Food: Ordered the Fish Filet Meal with Medium fries and a medium drink. I wanted to add pickles. That's it. I did drive through. It was close to 7:30 pm on a Tuesday in July, and there was no one. A customer in front of me was a bit frustrated with his order, and I heard him yell, "I'll just come in!" He did pull into the place where you wait for your order. I pulled to the window, and I knew I would have to ask for ketchup and a napkin for my meal. I guess no one eats fries with ketchup and no one uses a napkin anymore? I then drove to the library to eat in my car. The fish was slammed to the side of the bun so far that I thought it wouldn't be able to be placed properly with the melted cheese, and the two pickles were folded angrily, and I almost didn't see it in between the tartar sauce. And the fries were COLD! I couldn't finish them. And the window person only gave me ONE KETCHUP PACKET AND ONE NAPKIN!!! ALL FOR $11.15!!!!!!! No wonder I only eat out every other month or so. This was ridiculous. Too bad Market Basket isn't nearby. You can get a hot prepared meal, and they are way nicer for a fraction of the cost. I've been living in Holden for 15 years, but I'm a NC Southern girl. I had my first job at 15 years old at Burger King. It was in the 1990s, in the middle of three universities and two colleges, and summers were busy. But we were still expected to have hot fries and fresh burgers at all times. We were constantly refreshing the fries and refilling the condiments. I don't think the fast food industry and expectations are the same anymore. But the young man at the window was an awkward teenager. That hasn't changed. I was that awkward teen once. read more

I am giving this McDonald's a high rating that is more based on its comparison to other McDonald's I've recently been to. The service was very fast, both of my teenage boys got exactly what they ordered, they said the food was good and hot, and it was clean. It met my expectations. read more

Worse McDonald's in the area more expensive than others . The food was barely luke warm . They ran out of monopoly game pieces on soda cups and fries . I voiced my complaint I asked what items still have game pieces, they said coffee cups I asked to get a coffee cup for my meal they said they aren't allowed to do that . Smh . I didn't want to argue so I just paid and sat down. I got the food it was blah , I almost sent it all back but the restaurant smelled bad the toilet was clogged it smelled bad. The place was most clean the tables could have used a cleaning . They had a lot of monopoly advertised . Not going back read more

The nicest staff, especially the sweet guy at the second counter, and an exceptional Big Mac.

It really kinda stunk, the experience and food. The service was so slow, and the restaurant had like me and one other guy in it. The place smelled like weed and grease. Would not recommend . read more

the best the food is great I don't have anything bad there. It's all really good places are really high.

Hi stopped in to get a big breakfast. I was in a hurry. But I waited almost 10 minutes for someone to take my order. Its always very slow service. read more

Go anywhere else. 75% of the time they get your order wrong. Last time (and i mean LAST time) i went i was the only car in drive thru and they parked me, after 10 mins i just left. it was worth leaving food i had already paid for to realize i will never be back. This McDonalds is absolute trash service. I dont know what the owners are thinking. Horrible place. read more

Not sure why people are expecting a fine dining experience from McDonald's. In my experience the food has always been solid and the workers are plenty nice (slightly overworked, of course). Good chicken nuggs!! read more

What happened to this McDonald's?! Everytime we've been here in the last year (about half a dozen times) it's been shit. We keep thinking it will get better, but it never does. And this used to be a good McDonald's. Today, we got three sandwiches and some fries. The fries were the only edible food. Both quarter pounders were pink (more than half the patty) and had soggy bottom buns. The Big Mac was gross and had a soggy bottom bun. I guess we need to stop expecting any changes from this location and just stop going. read more

Terrible customer service. Even when there isn't that many customers and they have a full crew. To wait over 20 minutes for your food and still get nothing. It was faster getting my refund. Waste of time. read more

McDonald's - a receipt in a car seat - Burgers Near Me - Holden, Massachusetts

I just waited 30 minutes in the drive thru as I was trapped between cars! Never again, just Horrible read more

Drive Through only On Saturday mornings on my shopping extravaganza to Holden often includes a quick pass through McDonald's. I never eat any food other than the fries ( with extra GMOs I know) and get a small coke. I do this only because I have a little dog that loves french fries more than me. And on one occasion an employee was so nice she happened to have treats in her pocket for my little guy. The drive through is slowwww sometimes but I find that the case with like every single fast food restaurant, especially McDonalds. Haven/t been inside this location since the early 90s so I dunno what goes on in there. I love the new hot chocolate and the chocolate shakes are better these days. But that's about all you'll get outta me McDonanlds. read more

Didn't give me my French fries and sometimes they forget my sauce. Goes so slow the line always gets backed up.

