I am so super sad that the store's employees no longer make mcflurries. They should change the name from mcflurries to ice cream with toppings. Because that's all, it is the whole purpose of a Mcflurry, is everything gets all nice and mixed up together. It's not ice cream with toppings. read more

McDonald's - What kind of mcflurry is this? - Burgers Near Me - Jacksonville, Florida

The restaurant isn't the messiest. The food isn't the worst but the people working here are extremely rude and go out of their way to not make eye contact with you or take any orders. By far the manager was the one making the people eating in feel unwelcome. New management is definitely needed here. read more

I was trying to buy my dogs a cheeseburger for a snack. I ordered from the app and my food came out 18 minutes later. It looks sad and pathetic, the large fries were halfway full and Cole doesn't even begin to touch what temperature they were. Nothing in that bag was over 140°. I came out of my car when they brought the bag and asked for some French fries that were slightly warmer than refrigerated temperature. That took an extra five minutes. I asked for ketchup and the girl the counter says well we don't have any. What? Some guy next to me asked for Coca-Cola and they tell him they don't have that either. Every single article of food except the newly cook french fries still only halfway full is in the danger zone. Do you know the french fries were for me and the cheeseburgers were for the dogs but it looks like they're going to get everything. read more

McDonald's - Cluster in the kitchen - Burgers Near Me - Jacksonville, Florida

Service was horrible. 4 kiosks to order from could only pay on one. 2 didn't work at all. Stood at counter to pay for my food and had to wait over 10 minutes for an associate to acknowledge 4 of us standing there to get service.Waited almost a whole lunch hour waiting for my food. Then was missing items for my order and was charged to get a sauce package for another meal that was ordered. I wish there is away to add half star instead of a full star that's how bad the service was. read more

This McDonald's on Lem Turner in Jax fl keeps everyone sitting at the box while one car is at the windows. The workers have major attitude when they get your order wrong. And the food is never fresh. This is one that I would nor care if they shut down. I WISH I COULD GIVE NO STARS.​ read more

So first off the kiosk wouldn't allow me to pay there. So I had to pay upfront which wasn't a big deal but there was no one upfront taking orders. Then it was crowded. Everyone was complaining due to the poor service. The girl who was giving out food moved slow and was giving people half their order. It was a group of boys that came to fight a worker that was behind the counter. Then once I finally got my food. She brought my food and half of my drinks so I told her the drinks I was missing I sat there for another 10 minutes then I just left. And for get me started on my food the fries were cold and the chicken sandwich was disgusting. But I love the spicy McCrispy at all the other locations. Do not come here read more

The service sucks nobody came to the drive thru window waited ten minutes before I went around to the pick up window it's 6:19am still no service. read more

Lobby nasty staff doesn't seem to care about their work drink machines are all out of co2 and half the nozzles are missing wonder if coke would have an issue with them selling their product tasting nasty read more

This particular location is always on point. The day shift is considerate and polite and the restaurant is a very clean location for a McDonald's in Jacksonville Florida. I enjoy visiting this McDonald's. The food is McDonald's so we all know what we are getting but at least with this location the order will be correct or corrected promptly and you can get a burger that you're expecting to receive. read more

This is a busy location and the staff is always nice but I have ordered diet coke twice now through the drive through that is mostly carbonated water. Sad since I am always rushing and have no time to turn back. Bummer because a cold diet coke on a 100 degree day is awesome. read more

Horrible is an understatement! Incredibly rude and clueless staff! We were the only ones in the dining room and they made me order from the kiosk. I had to get up to ask where my order was and they still got it wrong. The only reason I gave it one star is the fact that I was hungry. read more

If I can give it zero stars I would This is the closest McDonald's to my house so I tried to give them a second chance even a third but I'm done. The general manager needs to come to this location and clean house. They told me to pull up to number one which I sat there for a good 20 minutes 10 cars passed me bye and no food I had to go inside the restaurant to get my food which they totally forgot about. Another time they also forgot my Frap and I had to go inside once again and they had forgotten it. Last time I got a Big Mac it had no pickles obviously they forgot that too. The service sucks and the fries have way too much salt. I will driver to River City to get my food. I even tried to call the store and the line was busy. Im so disappointed and disgusted with this McDonald's. You will not get my hard earned money again!!! People are frustrated and I'm one of them!!!!! read more

We have lived in the Turtle Creek neighborhood since 2008 and both this location and the one on Dunn Avenue are closest. I'm pretty confident that this location and the Dunn location are owned by the same franchise owner (so obviously not corporate owned locations), because they are both run horribly and consistently put out trash for food. In contrast, you should try out the McDonald's in front of the Winn-Dixie near 295 on North Main Street, and you might have some McDonald's that brings back memories when a little attention to quality goes a long ways. They had been years since I went to this location, but I tried both Dunn Avenue and this location within the past couple weeks and they are completely consistent with the poor experiences for the last decade plus. read more

I just went through drive thru and had to pull around to the side and and they must have forgotten me and they brought someone else order to them, I ask where is my order it 15 mins before I got My order when I got home instead of sausage they had ham. Another disappointment. I tried to call 5 times it rings 1 time and hangs up. I'm so pissed read more

