The service is terrible, they also aren't using both lines in the drive thru please place something that says out of order don't just let people sit in line for 10-15 minutes just to figure out it's not working. When I let them know the drive thru lady had an attitude when all they could have said is we will look into it. read more

On more occasions than I can count I have seen frustrated customers at this McDonald's. I've seen DoorDash orders taking forever. Drive through orders taking forever. Definitely check your order and make sure you have the time to wait. read more

Food was fresh and everyone was super friendly and nice. Service was correct and expedited. Good job. read more

McDonald's - FRESH French Fries - Fast Food Near Me - Jacksonville, Florida

The establishment is full of people who barely speaks English , some dont. Food is a hit or miss on if it's going to be fresh. Today my food was fresh , I bought a Carmel frappe and was told it will be extra charge for more , this is what I got. read more

McDonald's - Fast Food Near Me - Jacksonville, Florida

So I went in with my son and asked which Minecraft toy they were on. The young man just stood there. He said we have mine craft. I said yes can you please see which one before we order. He went and asked a girl putting orders together she rudely told him no they weren't doing that. He came back and smiled in my childs face and said we can't tell you. My son was devastated as all the other McDonald's have had no issue at any other location. This was the worst location we have ever seen. Not only did they laugh in our face but the inside was packed and drive thru was wrapped around . As they stood there. read more

I usually never leave bad reviews, and I understand that it's McDonalds so I can't expect a whole lot. BUT my family and I just went through the drive thru and it took FOREVER (per usual for McDonald's). The first thing that bothered me was that the lady over the speaker was rude and trying to rush us. My husband was flustered trying to order. It was very unprofessional. My MIL ordered a Coke and they gave her Diet Coke. My Oreo frappe was half full when they handed it to me. I paid for a medium, I would have appreciated a medium amount of drink! To top it off, there were no straws or napkins in the bag. My FIL had to go inside to get some and the man at the counter (who was standing right next to the straws) told him to go get his own straws at the drink counter! He was RIGHT NEXT TO THE STRAWS!! Horrible customer service. Now I'm not trying to be a Karen, and I understand that when it's busy it can be easy to forget things, but the whole experience was just not good. We are from Tennessee so more than likely will never be back to this McDonald's but I just needed to share our experience so that hopefully something can be fixed! read more

If at all possible I strongly suggest you go somewhere else to grab a bite to eat, especially if you are in a hurry. Why you ask? Because plan on camping out so bring your tent and supplies cause it may take you all night long to get your food whether it be from the drive thru or going inside. Holy moley guacamole I have never seen such a slow McDonald's in all my life. This review is not being based on one visit. I TRIED 3 TIMES! I think I was able to see the outside grass grow once while I was there. The time I went inside just for a sweet tea was exhausting because of the wait. I needed one of those push chairs that ladies use and sit down in when they get tired. The time I went to the drive thru, when they came to the window the employee said...you had the happy meal right??. Oh how funny after waiting 24hours in line. Nope no happy meal for me. So in closing...If you like to wait for stuff particularly fast food....you will love this place. They have no idea what fast an efficient means. read more

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I must say, probably the most poorly run McDonald's in Florida. Ive worked for McDonald's in key west FL for 2 years a decade ago. We had emphasis on quality food and customer satisfaction. This is the first McDonald's for me to see go against that. I guess it should be expected considering the sketchy part of Jacksonville its located in. Upon arriving to the order box, the girl who took our order was nasty and gave off a negative attitude. First off, we arrived and the drive thru wasn't packed much. That must've been red flag number 1. Then she told us, they were only taking cash..... One of the top food chain restaurants only taking cash today? That's odd. 2nd red flag! We ordered 3, 10 piece nuggets, 1 quarter pounder, a double quarter pounder meal and 2 big macs. Needless to say, she forgot a 10 piece and the quarter pounder. I drove from the window as we checked the bags and came around within 1 min of ordering!! We told her what was missing and she treated us like a couple of beggars lying for food. We just came back from a show so I didn't think we looked like hoodlums who'd be back in the line lying for a little mix and match deal but if that made or broke her paycheck then I guess so? She tried to tell us she bagged the food and didn't forget anything then called another lady, Shaquana, with a gray shirt, Her supervisor who also tried to convince us that she was the one who actually bagged the food. Who knows who bagged it honestly. We showed her all our food to help her realize all we had but it didn't matter. We clearly must've been hiding the missing food and wanted to get back in the drive thru instead of driving back to Savannah, GA like we wanted to. Shaquana told us she could ring the food back up but she couldn't give us the food and if we didnt like that we could see the GM in the morning. She was very rude with her tone and words but i guess this was life or death to them. No biggie, I hope that extra dollar an hr for overnight employees is worth it. This help me solidify why i generally dont favor fast food. Thanks for ruining our night after a great show. Dont drive off at all before checking your full order at this place. read more

