I just want to say first and foremost that if you are looking for a quick, clean and fairly quiet place to eat along Dunn Avenue, this is a good option. Located in the fully renovated space that was once Country Cabin, this Charley's is the same franchise that many may be familiar with from mall food courts, like at The Avenues or Orange Park Mall. Back in the day I used to mystery shop and was assigned Charley's almost every month. As an independent contractor I would accept the jobs because it didn't take me anymore than an hour to fill out the report after the visit, and we would get 2 free combos, so a free meal. The math worked at the time. It didn't take long before my family just weren't interested in going with me anymore and my experience here reminded me why. This place is clean and well maintained. It is brightly lit and is most definitely not cluttered. When I visited service was professional, although I wouldn't say friendly. For Dunn Avenue, this is actually about as good as it gets. I decided to visit because they are a fairly new restaurant in this area and I had a buy one get one free coupon, so I'll take the risk considering my last experiences with the brand. I really was hoping that this wasn't the same experience that I had in days past. Unfortunately, the problem never really was with the staff. They always seemed to be focused on their job, but not necessarily oozing positivity like a cruise director. A smile would be nice. It wasn't cleanliness or maintenance. For me, the food is the issue here. Specifically the cheese steak. If you've ever had Steak-umm, you'll know what I'm talking about. The meat is pre-sliced, pre-portioned and frozen in individual serving size packages. They simply take the meat out of these frozen packages, put the frozen block on the griddle and put some steam on it to thaw it out and then it cooks. It tastes exactly like frozen steamed meat cooked this way would. And then, there's just no flavor from seasoning to cover the almost gamey flavor or steamed frozen meat. The meat is just plain meat with no seasoning whatsoever. And you would think having two cheese sauces would really add a lot of flavor, but both the orange and white cheese sauces were both quite sparse and flavorless. For me, unfortunately this remains food court food. I don't understand how this is a standalone restaurant. Not a thing that I've ever had on the menu has ever stood out to me. There's not a thing that I would crave. Not a thing that I would return for. Not a thing that I have ever really enjoyed. And for someone like me who really enjoys food of all kinds, it really says something when I would just rather not. Sure, it's clean and it's edible, both uncommon for Dunn Ave, but it's also not cheap and without flavor. Wish I could say differently as I would love another place close by home as an option to eat. I also want to say my rating is based on overall experice where food is not the most important factor. read more

Food was ok. Service was terrible. The cashier just stood at the other register. No "ill take u down here" or "how can I help u?" Literally he stood, stared, and hit buttons. There was NO ONE there- which makes sense in hindsight. But my sister and I tried to be overly nice thinking maybe he was having a bad day. Tried to joke, used "please" and "thank u so much." Not even a "ur welcome." They only got the 2 stars cause the steak sandwich was good. I wanted to give ZERO. Had to add salt and ketchup for flavor, but I like that it had all the fixings. I will NEVER be back to that location, as I'm sure residents around there already decided- evident in the lack of customers. They even had the door by the handicap locked. We had to go through another door. We thought they were closed at first. Only after seeing a worker walk around realized they were open and used the side door. No apology or recognition of that either. Especially since I was literally with my handicap sister. Wild to be treated like we inconvenienced a worker by going to THIER job. read more

The service at this location was terrible. There were no customers at the location and the young man that worked the register didn't say one word to us " can I help you?" Nothing, just stared at us until we started just ordering. There was another young man literally sitting on the front counter on his phone and when a door dasher came in and tried to speak to him..he just said "what??". I had to go ask for ketchup and again.. just staring even as I asked politely and thanked him. The food was hot and fresh which is why they got 2 stars but management should think about training on good customer service, it goes a long way. I won't visit this location again. read more

See all

Just in the drive thru and waited way too long just for their associate to tell us their internet is down. So we burning gas in your driveway with other vehicles and no one had the common decency to say our systems are not working! .. Shame! We out!- do better read more

Order the regular cheesesteak combo with drink refill included with Cajun fries. The bread was warm and juicy oh my. While it lacks the real Philly cheesesteak taste I've been in PA, so it's the closest to taste in this city of Jacksonville Florida. I'll give it a 5 for clean, prompt and courtesy service! read more

Cheese steaks were great, service was great - the fries are my only complaint as they were lukewarm, not hot. The cheese steaks were well worth the money we spent read more