I've come here 4 different times giving them the benefit of the doubt and each time is worst and worst. It won't even be busy yet the wait you need to pull on the side to wait for your order and that can get up to 20 minutes. The fries are ALWAYS stale and cold and will give you medium fries with a large meal. Their customer service is worst than the food, like if you're not happy go find another job. I'd give it a -10 rating if I could. read more

The service there is horrible they don't listen when you put in an order my chicken from my spicy chicken was old and when I ordered a deluxe Quarter Pounder they gave me a regular Quarter Pounder when I pull up to the window I can hear them blasting loud music and it's just very ghetto and just bad all together they have nothing but teenagers in there and never no Manger ever time I got there they get my order wrong or my food is cold and old this is the worst McDonald's I have ever been to every time I come here they messed up my order or my order isn't right read more

The employees are always rude & nonchalant about their jobs & task! My food is never fresh & it is ALWAYS cold! One thing that has gotten me is when you ask for sweet tea they up charge you on your bill and do not tell you!!! If I could give them no stars, I would. They make you pull around every time, it hasn't failed!!! read more

Well I'm writing this in line and I'm the only one here and haven't been helped waiting... watching staff on their phone

16 hours ago Stay away!! The employees here have no training. They are rude and the restaurant is disgusting. I saw one of the employees throwing up gang signs and another was using her phone while having gloves on. If you must eat at McDonald's, save yourself the trouble and go to a different location. read more

Kept giving me the wrong food while o waited over 15 minutes in the drive thru reserve parking space. After they came out 4 times with the wrong order, I went in. They were serving people that were there wayyyyyy after I took my order. Lil girl looked at me and said "OH! Can you grab him his food sitting right there?!?" Talking to a coworker. So after getting my order wrong 4 times, they gave up on me and then realized that my food was on the counter the whole time. Staff full of lashes and nails. Smh who wants to start their day with such BS! read more

Times are always tough for employees. But this Mcdonald's is doing great. They smile the food is hot and the drive thru stays busy. So thanks to all that give great service and hot food. read more

Don't let the white picket fence in front fool you (yes, there is a white picket fence in front of the building, which need to be updated.) On the day that we visited mind you this was the second location McDonald we visited as the first one was out of the sacred chicken strips...hmmm so as we arrived at this location I just had " that feeling" that they had chicken strips, in which they did. Ok, when we first walked in it was super warm inside why ? Hell I don't know but it was . It also was noisy and unorganized with a few customers in line and a lot of people behind front line looking like what do l do next ( I take it they got a lot of new people here working). Any who... The young lady ask for next in line we step up she takes the order we then proceed to give her the money when she say oh this is the credit only line.... WTF? When McDonald get a credit card only line and we didn't hear you say that you just said next in line. I looked up to see if I saw a sign that read credit card only ( which there were none). She looked like what did I do? At this point Larry turned into the Hulk, I quickly said honey look at your screen and copy it to the next cash register, it's no big deal. I ordered an ice cream cone and you should have seen the sick looking cone she made me, I nodded my head no to it and then both cashiers said they didn't know how to make an ice cream cone. Well, I slapped on my ( I used to work at Hardee's when I was in high school) hat , went and showed the ladies how to make an ice cream cone. It takes practice. But I hope they learned something. This store need training, to turn up air conditioning and to be more professional and organized. On a good note the chicken strips were good and hot. read more

McDonald's - Vanilla Ice Cream Cone - Burgers Near Me - Jacksonville, Florida

All I wanted was a Filet O' Fish! I have been craving it for over a month now.. so I took a chance and when I say chance thats what I mean... This neighborhood Mcdonald's is one of the worst. I havent purchased anything from this Mcdonalds in over 5 years..no exaggeration! I ordered a Filet and begged the person to please make it fresh...Please..Please Please I said... He didnt even acknowledge my plea's...Instead, "Drive aroumd to the next window" So I go and pay for my food the I drive and wait for my food... only to get 2 fish sandwiches dry and shriveled up with no Tartar sauce...I jand it back to the girl in the window and ask "Who is under the impression well done means burned?" She looks at it and says whats wrong with it...."sigh.... Its dark brown not golden..its dry.. why is the bun toasted so dark and it smells like it came out of a old dirty toaster" She takes it and say's she will make 2 fresh ones..But, isnt that what I ordered???? I go to wait and they hand me the same two shriveled up fish sandwiches... I left and fed them to my dog... I will never go there again and whom ever I meet that frequents this Mcdonald and I fimd out I will make it my aim to tell them this story alomg with all the other stories to deter them from ever goimg back... This Mcdonald's on Lem Turner in Jacksonville is poorly ran.. ots employees are either too young or too dumb to appreciate good customer service and takimg pride in what you do. read more

McDonald's - Garbage!! They gave me vack the same dry fish - Burgers Near Me - Jacksonville, Florida

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Worst McDonald's ever always get my order wrong and very rude. Stay away from this McDonald's if possible !!! If could leave a negative star i would read more