McDonald's - Fast Food Near Me - Jacksonville, Florida

Ive lost count on how many times this has happened... Nothing else to say. This is terrible read more

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It's McDonald's. You should know what to expect as far as the food is concerned. It's McDonald's. We always use the drive-thru to get our food. Since we've moved back to the northside of Jax, I haven't had any trouble here. Drive-thru has moved quickly and my order has been correct each time. I am most impressed by how very, very friendly the employees are at the drive-thru window. They even put napkins in the bag ... I am use to having to ask for them at pretty much any and all McDonalds. They are open 24 hours, but after a certain time, they have a limited menu. They do have a Redbox, but it is located inside. It sucks that it's located inside because if we want a movie after the lobby has closed for the night, then we are out of luck. But I can't blame McDonalds for where Redbox placed the thing, right? read more

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Worst place, they take so long to get your order. The staff is slow and rude. Blame customers instead of themselves. Literally every time I come here it's a problem. I don't understand how they can always have a problem here? It's sad that this is fast food and they cannot get it together. Also i would never give this place any stars if I didn't have to just to post this! read more

I often frequent this McDonalds it's always clean and presentable. Customers service is quick and courteous. The food is usually hot. Sometimes the littlest of things can make or break a sale, like no croutons for salad or no French salad dressing. Sorry, I may be being petty but today's visit cost you a sale. On the bright side I will be back. read more

McDonald's - Fast Food Near Me - Jacksonville, Florida

6pm on a Sunday, heavy rain so decided to order for counter pickup rather than try to order with the window open in the drive thru. First problem, no signs informing you of the locked and closed dining area; found that out while in the rain. So to the drive thru. One of the two lanes is closed as well. Ok. Finally reach the speaker to order and already knew this would be "fun" but sure enough, they seem entirely unaware of how the app works as they keep insisting I have a letter/number combo code to provide them. No, I've told them a few times already that we had ordered for pickup inside before finding the doors locked; for counter orders, the app simply shows you your name with a four-digit order #. They ask a few times if it's this order or that order; nope. They can't find our already placed and paid for order. I hear someone repeatedly in the background also asking "ask him for the code!"!Finally they agree it's best I pull up to the window. To which a different employee immediately goes "Kimberly? Yeah, I've got that!" Wow... But ok. She asks what the drink was, before coming back with a filled cup and "our coke is watered down... would you like something else?" Hey, I appreciate that. "Sprite?" "We're out of Sprite, too." "Sweet tea??" Ok. Get our food after a 15-20 minute ordeal and depart. Find that a double cheeseburger on the order was made a single. Just keep this negative service trend going... Doors locked, can't figure out their ordering system, sodas down, incorrectly made order... These are truly the reasons we don't frequently go to any McDonald's. read more

I returned to this 24 hour McDonalds, that had previously said thru the drive-thru window, "we're closed". This time they said, "we're not taking any orders". How do you give zero stars? read more

Stopped in, the customer service wasn't the best BUT the food was perfect and everyone was nice. Everything was hot and fresh, the building seemed pretty clean. As I was there someone was cleaning the store and around making sure it was looking good. I'd say this was the best experience at this McDonald's. A year ago it was terrible. Gotta give them 4 out of 5 because I saw someone in the back wipe his mouth with gloves on. read more

Never any coffee, ice cream machine is "broken"= I'm-lazy-as-hell-and-don't-want-to-clean-the-machine-I-get- paid-to-clean and if you pull off before you check your order just say f**k it because the wait is too long and the raggedy mfs ain't picking up the phone. read more

If you want McDonald's within the next hour and a half take the time to drive to a further one because you will be spending an eternity here. read more

This place is GROSS!!!!!!!!!! The women's restroom is dirty, staff is rude and don't pay attention. Don't come here and come inside you'll regret it. read more

McDonald's - a trash can next to a toilet - Fast Food Near Me - Jacksonville, Florida

Absolutely horrible customer service, even for a fast food restaurant. Would not recommend ever going to if you plan on spending less than 30 minutes in the drive thru even though there was one car who only got drinks in front of us. We ended up leaving without our drinks or food and with no refund. read more