*DISCLAIMER THIS IS NOT FUNNY OR A JOKE!!! I recently was at this establishment and asked for mayonnaise in my strawberry banana smoothie, and they proceeded to not fulfill my requests of putting mayonnaise in my smoothie. I am outraged, I wrote this as soon as I got home. I want you to know that I will not be returning back to this establishment ever or any of it's other restaurants. Normally I leave very good reviews with 5 stars but this is only 4 stars because that's how bad it was, with no mayonnaise and I wanted so bad. I needed to get my mayonnaise craze and craving off, haven't had it this bad since I was pregnant with my 2 year old. During this period of my pregnancy, I ate mayonnaise everyday out of the jar with the spoon, not just any spoon a ladle(now I only do this occasionally). This has been my review of this terrible experience.* read more

All you people who write bad reviews on this place are complete snooty Holdenites who expect nothing but hoity toityness are total idiots who obviously have never been to a McDonald's. It's MCDONALDS. You can't expect perfection. 'Nuff said. read more

Worst McDonalds in the history of the world. Whoever owns this franchise store should be stopped from committing further atrocities against the pillar of fast food that the mcdonalds brand is. I've never been thru their two lane drive thru without having to pull over to wait on some basic order of fries or chicken nuggets or whatever the hell else the kids want. This place has all the latest decor, technology, etc... but it cant customer serve its way out of wet paper bag. Please please please mcdonalds of holden GIVE UP and close so a chain worthy of this location can serve the people. What an embarrassment! read more

I understand this is just McDonald's and there's only a certain level of expectation you can set, but I have gone through the drive through 3 times and have been nothing but dissatisfied. The food always taste like it has been sitting for hours, paid for extra sauce I never received. We ordered cokes and got sprite. The employees working the windows are rude, and unfriendly. Prefer to avoid this location at all cost. read more

The inside has been renovated and looks great. The playground did not get updated, but it is still decent. Unfortunately, the primary problems with this location persist, despite the renovations: cold fries/food, incredibly long wait times, disorganized counter and poor, unfriendly service. This all points to the same problem - the staff. I typically a bunch of teenagers standing around looking lost and one actual adult busting ass trying to do everything. Management, take notice: fire the kids that don't want to work and watch your service numbers change. read more

i recently asked for caramel frap from mcdonalds and the work who i shall not name (tony) decided it would be funny to put saweetie and sour sauce instead of caramel on-top of the whipped cream instead of the normal drizzle of caramel.i was completely outraged and even considered storming into the restaurant armed with mace and spraying down that brat,but after a little venting and self motivating i decided to drive off and never come back - Onika Tanya Maraj-Petty read more

This review is compliments of my 6 year old daughter. I love McDonalds as they have fun toys. This is my bestest McDonalds because I come here a lot with my daddy. The food is tasty. I like to get a plain sandwich (cheeseburger) but sometimes I get a little bored from it so sometimes I get chicken nuggets and French fries. They always make my order the way I want but sometimes they forget to put something I wanted in the bag so we have to check each time before we leave. Sometimes we eat here and sometimes we go through the drive thru. read more

I don't know if this place is trying to prove that McDonald's is not fast food anymore but it takes an extremely long time to get your food and you just hope that they get the order correct. They put so much of the salt in MSG seasoning On the burgers which makes them almost inedible. read more

It's a difficult task to accomplish but Holden McDonalds did it with spectacular skill. They beat out all of Worcester for the nastiest men's restroom around. I don't know how the health department lets this place operate. The odor of raw sewage is overpowering from the toilet not connected to the floor. Filthy walls, doors and sink. I've let management know several times and they could not care less. The people touching your food are supposed to use this bathroom as well. Stay far far away. read more

McDonald's - Disgusting sink - Burgers Near Me - Holden, Massachusetts

Super clean, recently renovated, nice hospitality! And to top it off, the new "Order Here" electronic board for self orders, including taking the order to your table. Pretty amazing! read more

McDonald's - a woman walking through a restaurant - Burgers Near Me - Holden, Massachusetts

THIS PLACE IS HORRIBLE AND DIRTY!!! floors are sticky, food is always cold, and my drinks never fail to not taste like water! went there last Thursday and there was hair in my food!!!!! ick! wouldn't recommend. read more

Not sure what everyone is complaining about. Been here several times and never had a problem. Relative to other McDonald's I'd call this one above average. read more

Ordered 2 20 piece nuggets. One box had 16 and the other had 14. Also ordered 2 cheeseburger meal with no onions. They had onions and no pickles. Annoying... read more

