especially likes their eggs and their sausage and hash browns. They really need to start firing everybody in Hartford cities McDonald's starting with the owners and working all the way down to the people at the cash registers. read more

Perhaps the WORST McDonald's I've ever been to. I've been here three times. Each time I vow I'm not coming back. This is the LAST time I will come here. This place is set up to have no human contact. No one at the counter. All kiosks. They don't bring your food out if you are dine in. No number tents to ID your at your table. A human will come tell out your number. That isn't helpful if the kiosk is always out of paper. The chronic issues: extraordinarily SLOW! Food comes out cold often. No humans come to the counter to resolve your issues. For the most part...the dinning area is clean. I'm not sure how that happens since you never see anyone at or beyond the counter. Don't ask for a refill. All the machines are hidden in the back. You will never get a human to ask for the refill. As for the team here. Seems like they have enough people - if you peak behind the wall. Several seem to be standing around waiting of something to happen. The kitchen area is usually very messy. The managers seem angry. The team seems like they don't know what to do. Good luck future dinners. read more

The service wasn't terrible, they were polite and sort of speedy, but the food is absolutely terrible, fries are old and stale, nuggets were hard and cold. sweet tea wasnt sweet, the burgers were cold, and the meat was tasteless and kind of hard. I would recommend going next door to burger king at this point. read more

Arrived at restaurant and there was some families waiting for their food. We ordered ours. Almost thirty minutes later they got theirs. Had to go ask for our order again. It came cold, incomplete. It's always some problem there. This wasn't the first time read more

Your service is ass I ordered a damn mcchicken and I waited 20 minutes still no food I hope you slip on a banana peel

Service was slow. People getting their food out of order. There is a woman in there with gloves on touching the register then handling food disgusting. No order whatsoever! read more

I have not ordered from here for MONTHS, I think I will give them another try and AGAIN, they can not get an order right. I will not ever spend another dime at this mcdonald's. read more

Waited a long time inside guy looking at me doing other things not once saying I be with you ,he was ignoring me,so I went down there street to good service,have never had good service here , avoid at all cost. read more

50 mins in the drive thru. Forgot my hash browns. Stood inside for another 30 mins to get 3 hash browns. It's very obvious they could care less about service. A little wait is fine. Every time I come here it is this long. They're incompetent. read more

We've been coming here for a little bit and I'm already thinking anywhere but this place.... Customer service is not priority.... Neither is expediency..... and they always look at me crazy.... And talk to people even crazier..... guarantee your order will be messed up.... Ive never once had my order right.... If you are hungry and see the place.... Go next door read more

I am a over the road truck driver and this is based on my feelings over the last year or so, however I live in Hartford City, and this review is only this store. I have been here on several occasions against others desires because they do not like the food quality or service. I in general can't complain about it as it is as bad as any place else in the fast food industry. On the other hand it is very inconsistent, one day I might get a delicious wonderfully fresh Big Mac with excellent service friendly smiles and all the experience, and the next well it went in the toilet. I am ready to stop challenging my loved ones on this place and avoid it all together. -BK read more

Forgot ranch, and didn't leave the burger plain, like we asked. After we asked twice and it still wasn't fixed.

This place is a train wreck! I was appalled at how dirty it was. I waited 17 minutes for two burgers and a fry. Manager was a clown and the board of health needs to visit. Avoid at all costs ! read more

There customer service is terrible and I sat in line for 30 minutes before even getting to the first window I wouldn't want to feed my worst enemy the food from here it's all cold and not made correctly all the workers have attitude and it's just sad never will return here ever again read more

The absolute worst place you can eat. I used to love McDonalds, now I despise it. It's never fast food. And even when you get it "fresh" it still tastes like it's been sitting out for 5-10 minutes. Horrible! read more

After waiting 35 minutes for a coffee the night before, the manager must have been sippin' on some major hateorade when I returned my cold, mushy and raw quarter pounder sandwich. As I was walking away from the window I heard, presumably from the manager, "p*ss off and have a good night". Formal complaint made with the Blackford County Health Department and McDonalds corporate was questioned about their customer service prolicies. read more

McDonald's - Hartford City, IN McDonalds Quarter Pounder WAY below temp! - Fast Food Near Me - Hartford City, Indiana

every thing from this McD's sucks the ice cream machine is always out of order. If your order here it will take at least 15/20 min to get small orders big ones will take 40+ and forget about nice service! read more

Service was not so great, there were flies all around the inside building and less workers read more

McDonald's - If you zoom in you will see 3 flies - Fast Food Near Me - Hartford City, Indiana

Cold fries and only half filled. No ice in my ice tea. Grilled chicken was tough and cold like it had been prepared 3 hrs before hand. Came home and most of it went I the trash . Drive thru. read more

Food is normally good but their ice cream machine is always down in the wait is always longer then in the other McDonald's I've been to

Bathrooms filthy‼ we were going to eat but lost our stomachs from the smell that hit us at the door. This place deserves a -5 stars

We have eaten at the McDonald's here in Harbor city since about 2009 no matter when we go in it is very dirty the customer service has a lot to be considered you get ignored you wait. At the counter sometimes 5/10 minutes there standing around talking without a care in the world.very rudeAnd uncalled for. Most the time the sandwiches are pretty good with the french fries they really suck for is called never hot fresh no salt using a straw in the bag of napkins beauty and slow again they could do a lot better to try to improve the next time guys thanks very. read more