What is this mcds trying to hide? Never give a receipt when we request one everytime! It's supper time and shake machine and coffee never work. Ordered fries they said out of fries oh wait here's the fries you'll have to pull to the side to wait. Got to window fries were ready. I use a coupon off my app everytime. Tonight they said nope coupon is expired. I still had 45 min to use this coupon but they refused to honor it. read more

The staff here makes me sad for humanity. The workers here have an intense amount of attitude for no reasons at all other than being asked to work and do the job. Every order has been wrong in some way. They have also been known to over charge and keep change. Do not go here! read more

The woman that's presenting at the drive thru window and taking orders appeared to be in a snobby mood. She opened the window and gave me my total. I handed her my card over and politely greeted her with, "Good Morning" and she closed the window back without a reply. My food was just tossed in the bag. When I got home and took everything out the bag my hash browns were turned down and the napkins were greasy. Very bad presentation far as I'm concerned. read more

McDonald's - Burgers Near Me - Jacksonville, Florida

I came here in the morning of Saturday 7.31.21 and I am very surprised. Whoever they have on staff this day they should definitely work to keep. Everyone was happy to be at work. Friendly service. I felt like I was at chick-filet and the food was great.! read more

I recommend this McDonald's if you want the complete opposite of what you ordered and 30 minute wait times. Every time I come here they forget an item. Most recently ordered a cheese burger and opened it up when I got home to a filet of fish in the box. Pretty sure most of the workers are high or just blatantly do not care about their job or you. Don't waste your time. read more

IKR 5 for McDonald's?! I rarely go to McDonald's but was craving a Filet O' Fish. BOTH ladies at the drive thru were quite pleasant, I almost thought I was at Chick-Fil-A! The fries were hot and my sandwhich satisified the craving. I wanted a shake but decided not to push my luck, the peach slushy would have to take the place of the shake. They didn't say, "My pleasure" BUT they did say, "Have a nice day...WITH A SMILE"! WOW! I'm was amazed. read more

Easily the second worst McDonald's in Jacksonville. Rude to staff. Clearly doing their best to convince you not to eat there.

One of my top 3 most hated McDonald's! Their food is usually cold, fries over salted and the women act like they don't want to be there. Night shift is definitely the worst time to go! read more

The worst McDonald's I ever had not even close DO not even attempt to go here they wanted me to fix my own food they would not re-make my drink told me I ordered a hot coffee when I ordered a iced coffee when I showed him the receipt the closed the window and never came back lol read more

Lately i have been having issues with getting my condiments while coming through the drive thru. Whenever I ask I'm always told they will put it in the bag, but it's never in the bag. Keep in mind I'm ordering for four kids, whom love ketchup, jelly and nugget condiments depending on what time of day it is. So now I ask to get the condiments before leaving the window to refrain from having to go inside to get it and they bring me my order. For the most part I have not had any issues with getting my condiments at the window upon request. This morning asked the young lady working the 2nd window for ketchup and jelly and she said it would be in the bag. I explained to her that I have had to many incidents with me getting my condiments could just go ahead and get them now. She looked at me with a very stern face and said "The condiments WILL BE IN THE Bag. Ok, So I pull into the designated spot where she told me to go. I get my order of 2 sausage biscuits, 5 hashbrowns and sausage egg mcmuffin and only received 2 ketchup packets. Now I'm angry and I go inside to my money back, the manager is trying to give me the condiments but i really did not want the condiments or the food anymore because I tried alleviate this situation from happening. I was totally disrespected as customer and a human being. I'm double the young lady age and have adult kids her age. Im a retired veteran whom proudly served this country and no one deserves this type of disrespect. It's not just about the condiments it's about respect, especially at the start of the day ordering breakfast. I ended up declining the refund but her behavior is unacceptable. read more

Wait time for drive thru was long. No receipt given and when asked for one they told me it was on the truck and laughed. Seems as this is a common theme for this store read more

Pretty far off the expressway to be advertised on the services sign. Bathroom smelled funky. Floors seemed dirty, crumbs under tables. Pretty slow service. Had bacon, egg, and cheese biscuit. Biscuit was pretty crunchy on the bottom. Overcooked maybe? Hash brown party was greasy and not crispy. read more

Probably the most unorganized restaurant I have ever been to. Charged me for my mobile orders and never received them. A plethora of staff and drive thru is in shambles and 15+ people waiting inside the store waiting on food. Recommend not going to this particular establishment. I won't, ever again read more

Always slow and bad service here. McDonald's needs to do better with getting better employees. Maybe look at how chick filet does the hiring

Smh. This is just unbelievable so I had to post it. I went to the McDonalds on a Friday night at 1125pm and the young lady told me they had NO BURGERS. You heard me right Mcdonalds on the north side of Jacksonville ran out of hamburgers. SMH. UNBELIEVABLE BUT ONLY ON THE NORTH SIDE read more

I don't go to McDonald's often but damn near every time these people have fucked my order up. Complete GARBAGE. How simple is it to put food in a bag? Don't waste your time going here because these clowns aren't worth your damn time! read more