This was ridiculous. Should be no stars. I went in there at 830pm and I was told that they had NO CHANGE and that I could only pay the exact amount cash. Then when I left they were joking about it like that's how they run that location. F-ing ridiculous!! read more

My favorite McDonald's on the Northside. Their food is always hot, the customer service is decent and the drive thru moves pretty fast. The caramel frappé is to die for, yum ;) read more

McDonald's - Caramel Frappé ;) heavenly! - Fast Food Near Me - Jacksonville, Florida

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great food it didn't take long at all and the workers were super nice and polite and the food is fresh and not stale

Rude unprofessional employees, cold or old food and God forbid you complain, they'll replace your food but you will walk up on them discussing you negatively and they will have an attitude that they dropped the ball and had to fix it. I feel like employees are a mirror of the management they are under. Poor customer service is a reflection of poor management. Do better. You all are R U D E!!! read more

Yikes...the drive thru....I received the right drinks in the wrong sized cups. When I ordered 30 nuggets I only received 3 BBQ sauces and when I requested a few more the worker gave me an excuse. I ended up going inside to get my drinks right myself and asked for BBQ sauce just to make it right. Luckily the nuggets were good. read more

Literally the slowest service ever and they're not that busy. Nasty bathroom. Here's hoping the egg my egg mcmuffin will redeem this stop. Just saw the gloveless grill cook wipe his nose. Appetite gone. read more

The lady at the drive thru gave me a medium drink when I asked for a large. I passed it back and we saw her spit into the large cup. That's extremely unprofessional and this will be sent up through corporate. Date was 11:40am 3/13/20. Awful. read more

McDonald's - a mcdonald's drive thru sign - Fast Food Near Me - Jacksonville, Florida

So they have curbside open but when I made an order they canceled it and they never responded to me when I went thru the drive-thru. Worst piece of shit restaurant ever! read more

The most slowest McDonald's I've ever been to! They have two lanes for drive thru but only one person working it! Two cars have already passed me and still haven't gotten to me with my order. I also waited to pay yesterday for my sundae and the person at the window left!! They seem to be running out sweet tea all the time too. And straws! Everyone needs to be replaced at this place. New management! read more

Drive through is so slow. Every timeout come it's the same thing. You want to get paid $15 a hour then get the lines moving and have your ice cream maker working too!! read more

So, they advertise 24 hours a day, that's a lie. Dr. I went to this McDonald's around 2:30 in the morning they told me that they had maintenance being done and it would be around 45 minutes to be completed I had no problem with that I said okay right next door there's a Krystal's which is like white castles I went there they told me it would be 45 minutes I was in no rush so I just waited around 3:20 I got my food from Krystal's it's a little more expensive so I didn't get no fries I decided I would get french fries from that same McDonald's that I originally went to I went back to McDonald's I went through the drive-thru and they said maintenances down it would be 45 minutes that's what they told me over 45 minutes ago they just don't want to work it's terrible they're disgusting I don't never go there again read more

Quick service tonight. I frequent here & is OK. The customer service could be better. It's near the interstate so of course it's very busy at times though I find the 1 on Lem Turner to be busier. read more

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Slowest mcdonald's on the planet. I've been here more than once and each time had to wait more than 20 min for food.

Worst McDonald's I've ever been to and I travel all over for work. Didn't know our order. Gave us the wrong food after we gave them our receipt. Then took it back and served to someone else. Waited twenty mins in the drive thru. They need to get t together. I'm not usually one to complain but just be weary of your in a hurry, you will be late. read more

Terrible. Drive-thru was ridiculously slow, but more agitating was the attitude I got from the lady taking the drive-thru orders. They didn't have their Value Menu posted on the drive-thru sign so I asked what was on the Value Menu. She then, in a loathsome tone, proceeded to run off the menu items, very quickly. Moving with such haste, you'd think the line would have moved a little faster. Providing customer service was apparently an inconvenience. She was rude and condescending. While McDonalds is not really known for its customer service, I certainly won't stop at this location again. read more

This is McDonalds #3184. Undoubtedly the worst McDonalds I ever visited. Fifteen minutes after I ordered, I had a beg someone behind the counter to pull an order together. Never got the coffee The comments from fellow diners was similar. Just plain awful! The restroom? Don't ask!! McDonalds if you're listening: shutdown this franchisee if you have any concern for your brand. read more