I'm not sure why this location has two drive-through lines to order at...waited 15 minutes while one line had their orders taken and the other was ignored...horrible customer service! read more

I will not return to this location. It's awful! The staff is careless and poorly trained. They are always out of something or the shake machine doesn't work. They usually forget to put something in my bag, or a six pack of nuggets will only have 5. My biggest complaint is the Ridiculously long wait in line. The only reason for eating at mcdonalds is to stay in the car and get FAST food which is not the case here! read more

I wish there was a way to have zero stars. By far the worst most racist McDonald's I've ever been to. I understand there aren't a lot of black people in Holden. But the blatant racism I experienced today was shocking. I walked into the McDonald's there were a few folks eating. I stood at the counter for 15 mins. The folks working came and went. Watched me stand there. Didn't say anything and went back to what they were doing. Eventually a white couple walked and a very friendly white lady came to the counter and took their order as I was standing there. I turned around and walked out. I frequent there 4/5 times a week as my job is right down the street. Never again will I be so blatantly disrespected by ignorant McDonald's workers. read more

Just went, service was extremely slow even though we were the only ones there and many people were working. The egg McMuffin we received was burnt and took over fifteen minutes to get. We were okay with that then when I ate it, it had MOLD in it!! Absolutely disgusting and when we called McDonald's to tell them what happened they denied it and denied a refund!‍ read more

McDonald's in Holden, looks nice on the outside and looks like it's been updated but who cares when the service sucks. The food sucks and I had to go sit on the side to wait for it all! It was awful. 2 Big Macs and we had to pull up cuz it wasn't ready. Then we get it and it was cold and gross. The buns were stale and it was loaded in a gross way with sauce. I will never return. read more

I was in my car the other day and heard a cute commercial for their Filet-O-Fish and thought "hmm, that would nicely fill the void in my tummy" so I pulled in. I first tried the drive-thru, but some annoying woman with fat arms in a minivan was going nowhere! After 5 minutes none of the cars moved, so I backed up into a space and went inside. The service inside was fine, and I went back out to my car. As I was leaving, the minivan had only moved up one space (still 2 cars behind the pickup window), which made me realize what a bunch of lazy people we've become. P.S. the food was yummy, but nobody who wants to see 60 should eat there more than once a week! read more

Workers here are so rude and slow. It's middle of dinner rush and there are no fries in the fryer. Workers are moving at snail's pace. I ordered a large fries because my kids in the car were hungry for McD's fries. When ordering, I asked the worker to fill the fry holder fully. That's a gentle reminder, after paying almost $3. What I got was mostly air. Seriously, McDs, is this how you tell your workers to fill the fry cup? So disappointed, especially since I asked, reminded. read more

After a football game me and my 3 friends decided we wanted to stop for some food and to use the bathrooms. The bathroom smelt like something out of my worst nightmare, there was pee all over the urinal and floor. The bathroom looked like it was cleaned last in 1958. The walk from the bathroom to where you order was disgusting, every table was dirty with left over food and remnants of condiments. The gentleman then took our order, buffalo ranch mcChicken, mcdouble, small fry, 2 pumpkin pies, and a medium soda. After twenty minutes of waiting I asked where our food was and they said they accidentally deleted it from the screen. Every person waiting in line was there for over 10 minutes. I go to mcdonalds 4 or 5 times a week here in Fitchburg MA and they are spotless and fast. This mcdonalds in Holden MA is outdated, gross, and slow. That store needs to be scrubbed and redone. How long ago did mcdonalds have flower wallpaper in their stores read more

Pleasant and efficient staff. They don't mess things up, which is not always true at fast-food joints. I've become a semi-regular.

This place sucks drive thru is too long and the service is very bad the food is not even good I only like the chocolate milkshakes

This is probably the worst McDonald's in Central Mass. Most employees are younger than 18 and are either poorly trained or uneducated to hear what your order is and correctly prepare it. There is almost always a long line at this particular location more than any other because the employees are so slow. I've seen many customers get out of line multiple times because they didn't want to wait ten minutes for a meal that was supposed to be fast- hence the term "fast food." This location needs to be re-staffed and run differently for this McDonalds to improve. read more

Failed their food safety inspection, disgusting restaurant, everything is always out of order, and no one has a clue what they're doing.

worst one in the state. no place to park after drive thru. wait times are horrible. no matter if its busy or empty. you will wait a long time inside or drivethru. i go inside thursdays at 5 to get my kid a happy meal and it takes 20 minutes. read more