Do yourself a favor and drive 3 miles to the location on Main Street. This Dunn avenue location is the WORST McDonald's I've ever been to. I was in the drive through for over an hour this morning!!! I got there at 10:15 to get breakfast, by time I ordered, their menu switched to the lunch menu. Then when I finally got to the food window, they moved me forward to wait ANOTHER 20 minutes. It's now 11:16 and I still haven't received my food... what in the actually crap??? Then I got my food and the order was wrong!! The customer service is the worst and they can't seem to even get an order correct or cooked in a timely manner. I'll NEVER come to this McDonald's again. WORST McDonald's ever!!!!!!!!!! read more

I frequent this McDonald's solely because it is literally on my way home. There is no other McDonald's close by. Although I am used to waiting up to 30 minutes to get my order, tonight was simply the worse experience I have ever had at a quick serve restaurant. Assistant Manager, Shamika handled a situation so poorly, that I am leaving disgusted and knowing that their customer comment line is a virtual black hole, this is my only outlet for sharing this terrible experience. Here are the details. My family decided that we wanted dessert, but did not want to drive all the way to Cold Stone Creamery. We settled on McDonald's because it was on the way home. There was quite a line inside, not because they were busy but because they were moving at such slow speed as is usual. I finally was able to place my order for 4 sundaes and 6 cookies. I made a special request that half of the sundae topping be put on the bottom of the sundaes and half be placed on the top. I paid for my order and checked out my receipt as I waited and noticed that I was charged $.40 extra for each sundae (mind you that a sundae is only $.99) for extra topping. I asked the cashier about the charge and then explained that there was a misunderstanding in that I did not want extra topping, just the same amount split in half on the bottom and top. He called for a manager (Shamika) to process a refund and then started working on my order. He first got 3 oatmeal raisin cookies and called back for my 3 chocolate chip cookies as the display was empty. Manager Shamika came and processed the refund, and it was clear I was inconveniencing her. I did explain to her that I did not want extra topping, but the sae amount split between the top and the bottom. She commented that it is their policy to charge for extra topping when doing this. Then the cashier started making the sundaes as I ordered them with half of the topping on the bottom and half on top. After he was done making them Shamika noticed that he had divided the toppings in half and asked him why he did it since she refunded me for the extra toppings. He explained that he put half on the bottom and half on top as I had requested and she continued to argue with him directly in front of me. This made him anxious and he dropped one of the sundaes (caught it before it went far) but it would have to be made over as half of it was in his hands. He started making the dropped sundae with Shamika still berating him right in front of me and she told him to "just leave". I know I was done with the situation and he followed her instruction and left as he should not have to face this abuse either. Then Shamika took over taking care of my order. She finished making the dropped sundae and then put all 4 sundaes in a tray. I had not yet received the chocolate chip cookies so I asked her for these and she rudely pointed out the cookies I had in my hand (which were the oatmeal raisin cookies I had ordered) and I explained that I ordered 6 cookies, 3 of which were chocolate chip which were empty in the display and I had not yet received. She left and returned only to say that the cookies had to be made. Please keep in mind that 3 of the sundaes had already been sitting and melting for a good 15 minutes at this time. I asked her if she would be able to remake the order so that I would receive everything at once when the cookies were finished. She grabbed the sundaes out of the tray and stormed to the back throwing them in the trash dramatically. Finally the cookies were ready and she remade the sundaes (not as I had requested). She did tell me to have a good evening (clearly out of obligation) and she made it clear she was done with me. Clearly I should have asked for a refund and just left. I have asked Ms. Moreland, the owner, to contact me on numerous occasions, but I am always promised that she will call me and then the call never comes. I suspect the poor cashier that was trying his best to satisfy me as a guest no longer has a job, but it is Assistant Manager, Shamika that McDonald's should clearly retrain or ask to leave. The best thing for this location would be actual training (and probably the flushing out of all leadership for some fresh and properly trained talent). Simply disgusting.... read more

This is by far the dirtiest McDonalds I have ever been in. The Drink station was filthy, the tables were not cleaned, the bathrooms atrocious - totally unsanitary and the trash out side was piled up outside the back door. If you go there, don't touch anything! read more

This is a pretty good location. The food is your typical McDonald's.... The service at the drive-thru is very fast.... The employees are super friendly.... read more

The drive through wait is way to long and half the time they screw up your order. I have went a few different times. So its just not a one time thing. Its everytime. Needless to say i go way out of the way to the other one. There i know ill have my order right and fast.. js read more